77 comments found.
Hi there,
I am using your theme at one of my sites. However, I am getting an issue where the site does not fully load on mobile. There is a loader that does not disappear. Could you maybe assist me?
Thanks Princess
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am facing a problem with the theme. how can i hide this error
https://www.hizliresim.com/atjxywhHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am facing a problem with the theme. how can i hide this error
https://www.hizliresim.com/atjxywhHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, although the content of the alt text has been written in the images which should populate the alt tag, it remains empty on all images.
How could this problem be solved?
We await your reply. Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Does this theme support ” RTL ” to translate into Arabic Language
Hi,
Sorry, this theme doesn’t support RTL now.
Thanks for your interest in our theme.
The last compatible Wordpress version is: 5.5.3 (I have checked this by downgrading WP).
May I beg for help in this issue? I cannot update WP because of that bug.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Unfortunatelly I can’t do that becasue “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”.
Nevertheless, if you are interested in seeing this error, I can keep this state for a few days at http://autoser.november.pl/ where I just did this installation.
Additionally, I can say that the problem occurs when Preloader is disabled. Just let me know if you are interested in this. Thank you very much.
Hi,
We’ll check and update the theme compatible with WordPress 6.0 as soon as possible.
Thank you!
Good morning, I would like to understand if the theme is still being updated, or if it is an abandoned project. thanks.
Hi,
We are still check the theme with new plugins and WordPress core latest version.
Thank you!
Is the appointment feature compatible with Google Calendar? Is it easy to sync Google Calendar with the template appointment feature?
Hi,
Very sorry, please contact the plugin’s author to get a clearer answer: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
Thank you!
Hello,
I was testing your theme “Autoser – Car Repair and Auto Service WordPress Theme” and I noticed that the cart is not working. Is it disable on demo?
Hi,
Yes, it’s error on demo site.
Thank you!
Hello ! Can create a sticky mobile menu in mobile version ? Its important for me, thanks
Hi,
Sorry, our theme does not support sticky on mobile. but we’ll customize the theme for you after you buy the theme.
Thank you for your interest in our theme!
Hi ! I see in Autoser demo – homepage 2, homepage 3 and 4 have a mobile sticky menu (header), but I dont see it in homepage 1… So after purchase theme can I made mobile sticky menu (header) in homepage 1 ? (this page interesting for me) Below 4 homepage link, thanks
http://wpdemo2.oceanthemes.net/autoser/ http://wpdemo2.oceanthemes.net/autoser/home-2/ http://wpdemo2.oceanthemes.net/autoser/home-3/ http://wpdemo2.oceanthemes.net/autoser/home-4/Hi,
Yes, we’ll support for you to have a mobile sticky menu (header) on homepage 1.
Please submit a ticket on our support system after buying the theme: https://oceanthemes.ticksy.com/
Thank you!
Hi,
We’ve got your theme through our envato elements. However, there is a problem on phone. When we select the “Two Rows” header style, the menu on mobile does not expand when we click the mobile menu icon.
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hello, I have a problem with the mobile menu, The burger button is not visible (white on white) and nothing changes when I click on it. Can you help me with this?
Oh and same problem than Eurovideo comment just above, pages get stuck on spinning wheel after updating
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I bought your “Autoser” theme last week and immediately ran into a problem. The site, no matter what it contains, doesn’t load most of the time. It gets stuck with the loading wheel and while reloading it doesn’t work most of the time. The version of WP installed is 5.7.2.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi i have a problem with your theme after the update to wp 5.6.1
After the update in the backend the WPbakery Editor won´t start. You see only a blank editor field and if you press the “Backend Editor” button nothing happend.
I figured out that this happens if all plugins are updated and i update wp from 5.5.3 to 5.6.1. In 5.5.3 all is fine. So i try trial and error. i have installed an old backup vom february 2020 and updated only wp to 5.6.1 that works….in the end it is a combination of the RevolutionSlider >5 and wp5.6.1, because if i install an old Revslider Version 5.4.8.x all works.
Do you have a hint or solution?
Kind regards VOlker
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can you please proceed the refund for this purchase. i don’t need it anymore
Hi,
Please submit a refund and we’ll accept for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I don’t find this theme useful for my business use case. Can you please refund the money for this purchase. I don’t want to use it now.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
i need to know if i can use login or register for client in website
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
sir how i can show some row in phone version and not showing in laptop version
thanks sir ,can you help me sir i need the same for menu in version phone i need show the menu scrool horizontal and add button right for other menu like here sir https://ibb.co/kJkmNrJ
?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
There is no response here https://oceanthemes.ticksy.com/
Sorry, our developer will check and support for your problems as soon as possible, Thanks
thanks sir how i can use icons horizontal https://ibb.co/NFmY4g5
4 icons in line 1
4 icons in line 2 ..
?
Please check you ticket. Thanks.
You can use WPBakery Page Builder to create a row with 4 columns.
im do that sir but in phone not in horizontale line like this https://ibb.co/NFmY4g5
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi! When I click on WPbakery page builder… it gone blank… when I check error_log it show [16-Nov-2020 09:47:40 UTC] PHP Warning: preg_replace(): Compilation failed: escape sequence is invalid in character class at offset 4 in /home/dentxcom/public_html/suamop.com.au/wp-content/plugins/booked/includes/general-functions.php on line 19 Please help
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Добрый день, подскажите пожалуйста. Мы сделали меню, а теперь с телефона когда заходишь, открываешь меню, открываешь вкладку товары и выпадает список подкатегории, он не убирается на экране, когда его вниз пролистываешь чтоб просмотреть – оно пропадает, сворачивается.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
9626fb80-d179-4925-a717-0b74fdf61f89 – 22 Aug 2020 REGULAR LICENSE
