1293 comments found.
I really like the looks and design of this theme. Thinking of buying it and using it for a regional news and events website, Has anyone used the Geodirectory plugin with Authentic? Just wondering how smoothly it will work with Authentic
Hello,
We haven’t used this plugin in our projects yet, and we don’t know if anyone is using it in our theme, and we can’t say for sure, unfortunately. What we know is that no one has yet complained about theme conflicts with other plugins.
Anyway, thank you for your interest in our theme and looking forward to seeing you among our customers.
Thank you for your response. Definitely will consider using your theme soon!!
I have already purchased Blueprint, but I need to start another website with potentially a header and footer like Authentic. I like Authentic a lot (especially for the great amount of demos), but I see there is not a WooCommerce version? Furthermore, I have to build a portal/magazine type of website using substantial plugins (membership section, WComm, directories, multiply authors). If Authentic is not feasible, could you suggest which of your WP theme could maybe be more suitable for this use? Thanks
I notice that on Codesupplyco it highlights you can create a shop with built-in WooCommerce integration for Authentic… could you confirm?
Hello,
The Authentic theme supports the WooCommerce, you can see an example on the demo site at the following link. https://authentictheme.com/authentic/shop/
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi,
When am in the editor, it says ”Error loading block: Invalid parameter(s): attributes”.
What should I do?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi,
i open a ticket a week ago, havent got any reply back.
PS. Your theme is amazing!
Hello,
Please go to your account in the ticket system and please look again at ticket #128733, you have already been sent a message three days ago.
Please send me a new password so i can login.
Thank you,
Hello,
Please write to us by email support@codesupply.co, indicate the number of your ticket and we will send access in a reply.
Thank you for quick reply!
Social Links don’t have an ability to change the icon size?
Hello,
All icons on the site have the design size provided for this theme. But you can easily change their size through additional styles.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
i have the general paied subsctrion of envato. is this theme included in such a subscrtion?
Hello,
If you mean if the Authentic theme is included in Envato Elements then no, but now you can purchase the theme at the price that is listed on the site.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
i’m about buying this theme. Before i do that, i’d like to know if it is compatible with wordpress 6.1.1
Hello,
The theme fully supports the latest WordPress version, we always immediately add support for new versions of WordPress when it becomes available.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
the license is lifetime license or must be renewes each year?
Hello,
You can read information about the license in the official documentation. https://themeforest.net/licenses/terms/regularthank you. the license description is very long. i only would like to know if i have to pay $69 when i buy the theme. or i have to pay $69 each year
Support is limited to 6 months, if you need support after 6 month, you can extend the license.
You may use the theme for the lifetime though and it’s a one time purchase.
I hope this helps. Please let me know if there’s anything else you’d like to know.
support is super slow. I am not pleased at all
Hello,
Our support agent answered to your ticket with the id #127428 a day ago.
If you have additional questions about this ticket, please ask and you will be answered promptly.
Hi Authentic Theme, I Just bought your theme, but I don’t know why after Installed it, downloaded all the necessary plugins, I can’t see any demo content.
And please can’t I get a tutorial video of how to install your theme
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I already opened a ticket…still waiting for your response
Thank you for opening a ticket, our support agent has already started communicating with you.
Hihi! Really love what Im seeing. Can I use Chinese for the themes? I’m going to make a Chinese website. Is it possible with this theme?
Hello,
Feel free to use our theme. We have many clients from your region successfully using this theme. It is suitable for any language.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Your licensing server is down for three days. I am continuously getting the error: Could not receive data from the server, try another time, or contact support.
Thanks for letting us know. Please accept our apologies for the inconvenience and try again.
Hello
Before purchase few things if i can get clarity
1. Can we add sub title apart from adding title to post. ?? 2. There is no category i can see all demo …all demo shows random articles added …is there any possibility to show like fashion category and it ill display on that particular post … interviews and it will show post from that particular category ??
Hello,
1. Of course you can add a subtitle, we recommend the plugin WP Subtitle https://wordpress.org/plugins/wp-subtitle/, the theme Authentic 100% compatible with it.
2. On demo sites, this is just demo content, but on your site you can create any categories and add different articles to them, and the articles will be grouped into categories as you need.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
thanks for quick reply …point 1 is clear …point number 2 not sure if i clear in my point… suppose in block i want to show articles from fashion category will that be possible …another block i want to show 10 articles from travel category only …will that be possible to show …on demo i can see all random articles …thanks for quick reply again
Hello,
In this case, yes, you can filter posts by categories or other criteria in each block of posts in the Query settings.
An example of how it looks from the inside can be seen in the following screenshot: https://prnt.sc/bDyWJa0NBydB
gr8 ..now last question…header can we add youtube video like on gossip theme i can see video from you tube but it doesn’t have sound
true but does’t play sound in video where as i am planning to add youtube video with interviews so it has to play with voice …i can see on gossip theme the video if i play in browser has sound but when it comes to gossip theme i can’t here any sound…surprise
The video on autoplay is produced without sound.
ok so i cannot add video with sound / voice am i right ? is there option in backend where i can tick autopay off ???
Video on pause and without control buttons loses its meaning, you can use just a image instead.
For videos with sound, it is recommended to add in content a video embed, and after opening the page, the user himself will click on the play.
on mobile we cannot see video playing infact it doesn’t show on mobile …even its does not have sound it doesn’t show on mobile device any reason
Please provide a link to our demo site where there is a video and does not autoplay on a mobile, we will check.
Atta screen shot shows only post not the slider or YouTube video which is defalt on desktop
https://easyupload.io/upktc5I need the address of a site where there is a video and does not work on mobile so that I can check if it really does not work as you described or not.
I don’t have website as I said before I buy theme I posted few queries.. N the above link in my previous msg shows video is not visible on mobile device and if you look at the desktop version on PC video is not playing that’s what my question is … Looking forward for reply
You wrote that you checked and the video does not work, please provide a link to the page where the video does not work for you so that we can also watch and check.
I gusss you are getting confused …your demo version i tried and opened ..https://authentictheme.com/gossip/ and if you look at the video on demo site it plays but not with voice …and if you look at the video you used … https://www.youtube.com/watch?v=3TKE5lx5r_M i played the same in Youtube and it works fine with voice …... hope this makes clear what i am trying to say …
and on mobile this slider view doesn’t work am i right ?
Hello,
If you are really interested and like this Theme and have technical questions about it, then after purchasing the Theme, you can open a ticket with these questions and our technical support specialists will answer all your questions and find a solution for any of your questions.
Thanks for understanding!
True buying theme comes if client satisfy what he /she is looking before purchase… My queries very simple… As I mentioned video doesn’t play on mobile… Where as desktop it works fine… Is it glitch or this is the way theme is… I already sent gossip theme which I am going to buy but if on mobile video doesn’t play no use since am launching magazine n video will be keep changing and almost all viewers interested in mobile view…. This is my last query before I move to purchase.. Thanks again advance and great support
Hello,
I will repeat myself and say that the video that is used in the header of the post pages and in posts blocks, autopay works on all devices in all popular browsers.
It’s not working on mobile device
https://easyupload.io/upktc5Is it possible that the bullet numbering has the correct style? when applying the style, the numbering order remains 1
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks, but my support expired. In any case, please allow me a small doubt that should be in the documentation: Is it possible to “Scroll To Top Button” on mobile devices? Because it doesn’t appear and I don’t know how to enable it. The documentation only indicates its description: https://codesupply.co/documentation/powerkit/utilities/scroll-to-top-button/
Hello,
Please try to open a ticket and we will help you. https://codesupply.co/supportHI / About your plugn SIGHT I cannot change the word PROJECT in the URL. Ex : mysite.com/project/myname
Hello,
This is the default slug from the plugin and there is no setting to change this slug. But you can try using plugin https://wordpress.org/plugins/custom-post-type-rewrite/
We provide support via our ticket system only.
If you still have questions then please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for choosing to use our theme.
I am so incredibly disappointed that you only integrate with Mailchimp. Please, anything but Mailchimp. ActiveCampaign, Convertkit, Sendinblue.. anything.
This is the only thing that keeps me from purchasing the theme. I absolutely love the design of the it. I imagine that if I use the widgets/forms of for example AC, then I won’t be able to get it in the header etc. like in your demos, right? Maybe not even the sidebar either?
Hello,
In the demo site we use the form of one service as an example, but you can install an additional plugin for the mailing service you need, and add the form on the sidebar, or anywhere in the theme through special fields in the theme settings.
After you buy a theme, you can open a ticket with this question via our ticket system at https://codesupply.co/support and our support agents will help you to add the form to the place you need in the theme.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi.
Thank you for the quick reply.
Does that mean that I could still have something like the “follow” in the header/menu here: https://authentictheme.com/authentic/ ?
You are absolutely right.
This is the area of widgets, and how do you know that you can add anything to WordPress through widgets, including different subscription forms, static or created by different plugins
Hi – is there any real world example out there of a website using the Sneakerhead pre-made site?
Hello,
From your message it is not entirely clear what you mean about Sneakerhead, but if you keep in mind what demo sites have the theme Authentic, then you can find all the demo examples at this link https://authentictheme.com/
Thanks,
Thank you.
I am wondering if you can point me to any real world websites that are using the sneaker head demo?
In other words, a customer of yours that has purchased the theme, and is now using the sneaker head demo on their website? I would love to see what people are doing with it.
We do not have such data about customer sites.
Hello, are you going to develop an integration for the web stories archive? At the moment it does not show any image preview, just title and read button.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help and answer all your questions.
Are you suggesting me to subscribe and open a ticket for this simple question, really? “This should already work right” or “This feature is not supported at the moment” would have been good enough to decide whether I needed further assistance.
If you keep in mind if theme works with this Web Stories plugin https://wordpress.org/plugins/web-stories/, then yes, the theme support this plugin.
I need my licenses released for old domains that this theme is no longer active. I went to the site that no longer is using either themes and deactivated the license however my new site wont update the information. One was a temp url..how do I get my licenses cleared.?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Hi, I see that you have several food-related demos but I cannot find an example of a recipe format. Do you have recipe-creation capability on this theme?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
I recently purchased this theme and am having a problem changing the color of the header. Your Support Ticket system is not working, i.e., I have typed my question several times, include all of the requested information, and when I click “Submit” nothing happens. I have repeatedly double-checked, and it appears my support request is not going through. Below is the Ticket I am trying to submit:
Hi, I am using the Gourmet demo, and am unable to find instructions about changing the background color in the header at the very top of the homepage. I was able to change the menu background to the color I would like, but the main header remains black with a white logo. I do not want it black, as that does not work with my logo. Can you tell me how to change the color from black to white (for example)?
Nevermind! I found it. 
Can font sizes be customized for mobile?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
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