3245 comments found.
Are my updates not working because support is over? It says I have a valid license, but when I go to update it says I haven’t entered a valid user name and API key. When I go into the update settings section, it does allow me to log in and shows I have a useable license, but when I select it and save, the message doesn’t change. I’m stuck on 17.6.1. I’d like to update and just curious if it’s because support has expired?
I found another comment with a similar issue where the suggestion was to reset the license on support.themesuite.com, I tried this but it says “There was an error trying to reset this purchase code”.
So upon further review, it looks like Automotive Listings, Slider Revolution, and WPBakery Page Builder won’t update. If I go to Appearance—> Automotive it shows imm on 12.6 and suggests I update to 13.0. When I click the “Verify your purchase under Theme Options > > Update settings it has me log into an Envato site, logs me back into my wordpress site, then saves. Update still doesn’t work. I tried the themesuite “Reset your license” but it says there was an error trying to reset this purchase code. I’ve sent an email in, as i think I found someone who had the same problem and that was the suggestion.
I just searched our database for your purchase code and it has never been registered, so you have another problem. Best guess without being able to have access to your website and your Envato account would be that you are logged into your browser with a different Envato / ThemeForest account then you used to purchase the theme, so when you go to Theme Options >> Update Settings to connect your Envato account it is not linking it up properly.
Please try going to https://build.envato.com/ and ensure that you are logged into the right account that you used to purchase the Automotive WordPress Theme, and then go back to Theme Options >> Update Settings and retry connected your account.
Why haven’t you updated WPBakery Page Builder & Revslider plugins to match thjeir current version even if support has been paid for by us the buyers?
You have automatic update access to the updates as soon as they are available if you activate your theme under Theme Options >> Update Settings. If you need to manually update for some reason the bundled plugins get updated in the ThemeForest bundle every time we update the theme, which we will be issuing another update shortly. Please refer to this article for more information: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Revslider updated but the WPBakery Page Builder doesn’t have the update available it has only 7.0!
WPBakery Page Builder 7.1 has been available to all of our customers since October 3rd when it was released. Earlier today 7.2 was released, and 7.2 is the current version when you run updates now. If you still show the previous version you likely just have to wait for your website to ping and do its update check. This can take some time as WordPress does random checks on it’s own schedule, it isn’t something that happens instantly.
If doesn’t show an update is available after 24 hours please open a Support Ticket with temporary login details for wp-admin and FTP so we can have a look at it and see if there are any issues that may be interfering with the update checks or update process. Thanks!
Something else that I should have mentioned, make sure that you don’t have Disable Bundled Plugin Updates set to Enabled under Theme Options >> Update Settings >> Disable Bundled Plugin Updates
I have a question: why is the search module not working? When you search min max years, the results bring all back, even years not listed.
I can’t seem to replicate this problem on our end. Are you using the latest versions? If not I would recommend updating your theme and Automotive Listings plugin to the latest versions, and then fully clear any caches you may be using, on both your hosting, and your browsers history and cache to flush out any old scripts as these have recently be updated. If you are still having trouble please follow up on the support ticket you opened (we responded an hour ago). Thanks!
under social setting i am missing the disable column
Would you be able to send us an email at support@themesuite.com with both wp-admin and FTP login details so we can have a look at what is going on? Thanks!
Hi, everything was working fine but suddenly something strange happened with the menu button. There are no problems on the desktop version but on mobile if I click the menu burger button the menu drops down for 0.5 sec and after it dissapeares… Like there doesn’t exist a menu. You can not navigate on mobile.. www.autopunttilburg.nl
Did you get this resolved? It seems to be working fine for me on desktop and on phones (Android and iPhone). I would suggest that you try clearing your browsers history and cache and/or test it again in private/incognito mode so it won’t be loading any cached scripts. You could also try deactivating any plugins you have added, and flush any server-side caching you may be using.
If you are still having trouble with it please open a Support Ticket including more information about the device you are testing with etc.
After the latest update, the trade-in form does not work. We turned off the API keys and updated recaptcha to test, but nothing works
The contact form still works
What is your website URL?
We just tested a vanilla install and it submits the form and sends the email for us, does the form come up with an error or something for you? Or you just don’t receive the email?
can I PM you our site?
You can open a Support Ticket including temporary login details to your website and we’d be happy to take a look at it for you. Thanks!
Hi, not to thrilled to pay for support when we have been using the theme trouble free for years with no major changes except your updates
We have been looking into this to try and replicate the problem without success, it works perfectly on our end. No one else has reported having issues with their trade in form either here on the ‘Comments’, or on our support site.
We have taken the time to test it on a fresh install to ensure there is not a bug on our end. Furthermore, I have searched the comments here, and noticed that you have had issues with your trade in appraisal form not posting that it submitted numerous times in the past, so this is not a new problem that just popped up in our latest release.
It’s worth mentioning that you have also had many other issues that you didn’t have active support for that we have tried to be generous in assisting you at no charge. I understand that you are not thrilled to pay for our time, but please understand that working for free is also not a sustainable practice. Under ThemeForests mandatory support policy, we aren’t supposed to provide any support if you do not have active support, which we have already done numerous times for you in the past trying to help you out.
You have been using the product for years and enjoying the free updates and bug fixes across hundreds new releases and updates that we work hard day in and day out to provide. Over the past 9 years we have had over 250 updates and new releases to this product that you immediately gain access to, regardless of whether you have paid for support. In the 6 months of support that was included with the theme you opened 10 support tickets, and since your support expired you have since opened 9 threads on our ThemeForest ‘Comments’ page.
Please don’t misunderstand, we sincerely appreciate your business, and we are thankful for each and every one of our customers. That being said, providing free support costs us money. We try our best to do our due diligence and give customers the benefit of the doubt with problems that arise. If you are unwilling to renew your support and go through the proper support channel to provide us access to your website to debug the problem, then unfortunately we are unable to assist you further in troubleshooting this.
Thanks, we have nothing but positive things to say about your theme and support over the years. IIRC, each time we had an issue was due to an update.
Thank you for the kind words! I will mention that we do offer lightning fast fully managed web hosting, under which we perform all of the WordPress updates for you on a daily basis. We also handle and fix any issues that arise as the result of an update. Should that be something you are ever interested in, please send us an email at sales@themesuite.com for more information. Thanks!
Hi, I just bought this very nice theme, and installed it on a clean Wordpress site. But after importing the Demo Content I’m missing the complete SHOP (WooCommerce) and all the shop pages and demo articles. I was hoping to adapt the website from there. What am I doing wrong?
Please open up a Support Ticket including temporary administrator login details for your website and we can assist you further with this. Thanks! 
how are additional vehicles added, can taxonomies be added, in which WordPress table is information about entries stored?
You add lisitngs in the admin panel under Listings >> Add New. The listings are a custom post type in WordPress and all the information about each listing store in the wp_posts table, and additional information is store in the wp_postmeta table.
in wp-content\plugins\automotive\widgets\widgets\featured_brands.php line 98 Fix the undefined $link variable causing http500… (isset($link) ? $link : ’’)
We will get that fixed in the next update. Normally an undefined PHP warning shouldn’t caused a 500 error, but either way we will get that applied in the next update. Thanks!
I just did a clean install as changing the site to a dedicated. That bug gave an error in the admin panel on every page that loads widgets – quite a few. It made the site building virtually impossible. I wonder how many not-so-PHP-savvy users have abandoned the theme for it. Anyway, good to get that fixed, a nice theme indeed.
You must have WP_DEBUG enabled to be seeing the warning, it doesn’t show up anywhere otherwise. It’s also worth mentioning that this is the only report we have had about it, but we definitely appreciate you taking the time to bring it to our attention. We have got it fixed for the next release.
Well, what I got was not just some admin console warning, it was a full-blown PHP error causing http500 and rendering the template unusable. and no, I did not have a debug mode on.
Undefined array key “singular” in \wp-content\plugins\automotive\auto_templates\listing_filter_sort.php on line 169
The above error occurred when the default sorting was set to price but there is a listing without a price. Yet another http500.
Do you know what are you running for software (web server / PHP)? I’ve never seen a web server kill an entire website for an undefined error, but maybe your server software is set to do that, or there is something else going on further down that you can’t see because it doesn’t get that far posting the errors. You could also have some sort of corruption in your listing category data format.
We have added a check for it in the next update, hopefully that sorts it out for you, but if not you may have some other issue going on.
If you want to open a ticket at https://support.themesuite.com with temporary FTP and wp-admin details we can take a closer look at it and see exactly what is going on, but it’s hard to speculate without being able to look at the problem.
I don’t have a problem. I’m capable of debugging the code myself also. I have 20+ years of background in software dev, running my own agency and the whole nine yards. You’re trying to roll the fault on my end, even when I just kindly reported your buggy code to you. That’s just unprofessional and rude. For what it’s worth, I changed the sorting on the site admin panel and it worked just fine.
PHP Version 8.2.1, CGI/FastCGI, Visual C++ 2019, running on Windows NT NS3134367 10.0 build 17763 (Windows Server 2019) AMD64
Sorry for the misunderstanding, we are certainly not trying to roll the fault to you. We have over 10,000 other customers using the software and we haven’t had any other reports of this issue. We are just trying gather information to understand the problem, and as was mentioned before, we appreciate you taking the time to bring it to our attention and assist in debugging the issue. Thank you!
It seems PHP 8 changed the handling of undefined constants. A good practice seems to be using isset(), perhaps time to update PHP to 8 and review the code before it comes more widespread. Just a thought.
We have updated most instances already, but there may be some we still need to update. We haven’t been getting any errors in our testing or being reported by any other users, but we will do some debugging and testing before the next update and see if we can find any remaining.
If you are running into any specific errors, or if would be able to point out the instances you have noticed that would be helpful and very much appreciated. We will be sure to get any issues updated right away. Thank you for taking the time to reach out!
hi there! In single listing > inventory-heading h2, I would like to hide title and display only the price. Its possible via custom css? thx!
Yes, it has its own tag so you can hide this with CSS and place it under Theme Options >> Custom Styling >> Custom CSS
Lest anyone think these comments to the author are complaints, this theme has paid for itself a million times over. I love it, it fits our needs very well and I highly recommend it, and the author has been fantastic for answering questions, as this is not my first.
I do have another question. The new update has changed the look of the inventory listings, it is a little more faded when no option is selected and then when the drop down menu opens the options are in a bolded style.
My boss doesn’t care for that and has asked me to inquire about changing it. Is there a way to change it back to the style we had previously? Also, the formatting doesn’t seem to fit the length of the text, as in it says Min Y instead of Min Year.
www.littlebroscarsales.com
Thanks for the kind words! It looks like you haven’t cleared your cache since you did those updates, if you flush the cache on your hosting and WordPress (looks like WP Rocket) then it should start working properly and look normal
I’ve cleared the cache and the formatting fits better and the words are not cut off, but is there a way to change the font from bold to not bold, or gray to black, ect?
You would need to use custom CSS code to change the default styling and place it under Theme Options >> Custom Styling >> Custom CSS. If you are not comfortable writing the code to make these customizations, you can send an email to sales@themesuite.com with a list of exactly what you would like to customize and we can provide you with a quote of how much it would cost to customize it for you. Thanks!
Hello. Is there a timeline when Automotive Listings Plugin and/or Theme will be updated to work with the latest Elementor Pro v 3.16.1. ??
It should be fully compatibile with the latest Elementor Pro, we aren’t getting any errors on our end. Are you getting an error or something indicating it’s not working with the latest version?
Under Theme options > Social Settings > I am unable to remove social icons. They’re all showing on my website. I only added a URL to the ones I want, but I don’t know how to remove the other icons. Please help
Please make sure you are using the latest version of the Automotive theme and Automotive Listings plugin. If you are using the latest versions and still experiencing a problem, please renew your support on ThemeForest and open a Support Ticket including temporary login details to your website so we can assist further. Thanks!
i have a existing site can i just use the listing plugin and show inventory on elmentor build pages?
You would still need to purchase a theme license in this scenario, and we also do not guarantee compatibility with other themes. We can offer paid assistance to customize anything necessary though if it doesn’t work with your theme, you can send us an email to sales@themesuite.com for a quote. Thanks!
I have bought a license and have connected it with Envato. However, if I open Update Settings, the button still says Connect with Envato. If I click on it, a list of puchase codes appears and my code is already in use. So: is the connection activated or not?
You may need to reset your license on our support site under My Products if you had registered the license to a different URL, or if you changed the site from http:// to https://. If its not showing Connected on your website then it doesn’t have the token keys and can’t verify your purchase, and you may need to reset your license and try it again. If you create an account and login to https://support.themesuite.com and go under My Products you will be able to click ‘Reset’ on your license.
All fixed, now the plugins are updated. Thank you.
Excellent, glad to hear! Thanks for the update
What is the css to make the “search inventory box” dropdown scroll all of the way to the bottom not using a full height row? It’s getting cut off.
Please open up a Support Ticket and our dev team will be able to assist you with this. Thanks!
Really don’t feel like we should have to pay for a fix when the scroller isn’t responsive
Works fine on mobile
It is fully responsive and should work perfectly, have you customized it? We use some js called selectbox that generates the dropdown code and if it’s near the top or bottom of the browser it’ll only create a small dropdown. It only adds the scroll bar if necessary.
You all add some custom CCS years ago
body .sbHolder .sbOptions {
min-height: 200px;
}
If that doesn’t fix it you will need to renew your support and open up a support ticket including temporary login details for WordPress and FTP.
Doh, sadly that doesn’t fix it. the scrolling works fine on mobile though
Unfortunately we have reached the limits of what we can do on the comment forum. We will need access to your website wp-admin and FTP in order to properly debug the problem, but you will need to have active support in order to get support and open a support ticket.
login for demo not working
Are you referring to our demo test drive at https://experience.themesuite.com/ ? I just tested it here and it seems to be working fine for me, can you try it again and let us know if you are still experiencing issues? Thanks!
it is working, thanks.
Hi there.
For some reason some elements on the website have disappeared in the last two or three days since the last time I checked.
Headings are also not displaying properly now. For example “This is us [bolded] in Action [/bolded]” is showing up on the front end instead of how it was displaying before.
The info in the footer and newsletter sign-up have also disappeared among other things.
I updated to the latest theme version a few days ago.
Please can you point me in some sort of direction to fix this?
Please open a Support Ticket including temporary login details to your website so we can investigate the problem. Thanks!
Will do, thank you!
Hi, I just need to make sure that this theme is suitable for my client to upload all his cars without allowing visitors to upload theirs. Thanks in advance!
Correct. We do have a separate Frond End Submission plugin for websites that want to allow visitors to upload cars, however by default visitors are not able to upload their own cars
Thank you for your response!
Would you consider adding a texting icon to the social settings icon section – or at least the ability to add a custom text me button to each page? We are using this texting service & we have the ability to use a text me button with it (https://www.texty.pro/post/how-to-add-a-link-on-your-website-that-sends-an-sms-text-message)
Thanks for the suggestion, we have added this to our list of Feature Requests and will take it into consideration for a future update
In the meantime – is there any to incorporate this into my website?
Yes, but you would need to customize it. If you would like a quote on having us customize it for you, please send an email to sales@themesuite.com with the details of how you would like it to look and function. Thanks!
