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themesdepot has the worst support ever. I’ve submitted support request since November 25, 2016 no responds yet. I probably need a refund since your theme is useless to me
Can you tell me what’s your ticket ID? I can’t find anything with your username.
I tried to use my purchase code, but it does not want to accept it. I uploaded the dummy and it broke my site. any help would be awesome
Can you provide me your purchase code via email? I’ll have a look at it.
please give me your email address?
You can send me an email through the form here https://themeforest.net/user/themesdepot
I’m considering to purchase your theme. I’ve questions about ur theme’s features.
1. Let me know. Can your theme run as automotive directory (automotive classified) that list car and motorcycle in one website? Not just car directory only or motorcycle directory only. Is it easy to add the category? Or any idea from you as the author to build both directory in one website?
2. Is your theme need paid plugin to have full features?
1) The theme has been designed specifically for automotive vehicles. You can change this, but in order to have multiple categories you’ll need to make extensive modifications to the theme.
2) It does not require any paid plugin.
How can we add a field to vehicles?
It looks like you gave up on the subscription option for fees, but that may not be a problem for me. I need to be able to have two types of ads – a) pay a fee for each ad entered, b) free ads for dealers. I want the dealers to pay a monthly fee and then be able to post ads with no additional fee, but I can bill them manually without the need for a subscription service built in to the website. Can I control who pays the listing fee based on the user account type? For example, create a user account “dealer” that allows for free ads and a user account “standard” that charges a fee for each ad?
The subscription are still on the to-do list but they won’t come any time soon.
At the moment it’s not possible to control who can buy a specific package unless, you modify the code of the theme.
Great theme. one question before I purchase. I’ve noticed on the demo the site uses a custom template to output search results. would it be possible to otput search results with pretty seo urls? like this www.example.com/searchtemplate/taxonomy/term/taxonomy/term
The theme doesn’t have such feature by default. You would need to make customizations in order to achieve that.
Hi Guys, when will you be working on the subscription? we’re sure that this will increase your sale
More pre-sale questions, I’m trying to work around your theme not having a subscription model.
I created an account on the demo site and went through the process to create a new ad (as far it would let me go). The option for 1 listing for a fee works for most of my customers, and I think I can make the multiple listings for a larger fee (Platinum Package) work for my dealer customers. Since I can’t get past the payment part of the demo, I can’t see how the process works for adding future listings if I choose the Platinum Package. When the dealer enters the first listing, they are charged the fee for let’s say 10 listings. Do they have to enter all 10 listings at the same time or can they come back later and add the other 9 listings?
I believe I also read in an earlier comment that the ad will run for the number of days in the package even if their package is due to expire. For example, if a dealer signs up for a package of 10 cars for 100 days. If they add the 10th car on the 99th day, that ad will continue for 100 days even if their account has expired on the 2nd day, is that correct? If their account has expired, I would need to manually end any listings they still have open on the backend, is that correct?
1) Listings don’t need to be added all together. They need to be submitted 1 by 1.
2) The expiration date of a vehicle is based on the amount of days assigned to a package. If a package has an expiration date of 10 days. It’s not the package that expires but the vehicle.
So if a vehicle is added the 1st of january, it will expire 10 days after that. If a vehicle is added through the same package on the 5th of january, it will expire 10 days after the 5th of jan.
Hope this makes sense.
Hello, I “ve opened several support tickets since 30.11 and wonder why I have received no answer so far. Will I get an answer soon ? You usually respond quite quickly so I’m surprised. Please confirm.
Can you give me an ID number of your ticket so I can check?
There are several : #4550 / 4554 / 4555 / 4556 / 4557 / 4561 / 4563 / 4566
Can an external feed be connected to this theme to pull through images and vehicle specs?
I’m afraid this isn’t a feature of the theme.
Hi, pre-sales question:
Your plugins works with another theme?
Thanks and Happy 2017
No the plugin has been setup to work with this theme only.
In all vehicles list in button ” sort by” klick in “last added” but is not work. All others is work. Any idea for what happened ?
In page SEARCH RESULTS
What theme version are you running?
Any idea ?
Is anyone supporting this theme? I’ve got 2 open tickets since 1/14 with only 1 response and no resolution. Check recent comments here, you’ve got customers who need help and we’re not getting it.
Apologies for late reply I had some personal issues I had to resolve.
All tickets were answered yesterday.
No, you only answered 1 email, I still have 2 open tickets for 3 weeks now. Where is the support?
Hello, is the theme compatible with wordpress 4.7.1 ? Thank you
Yes it’s compatible.
Hi In page SEARCH RESULTS In all vehicles list in button ” sort by” klick in “last added” but is not work. All others is work. Any idea for what happened ?
AutoDealer version 1.5.3
I’m unable to replicate the issue on my setup, can you open a ticket and provide me your site url ?
Please kindly submit your support request on the support platform here , and i will get back to you as soon as possible.
Some quick links
BUYER BEWARE – Someone else posted not long ago about how bad the support was from ThemesDepot and I should have listened. Support for this theme is practically zero. Emails go unanswered for over a week. Support tickets go unresolved for multiple weeks. This is unacceptable and until I get a fully functional website I will continue to warn potential customers to not do business with ThemesDepot.
Your email was wrongly marked as spam by the system and your tickets ended up in the spam queue. I’ve answered your tickets now.
Check your spam filter, I sent another email asking for an update on the outstanding issue that has been open for over 3 weeks.
Pre sale Question:
I would like to use your theme which seems to be very much matching to our requirement. so before we buy we would like to know certain things.
In above example, listing is done through woo-commerce or any custom plugin or any ready made listings plugin?
If it is other then woo-comerce, can you tell me if we can add tags to it?
I may have other questions once you answer above.
Thank you in advance.
The listing is made through a custom post type and it’s not part of woocommerce. The post type doesn’t support tags.
Can I choose which search filters put in the search bar?
Does it work with visual composer? How can I create and design pages?
1) To customize the search filters you’ll need to edit the code of the theme.
2) VC hasn’t been tested, pages content is created through shortcodes.
Can you please tell me if there will be any theme updates in the near future? because it’s been 6 months and this theme hasn’t received any updates, even if WP has evolved and changed a lot.
Apologies for late reply, wasn’t getting notifications from themeforest.
The theme does not require any compatibility update. Even if WP is updated that does not mean that the theme will not be compatible.
Future updates will only be released for bug fixes when needed.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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