ThemeFusion

ThemeFusion supports this item

Supported

28498 comments found.

kidd56

kidd56 Purchased

I am trying to update the 4 container sections in the Lifestyle demo home page and I cannot seem to find how to change the names. Can you tell me where in the documentation it shows how to change this?

Hello @kidd56

What you are looking to change is actually placed inside the “Code Block” element in the fusion builder, if you simply edit your page you will find the code block there after separator in 1/4th column and upon editing the code block you will see this area where you can change the title => http://prntscr.com/gbx976

However if you are not able to figure this out still we suggest you to open a support ticket with us using the link below and our team will gladly assist you with the issues.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

i want to use your theme for my websitehttp://online-phd-uk.co.uk/, do you have any free trail period to use this theme?

Hello @Charlottesmith30

I am afraid that is not something ThemeForest offers right now and we are bound to their rules so its not a possibility to test or check any theme that you see here, we can however assure you that you will love Avada and its features :)

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi , Thanks for your great support , i need to add “coming soon counter ” , please let me know how , Thanks in advance

Hello @Pharmacygn

You need to use our countdown element in this case about which you can read here => http://bit.ly/2wmmuDq

You can set this on a blank page template and than set that template as your home page from settings > reading to create your maintenance mode page with countdown timer, if you need further assistance with this please simply open a support ticket and our team will gladly assist you.

Thanks

-Ammar

Hello, pre-purchase question. Can I adjust the width of the design to be more narrow?

Hello @CaliPeter

Yes, its definitely possible and doable and you can set it from Avada > Theme Options > Layout > Site Width

Screenshot => http://prntscr.com/gc1ckm

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi,

We are having problems with the font-weight in Chrome. It doesn’t work properly.

Please check https://goo.gl/HXA9Yy in Chrome, Safari, and Firefox. Then you will see the issue in Chrome.

Sincerely, Mika

Hi Ammar,

Thanks for getting back to me!

I sometimes find your support forum rather burdensome with all the thing, I need to fill out for a simple questions. But I will write it there.

Maybe you can consider making the support process more simple in the future :-)

Sincerely, Mika

Hello Mika!

Actually our support form does make it easier, for both parties. Technical support is not an easy thing to answer, there are many factors that go into us providing us the proper answer. Version # of the theme, hosting company, the page that shows the issue, etc … all of those are things that allow us to give you a faster, accurate answer.

The form is made to provide a better level of support :)

Thanks

Also, you don’t have to fill out every field, only the required fields. Just note that depending on the issue, we may have to have more information and ask questions back, which in the end takes more time. We’ve been doing this for 5 years and have perfected it for our customers.

andyd69

andyd69 Purchased

Hi guys – is there an issue with the latest release, it has broken the page builder on two sites updated at the same time. Also, I assume PHP7.0 will work for Avada and associated plugins? Cheers, Andy

Hello @andy69

We can assure you that our theme is 100% compatible with the latest version of PHP, i am personally using PHP version 7.x as you can see here => http://prntscr.com/gc1eiy

If you are having any issues with your site please get in touch with our support by opening a ticket below please.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, does your theme have an easy way to add loops to a page? So specifically, I have a custom post type, and want to call the last 10 items, along with each posts’ featured image. Thanks Tom

Hello @halasyt

This will require you to customize your theme files using a custom function actually, we have complete documentation on the hooks and filters that you can use in our documentation post however out of the box its not a possibility for the custom post types.

Thanks

-Ammar

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Muyahid

Muyahid Purchased

Hi, how are you. I have already bought this fabulous subject twice and I want to buy it a third time.

And this time is to create a website for a hotel and one of the functions we want is the reservation system. What would be the best pluguin you would recommend? the best!

Hello @Muyahid

We are glad to hear that you liked our theme, however regarding your query it will require you to use a 3rd party plugin in this case such as Gravity forms or any other advanced form plugin, there are many reservation plugins that are available and you can check them on your previous Avada installations and once you like any plugin you can carry on with that one :)

Thanks

-Ammar

Anaxo

Anaxo Purchased

I have a couple licenses from your theme and love it. I use the shop modern template and want to have an image instead of the opening sliders. Wasn’t there an option before – how can I achieve it? I use a slider with only one slide, but the long loading (circle spinning – we had this before, no fix yet) of the fusion slider was rejected by my client. THX!!!

Hello @Anaxo

You can simply assign the image as background image to one of your container and then set the top padding to 0px and that should act as you want, you can also see this being used on our Health demo here => http://bit.ly/2hHLGxh

If you have any queries while creating this layout please simply open a support ticket and our team will gladly assist you with them in details.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

-Ammar

Hello. I am trying to test things out but there seems to be an update issue or nothing working. I have having an issue where nothing is clicking in theme options and the other issue is with an update. I have also submitted my request with themefusion. Please help me as the website I want needs to go live. Thanks

Hello @SIkander1

We will need to check this on your installation actually since there is no issue with our recent update or theme options right now, if you have already opened a ticket our team will get back to you as soon as possible and will be assisting you there.

Thanks for your patience.

-Ammar

in image carousel, How can I reduce from 5 images on the computer interface to 1 image on the phone interface. I did not find that option.

Hello @taxitaigiare

This depends on the screen size actually mostly it just goes to 2 columns however if you want to force it to 1 column you will have to use custom CSS with media queries.

If you need further assistance please open a support ticket and our team will gladly assist you with all your queries accordingly.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

-Ammar

Ok, thank for your support

You’re most welcome :)

Thanks

-Ammar

jcvikl

jcvikl Purchased

Hello there, I buyed 2 Avada theme which are under support regime. One of tcopy for new refreshed portal. But when I updated regarding security with new Avada portal was in bad shape. A lot of function doesnt work anymore. It looks after upgrade as disaster. What can I do? And custom fields doesnt work any more,.

Hello @jcvikl

We are glad to hear that you liked our theme and purchased 2 licenses, however regarding your query it simply sounds like the update / installation process did not go smooth for you so in this case we simply suggest you to install the theme again using FTP method, you can find the complete details on how to install your theme using FTP method here in our documentation => http://bit.ly/1R1ik6V

However if you still have the issues please do open a support ticket and our team will get back to you as soon as possible for assistance.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada

-Ammar

Hello I just wanna ask something if you have Visual Hook Guide like this guide https://genesistutorials.com/visual-hook-guide? Thank you!

Hello @philwebzmaster

We do have the guide for hooks and filters available to use in our theme and Fusion Builder both however i am not sure about the Visual Hook Guide as it looks like a 3rd party plugin to me, you can find the hooks and filters below in our documentation post

Avada Hooks & filters => http://bit.ly/1l2r8gW
Fusion Builder Hooks & filters => http://bit.ly/2wANeR9

If you need something else please do open a support ticket and our team will gladly assist you with your queries.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, I want a website like: Landing page with product showcase, mean I can upload products to different catalogue(almost 100+products, so it will needs auto pagination), but I don’t want to sell it online, no need Woocommerce, just want to see the product description & feature when click on it, Can your theme make it?

Hello @jerold87

Yes, you can simply use the portfolio for this and that should do the job for you, a portfolio listing can be seen here => http://bit.ly/2pzcvqy

And you can simply click on it and then see all the description for it there as can be seen on the single portfolio page here => http://bit.ly/2g7n7dE

We will be happy for you to be a part for this community :)

Thanks

-Ammar

Hi, why are all you JS files minified?

I am looking at Avada trying to decide if I should use it for future projects for my clients, however I need to be able to modify some js/jquery code.

But your kit, even though it includes .psd files and all sorts of files, does not include the unminified versions! A developer does need them.

Hoping to get an answer soon as I need to make a purchase decision soon.

Thanks

Hello!

Yes we do :) You can do anything you wish with Avada.

We have advanced modes for performance reasons, for example a CSS compiler that compiles all css into one file, and also a JS complier.

There is also a “dev mode” you can turn on or off, which will allow you to modify any js file you need. Go to theme options > advanced > css/js compiler and change the setting there :)

Thanks!

beer

beer Purchased

In the banner section, must the logo be a *.jpg image only—or can I use a *.mp4 or other video file

Hello @beer

Right now this is not a possibility however you should be able to use the .jpg image there without any issues, we are continuously listening to our customers however and will appreciate if you can please send us your feature request regarding this to support@theme-fusion.com

Thanks

-Ammar

Hello,

can i add custom Sharing Box Links?

We need to add “Xing” for the “Share the Post”.

Is it possible?

Regards

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hey there,

how i can change the footer style. i want to show the footer text “left” and not “center”

see attachment: http://www.directupload.net/file/d/4824/pa2p69wu_jpg.htm

Regards

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

aarti28

aarti28 Purchased

Error – Installing Plugin: Fusion Builder

Is this an odd one, when trying to instal fusiob builder, it wont work; i just get this:

Installing Plugin: Fusion Builder

Downloading install package from http://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Builder&nonce=aa2f2d8969&t=1503605022&ver=5.2.2…

Unpacking the package…

Could not copy file. fusion-builder/inc/lib/inc/redux/framework/FusionReduxCore/assets/css/vendor/jquery-ui-bootstrap/images/ui-bg_highlight-soft_75_cccccc_1×100.png

Plugin not activated. A higher version of Fusion Builder is needed for this theme. Please update the plugin.

TGMPA v2.6.1

Return to Required Plugins Installer

Any ideas please? Thank you

Hello @aarti28

Looks like some issue with the file being copies to your local server folder, in this case we do have an alternate method to install our plugins and we do have a very detailed article that you can read about this here => http://bit.ly/2eahzvS

Please read the section “Fallback method for Plugins”

If you need any further assistance please do open a support ticket and our team will assist you with the queries.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

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