hello, i can’t register on http://themessupport.com/, it doesn’t send me any confirmation mail, not even in spam, well how to join you can you leave me your mail? here is my problem, i can’t edit my website with elementor plugin, because when i try to edit with this plugin i just see my website’s loader and nothing else, also i see many errors in console. I have another problem too, when i upload demo content with whild theme enabled i don’t see menu, but when i import demo with parent theme enabled and child theme non installed i see menu, contact me here please: email@example.com
The support is very slow!
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Waiting for you to log in and fix the problem with the color.
We replied to your mail ID. Please check it out.
I tried multiple time to get my login, even though I am registering myself but not received any emails. I have multiple issues, which I want to resolve after opening a ticket. Kindly fix my login. My email is : firstname.lastname@example.org
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us email@example.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
Hi, How can I disable the grayscale filter from all images?
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/augury.txt
The theme is so slow, its absolutely useless for any business
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
We have done all, our websites on same server and similar optimization are doing fine
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will help you.
The wordpress admin details that you have sent is not working. Please have a look at this screenshot sent to your email. Please send us the correct admin and FTP details as well.
hi can you provide good quality of pictures used in the demo
Image Purchase link : http://docs.wedesignthemes.com/image-link/augury.txt
We can see your screenshots but cannot judge what is your exact issue. Can you please let us know what is your issue and reply with your FTP and admin details to the email which we have sent to you.
FTP host: da1.c.fozzy.com
and my site is in LT lithuanian language, but when go to shop from ragana.online, i am to ragana.online/ru/shop
and my site not fast open ccan
my email firstname.lastname@example.org
Please remove your site login details here and send your Wordpres & FTP login details to email@example.com We will help you.
Hi, I purchased this theme but I can’t register on your support website. I never receive the email to complete the registration. I very like the design but there is a lot of plugins but there is no indication on how to use them with the existing demo content. For example, I am trying to modify the appointment contact form but I don’t anywhere I can modify it. Please contact me at firstname.lastname@example.org
Designthemes Support Forum Login Details
Here is your forum login details.
User Name : badbrain3000
EMail : email@example.com
First login from the above link and try to load the below page.
The theme is saying that there are a few things outdated with wordpress. I can not change the colour on the theme and also, the appointment feature does not want to work. I am still 5 months into this license.
I have emailed you. I have had nothing but trouble with this theme. Now my site is giving a critical error due to plugins which are outdated
Please mail send us your FTP Login., So that, we can check and have a clear look form our end. Then we’ll help you get rid of it ASAP !!
Very very very very very slow ! It takes minutes to load. Very bad coding full of bloatware. Initially I liked the design! But it’s so slow… Google Speed test gives it a score of 6 on Mobile and 12 Desktop ! 6-12 out of 100 score! You need a minimum of 90 to pass the Core Web Vitals.
In our demo, we didn’t optimize images. So that speed is slow. After purchase, you can compress your images and use cache plugins to improve theme speed.
EMAILED YOU ALL MY DETAILS TO FIX THIS APPOIINTEMENT AND TO LOAD THE THEME BACKGROUND. NO RESPONSE. NOTHING. THERE IS ABSOLUTELY NO CUSTOMER SERVICE WHAT SO EVER. IF YOU ARE NOT GOING TO OFFER CUSTOMER SERVICE THEN REFUND ME BECAUSE WHAT I AM I SUPPOSED TO DO WITH A THEME THAT I CAN’T GET TO WORK? I AM HIGHLY DISAPOINTED WITH THIS COMPANY AND IT’S NON EXISTENT CUSTOMER SERVICE. DO NOT RECOMMEND ANYONE BUYING THIS THEME. IT’S TOO SLOW AND THERE ARE OUTDATED PLUGINS.
I did send email details to you twice. I am posting it here now. Hi there. Here are the details of my website. There are a few issues. It is saying that the plugins are outdated. In fact yesterday the Yith plugin caused my website to crash.
Your theme (Augury) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
3. I can not get the appointment scheduler to work. My email that it must be set to is firstname.lastname@example.org
4. I also can not set the background photo of the gypsy woman as seen in the demo
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Please let me know you have receieved the logins so I can delete them from here. Thank you
Login details are not working – https://prnt.sc/14uj9h7 Please send your wordpress and FTP login details to email@example.com don’t post it here. We will check your issues.
Is it possible to change the theme background from black to another color?
Yes., You can change skin color : http://docs.wedesignthemes.com/dt_articles/cust-site-skin/
Great thank you!
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