297 comments found.
where can I get purchase code? to open a submit
Hi.. You can refer here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Okay thanks, Do I need to buy also elementor to buld this?
Hi.. The template includes a free version of Elementor. If you want to use Elementor Pro version you must buy it.
Hello!
I am using the Opal Text Carousel Widget and somehow it does not render as a carousel on mobile devices. In fact, as soon as the viewport width goes under 1024px, it renders as text elements listed in a 1 column layout. The user has to scroll too much until he gets to the content that is placed after the carousel.
How can I extend the JS viewport width limit, so that the carousel always gets triggered?
Still a great theme, I can recommend it to anybody interested in it! 
Thanks for any help on this! Kind Regards
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hi WP Opal, for some reason my ‘handheld footer bar menu’ has disappeared from my theme. Please let me know how I can reinstall it?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Good morning, As my License period has expired I am unable to submit my ticket via the WP Opal website currently. I just need to know how to enable the aforementioned footer? Kind regards,
Please contact our support team at email: help@wpopal.com and attach your site info also, they will check and support you.
hello ?
The problem has not been resolved, and my website is still open and it is 404. How can you see that it is normal? Have you opened the website and looked at it? https://lingztech.com/
Hi.. We solved the issues. Please recheck the site. Thanks
How do I add the sidebar to the SHOP page in the Auros theme, https://sagegraymarket.com/shop/? Tried adding it in the backend at Pages > Shop > Page Settings > Layout > Enable Sidebar and tried several sidebar options, but none of them are working, https://sagegraymarket.com/shop/.
Thanks for choosing our theme. For your issue, please contact our support team at email: help@wpopal.com submit and attach your site info also, they will check and support you. Thanks,
Trying to add a support ticket, but Auros is not in the dropdown, so it won’t match to my purchase code. Tried connecting via the Envato button too, but it’s not working.
How can I adjust images sizes and fix fuzzy images? In the link, https://sagegraymarket.com/product/hydroponic-indoor-garden-white/, the product images are HUGE and I want to make them smaller. Also, the thumbnail images are all blurry, how do I fix this?
Likewise, this images on the shop page are blurry, https://sagegraymarket.com/shop/. Where are images edited in the Auros theme?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at email: help@wpopal.com submit and attach your site info also, they will check and support you. Thanks,
Can I use it without having Woocommerce? Just plain wordpress website?
Hi.. Yes. You can deactivate Woocommerce and use our template. Thanks.
Could you please change something in the Auros Core plugin, which is causing login problems with every plugin update? I am wondering that nobody else has this problem.
auros-core/inc/class-user.php:29 from $user_signon = wp_signon( $info, false ); to $user_signon = wp_signon( $info, is_ssl() );
Kind Regards
Dear Taxprogmbh,
We are pleased to inform you that we have updated our plugin to resolve the issue you reported. We have thoroughly reviewed your concerns and have taken the necessary steps to ensure that the issue is resolved.
We kindly request that you update your plugin to the latest version, 5.1.8, to benefit from the latest features and fixes. This update will provide you with an improved user experience and better performance.
If you have any questions or concerns, please do not hesitate to contact us. Our team is available to assist you in any way possible.
Thank you for your patience and understanding.
Best regards,
Thanks for the very fast update! I will check it out ASAP, as I applied the hotfix myself in 5.1.7 (with some more custom modifications) A big thank you!
Ok. Thank you for choosing our template.
Hello Opal Theme! We found another bug in the plugin bit this time cant solve it on our own.
It is about the Elementor Opal Widget “Opal Products”.
Bug Explained: The Product Typ Filter “Featured Product” does not work. Debugging your code it it changes back to the default value (newest).
Could you please update the plugin with a fix for that? I urgently need to display only featured products on our frontpage.
Kind Regards
Dear Mate,
We would like to inform you that our plugin is running smoothly and all functions are working properly.
In light of this, we kindly request that you take a moment to check your featured products to ensure everything is displaying correctly.
To mark a product as featured go to Products > Products. Find the product you would like to feature and click the Featured Star. Featured products will have the star icon filled in. https://prnt.sc/l8dsSCsCbx5q If you notice any issues or have any questions, please don’t hesitate to reach out to our support team.Thank you for your continued trust in our products and services.
Best regards,
Hello!
We did some further research after reading your reply and can confirm, that the problem was indeed on our side!
Thanks for the fast reply!
Kind Regards
Dear mate,
Glad your problem has been solved. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
Hello,
theme is not working. You can check from gileinterior.com it s too havy and not stabil. Before editation I need to have what you show us demos I need to see as stabile at first but it is not working cleanly. Please if you are sale some theme and get money at first you put on sale cleanly. Im using private hosting for word press but it is too slow For I use this theme I need full modification if I will dıo this why I paid money. I want refund moy payment for buy other theme.
Best Regards,
And I want to say management of envato market why you are not control before we buy theme ?
When I buy I need to trust you. Now I cant wait for my project but I need to wait for my refund because of if you accept my refund you will put my account credit and until my other buying my payment will stay you. why? Why I need to pay 2 times?
Dear mate,
The speed of a WordPress website depends on many factors, including:
Web Hosting: The quality of the web hosting service can have a significant impact on website speed. A fast and reliable web host can provide better server response time, which is essential for faster website loading times.
Caching: Caching is a technique that saves frequently requested data in the cache memory, which helps to reduce the number of requests to the server, resulting in faster page loading times.
Image Optimization: Images are a major factor in slowing down a website. Optimizing images by reducing their size and compressing them can significantly improve website speed.
Content Delivery Network (CDN): A CDN is a network of servers located in different geographical locations that serve website content to users based on their location. By using a CDN, website owners can reduce the server response time and improve website speed.
WordPress Theme: The design and structure of the WordPress theme can affect the website speed. A well-coded and lightweight theme can help to improve the website speed.
Plugins: The number and quality of plugins used on a WordPress website can affect the website speed. Using too many plugins, especially poorly coded ones, can slow down a website.
Code Optimization: Optimizing the code used in the website’s pages, such as HTML, CSS, and JavaScript, can help to reduce the file size and improve website speed.
Overall, the speed of a WordPress website is determined by a combination of these factors. It is important to pay attention to each of these factors to optimize website speed and provide a better user experience.
In case you don’t satisfy with the theme, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks & Regards,
Thank you but my hosting is very good for this because it s private for word press and same hosting Im using for other theme. İt is working very well. What else as you know speed is 1 issue only there is too much issue. I sent refund. İf you can help me for refund I will be hapy. Best Regards
Ok. We have now processed your refund, and you should see the funds returned to your account within the next few days.
Hi, All the typography, layout and settings are not like your demo. I have imported the demo but the website doesn’t look like your demo. And my support is expired. I have replace all the links by my domain (by default after import all the links in the menu go to your demo website) but for the settings do you have a file with all your demo settings ?
You can reimport a demo following this guide: https://wpdocs.gitbook.io/auros/download-and-installtion/one-click-to-import-demo
If you need technical help, please renew your support and submit a ticket here: https://wpopal.ticksy.com/, our support team will check and help you.
Thanks,
And where is the “about us” slider ? I don’t found it.
There is no ‘About us’ slider. It’s a breadcrumb. You can change it in the Appearance > Customize section
This is a revolution slider : https://pasteboard.co/7GIncVqXxUuT.jpg in your “about us” page : https://demo2.wpopal.com/auros/about-us/
Dear mate, You can import slider and check again issues. Guide import : https://theme-fusion.com/documentation/avada/how-to/how-to-export-import-your-slider-revolution-sliders/ File import. Download all file theme on ThemeForest Then unzip folder-> Open folder revsliders Or download slider here: https://drive.google.com/file/d/1X4nQW34ewAlMNRVmcEt_HK2wOg6nGUev/view Then import the slider and recheck the issues. Thanks.
Hi, This slider (about us) is not in the folder with all the revolution slider. There are only home slider. Your zip seems works. Thanks.
HI..
Glad your problem has been solved. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
Hi, I am unable to edit the header and footer with elementor since I did a new install of the theme to redo my site. Please advise
Resolved. Thank You!
Not Updated theme 
I have last version 1.9.9 and have issue with WooCommerce template files…... can you update theme please.
auros/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.0.1, auros/woocommerce/content-widget-product.php, auros/woocommerce/loop/pagination.php, auros/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
Hi,
A new theme update has been released to resolve it. You can download the latest version 2.0.0 on ThemeForest.
Thanks,
Hi, Would you please resound to our support ticket. Thank you
We are sorry that we are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible. Thanks,
Hi, I have a problem with search bar, (see this http://prntscr.com/TK0XUrnJHaDp ). When I see the site in mobile version, the search bar not is visible, if I flip the phone in orizontal, the search bar is visibile. How to resolve this ?
Dear mate, You must edit the header with elementor then choose layout Mobile then add the element on the mobile layout. Please contact us via https://wpopal.ticksy.com/, our dev will check and support you asap. Thanks.
I just purchased this theme and am having trouble with the demo import. After I click import demo data in the Opal Theme dashboard, it imports the basic default content but does not display the options to select the demo I would like to import.
I have submitted a ticket. What is the standard TAT for support?
Dear mate, We have received your request in the ticket. We are checking and solving the problem for you. Please check the ticket to get the latest notifications about your issue. Thanks.
How do I get rid of the mobile/tablet footer bar (with the account, search, and cart)?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi how are things? I used this template and we had a problem and we reinstalled everything, the theme we used is home 9 and it doesn’t appear anywhere, can you help me? Thank you very much!
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Can I disable the store/Woocommerce functionality so I can turn this into a theme for ONLY presenting my products?
Hi, yes, you can do that and use the theme as a catalog. Thanks,
Hello guys, the webpage that we used this theme was Delete, can you please Reset the purchase code???
Hello,
Thanks for choosing our theme. Please send us your purchase code file to our email help@wpopal.com
Hello. I am working on a client site. Asks to make a backup copy by a duplicator on a subdomain to finalize the site pages. Will the theme work on a test domain or subdomain?
You can use on a subdomain. Thanks,
