winterjuice

winterjuice supports this item

Supported

736 comments found.

ribaz

ribaz Purchased

I have purchased this theme and installed Wp . even the structure is not working properly. it seems like making a new site from 1 by one. please help me to solve this issue. i am really disappointed

Hello, ribaz.

We had answered in our support system. Please check your email. Your ticket #4703.

With best regards

Winterjuice support team

ribaz

ribaz Purchased

Thank you for your kind support, but i got a mail from you before two days and i replayed already but still no response. how can i follow up ?

Hello, ribaz.

Our support team very sorry for wasting your time. We were really trying to fix your problem and forgot the answer on your issue, which happened for the first time.

As we had answered in our support system. Please check your email. Your ticket #4703. Try check your junk box.

With best regards

Winterjuice support team

ibbap

ibbap Purchased

I send a ticket with an issue when I add a new car. There’s no response yet. Please, answerd ticket as soon as posible.

Dear customer.

We had answered in our support system.

You create three tickets #4707, #4717 and #4709.

On all, tickets, we send the answer. If you didn’t find any message – let us know and we will send the message on your email from your Envato market account. (ocarbonell@**.)

With best regards

Winterjuice support team

ibbap

ibbap Purchased

I haven’t recivied any reply on my mail, there’s someting wrong. You can send the reply to ibbapsl@gmail.com?

Hi!

As you have already understand, there is smth wrong with your email settings.

Delivery to the following recipient failed permanently:

xxxxxxxxx@ibbap.com

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain ibbap.com by mx00.1and1.es. [212.227.15.41].

The error that the other server returned was: 550-Requested action not taken: mailbox unavailable 550-Reject due to policy restrictions. 550 For explanation visit http://postmaster.1and1.com/en/error-messages?ip=209.85.213.47&c=poli

So we have sent the answer to your gmail. Please check it.

ribaz

ribaz Purchased

I have spend my money, No support and nothing. No replay from send mails.

Hello, ribaz .

We had answered in our support system. Please check your email. Your ticket is #4703.

With best regards

Winterjuice support team

ribaz

ribaz Purchased

How can i add or edit the reference on this theme

Hello, ribaz .

We had answered in our support system. Please check your email. Your ticket is #4703. Let’s keep our conversation through the support system. Thanks for understanding.

With best regards

Winterjuice support team

Another problem i found. The images become blurry when you are in catalog view on mobile device. BIG ISSUE. https://drive.google.com/file/d/0B4YbT-zsSr06RkVqMFFtZnN5dVE/view?usp=sharing Is there a fix for this? I can see user YusufSay786 also commented about this and you replied you have answered i just can’t understand why you don’t reply and comment problems the users report here but in private conversations.

Hello, OfficeExpress.

Please use our support system and our support team will help you in shortest terms.

http://winterjuice.com/support

With best regards

Winterjuice support team

And I mean, we already had found the way to help you and we are ready to explain how to patch the theme. Just please contact us in the right way – ThemeForest is not the suitable place to write code.

Sorry for the inconvenience

ribaz

ribaz Purchased

is it possible to always reflect addcar on home and users can add car without registering is possible ?

Hello, ribaz .

We had answered in our support system. Please check your email. Your ticket is #4703.

With best regards

Winterjuice support team

Nice Theme, I’m waiting to response to my ticket , How can i run my website like demo? where i can find the shortcodes list? Thanks

it’s been three days and we have not received a response from you ?? !! It is urgent for us, we just bought the theme but nothing is operational

Hello, didiernord.

Sorry for the significant response time, we were on holidays.

To make your site like demo use the manual from http://themeforest.net/item/auto-dealer-car-dealer-wordpress-theme/6745337/comments?page=36&filter=all#comment_12943173

We don’t have shortcodes list. But more information about theme you can find in folder ”../autodealer-pack/documentation/”

With best regards

Winterjuice support team

Hi winterjuice,

I want to add new conditions to the vehicle detail page. How to make add new conditions ? For example : Fuel consumption in city : 14.2 liter

thanks you

Sincerely yours,

Kerem Bozokluo?lu

Dear kemalkerem,

One of the worst things you can do for us – give us 1-star review without any details, so we can’t actually improve anything.

So, as your support term was ended and we got 1-star, we can use our right not to help you.

Sorry

Hi,

Do you know tihis link does not working ? http://winterjuice.com/support

Sorry for the inconvenience.

It was down for few days, now it works.

how does one create a homepage slider combined with a search box?

picking up a few issues your skin customize doesnt work consistently as you have specified !important in a few places in your base CSS – also the woocommerce templates are no longer compatible with the latest version of woocommerce

Hello, thebrandinst.

1. To create Home page like you want, you need to open Dashboards=> Pages=> Create Page

2. In page, builder chooses “Row” and in option choose 3/2 position.

3. Pull “Slider” block in the first area and “Search” block in the second area. To answer on another question we need have more information.

Also, will be good if you attach screenshots.

Please use our support system and our support team will help you in shortest terms.

http://winterjuice.com/support

Hi,

Can anyone help me? Visual composer is not working for me. It wont allow me to add elements or anything.

Hello, tummytee.

It looks likely that you have an old version of Visual Composer. Please use our support system and our support team will help you in shortest terms.

http://winterjuice.com/support

With best regards

Winterjuice support team

I ve got the following error can you help?

Fatal error: Uncaught Error: Function name must be a string in H:\root\home\mariosneo-001\www\site1\wp-content\themes\wj-autodealer\framework\application\models\car_model.php:62 Stack trace: #0 H:\root\home\mariosneo-001\www\site1\wp-content\themes\wj-autodealer\framework\application\models\car_model.php(338): AT_car_model->get_car_info(‘427’) #1 H:\root\home\mariosneo-001\www\site1\wp-content\themes\wj-autodealer\framework\application\libraries\js_composer\recent_cars.php(108): AT_car_model->get_cars(Array, 0, ‘12’) #2 H:\root\home\mariosneo-001\www\site1\wp-includes\shortcodes.php(326): AT_Recentcars_VC_ShortCode::at_recent_cars(Array, ’’, ‘at_recent_cars’) #3 [internal function]: do_shortcode_tag(Array) #4 H:\root\home\mariosneo-001\www\site1\wp-includes\shortcodes.php(223): preg_replace_callback(’/\\[(\\[?)(at_rec…’, ‘do_shortcode_ta…’, ‘[at_recent_cars…’) #5 H:\root\home\mariosneo-001\www\site1\wp-content\plugins\js_composer\include\helpers\helpers.php(234): do_shortcode(‘[at_recent_cars…’) #6 H:\root\home\ma in H:\root\home\mariosneo-001\www\site1\wp-content\themes\wj-autodealer\framework\application\models\car_model.php on line 62

Hello, mariosneo.

It looks likely that you have an old version of Visual Composer. Please use our support system and our support team will help you in shortest terms. Also, will be good if you give us access to your website (URL, admin name, password)

http://winterjuice.com/support

With best regards

Winterjuice support team

i opened ticket several times and no answer

Hello, mariosneo.

We had answered on your email marios*@gmail.com

With best regards

Winterjuice support team

I need to create a website related car parts. And I need that when someone searches the SKU of some part, the plugin returns the product related. I tried the demo but that is not possible. Can you confirm that?

We can confirm that our theme is not suitable for such usage.

HI,

I am getting error 500 when viewing or sumitting car. Could you please have a look? I also made a ticket.

Regards Giz

Can you please specify the URL? Also, we have checked our support system – it works correctly, but we can’t find your ticket :(

Hi

I am sure the ticket was submitted, anyhow can you send me an email I can write to? I don’t want to publish site here

Hello, gizzza.

We had answered on your email **@pix**.dk Please check your mailbox.

With best regards

Winterjuice support team

Hello. I want to ask few questions before buy your theme. I already bought your HTML theme. I want to make web site where everybody can to put car to sale. 1. Do you have ADD PAGE to anyone can put cars in web site./like in HTML theme/. 2. Can I some of cars in Catalog to make some of cars highlight ads. Thanks in advance.

Hello. Thank you. If it is possible to when I put ’’Featured” some car to be in another color when I look in catalog? Thank in advance.

With best regards

Hello, WebSnajder

To view ’’Featured” block on catalog page you need to do simple customization. If you will buy our theme we will help you to make it.

With best regards

Winterjuice team

Dear, I already bought your theme. Also I need to know where is php files for main page and other pages, because I need to customize. Thank you in advance. Kind regards

I can’t send email to support. I get a message that “you sent contained no recipient addresses, and therefore no delivery could be attempted”

http://winterjuice.com/support/?envato_item_id=5342910. I enter all the required details. I get a confirmation box ‘ YOUR REQUEST WILL BE PREPROCESSED WITHIN 15 MINUTES. YOU WILL RECEIVE EMAIL WITH TICKED ID SHORTLY’. Then i get bounced back email with a message “you sent contained no recipient addresses, and therefore no delivery could be attempted”

We’ve checked our support system and everything works fine.

Also, I don’t see the label “purchased” near your name. Please compare your message with similar one from gizzza above – https://themeforest.net/comments/13932408

Sincerely yours,

Winterjuice team

i have the license and purchased this on September 10th with support. I can’t send email from your support site. Now i get 404 error. http://winterjuice.com/support/?envato_item_id=5342910. Not Found

The requested URL /support/ was not found on this server.

Apache/2.2.22 Server at winterjuice.com Port 80

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