Reviews for Atmosphere - Bold Portfolio Theme

Reviews for Atmosphere - Bold Portfolio Theme

Cart 541 sales
Well Documented

11 Reviews

5 weeks in and the theme still isn't properly installed. Never had this much issues with a theme. First the host didn't have enough space, once that was solved it still wasn't working.

Now I'm going for the $50 installation option, let's see if it works. Because the theme looks wonderful. But I already missed my deadline for the client to have it online and working...useless.

Customer service takes so many days to answer. It'd be much faster if there'd be a chat or call option instead of messaging back and forth with days in between.

Author response

Hello,

Thank you for your review and sorry about the bad experience.

We located all your requests, which are already marked as solved - https://bit.ly/2D5Atjh

Regarding installation of the item, what you've mentioned is a paid installation service from Envato, we don't have anything to do with that, unfortunately.

Please try to understand that due to some major theme updates, we're experiencing some increased activity on support forum over the past couple of weeks, so we're struggling to keep up with all requests in time. Usually, we tend to respond in a much faster way. Thank you for understanding.

Now, if you still have any unresolved issues, questions or doubts, please feel free to submit another ticket and we'll make sure you get the proper treatment, since you're our old customer and we respect that.

Sorry for the inconvenience and hope we can get on the right foot in the future.

All the best,
Edge

for Customer Support

Quick and efficient! Recommended, a nice portfolio theme

for Customizability

Very nice theme, with lots of features, options, nice design and very good customer support!

for Customer Support

The Support is very Good.

Las personas que responden las inquietudes son muy amables y muy consideradas en solucionar el problema de la mejor forma (muy did√°cticos!)

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