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I’m working on a client’s WordPress and they are using this theme on their site. They have a portfolio of movies that they want to display, but the problem is that the featured image size is sent at a horizontal dimension, and movie posters are vertical. This causes a problem in any portfolio column view (2, 3, 4, columns), because all the “thumbnails” are horizontal dimensions. Is there any way to adjust the thumbnail dimensions to support a vertical image?

Hmmm, let me ask Muhammad our developer, I’m not sure if thats an easy change or not.

I’ll reply back soon.

ok I just asked and he said it would take a lot of customizations to do that. I’ve added it to our update list for a possible addition in a future release. I like the idea of having both options so this will probably be added


Thanks again for the theme, I have a small issue with the update. I installed 2.0.9 and everything works well accept for the header on the home page. For some reason the shadow-top.png and shadow-bottom.png under the top menu is not showing.

I’ve looked at the css and all seems to be in order, but I am operating on WP 3.5.1. Could this be affecting it?

Hi :)

The only shadows we use are in the slider skins. So depending on which slider you are using, set the skin. For layer slider, make sure ti says “avada” in skin field.

Do you have “avada”for skin and the shadow is not showing?

Thanks, thats what I needed.

Woo Hoo! Thanks!

Hi, I’m interested to purchase.

Can the slider be used in fullscreen mode to autoplay a video playlist?

Will the logo & menu still be the topmost layer ?

Could you please include a demo? If it is acceptable I will buy.

Hi, I would really like to see your demo for slider = 100% screen width x screen height minus header height. If this is possible I will buy for sure… Thanks.

Sorry thats not possible, the header will always show and the footer will always show. The sliders can be 100% width, but the height will only be as tall as your content you insert.

Hi, I’ve activated the Avada parent theme, but once the Child theme is activated, I get the following error: Warning: include(/home/cmp123/public_html/ [function.include]: failed to open stream: No such file or directory in /home/cmp123/public_html/ on line 35

Warning: include() [function.include]: Failed opening ’/home/cmp123/public_html/’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/cmp123/public_html/ on line 35

Warning: include(/home/cmp123/public_html/ [function.include]: failed to open stream: No such file or directory in /home/cmp123/public_html/ on line 51

Warning: include() [function.include]: Failed opening ’/home/cmp123/public_html/’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/cmp123/public_html/ on line 51

Warning: include(/home/cmp123/public_html/ [function.include]: failed to open stream: No such file or directory in /home/cmp123/public_html/ on line 68

Warning: include() [function.include]: Failed opening ’/home/cmp123/public_html/’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/cmp123/public_html/ on line 68

Warning: include(/home/cmp123/public_html/ [function.include]: failed to open stream: No such file or directory in /home/cmp123/public_html/ on line 75

Warning: include() [function.include]: Failed opening ’/home/cmp123/public_html/’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/cmp123/public_html/ on line 75

I’ve updated WP to latest 3.5.1 and dont have any plugins installed. Cant work out what else it would be. Suggestions?

Hi :)

I replied to your email, please follow up there. Its easier for us to handle support in one avenue.


It appears that you are on an older version of Avada, make sure you are using v2.0.9


Ok great that worked now can you tell me how to change my tabs background color

It would be something like this, insert your own color.

.shortcode-tabs .tab_content { background-color:#FFFFFF;}

Also, all of these CSS changes I give you are found using Firebug, its an AMAZING browser plugin that allows you to inspect the CSS and make changes to see how its affected. Its a great tool to learn, download it for free at the link below, and watch the video I found for it. You can google firebug videos as well to find others



And if you have further questions please check out our support forum. We have moved all support questions such as this to our support forum where we can better serve our users. We have done this for a few reasons.

Themeforest comments are not searchable and other users cannot reply. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info. Plus we check forum threads twice a day. Many questions are asked over and over so performing a search allows you to find answers more quickly. And we have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help, and it allows us to answer more quickly since we only have to respond in one avenue.

To access our forum, you need to create a free account. To create an account, you need to use 2 things.

1. The same themeforest username that you bought avada with

2. Your purchase code located in the license certificate.

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the correct forum section or check out our video tutorials.

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

And perform a forum search for your question before you post a new thread, chances are your question has already been brought up.


I have set up my contact details in the contact options of the theme options, but the google map icon that displays my location on the contact page changes the format of the address. I have entered “2340 SR259”, but the map icon and text bubble post is as “2340 Sr 259”. Is this a function of the contact options or of google maps…and is there a way to hard code this correctly if it can’t be done through the interface?

Great theme, by the way.

Hi :)

Yes that is Google maps doing that for sure, our theme simply uses/contact google maps.

There may be a way to hard code it in, but you would need to ask this on our forum where our developer checks. See the FREE SUPPORT section of our docs for info on signing up and using the forum.

Thanks for the comments!

Hi, I have downloaded your theme into a zip file and am trying to upload it to my wordpress but I am having difficulty getting it to upload. Is this common or have I already done something wrong?

Hi :)

Please check our documentation on how to install. Open up the “documentation” folder then open the “index.html” file. There is a table of contents at the top, navigate to the “How To Install” section.

There are directions and screenshots and video tutorials for how to install the theme.

Make sure you are only uploading the “” file via wordpress, if you are uploading the entire “” then it will not work.

Check out our docs for the video and steps. Our video tutorials re also on our forum and youtube.


hi there just finishing up to configure my avada themed website. I had a quick question I was hoping you might be able to help with.

When I hover over the dropdown menu (and it expands) there is a really large space between it and the top menu, is there a way to shrink that space. the gap is very large feels a bit odd. see below image about what I mean.

Hi :)

Yes there is a “main nav height” option on the header tab in theme options. It will control the location of the dropdown menu. 83px is the default. Just be sure to not use “px” after it, just insert the number, like 83.


Thanks for the info. Now I guess then my next question on that is this..Is there a way to still keep the menu centered with the logo (height wise)

Yes sure, just adjust the main nav height until its centered. Or you can adjust the location of the logo if needed with custom CSS, and also the header top and bottom margin via theme options. It just depends on how much space you need to remove or add.

If you need further assistance with this, post it up on our forum as a new topic and include your URL so we can inspect it and give you the numbers you need. Every site is different since logos are different sizes, and sliders are different, etc.

Did you insert your slider via shortcodes in the post content field or did you do it from the page options box? ITs best to do it from the page options box.

Hello, how do I remove the form on the bottom of the full width template?

I assume you have “allow comments on all pages” selected. Go to the theme options on the general tab and turn off that option.

If that is not it please post this up on our forum and provide your site URL so we can understand the issue better.

See the FREE SUPPORT section of our docs for info on signing up at the forum.


Oh boy, sorry about that. I totally skipped over that option. I thought unchecking “Allow people to post comments on new articles” in the wordpress settings would have taken care of it.

Thanks for your quick response and great theme!

No worries, its easy to miss :)

thanks and please dont forget to rate our theme for us, do so on your downloads tab!



prepurchase questions – i am considering using this theme for several corporate sites, but need to clarify the following:

> do you have a post rotator/horizontal scrolling feature for news and updates on the front page? > integration with yoast and gravityforms? > multi-site function? > support for integration with enterprise CMS like alfresco/magnolia


Hi :)

Yes, We have the recent news shortcode you see on our demo, it can show as little as one post, or as many as you want, like 20. And it will always shows the latest posts first, then descend from there.

We do not test it with other plugins but we know that Yoast and Gravity forms have been used by our users without issue. And yes we have tested it with multi-site, our test sites are all multi-siote and they run Avada. We have not tested it with Alfresco/magnolia so I cant say anything about that. All our users use it with Wordpress.


How I can remove the link-ico of recent work? Thanks

Hi :)

We have this solution on our forum in our knwoledgebase. Its the best place to check for stuff like this. Create a free account to use the forum then check out the link below.

To access our forum, you need to create a free account. To create an account, you need to use 2 things.

1. The same themeforest username that you bought avada with

2. Your purchase code located in the license certificate.

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code


Pre-sale question – do any of the sliders you offer, integreate automatically with Instagram so that when user takes a photo on Iphone, it automatically gets into the website slider?


Hi There :)

No we dont have tht feature at this time, but we are making a Instagram widget in a future release.


Why are you building Instagram widget for your theme when there are Instagram widgets available on the market? What will be added value of your instagram widget for your theme (vs instagram widget from 3rd party providers)?

Sorry, wrong comment before. Below is the correct one.

We build our own because we sell the theme here on Themeforest, and we want full control over the widget and its functionality. It becomes problematic when you use other plugins or widgets created by other people, if bug issues arise or updates are needed it becomes very difficult to stay on top of it because we are then relying on more people.

Plus there are licensing issues with 3rd party providers, our theme is a paid theme so we have to be careful about what we include for others. Its always best for authors to build their own. As for added value, I could not say at this time because we have not built it yet. But the main functionality of it would simply be to connect to users Instagram account to display their photos, like our Flickr widget.


Hello, I am interested in purchasing this theme for my triathlon website. Do you know of any compatibility issues with EventEspresso or S2members?

Hm… I will be needing a theme pretty soon. I would be willing test EventEspresso and S2members for you, if you’d like. But obviously I won’t be able to use the theme if severe issues come up. Can we come to some sort of agreement?

I’m not sure that is allowed, Themeforest controls the transactions. You can email me from our profile page and I can ask and discuss this with our developer as well.

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email along with a brief description of the issue so we can look into it for you.


Great! Will do.

Great theme! After using my last one (not from themeforest), and constantly running into walls with extremely bad coding and no support, etc., I spent a lot of time searching for just the right one with all the features I wanted-and there it was-Avada! I wish this had been my first choice, I could have saved a lot of time, money, and Tylenol.

Anyway. So, I installed the theme and everything is going great. However, the widgets in the footer are showing up vertically, that is one under the other, in one column. How do I fix this?


Wonderful :)

Thank you so much, we love to hear that because we really do try our best to help our users!


I was working on a slider I want to use, until I couldn’t figure out something. So I clicked on the “Documentation” and realized that I can work on the slider and get the help I need right there! It is such a change from my old theme! Appreciate it. Thanks.

Woo Hoo!

Awesome, we try to make the docs as detailed as possible and include the video tutorials :)


I absolutely LOVE the Avada theme!


I was experiencing a huge memory problem on my apache server. I ‘lost’ about 22mb every time a page was accessed, and had to restart the server several times a day to keep it running. I narrowed the problem down to line 69 in /wp-content/themes/avada/framework/plugins/multiple-featured-images/multiple-featured-images.php

Here a variable was referenced as $this->args. But since there is no corresponding variable in the object, I changed that line, assuming that here the $args variable that is passed to the enveloping function was intended.

I changed: 69: $this->nonce = ‘mfi-’.$this->args[‘id’].$this->args[‘post_type’];

into: 69: $this->nonce = ‘mfi-’.$args[‘id’].$args[‘post_type’];

I haven’t tested the multiple featured images feature with this change, but my server problem was solved.

Cheers, Vince

EDIT: Oops… that line DOES throw an error, but it appears it is not waht is eating my server memory.. I’ll keep searchin. Or maybe you can help me to figure out what is wrong. What I did so far is: - I disabled all plugins, that did not make any change - I tried another theme (twenty-ten), that helped: with that theme there is NO memory problem (but I don’t like that theme :[ )

Hi Vince!

Thanks for this info, we will certainly look into it. But what version of Avada are you using? We fixed some issues in older versions, the new one is v2.0.9.

This is the first time we’ve heard of an issue like this. But I will certainly send this to our developer to look into and make the necessary change.

Thanks again, and we’re glad you love Avada! Please dont forget to rate it for us!


I’m using v2.0.9 BTW: did you see my edit above?

Hi :)

No I missed the edit, you must of done it after I replied or at the same time.

I suggest posting this on our forum, its easier to assist and go back and forth there. We’re not experiencing these issues and have not had any other users with it so put as much details as possible in your thread, including your site URL and also explain the process of how you are arriving at the memory loss. Our developer will help you look into it.

See the FREE SUPPORT section of our docs for info on signing up at the forum.


I was so excited to download this theme for my website and it’s not downloading at all into my wordpress site. It takes a few minutes to load, then “critical error” shows up and it won’t work. Any suggestions? I did download it into my FTP Filezilla and it worked, but direction in the website and no go. Thank You!

Hi There :)

Thanks for the purchase! Are you making sure you only upload the “” file to your wordpress?

And did you upload the theme folder via FTP?

I will gladly install it for you if you email me your login info. Please email me your FTP and WP info.

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your FTP and WP login info along with a brief description of the issue so we can install it for you


Hi, I have just installed the Avada Theme but the plugins haven’t been installed. What shall I do? I have just installed the (according the tutorial). Am I supposed to install the child theme too? thanks in advance

Hi :)

The plugins are now integrated and are automatically installed with the theme. The video tutorial you may have watched was for an older version of the theme and it shows that you have to activate the plugins. That is no longer necessary.

If the theme is installed, so are the plugins. Look in your left sidebar for “Flexslider” “Revolution Slider” “Layer Slider”. They will be there and are ready for use.


Hmm, So i a m creating pages, and I dont want comments on some of them, but how do i get rid of “Comments are off” ? Will that show up on all the pages?


I see your other comment, you found how to turn them off :)


Is there a way to change the order of the categories on the portfolio page?

Those are organized alphabetically so there is no way to reorganize them at the moment.

But we are looking into adding some type of way to manually reorganize them in a future release.


I’m trying to get this to display the “kitchen” category by default, I managed to remove the “all” option, now I just need to get it to show the “kitchen” category. Any help greatly appreciated!

See my other response, right now the portfolio categories are organized alphabetically.

You can select specific categories to show up on your portfolio page, but even those will still be ordered alphabetically. We are looking into adding an option that will allow you to manually move them but it would be added in a future release.


I saw a bit of code that could be used to make it order by slug, rather then title, but I couldn’t figure out how to use it…

If it could be sorted by slug, then we could simply put a number in the slug to order

Hmmmm, I dont recall that bit of code you are referring to. That would be a fairly big customization and we have not offered that yet. We have it on our list to possibly add in a future release though.

You should try tyo post this on our support forum, that is where we are trying to move all support anyways, and our developer checks there, its the best place to get support. Comments here are more for pre-sales questions, etc.

See the FREE SUPPORT section of our docs for info on signing up at our forum.