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I am working with a client using Version : 2.11 of your Aurum theme and WordPress 5.4.1.
Can you confirm me that I can update her theme to the lastest version and update wordpress to 5.6 without causing any issues on her website ?
Thank you !
If your clients hasn’t modified theme files then you should not have any problem to update your theme and then theme plugins too.
Have a nice day!
I’ve translate all my website in italian, but in checkout pages some texts are still in english, like “PERSONAL INFORMATION AND PAYMENT” and buttons “UPDATE CART” and “CHECK OUT”.
How can I translate it?
Please make sure that you have changed the theme strings to Italian too by using Loco Translate plugin
Yes, thank you.
I’ve translate cart and other with Loco trnaslate, but I can’t find “shop sidebar” to translate.
In theme or plugin?
To do that you ned to go to Appearance > Widgets area
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Thanks a lot.
Happy to hear that
This happened again. Please help.
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Thanks for your understanding!
if i renew my support, can you guys help me with the following:
- Woocommerce thumbnails, make them portrait instead of square
- Single product page:
– make it 70%-30% width instead of 50%-50%
Sure that we will help you as we help all of our clients with question-related question
I have two questions…
1.) Where or how can I change the numbers of columns at the shop page? At the moment there are 3 cols, but I want 4 cols like in your demo (Shop -> Shop full width). In the theme options I don’t find any settings for this.
2.) Where or how can I change or set up the image cropping? I find in the store overview the product image is compressed way too much, although it has enough pixels.
As far as I understand it, an uploaded product image is automatically cropped and compressed to 300×300 pixels.
Thanks and best regards
1— You can tweak that by navigating to Appearance > Customize > WooCommerce > Product Catalog > Products per row.
2— You can tweak that by navigating to Appearance > Customize > WooCommerce > Product Images.
Hello, I added the ability to upload webp to functions, but the whole photo is not displayed in a single product (I think because of lazyload) ... is it possible to do something (turn off lazyload)?
thanks in advance
I reviewed all the comments and almost all the tickets … no one has heard of the webp extension here !!!! Really great!
Sure that we know the .webp file. For the moment all the browsers support it and we hope that WordPress will finally allow uploading .webp images too and show the alternative image files for Safari 13 and other old browsers.
Can you please send us your site URL and WordPress credentials by email? We need to investigate your problem and then get back to you with a possible solution.
To send us an email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
In the theme settings, I can’t change anything as if actions are blocked, what should I do?
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side
1. Looks Aurum theme doesn’t follow wordpress standard. i was faced many problem happended for last 5years.
2. Due to #1 above, the image in the page doesn’t work response to device’s screen size.
3. I already have paid for only one ticket for this problem long time ago and i do not want to pay again for the same problem and a small changes.
4. and i am asking you to fix this and release asap.
5. and i finally couldn’t find my purchase code even i try two hours look at https://themeforest.net/ and https://account.envato.com/. Horrible!! where is my account? leave it easy UX to find easy purchase infomation out!!
Can you please send us your site URL and WordPress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
⭐⭐⭐⭐⭐ Aurum received a 5 star rating from rafola for Customer Support.
Are you using Aurum too? Don’t forget to rate it.
Hi. I have Aurum 3.8.1 and Last version of Woocommerce, WordPress and of all plug-in. But when I try to log-in from my-account page I can’t and I receive an error message: «ERROR: Please check the input and resend.»
When I log-in from ‘wp-login’ all page work good. Why? How can I fix that? Because the clients can’t log-in in ours account page. Thanks.
This problem is not related to our theme but to WordPress or any third-party plugin is causing this. Please contact your hosting provider so they can assist you on this.
Thanks for your understanding.
Thanks, do you have some update in schedule?
Sure, we will update Aurum next week to fully support WooCommerce 5.0
Does your template support plugins or applications for auto printing? Lets say like in link below https://isotropic.co/how-to-auto-print-woocommerce-orders/
This is a feature that WooComerce doesn’t offer by default, but I’m sure that there exist plugins that can make this possible and automatically print WooCommerce orders. For more info you can ask WooCommerce support directly so they can head you in the right direction
If there is a plugin for this then surely that Kalium supports it.
Hi, I’m interested in buying your template but there is any view from mobile version? It’s important for me to see how looks like in mobile.
You can test the theme by yourself in mobile devices, just make sure you remove the Envato top-bar because that blocks the responsiveness.
Attached you will find some photos from the mobile view of the theme:
(view large version)
Art from Laborator
The media library search is not working anymore on your theme (“No media was found” when searching for something).
When you switch to a default theme the media library search is working. This is something to do with your theme. I’m asking others users here if they have the same issue?
I hope you don’t expect us to renew our support for issues that you have created yourself?
There has not been reported any issue with the media library, I have just checked it with the latest Aurum version and it works properly, attached you have a video testing that option:
Hello @Laborator, inside the new update there is a personal invoice from you. Review it when you can.
If later you need me to delete this message of mine or edit it for the image, let me know.
It seems that we have accidentally moved that file to the theme folder. We are going to update theme files now with this file removed. Thanks for your report.
Hello good morning, thanks to you.
I would like to know if you are so kind as to review the option to add a promotional code (coupon) when completing the purchase, since the apply button does not work from mobile, neither from iOS nor from Android.
The code is added but at the time of giving it to accept it does nothing.
The only way it works from mobile is by clicking the accept button on the keyboard.
In the computer version it works perfectly.
I understand that it will be for future updates.
Thanks a lot.
Hello, good afternoon, thank you very much for your answer.
Right now I send you an email from the Themeforest form.
Thanks for everything, see you soon.
Great, you will receive a reply soon from our team
Hello, thank you very much for your message.
Everything is for having a good theme without errors and perfect for all thanks to your splendid work.
See you soon.
Do you think you can help me with blurry photos on the product pages slideshow if I renew my support? (for example: https://www.buds-sports.com/produit/housse-de-velo-vtt-mtbag-travel/)
Sure, we will help you on anything theme related
Hi, thank you for your answer. So let’s renew
See you on the other side
HI, i was bought template some time ago. How i can get rid of [yith_wcwl_add_to_wishlist] after disabling plugin wishlist by yith.
Can you let us know where is [yith_wcwl_add_to_wishlist] showing? If possible please include a screenshot.
Have you tried switching it off here:
Hello good afternoon, I want to thank you very much for your work and that you have been able to solve the problem of the promotional code.
It works great right now.
Thanks a lot.
Thank you very much for your kind words
We are happy that we have the best clients too!
is there a possibility to change the word inside badges?
I want to write PROMO in badge when a product has a discounted price.
Sure, you can rename/translate theme or WooCommerce strings easily by using Loco Translate plugin
How to change the tooltip background color? or
Is there any CSS code for changing the tooltip background color?
Try adding this CSS to Custom CSS:
border-left-color: red !important;
Thanks for your reply.
I’ve tried the code and It didn’t work,
I want to change the tooltip background color in general, is there any other option?
I gave you the CSS for this tooltip:
(view large version)
Are you trying to change another tooltip color maybe, as the CSS which I gave you should work.
I’m sorry, maybe I’m not clear on my request. I mean change the background color on a hyperlink on hover or an image on hover. Is there any CSS code for that?
Unfortunately that cannot be changed as it does not come from the theme but from the operative system of your computer, I have a different tooltip style since I am using macOS. Watch the video below:
Okay, I understand. Btw, thanks Art for your explanation.
Have a nice day!
Happy to hear that. Have a lovely weekend!
there is a large blank space under the footer, can you help me to fix that?
after I check, the problem is with the jetpack performance speed setting. Maybe you’ve any suggestions without disabling the jetpack?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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