1324 comments found.
Jetpack Protect/Scan gives vulnerability warning:
What is the problem?
The authentic WordPress theme was affected by an Arbitrary File Download security vulnerability.
Would be great if you could fix that.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, just bought your theme because I wanted to URGENTLY use it and now I’m not able to do anything with demo import and your site is down?
Hello,
If you had problems with the availability of our support site, we are pleased to inform you that it is now operational.
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
how to deactivate license?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
i don’t have support anymore
Hello,
Please write to this email support@codesupply.co and indicate in the message your site URL, license code and one of our support agents will help you.
Thank you for using our theme.
I only have one website, but I’m getting this message: “Multiple active websites detected. Looks like you’re using the same theme license on multiple websites. A website theme can only be customized to create one customized website according to the ThemeForest license terms. If you want to create a second website from the same theme, you’ll need to purchase another license.” Please fix this; I want to be able to use the demo content.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for using our theme!
My support is expired; I’m not paying $32.38 for you to fix this. Again, this is the problem: I only have one website, but I’m getting this message: “Multiple active websites detected. Looks like you’re using the same theme license on multiple websites. A website theme can only be customized to create one customized website according to the ThemeForest license terms. If you want to create a second website from the same theme, you’ll need to purchase another license.” Please fix this; I want to be able to use the demo content.
My only website is affordingstyle.ca; that should be enough info for you to fix this. Thanks!!!!!!!!!
Hello,
I understand, don’t worry.
We’ve just deactivated the license on your all domains. Please go to Appearance > Theme License and click on the “Check Again” button and the warning will not be displayed any longer.
Best Regards!
I tried to upload the theme and got this message.
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hello,
This is a common issue. Please see the solution to this issue at the following link. https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorThank you for using our theme.
Hello. I have purchased the Authentic theme and have applied it to WordPress. It is asking to enter the license code to access the demo content, but I don’t know where to find it. What should I do
Hello,
You can find out how to activate a theme in the theme documentation at the following link: https://support.codesupply.co/documentation/authentic/getting-started/theme-installation/
You can see where and how to find the license key at the following link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
If you have any additional questions, feel free to open a ticket in our ticket system https://support.codesupply.co/support/submit-ticket/ and one of our wonderful support agents will help you.
By the way, thank you very much for your purchase.
Hi I forgot my password however now I am locked out and can. to access support—what should I do to resolve this? Thanks
**sorry cannot access support
Hello,
If you entered the wrong password several times, the server could block your IP address for 24 hours. Please, if you don’t remember your password, wait until the lock is lifted, reset your password and you can log in, the main thing is that you don’t make the wrong password again. https://support.codesupply.co/Thanks a lot for your purchase!
Hi I re-set my password yet it is still giving an incorrect password or email and now I am locked out again—what should I do now?
Hello,
Please check your email, you should have received a link to reset your password. Follow this link and set a new password.
Thanks,
Hi, I have a problem with the buttons style. I set them to “squared” shape but after the last update they changed and the angles became rounded. The option “squared” seems not to work. My support has already expired but I believe this bug should be fixed. I’d like my buttons squared back. Could anyone help me?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/ and our support agents will help you promptly.
Thank you for using our theme!
Hi. I used this theme for years until it stoped working. The culprit is Canvas plugin that breaks the capacity to edit or create pages or even posts. My support has expired, but I just need it to keep working as before! It’s been a year or so since Canvas broke my site and I had to turn to other themes, but I’d like to get back to Authentic, as it is now part of my brand’s identity. I hope you could point to the right direction. Besides, I’m currently using Once, another Code Supply theme.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/ and our support agents will help you promptly.
Thank you for using our theme!
Hi team Just updated Powerkit for Authentic. Instagram still doesn’t work. {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}
Tried also Business / but leads to “App not active This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.”
Note : on the plugin ( I tried to read the doc via the link you put in : Business Account Please make sure you link your Instagram Business account to a Facebook page. This is required to display number of followers, likes, comments and profile image. Please follow this link to learn more about linking your Instagram account to a Facebook page.
Instagram Business account backend link URL is leading to 404.
Hello,
We are thrilled to announce the release of the latest version of the Powerkit plugin, version 2.8.8.1! https://wordpress.org/plugins/powerkit/ This update includes crucial improvements that address previous issues related to connecting with Twitter, Facebook, and Instagram.
To ensure that you can fully benefit from these new enhancements, we kindly request that you update your Powerkit plugin to the aforementioned version. By doing so, you’ll gain access to the latest features and optimizations that will enhance your experience.
Important information, Twitter, Instagram, and Facebook have recently changed their integration policy. Please refer to this page for more information. https://codesupply.co/social-integrations/It’s important to note that with the latest update, all data integration is now handled manually. To incorporate the necessary data into your Powerkit plugin, kindly follow these steps:
Please navigate to Settings > Connect in your WordPress dashboard to access the integration settings. Utilize the newly introduced “Manual Feed Settings” feature to manually input the data for Twitter, Facebook, and Instagram.
Our team has worked diligently to ensure that this process is as seamless as possible for you. Should you encounter any difficulties or have questions during this transition, please don’t hesitate and open a ticket at https://codesupply.co/support and our support agents will help you promptly. We are here to assist you every step of the way.
Thank you for choosing our Theme and Plugins for your site. We are committed to continually enhancing your experience and providing you with exceptional solutions.
Good afternoon, I can’t install the latest update on Wordpress. This message appears: Sorry, your request cannot be accepted.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme!
Dear team, Instagram can not be connected any more, I get the message Error type “OAuthException” and “Insufficient developer role”.. maybe you can solve this? Thanks!
Hello,
Thank you for reporting, our developers are already aware and working on this problem. If you want to know more details about this task feel free to open a ticket in our ticket system https://codesupply.co/support and one of our support agents will answer all your questions.
Thank you for using our theme.
I’m leaving this comment to provide constructive feedback without resorting to a negative review. While I genuinely appreciate and love this theme, I must address the issue with its incomplete documentation, which lacks essential information. I’ve asked questions, but the responses I receive don’t fully grasp my inquiries or consider the links and screenshots I’ve provided.
This situation is frustrating, as it feels like I’m going in circles. With my deadline approaching and having owned the theme for over a week, my progress has been minimal. I urge you to promptly revise the documentation, ensuring that users like me can effortlessly set up the theme without relying heavily on support.
Additionally, please review my questions carefully and provide appropriate answers. I’d appreciate it if you could address my concerns without suggesting opening another ticket, as there is already an open one. Thank you.
Hello,
We sincerely apologize for any inconvenience caused by the accuracy of our previous support responses not fully meeting your specific needs. Please rest assured that we are currently reviewing and carefully considering all of your inquiries. Within a reasonable timeframe, we will provide comprehensive answers and dedicated assistance to address all aspects of your support-related concerns. Your satisfaction is our priority, and we are committed to delivering a more satisfactory support experience.
Thank you for your understanding and patience.
Please wait for a response from our support agent.
By the way thanks a lot for your purchase!
Thank you for addressing this issue promptly. I appreciate your swift response. A special thank you to Ion for dedicating time to answer my questions thoroughly and with great detail.
Hello,
Thank you for your understanding and for choosing to use our product. We hope that you will appreciate the quality of our theme and our technical services.
Hi,
I just tested a demo on pagespeed for mobile here: https://pagespeed.web.dev/analysis/https-authentictheme-com-farniente/oq07jnsra0?form_factor=mobile
And it’s really low score, why?
Hello,
We have made significant efforts to optimize the theme of our website. However, it is important to note that the main page contains a substantial amount of images, which can affect the overall loading speed, particularly on mobile devices. Mobile optimization can be challenging when there are numerous images present, and it may not always yield the desired results.
That being said, we have strived to achieve the best possible performance given the circumstances. Despite the presence of a large number of images, we have managed to achieve a good level of optimization. We understand that there is always room for improvement, and we continuously work towards enhancing the user experience on our website.
We value your feedback and take it into account as we strive to provide the best possible browsing experience.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi I am thinking of switching themes and I like you demo “Another” I noticed the images are all Black + White. Is it possible to make the images a color photo once the reader clicks into an article? Thanks
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
This is a before-purchase question; why do I need a ticket for that?
Hi, I would very much like to purchase this theme today. Can someone please answer my question?
Hello,
Okay, I understand you.
Look, you most likely watched a demo where black and white images are used, and on the post page the image is also black and white like the original. If you add a color image, then it will be colored there and there.
But in fact, to implement what you want is very simple, you can achieve the desired result if you use additional styles for images in article sections, through the CSS property filter: grayscale(1); Here example https://developer.mozilla.org/en-US/docs/Web/CSS/filter-function/grayscale
After purchasing a theme, you will need to open a ticket and write to us about it and attach a link to this message so that our support agent is aware and can help you.
We sincerely appreciate your interest in our theme, and we eagerly anticipate the opportunity to welcome you as a valued customer.
Thank you so much. I appreciate it.
Hello! I just purchased another license for this theme after a few years.
I just installed it on a fresh install of Wordpress, activated plugins, entered the license code, but when I try to import the demo data, the only option present is for the “Authentic” demo. How do I choose any of the other demo home pages?
See here: https://share.cleanshot.com/3yRPchJB
Thank you.
Hello,
That’s how it should be, everything is right. On this page, you import demo content, аnd after that, please go to Appearance > Customize > Theme Demos and you can import the demo you need for the home page. https://prnt.sc/jMM3zDfo1fdr
If you still have or have new questions, please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi please fix the TWITTER CONNECTION, it’s not working any more. It’s just showing an empty widget on the website. Thanks
Hello,
As we all know, twitter disabled his free api and it broke a lot of apps. You can see the details in this article. https://www.engadget.com/twitter-shut-off-its-free-api-and-its-breaking-a-lot-of-apps-222011637.html It doesn’t depend on us. But we are looking into the situation and will update our plugins and themes accordingly.If you still have questions, you can safely open a ticket in our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme.
Oh interesting, I somehow missed that! Will the support agents even be able to help with making the twitter widget work then? I don’t quite understand ..
Hello,
Twitter is now not working for anyone, and now a solution to this problem is being searched. To find out at what stage this task is, you can find out if you write to technical support through a system ticket.
I have to pay support to receive this information?
Hello,
Please stay tuned for updates of the theme and plugins, this improvement will be included in one of the next versions. To update the theme or plugins, you can not renew the license.
There’s no theme panel or visual builder! Weird!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I have bought the theme and installed the Grind Demo, I’m not able to find how to add autoplay video in the blog as it can be seen in Grind Demo of yours.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi, can you deactivate my licence on all the websites. I was using staging and it is still connected to my staging sites. Sites are:
https://dw4nzbgjn7-staging.onrocket.site https://h7rwnmol3v.onrocket.siteYou can also deactivate any other site my licence is connected to, thanks.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
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