596 comments found.
I use semrush for seo work on my website.
I keep getting alerts about a problem.
error content: each page has more than 1 H1 tag.
When I check this issue, the logo content on all pages (except the page title) is also defined as h1.
how can i fix this problem?
Hi there
We can remove the h1 tag of the logo by using a custom header.php file. You can open a a support ticket to get the file or write and email to envato[at]imithemes.com
Thanks
Hello,
I wish people could add an ad of their car for free but people who want to see the ads pay a subscription, does your theme offer that? Thanks
Hi there
The payment plan for ad submission is option and you can disable it. For the site visitors pay to see your ads, you can use any membership plugin available free/premium and hide your listings pages under the membership.
Thanks
great good idea
hello,
I discovered a very important error today. The latest version of the theme is installed 2.8 . I am currently actively using the php7 version. When I activate the php8 version, I am having an error in one area. I am using the “columns” feature offered by the theme for design purposes on some pages. When I activate php8, if the “columns” attribute is used on any page, the entire field disappears. I tested this situation on several different pages. the result is the same. I am talking about feature similar to [/one_third] shortcode. I’m waiting for your help.
Hi there
I am reporting this bug to my development team. They should check and provide a fix soon.
Thanks
hello.
There is no update yet regarding the problem I mentioned. please support.
hello.
There is no update yet regarding the problem I mentioned. please support????
Please send an email to envato[at]imithemes.com with your website details for us to check the problem. Thanks
Presale Questions- Pricing should be explained at top of page, but then customer uses one calendar for pickup date and one calendar for drop off date. If same day rental pickup and drop off is same date, if overnight or multiple days, dates would be different. here are the pricing details without actual prices 15 carts but lots of possibilities All 4-person cart- 10 with short roof, 5 with long roof Certain Dates are Blocked Out and Not Available.
Low Season- April 1- May 19, September 5-October 31 Weekday 10am-7pm (Monday or Tuesday or Wednesday or Thursday) - Weekday with Overnight (Monday or Tuesday or Wednesday or Thursday) Weekday 2-Day Package (Starts on Monday or Tuesday or Wednesday) Weekend 2-Day Package (Starts Friday or Saturday) Mixed 2-Day Package (Starts on Thursday or Sunday) Week-long package (7days and overnights)
High Season- May 20- September 4. Weekday 10am-7pm (Monday or Tuesday or Wednesday or Thursday) Weekday with Overnight (Monday or Tuesday or Wednesday or Thursday) Weekday 2-Day Package (Starts on Monday, Tuesday or Wednesday or Thursday) Weekend 2-Day Package (Starts Friday or Saturday) Mixed 2-Day Package (Starts on Thursday or Sunday) Week-long package (7days and overnights)
Customer should see these prices but pick out desired days from calendar and have prices automatically populated.
Does it supprt Stock availability?
Hi there
Thanks for your comment but I believe this theme isn’t appropriate for your requirement. You should be looking for some booking theme where this is a listing theme only with no booking capabilties.
Thanks
Hi,
I’ve renewed our support but can’t find the new license key. The old license key isn’t working anymore. I need help with a problem.
Its ticketnumber: #124571
Could you please send me the solution to my e-mail. We having the same problem again
Hi there
I can see that this ticket was closed few months back. Would you like me to reopen it for you? You may also open a new ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Hi, thanks for your answer! I Cannot create new tickets. Since my license code isn’t working. Even though I renewed support! I would like to reopen it and get an answer on what to change it that specific file so I know it in future!
I am reopening the ticket for you.
To create a new ticket you should login with your Envato account and it will pick the renewed support by own https://support.imithemes.com/knowledgebase/how-to-register-for-ticket-system/
HI,
Where can I change the ‘TO’ e-mail field for forms like ‘request more info’ and ‘book a test drive’?
Kind regards
?
Hi there
These forms use your administrator email which you can change from Settings => General. If the listings has been added as a ‘Dealer’ user account then it’s email is used for the forms.
Thanks
Yes as a from but not TO. Also where can one change the template of the notification e-mail?
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?
Hi there
Sorry, but here I won’t be able to provide support. Please follow up on your ticket https://support.imithemes.com/help/ticket/124571 I can see the last response was from the developer in the ticket.
Thanks
I CANNOT create new tickets. It keeps saying: This purchase code is already registered with another user.
I bought a new support license, but cant get any new support this is frustrating and already takes AGES
Are you able to access this ticket https://support.imithemes.com/help/ticket/124571
Yes but its closed, so i cannot reply
I have opened the ticket for you. Also you should be able to open new tickets since your support is still active. You should not be entering the purchase code, else login with the same Envato account with which you have bought the theme. Thanks
I see the ticket is still closed!
both dont work. Since both ask me to enter purchase code
Can you check again now? Ticket is opened
how can I make a car feed url link to facebook?
Hi there
You can use WP’s default feed URL for custom post type for this purpose. For example: https://YOURWEBSITE.com/feed/?post_type=cars
For more questions or concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new
Thanks
You can increase the feed limit from your WP Dashboard => Settings => Reading.
Got it! Worked, but the facebook says that the file format is wrong… O formato de arquivo não é aceito (format file rejected) (1 vehicle rejeitados) Carregue seu arquivo de feed de dados novamente em um formato aceito: CSV, TSV, RSS XML ou ATOM XML. there is a way to solve this?
I am not sure what your requirement is exactly but you may check out this plugin https://zapier.com/blog/wordpress-post-to-facebook-page-rss-feed/
Hi, I opened a ticket 3 days ago but I have not received a reply. Can you check? Many thanks
Hi there
Please share your ticket ID.
Thanks
How long does it take to respond to a support ticket? I opened a ticket yesterday morning but I have not received a reply. Many thanks
Hi there
Tickets are generally replied within 24 hours but if not then please let me know your ticket ID.
Thanks
Hello there, I saw that you made a demo for cars ( Auto Dealership ) and a demo for Real Estate, I want to know if I can merge cars and Real Estate ? my client sell houses and cars
Hi there
Thanks for your comment. The demo is for the display purposes only, you can use this theme for any type of listings whether for a specific category or multiple one like you are looking for. You may also import both the demos but keep a note that some common pages or menu items will be repeatedly imported which may need to be deleted manually.
Thanks
Okay, perfect
Hello, After updating to the 2.5.1. New Listings are not showing. Also, some of old listings are showing and others are not. Can you please guide us what to do.
Hi there
Make sure that you have updated all the plugins from your WP Dashboard => AutoStars => Plugins
Thanks
Yes all the plugins are updated. I have 10 cars added three are showing. And if I change any car info, that car also disappears.
Hi there
We are not able to replicate the problem at our end. So your website needs to be inspected for any possible problem. Please send in your website details at envato[at]imithemes.com
Thanks
Hello,
I have reported you the youtube embed problem on the listings pages in version 2.5.
You said that this problem was fixed in 2.5.1.
but my problem is still not solved.
You told me to create a support request for this.
this error is not caused by me. I have to pay for the support request.
could you please tell me how i can fix the problem?
I’m sure it will benefit many, not just me.
Hi there
Please send a reply to your email where you have reported any bug so I get to know it’s status.
Thanks
Hello,
When you watch the video, you will understand the problem.
https://streamable.com/ahmuq4This is the single most important problem at the moment.
I’ve reported this error to you before.
listing > tab area When youtube video embedding is done, the post-recording video is deleted.
Unfortunately this link isn’t working for me. However I have found your email and will be contacting my developer about the possible bug. Will revert to you soon. Thanks
please follow this link:
https://www.youtube.com/watch?v=f7GujASAUGMHi there
We are not able to replicate the problem at our end. So your website needs to be inspected for any possible problem. Please send in your website details at envato[at]imithemes.com
Thanks
Hi, i saw you wrote in a post 3 days ago that you guys released a new version? is that a newer one than 2.5.1? If yes, where can i download it since 2.5.1 is the latest on Themeforest. In recent version i get a pagination error in listing.
“Sorry – No listing found for this criteria
Please search again with different filters.”
Kind regards
Hi there
Version 2.5.1 is the latest one. Make sure that you have update all the included plugins after the theme update. This can be done from your WP Dashboard => AutoStars => Plugins.
For more questions and concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Purchased new support, but cannot create a ticket since its saying: Error 409: username already exists.
trying to login with Envato account
Are you able to login with the Envato Account?
I can see the support is now extended on the support site for your purchases.
Hello,
Any new updates coming out? Theme is out of date and still as expensive as when updated
Hi there
The most recent update was released a week ago.
Thanks
Hi, I have allready a couple of years a website with this theme, but (as others) suddenly the listing page doesn’t show listings anymore: http://fietsbieb.be/west-vlaanderen/
Hope to get some help to solve this.
(btw I renewed item support for this theme, but I still can’t make a support ticket)
Hi there
Please make sure that you are using the latest version of theme i.e. v2.4
If you have just renewed the support then please allow some time for the system to get the updated info from the Envato API. For more info on this please email at info[at]imithemes.com
Thanks
Hi, we are having the same problem as totalcy. The listing page doesn’t show listings anymore: https://www.transwe.it/vendita-camper-motorhome-caravan-como/
We updated the theme to the latest version, but nothing changed.
Hope to hear from you soon, Regards
Hi there
Please make sure that you are using the latest version of theme i.e. v2.4
For further assistance please open a support ticket here: https://support.imithemes.com/help/ticket/new and my team would be happy to assist you.
Thanks
Everything used to work ok . Now, when i visit any car category i get the following message Sorry – No listing found for this criteria Please search again with different filters.
Even in the home page… Recently Listed Vehicles is empty
Hi there
Please make sure that you are using the latest version of theme i.e. v2.4
For further assistance please open a support ticket here: https://support.imithemes.com/help/ticket/new and my team would be happy to assist you.
Thanks
PDF display error occurs continuously in autostars theme.
When pdf is added to any listing, content is created on the listing display page.
however, clicking this file will result in a 404 error page.
how can i fix this problem?
I really need your support in this regard.
we did not make any changes.
This problem has always existed since the day we activated the theme.
Hi there
I have reported this bug to my development team, they should take care of it in the next update of theme.
Thanks
Hi, Since updating to 2.4 i have a problem with filters. On homepage (https://bit.ly/3mMaYsD) it displays all brands ‘Merken’. Yet in filters (https://bit.ly/3kKAoFe) it displays only the ones we have a listing for (this is the correct way).
Hi there
Please make sure you have also update all the included plugins of theme from your WP Dashboard => AutoStars => Plugins.
For more questions and concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new
Thanks
I have some questions: 1.- Is there a widget that shows the fields and the seller’s photo? 2.- Can I add new fields to the seller? 3.- In the dashboard, is there the possibility of adding another tab under “My Profile” with new fields? I have programming knowledge, so if you can through some code there is no problem
Hi there
1. Seller’s information is shown on the single listing page but there is no widget for it though.
2. This will require changes in the code. 3. You may add in new tab but it can be done only through code editing.
Thanks
Hi, I have a pre-sale question. Can I have different Paid Membership plans for 2 types of user profile, client and dealer? Which plugin do you use for this? Thanks
Hi there
Payment plans are built into the theme itself. You may specify it on the pricing plan like which one is for agents and else. Customer will choose as per their profile type, however there is no difference which can be set as per pricing except the number of listings.
Thanks