Hi, I purchased the template! It’s so cool but slow. Pls fix it! Thank you so much!
Hi, thanks for the purchase!
As you can clearly see from our demo, its not slow.
If you are having issues with speed then its your internet service provider, your server, or your content.
I’d be happy to look into this for you, but I would need to see your site and be able to log in.
Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.
done! Thank you a lot! waiting for an answer!
Thanks for the email, we’re looking into it now. Your server is certainly slow, its having long load times.
I’ll replay back via email, thanks!
ok, many thanks! But with other themes I don’t have problems.
Avada is not a default theme, its much more feature rich Dont worry, we’re looking into and and will reply via email with our findings.
We replied via email and need your FTP info so we can reinstall the theme.
Reply back via email, thanks!
i thinking to buy this theme but i just want to make sure i can add a Phone number to right corner on the top ?
At the moment that can only be done with a code customization. But we are adding that feature to a future release because many users have asked for it. We’re going to provide a second header option that contains phone numbers, social icons, etc.
All future updates are 100% free!
Where are fonts in demo site ?
Do you mean the font we use in our demo site? If so, we user Museo Slab 500 for headings and menu, and PT Sans for body copy.
PT Sans is a google font you can easily select via theme options. Museo Slab is not a google font but can easily be added to our custom font field. See the “Museo Slab” section of our documentation, it has all the instructions you need to use that font, including a video tutorial!
I wanted to be able to have a photo gallery that has a group of thumbnails images. When you mouse over an image and click on it, a larger version of the image would appear with all the thumbnails below with the ability to add text to the image. Here is a link from one of your clients that applied a similar gallery:
Is this easily done with this theme or do I have to add css or some other technique?
Its easily done, that is just a gallery of images that use the light box. We have a page like this on our demo as well.
All you need to do is upload your images, then choose to create a gallery out of them, the lightbox function will automatically happen.
Thanks for the great template. I have one problem – I cannot change the background color. I have it in boxed mode – but no matter what I do in the theme options – I cannot change the background color. I have tried both images and color – it always remains the same. http://thecommonfaith.com/
Any help would be appreciated.
Sorry you are having this issue. Are you using the child theme? If so, I suggest updating to the latest version of Avada, which is 2.0.7. There was a child theme issue in a prior version that caused this issue but its been fixed.
Update to the new version, if you still have the issue after that, send me an email and I’ll see whats going on. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.
Is it possible to change the Title Tag for each page of the site? I know you can change the Page Title but the Title Tag remains the same throughout.
I’m keen to get the SEO working as best as possible so I need to change the Title Tags for each page.
Sure we can assist with that on our forum. We’re trying to move all support requests there, its much easier for everyone and keeps it all in one place. Comments here are not searchable and only one person can reply.
See our FREE SUPPORT section of our docs for info on signing up and using our forum. Create your free account, then post this up as a new topic.
how can i update the new version of theme, without trouble?
Its best to do it via FTP. All you need to do is replace the current “Avada” theme folder with the new “Avada” theme folder.
it will be located at “wp-content > themes” on your server.
If you have any troubles with it, send me an email from our profile page (email box on right hand side)
I added Zopim chat trough official plugin and my website went down.
Please check URL: www.chalkexpert[dot]com
I spoke with Zopim suport they advised that its conflict of wordpress theme with their code. I tried to add manually as well but same result.
Can you check and help me with it?
I’m very sorry but we can’t support 3rd party plugins. Whenever an issue like this comes up, the first thing a plugin author will tell you is its the themes fault, and its very possible that is not the case. We are not the developers of that plugin so we can’t be the ones to fix it.
With the number of 3rd party plugins available, its impossible for us (or anyone for that matter) to test them all. There will always be conflicts with some plugins because different people develop each and every plugin or theme. That is not to say its the themes fault or the plugins fault, its just how the technology is.
We have not had issues with any other plugins causing the sites to go down, its been compatible with most major plugins our users have tried.
If I were you I would try to get more information from them to see if it can be resolved. That is a paid plugin that has a montly service fee, we are apt to testing free plugins if issues arise but that one has not come up. I can add it to our list to check, but I cant promise it would be fulyl tested since it only has a 14 day trial period. And most likely its not an issue with our theme, its probably something that would need to be fixed on both ends.
I wish I coudl tell you differently You can always post this on our support forum and see if any other users have used that plugin, maybe they can shed some light on it. I would out “USER HELP REQUIRED” in the title to help identify the need.
Hey great work you did. I have listed your theme on my blog http://www.creativebumps.com/2012/12/best-wordpress-themes-clean-responsive-designs/
Thank you very much!
How to change the Title Tag on the homepage page with this theme please ?
We have moved all support like this to our support forum. Its better for everyone that way for a few reasons.
Themeforest comments are not searchable and other users cannot reply. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info. Plus we check forum threads twice a day. Many questions are asked over and over so performing a search allows you to find answers more quickly. And we have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help, and it allows us to answer more quickly since we only have to respond in one avenue.
To access our forum, you need to create a free account. To create an account, you need to use 2 things.
1. The same themeforest username that you bought avada with
2. Your purchase code located in the license certificate.
Click Here To Create A Free Account
Click Here To See How To Find Your Purchase Code
When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the correct forum section or check out our video tutorials.
Please See Our General Guidelines & Support Policy
Check Our KnowledgeBase
And perform a forum search for your question before you post a new thread, chances are your question has already been brought up.
I really like your theme and it can work well with our desired layout. But, I would like to make some changes to the top – add an extra black top header with some “Login here” link etc. and a “Sign-Up Now” button that also stays on top when scrolling. Maybe the whole top-bar thing can stay on top??
Is that possible?
Yes its possible, I’ve seen other users do this. But it would require adding the code for that, which you would need to do on your own since we only provide support for using the theme as it comes and any bug related issues. But if you know how to do that kind of thing, it will be an easy edit.
Super – then you got a new customer within a few days. I will find a freelancer. Thanks :o)
Awesome thanks! We also have a support staff person who takes on small jobs like this, the info to contact them is on our forum in our general info thread.
When we upgraded to the latest version 2.0.7 today we get this error:
Fatal error: Call to undefined function request_filesystem_credentials() in /home/content/58/9066858/html/_sites/infrontweb/wp-admin/includes/class-wp-upgrader.php on line 1113
The staging site is: http://infrontweb.ifwstaging.com
We can go int PHPmyadmin and switch the theme and then the site and WP admin loads for us.
Can you please help ASAP?
How are you updating it? Its best to do it via FTP, just replace the current Avada folder with the new one.
I’d be happy to assist you with this, you can email me your FTP and WP login info and I can take care of it,
Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with the above information.
I sent you a PM.
Got it, replying now. Thanks!
Thanks for all the help and timely updates. You guys are the Best!!!
Thank you very much You can help us out by giving us a 5 star rating! Visit your downloads tab and click on the 5 stars next to Avada, then refresh the page to make sure it was accepted.
Why aren’t the slider working? Please check: http://www.88oceans.com/
Thanks for this great theme!
Its working fine for me, see screenshot.
We need more details from you, what browser are you using, what slider are you using, and also check your content in the slides. But right now its working for me in safari, firefox and chrome.
Currently using Google Chrome and the slider I selected was FlexiSlider.
Other Homepage options don’t have sliders at my end.
What do you mean other homepage options dont have sliders? You can put any slider on any home page. Just select it in the page options.
And I can see your slides in chrome, its loading fine for me.
I would need to see your admin section. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.
Replied via email, follow up there.
But your settings are working, you just need to assign a slider to a home page. Make the slider first, then select it in page options
Hi there – before I purchase a few questions.
1. Does this theme have an eCommerce functionality such as to be able to use woo commerce or something similar?
2. Do you plan on adding phone numbe (contact info) and social icon to the top? If so please consider adding the icons in colour to the top right. Many authors have them in black and white only which is less easily recognizable.
1. It does not come with it, but other users have used woocommerce with it
2. Yes we do, we are going to add that in a future release, probably v3.0 which will be here in the coming months. All future updates are free once you buy it
Terrific theme! I have a question regarding the template’s breadcrumbs, specifically within the portfolio section of the site. If I create and publish a portfolio item under a parent and child category, I get a correct breadcrumb on the portfolio item page. For example, something like this:
Home / Parent Category / Child Category / Post Title
However, what I’m encountering is if I click on the child category within the breadcrumb and it takes me to that specific category page, the parent category doesn’t show up in the trail. It should since I’m only on the child category of that parent category. Additionally, all I see is ‘Home.’ It doesn’t even give me the Category name within the breadcrumb (it really should – everywhere else on the site does). If I click on the parent category of that same portfolio item within the breadcrumb, I still get a category page with only ‘Home’ listed.
How can I see a breadcrumb like below on category pages:
Home / Parent Category (not linked), or, Home / Parent Category / Child Category (not linked)
Is this feature not included?
Thanks so much for your help!
What version of the theme are you on? Make sure yo are up to date, which is now 2.0.8.
We have not heard of this issue before, thats how it should be working.
The best thing to do is post this up on our forum so we can check it out, we have a private form to get login details, and this may of been brought up by another user already.
Either way the developer will be able to assist you there. See the FREE SUPPORT section of your docs for info on signing up and using the forum.
Thanks ThemeFusion. I put in this comment into the help forums. I’m running 2.0.5. Perhaps 2.0.8 will help. I’ll give it a shot.
Actually: Your demo isn’t even correct: http://theme-fusion.com/avada/portfolio_category/videography/
It should have the category name in the breadcrumb. The page title has it. And if it’s a child category, it should have the parent as well.
Now I see what you mean, yes this was how it was built, and that only happens when you diverge from the main listings by clicking on specific categories.
This is on our list to update and it will get done and be more exact for categories/child pages. No worries.
SAVE ALL CHANGES isn`t working on new install (Chrome and Safari)
it just whirls around and round….. no save happens?
Do you mean on v2.0.8? We cant replicate this issue. Can you email us your information please so we can see this?
Yeah we checked this on about 5 different installs and cant get that to happen in any browser. Please do a fresh install and see what happens.
Or email us your login info, we can take a look.
tried to login into support forum with no success. SO I have another question
How do I put a CLIENT slider into a Page?
Please give me more info about the forum. What is it telling you? What error does it give you? See screenshot, you have an account, made 5 months ago. So go to login page and login with username “quen7770” and then the password you created 5 months ago. If you dont remember, then choose “lost password” on login screen.
It will work for you, everyone else is able to login so I assume its just a matter of a lost password.
For the client slider, just click the shortcode button and populate it with your image URLs. see screenshot below.
But definitely go check out the forum and login, if you cant remember your password then choose to reset it, or let me know what the error message is you are getting.
is it possible to change the language to german? if yes, where can I change the option in admin interface?
Yes its possible, you need to translate the theme into your language. And we actually provide the already translated german language files in the “languages” folder of your package.
See our documentation on how to translate the theme and the steps required. Its in section U.
Then if you have any issues, post up on our support forum. Many users have already brought this up and solutions are given. We had a user who translated it into German on our forum and gave us the files.
See the FREE SUPPORT section of our docs for info on signing up at the forum.
I’m back:(. The revolution slider isn’t working anymore at the homepage (i think my customer chenged something), but i can’t find it.
It looks like everything looks oke..
Can you do a quick check?
We would need more information form you, specifically your login information and a URL. But first, you need to ask your client what they did, if they did something to make it stop working, then its going to be impossible to track down. Your best course of action is to update the theme and get the newer versions.
Also, the older version of Rev slider was not compatible with WP 3.5, so if they upgraded their WP version, then that could of done it. You would need to update the theme to the new version to fix that.
So I would update the theme, then if that does not work, post this up on our forum where we can get your private login details.
Oke, i use 2.05 the slider isn’t wp 3.5 friendly? Ofcourse i asked the customer… You can have login information to watch, no problem
Avada 2.0.5 was the version that we released for WP 3.5, so if you are on that then that cant be the issue.
Its hard to say without seeing it or knowing what they did. Our recommendation is to update the theme and see if that fixes it, it will install the newer version of Rev Slider. Just make srue you backup any custom CSS you entered for the rev slider. And we always backup our slides to be exporting them.
You can send me login info by emailing. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.
Its all fixed now, see your email. Thanks!
Eek, I’m back too! Sorry! All seems to be going really well setting up my site, except I must be doing something wrong. For some reason feature images aren’t showing in the main blog page. Under Appearance>Theme Options>Blog Options I have ticked the box that says ‘show featured images.’ The images show on each single blog post page, but not on the main blog page that lists the posts (blog medium template page). I can’t see anything under the widgets to set up (I’ve set up the blog sidebar)... don’t suppose you know what I may be doing wrong? Or could this be an issue with the fact I’m currently stuck on WP3.2? Thanks in advance!
You need to set your featured images, right now you only have images set in the post content field. The blog uses “featured images” for blog posts, they sit above the text and title and are used for the shortcodes and listing page. The featured image boxes are on the right hand side of your post pages.
See this screenshot below, also be sure to check out our docs and video tutorials, I’ve tried to include stuff like this for everyone. There is a video on setting up the blog, and a video for most other things too.
Also be sure to check out our support forum, we have a knowledgebase and lots of users who bring up questions like this to so a lot of stuff is answered there. See the FREE SUPPORT section of our docs.
Perfect thanks! Yep, your docs and videos are brilliant and have helped me a huge amount. I was half way there – was going to the right place to set featured image but after loading image was pressing the button that said insert into post instead of the option beside it saying set featured image. Sweet, will check out the support forum. Thanks.
Oh I see, yeah that makes sense!
Thanks, very glad to hear you like our docs, we try to make them as detailed as possible.
Let me know if you need anything else, see you on the forum!
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