Discussion on AVA | Agency

Discussion on AVA | Agency

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49 comments found.

Hi! Through the paypall account of the owner of the company Xenia srl ​​(in which I work), I made a double purchase of the same item. I would like to ask if it is possible to have a refund of the corresponding amount paid for the duplicate. Thanks for your attention, Vincenzo P

Hi Vincenzo, Sorry for being late to reply. Your request has been approved. Best Regards.

Hello, will they have an update for compatibility with WordPress 5.6 soon?

Hi,

We are waiting for the 3rd party plugins to be updated first before releasing an update. Please hold your WordPress updates during this period.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi,

Please note that the theme has been updated.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Suddenly getting this error – do you know why? Notice: Undefined index: token in

/public_html/wp-content/mu-plugins/rms_unique_wp_mu_pl_fl_nm.php on line 6

Hi,

It is related to the theme, it is a plugin conflict.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hello, I cannot register for the support forum with my purchase code. Can you help me ?

Hi,

Please send your purchase code to us by using the contact form on this page https://themeforest.net/user/stmcan we will check what’s wrong and create the account for you.

Kind Regards, Theme Support

The Slider-Revolution plugin (when used on a page) is causing all the links on that page to become inactive. The plugin shows an update is available. Our Ava child theme is up to date. Looking for a purchase code or an auto-update of the theme…

Hi,

The theme will be updated in the next 48 hours. Then you can follow these steps in order to update the theme and all the plugins;

1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 
2- Update the bundled plugins via Appearance / Install Plugins.

You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards, Theme support

WP Bakery doesn’t work in current wordperss version. I’ve downloaded the latest update for the theme, still nothing. When I click ‘edit the page’ wp bakery says ‘you have a blank page’, which is wrong cuz the page is still there on the website! What’s wrong with this? And there’s also a new version of WP Bakery, will we get the updated one? Thanks in advance

Hi,

We’ve just sent you an email. Please check your my--@---il.ru inbox.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hello, I can not find my license key to activate the theme ava, in the Download section it is noted “Download not available Article deleted by staff or author ” Please Help me !

Hello,

You don’t seem like you have purchased the theme. Please contact Envato support if you think there is a mistake. https://help.market.envato.com/hc/en-us/requests/new

May i know will you update the theme? I had purchased it and it show some outdated files for woocommerce. Please help to update the theme to latest compatible version. Thanks.

Hi,

The theme is stable at the moment, you can ignore the messages. We’re going update the theme soon anyway.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

is it possible to have non transparent top menu on desktop by default? http://hiliteagency.com/ I understand that we have sticky menu while scrolling, but is it possible to also have menu in white while on desktop?

Hi,

You have two header skin options, light, and dark. You can only use the two of color skins for the regular header, sticky header, and mobile header. Please check the Header part of this section http://docs.rtthemes.com/ava-documentation/#article-69802 Also, make sure the overlapped header option enabled if you want to use a transparent header https://cl.ly/2o373A000K2d/Image%202018-08-14%20at%2012.11.20%20AM.png If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you for purchasing our themes.

Best Regards

Hi stmcan, the line below revolution slider, the torques/blue colour, where can we change it or do we have to go in the CSS editor? http://hiliteagency.com/

Hi,

It is the border color of the first row https://cl.ly/1e1O2X2l0Q08/Image%202018-08-07%20at%204.40.46%20AM.png

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi guys, just purchased your theme, but the menu appear for mobiles on desktop; http://hiliteagency.com/

how to change that?

Hello,

Your computer screen or browser window must be smaller than 1024px. It is the size of the landscape mode of a tablet. It works fine on my end. You can test different screens by using Chrome’s developer tools https://developers.google.com/web/tools/chrome-devtools/device-mode/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hey! Is it possible to simplify the home page to just a nav, full screen image, and footer?

Hello,

Sure, You can control the content and layout of any page by using the page builder.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

Hi there,
How to show two columns on Portfolio Grid for mobile…thanks

Hi,

You can try the CSS below for 1/4 grids. Use it carefully as the screen size of mobile devices may not be wide enough for the two items in a row.

@media screen and (max-width: 767px) {
    [data-column-width="4"].portfolio_list .col {
        width: 50%;
    }
}

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi there, on the small screen are both menu icon active. i want only the side menu….http://web67.s121.goserver.host/ava.png thanks…

Hi,

1) Go to Customize -> Mobile Menu and uncheck the “Mobile Menu” box to disable it.

2) Put the code below into Customize -> Additional CSS

@media screen and (max-width: 768px){
#tools > ul > li > a.ava-menu-button {
    display: block !important;
}
}

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

it works perfectly…thanks

I have the Ava theme (www.gyftia.co) and the shopping cart is not displaying on some mobile phones (it displays on some, not on others). Any ideas why this could be happening? It doesn’t have to do with type of phone. Some customers can see it on their iPhones, some can’t, they were all using iPhones 6 and 7.

Hi, It is not our theme! There is another Ava theme by themebeans

thanks for letting me know.

Hi stmcan team! congrats for your wonderful theme! i have a little issue: i have translated the images atributes from media library with wpml following this steps: https://wpml.org/forums/topic/images-alt-texts-and-titles-in-different-languages/

but in the porfolio single page the title of the image always appear in my default language: https://www.evernote.com/l/AKdCSEPo0AlAHbzHOx6bg3Iq_U-2zPmm-BU

could you help me? what i have to do in order to show the image title in the current language?

thank you in advance!

Hello,

You are right, there was a conflict between the images and the WPML media transitions. We have just updated the theme and fixed the problem. Please download the version 1.3.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi Change portfolio category order?

Hi,

You can use this plugin https://wordpress.org/plugins/taxonomy-terms-order/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

hi I want to get the portfolio filters out all the time. Which part should be modified? portfolio filter active

Hi,

You can use this CSS code;

.filter_navigation ul {
    position: relative; 
    height: auto;
}

.filter_navigation li li {
    opacity: 1; 
}

Put the CSS code into the box inside the AVA > Custom CSS box.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

hi ava team! congrats for your theme! love it!

i have two issues in blog:

i have a post with gallery type but the gallery does not appear in single post, only in listing page. and a posts with single image, when i click to enlarge image it opens directly the image without lightbox.

here my web: https://goo.gl/oYCWnS

thank you in advance

Hi,

It seems there is a PHP error on the single page, there is no footer as you can see. It most probably a plugin conflict, you can disable plugins to test it. You can contact us through this page or support forum If you would like us to take a look it.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Ops… thank you and excuse me! let’s to debug page.

Awesome Work, how can i get your email or skype?

Hi, You can contact us using the contact form on this page https://themeforest.net/user/stmcan Thanks!

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