3519 comments found.
It does not recognize the image of the logo, it does not load it in the header, it only loads text and if I leave it blank, it does not load the logo in the same way
Hi enriquegm5,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
Hello there,
I’ve been purchased this theme a few years ago, it’s a very good theme I’ve ever use. Now I’ve planned to build one more site and I’d like to use this theme again. So, my question is, how to upgrade the license for this theme so I can use it on one more of my sites? and how much is it?
Regards
Alex
What is the easiest way to update the Product-Category page template?
I want spruce the page up, have a header row with an image background and text at the top (that’s not the category description) that sits directly beneath my menu
Hi morro10,
Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
I can’t write a ticket because I’m not paying for support.
I just want to know what the best way to do it is – then I’ll work out the rest.
Is it – installing something like Visual Composer and then creating a customizable archive page template?
Do I need to engage an expert to create a new template for me?
Can anyone else assist in answering the question?
Hi morro10,
The product category archive page cannot be changed using page builders or theme options since it is an archive page, if you want to customize it then you will need to manually do that by coding such feature in the theme.
Kind Regards,
Art from Laborator
Hi Laborator Team,
I’m using Loco Translate Plugin for my website but I see no option to connect Aurun theme so use a language switcher for Loco and switch between Arabic and English Language
Thank you in advance!
Hi youssef_elmoumen,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
In WPBakery a text block WYSIWYG editor stoped working. Not sure when. Does anyone else have similar problem? I updated the theme and plugins, deactivate/activate all plugins to see if there is the problem… but nothing. I only see code when opening text block and dont have editor.
Hi purgeru,
This issue was not reported by any of our customers, it may be related to any of the plugins.
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution and see where the problem is coming from.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art from Laborator
Hi! Tank you for the reply. To what link? I guess you forgot to paste it? 
Hi again,
Sorry I forgot to include the link:
https://themeforest.net/user/laborator#contactKind Regards,
Art from Laborator
will there be any font control panel added? The default font sizes cause issues with pagespeed insights and going through the whole CSS file seems ridiculous
Hi vinogradov8,
Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
Ylli
I’m asking a general question and you’re trying to force me to buy support for the 2nd or 3rd time just to get a general reply to a question that could literally anyone that’s pre-purchasing could ask.
Now , is there a typography control panel? is there plans to implement one? If you still don’t want to answer it, i’ll make an anonymous account and keep asking.
Hi there,
This is the area where the typography can be controlled:
Font sizes cannot be changed from this section, in the future updates we might add a new way to manage the typography as we have done with one of our themes but I don’t have an ETA when that would be.
Kind Regards,
Art from Laborator
Thank you, that’s all I was asking.
I bought a theme from you, now it is empty, just demo content.
1) The filter by price in the site bar does not work, it is in the sitebar widgets but not on the site
2) The pages ceased to be saved as soon as the demo content was installed.
3) The site is very slow
Ps: Since I drank the topic here, I will discuss the problems here, so as not to wait like last time.
Hi stylenova,
I can see that you also create a ticket and we will reply to your ticket as soon as possible.
P.S: Comments section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
Ylli
Hi there, my support was ended.. but if you can help with problem which is every time when i made update.
After wordpress and woocommerce update gallery is displaing duplicated featured image. Do you know how to fix this issuue?
Hi flexidesign,
This is not a known issue for us. Maybe a problem like this is created by any third-party plugin.
Comment section of the theme is used only for pre-sale questions. If you need our support please write a ticket on Laborator Themes support center and our team will assist you.
* To grant access to hands-on support you can renew your support (read more).
Kind regards,
Ylli
Hello there,
Can I get help here? I need to show breadcrumbs on my single product page (eg. https://weprintforlife.com/product/road-captain-1-unisex-tee/ )
I’ve install Breadcrumb NavXT, woocommerce breadcrumbs, but it’s still now showing any breadcrumbs like in your demo page here: https://themes.laborator.co/aurum/fashion/product/paul-smith/
Did I miss any setting on the theme option? or can you guys help me to resolve this issue?
Thank you before, and have a nice day
Regards
Alex
Hi Alex,
Please check Breadcrumb NavXT settings to achieve the same look.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
Ylli
On my checkout store (https://www.hellsrace.it/checkout/) I don’t see “remove product button” near products. Why?
Hi there,
The “remove product” option will show only on hover, when you mouse over a product it will show the X button which removes them from cart, for more please check the screenshot below taken from your site:
Kind Regards,
Art from Laborator
Hi. Is full width category and product layout supported by Aurum?
Hi Alex,
Can you please try to be more specific about the question and explain it more to me so I can easily understand you and give you the proper answer?
Thanks!
Ylli
I’d like to update the theme and the Wp Bakery plugin on a client’s website but it seems is not possible inside the Wordpress Dashboard. In fact, the theme was last updated on 2018 and there are not automatic updates available. Also WP bakery plugin says that a license is needed to update the plugin but in your theme description, you say that the updates are included so I’m confused, can you help me please? Thank you.
Hi lorenzobrandimarte161,
The easiest way to update your theme is if you use the Envato Market plugin ( screenshot ). When you connect the Envato Market plugin you will see the theme update prompt on the Updates tab of your WordPress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. Navigate to Laborator > Plugins area to update the plugins to the latest version that we support.
Kind Regards,
Art from Laborator
Hello, I am very satisfied with your theme. Which backup plugin do you prefer to back up a complete WordPress installation?
I would prefer to do a “manual” backup.
Backup: 1. Download all data from my server to my hard drive/Dropbox using Filezilla. 2. Export database from my server to my hard drive/Dropbox with phpMyAdmin
Restore Backup: 1. Upload all data from my hard drive/dropbox to my server using Filezilla 2. Import database from my hard drive/dropbox to my server with phpMyAdmin
(If necessary, in the event of a total crash, I do a “fresh” installation with a new database and then of course enter the new accesses to the new database in wp-config.php.)
My question: Does this method work in principle? So even with an extensive WordPress/WooCommerce installation with numerous configurations, plugins that have been configured, Loco Translate changes, etc.
...or could it be that plugins or the theme are no longer working properly?
Many greetings sre
Hi sre,
You can backup the theme manually by compressing the complete site from the cPanel.
We prefer you to use a plugin such as UpdraftPlus WordPress Backup Plugin that does this job for you.
Have a nice day!
Kind regards,
Ylli
Thank you, everything worked.
Hello, a critical vulnerability was discovered in ACF pro, which come bundled with your theme. Could you please update it asap, so all sites that use your theme can stay protected? Thanks
Hi dichagr,
We always read carefully the changelog of bundled plugins and we haven’t found any vulnerability that is documented. Anyway, a new update of Aurum will be published tomorrow and as always it will offer the latest version of the bundled plugins so users can update them easily.
Have a nice day!
Kind regards,
Ylli
Sure checking the changelog is important but some authors don’t get very specific when it comes for security vulnerabilities. Check this out: https://wpscan.com/vulnerability/413576a8-0f20-465e-80cf-7cb0cb22bded
Thanks for the update!
Hi dichagr,
Thanks for your info, once I posted the reply 8 days ago I did some research and we found out that ACF PRO 5.12.1 fixes the problem. Then we released a new update to the theme with this version included.
All the best from our team!
Best regards,
Ylli
Hi, I can’t update my LayerSlider and WPBakery Page Builder plugins because “license activation is required” for automatic updates. Please assist with this issue.
Hi neophosh,
A new update of Aurum will arrive this be published and as always will offer the latest version of the bundle plugins too.
Kind regards,
Ylli
Hello, is it correct that the wish list is stored locally in the user’s browser cache?
Hi sre,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
My support has expired. I don’t want to pay $41.13 for 6 months to get a question or two answered. Unfortunately I’m not that happy anymore.
Hi sre,
I just replied to your other comment.
Thanks!
Best regards,
Ylli
Hello, how can I enlarge the pictures in the wish list? Also in the mobile version.
Hi sre,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
My support has expired. I don’t want to pay $41.13 for 6 months to get a question or two answered. Unfortunately I’m not that happy anymore.
Hi sre,
Envato Market items are a one-time purchase with lifetime updates and 6 months of support at no extra cost. Then, if you need support in the future you can extend it for extra 6 months as you can read in this article: Extending and Renewing Envato Item Support.
Thanks for your understanding.
Kind regards,
Ylli
Hello, great job on the theme. I have a question before purchasing. Is your theme compatible with WCAG 2.0 guidelines? Unfortunately your live preview does not offer a unique url for each demo so it is impossible for me to check. Thank you in advance.
Hi geo_kal1919,
You can enter from this link: https://themes.laborator.co/aurum/
As for WCAG, we try to implement the necessary standards, but if we miss some areas please let us know.
Thanks!
Kind regards,
Ylli
How come the theme automatically puts the “blog-post-meta.php” into the H1 Tags of the blogs? This isn’t good for SEO… Can this be updated for future updates?
Hi estatediamondjewelry,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. Could you please post with the account you purchased the theme, this way we can verify that you’re a customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
Art from Laborator
