95 comments found.
Hi, pre-sale question. is this theme EOL? I was wondering because of last update says February 2022. I have client that needs update so im interested is it compatibale with latest Wordpress and Woocommerce, or wil it be ever? TNX
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated in the future, however, at the moment we don’t have an ETA when the next update will come out.
Current version of the theme should work correctly with latest version of WordPress and the theme booking system which is integrated with WooCommerce should also work with the latest version of this plugin.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, pre-sale question.
Is it possible to have discounted pricing depending on the number of days booked? For example it’s cheaper each night when you book 7 nights instead of just 1, is that available? If yes can this be combined with seasonal prices too?
Thanks in advance!
Hi there, Thanks for taking an interest! The option to set up a discount if the customer books a certain number of days, unfortunately, doesn’t exist within the theme but you can set up a seasonal discount and the option is located here.
We hope this helped!
Support
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hello how to change symbol on the right
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hello, MikadoThemes. How are you guys?
I have some pre-sales questions. I have looked at the description of your plugin, but I’m not sure if it fits to our scenario here. Could you help me, please? These are very specific to our situation, so don’t worry if your plugin doesn’t cover everything.
Situation: I have a project that receives people only when we have events. It is a project that has 3 hostels of different sizes and features. There are different kinds of events and, therefore, the price to visit and to sleep here are different according to each event. If someone wants to sleep here, they cannot sleep on varied dates. They will pay the price of the total event and enjoy all the perks of the event.
For example: There are 2 events in a given month. 1. The first event costs $100 to visit and $350 to sleep the 3 days of the event. 2. The second event costs $70 to visit and $600 to sleep the 7 days of the event.
We would like to know if it is possibile to do the following with your plugin:
1. Rent entire hostel, room or only beds: we have family and group options to rent not only the bed, but the entire room or the entire hostel for the event. Each with its own prices.
Something like this:
- Category: Hostel ($1500)
- Sub-category: Rooms ($1000)
—- Items: Beds ($350)
The person can rent just a bed for the duration of the event, they can rent the room for their family for the duration of the event or they can rent the entire hostel for their group for the duration of the event. They can always checkout early if they wish, but they can’t purchase fewer days than the event’s duration unless the event allow it.
For example: In an event of 10 days, you can stay 10 or 5 sequential days. There would be two options when deciding to rent the bed/room/hostel.
Something like this:
- Category: Hostel (10 days – $1500; 5 days – $900)
- Sub-category: Rooms (10 days – $1000; 5 days – $600)
—- Items: Beds (10 days – $350; 5 days – $250)
2. Sell participation tickets for those who will be here to visit. Somebody can buy the pass for only one day (whichever day they wish to participate). Possible to buy multiple passes (for example, I can only visit the place on monday, wednesday and friday).
3. Option to add items they consume here (like books, soda, etc). Point of sale, for example. Items tied to the person’s expense history.
4. Possibility to only allow purchase of fixed dates of the event like in a plan option. For example, if the event is for 3 days, somebody can’t rent a room for only 1 day. They can only buy the full plan of 3 days for X price. There can be multiple plans like standard and VIP. All options for the 3 days, but with greater or fewer perks.
5. Allow people to manage their bookings and payments.
I understand these are very specific and the plugin may not cover every aspect. If you could just inform me what can e done, I’d be very grateful. Thank you ahead of time for your time and work.
Hello,
Unfortunately, these are not features of the theme.
You can check the available room settings in the screenshot 1 and screenshot 2. There is option to add extra services as shown in screenshot and “Custom Reserved Dates” – screenshot.
The booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
For a more detailed overview of theme’s options please check the documentation in this link. and feel free to reach us if you have any additional questions.
Support
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Please, In the augustine theme. the header settings dont make any changes to the website. Only mobile logo is works. I’v ve tried everything what is the trpoblem?
i want to make my own custom header. Yes i have read the supporort website page, yes i also saw the video. PLease the buttons dont affect the main site
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
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I purchased this theme, but i already have support account through another theme buy. I login to the support page to the already existing account and it does not appear the new bought theme. How can i add to the already existing support account the new theme bought as i have questions?
Hello,
Thank you for reaching us!
The theme won’t be added automatically as a supported item at our Help Center once it is purchased. It is necessary to submit a ticket for it first. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
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Shows bad prices on the room page after the date 30.06,
From 30.6. to 03.09. we have set summer prices for rooms. Directly on the page of the specific room after this date the price will switch to the correct value.
https://www.hoteldaro.sk/?s=&check_in=30+Jun+2023&check_out=01+Jul+2023&amount=1&guests=1+Po%C4%8Det+os%C3%B4b&adult=1&children=0&infant=0Deluxe room should cost 115 € but shows 109 €
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Can I add Adobe Typekit Fonts to the theme?
Hi there,
Thanks for writing in! All our themes has an option to use custom fonts and you can read more about it here.
We hope this helped and if you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Can I add a custom sidebar to the rooms template?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hello! Where i can see in backend bookings reservation dates? I see orders but i dont see a section where i can view dates booked… Thanks
Hello,
The reservation info for single room will be listed in the “Reservation Settings” tab (please see screenshot). You can also check bookings in Augustine Room > Bookings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, yesterday I purchased the Augustine template, is there a quick way to set all pages with the “Hotel dark” style? Currently only the home page is formatted this way.
I have noticed that all the template files are not managed by the parent template or the child template, but by the “Augustine core” plugin. However, if the plugin is updated, will all the modifications be deleted? Why can’t we use the child template? Thank you.
Hi there,
Thank you for reaching us!
PLease for any assistance with the theme, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
You can always use your child theme and if you update the parent theme to the latest your changes within the child theme will remain.
Thanks
Support
Mikado Portfolio part of
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Unable to access support and the plugins cause a fatal error
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Very good theme. Are you planning to update it? I see it’s working with WP 5.9.x, would it be hard to match it with 6.x WP?
Hi there,
Thanks for writing in! The theme will for sure be updated as soon as possible and still it will work well with the latest version of WP.
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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This theme support RTL? thanks
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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OK I just saw your answer.
Hi there,
Glad to hear this! Please continue the conversation with our support team.
Support
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Hi, I would like to understand if the booking reservation system is “mandatory” or we can use the element just as a kind of contact form for checking availability by email with the hotel manager.
Thank you
Hi there,
Thanks for taking an interest!
The Augustine booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i need a theme for a hotel. The owner has a link for online booking to an external service. Can i disable the booking system completely and in rooms to have a button to open the link to external booking system?
also
can i combine elements from differnt demos easily?
Thanks!
Hello,
Thank you for taking interest in our theme!
The booking form cannot be disabled through theme options, however, you can hide it with custom css and our support agents can assist you with this.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs and you can combine sections from different pages.
Feel free to reach us if you have any additional questions
Support
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Hi, I’m confused between your template and another one on themeforest ( Alloggio – Hotel Booking Theme ), is it possible to test the backend ? or tell me the difference ? what does your theme offer more or less than the other one ?
Hi there,
Thanks for taking an interest! The booking system is the same and differences are visible in the design section mostly. You can compare both websites with each other to see which one suits you the best. We do not have any testing environment however every thee feature is presented on the themes demos.
If you wish to get more information or screenshots of the backend you are more than welcome to send us a mail and we will be happy to provide you with additional information.
Thanks.
Support
Mikado Portfolio part of
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where to change call us right button on header? cannot find this element on I Nature Resort demo
Hi,
Please navigate to Appearance > Widgets and you can find this button in Home4/Right widget area (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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i disable your footer and added elementor footer through theme builder. but then your header is dissapearing
Hello,
Please note that even if the Headers and Footers are included in the Elementor Pro version, our theme is using the Free Elementor version and header and footers on our demo site are created with our header/footer templates and options. Unfortunately, we haven’t tested the Elementor-Pro header and footer feature with our theme and we cannot guarantee their compatibility.
Support
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