ThemeFusion

ThemeFusion supports this item

Supported

27849 comments found.

Where can I translate the text “CLOSE” on Modal? Thank you!

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hi,

There is any Instagram plugin ?

Hello @lilanamoreno

There are actually lots of plugins out there for Instagram that you can use, it depends on your requirement totally so i am not sure what kind of functionality you are looking to get here, if you only want to show your instagram feed you can simply use our bundled Revolution Slider plugin and it should do the job for you.

http://bit.ly/2pa18Xd

However if you need any further assistance please open a new support ticket with us and our team will assist you gladly.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello!

I have moved to a new domain name. Everything went smooth until i want to login and i get this error:

Parse error: in /home/vodhzqqo/websitename.com/wp-content/themes/Avada/includes/avadaredux/custom-fields/typography/googlefonts-array.php on line 3

I have been looking around but i can’t find an answer to this.

What can i possibly do about this?

Thanks!

Hello @Vitalica

I will suggest you to do a fresh installation of Avada to your other new domain using the FTP method please as mentioned here => http://bit.ly/1R1ik6V

However if the issue persist please do open a new ticket and our team will gladly assist you with this issue in details.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi. Avada theme is so slow to load. I tried the best to install caching plugins and resizing imaging but can you help me with something to get it to load faster?

Hello Sikander1

I’m sorry, but clearly we have to clarify things for you because Avada performs extremely well in speed tests. Let us go over this in detail.

In fact, any hosting company will tell you that http://www.webpagetest.org is the best to test a site’s speed. Google constantly changes their algorithm and only tells a fraction of the story. Also, Google will show you different results based on traffic, server load, location and more. This is a proven fact and why all hosters tell you the same thing about it.

Try Pingdom, Try WebPageSpeed tests, Try GtMetrix, Try Google Page Speed.

Google Page Speeds

GTMetrix

Pingdom

Web Page Test

As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.

Our team will gladly help you out and check out your site and give a report of what might be wrong. Simply sign up and post a support ticket.

Click Here To Create An Account & Get Avada Support

Our support team will check it out and let you know.

Click Here To Create An Account & Get Avada Support

Thank you, we look forward to helping you!

-Ammar

Hi there

I decided to add some info here, so that you can know and see why your installation is slow, seeing that you choose to not create support tickets for assistance and guidance. Please read below:

- Automatically assuming that the slow speed of your site is because the theme is at fault, is speculation and unguided.

- There are a very many factors that influence performance, ranging from the number of plugins, to the server not having Gzip enabled, image optimization, incorrectly configured cache plugins, no cache plugins, missing images in child themes that you add as a customization and the list goes on

- I agree, your installation performance results are bad, but it has nothing to do with Avada -> https://d.pr/i/DtRO3E

- – Install a solid cache plugin and configure it correctly

- – Address the bad requests in your child theme -> https://d.pr/i/30bIVb – these were added by you as you developed the site

Let us look at the heaviest and largest Avada demo, the Classic (the homepage is very large):

- – Performance score -> http://bit.ly/2vVlKUZhttps://d.pr/i/K3NiD2

- – PageSpeed Score A (99%) – YSlow Score A (91%)

As you can see, scores are extremely high and you can check any of the Avada demos. There are a lot more factors that go into general performance, more than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.

Our team is happy to help out and walk you through any questions you have simply submit a new ticket. Our support team will help you with anything you are having a hard time with.

Click Here To Get Avada Support.

Thank you, we look forward to helping you!

Thank you, MB

Hi for some reason when website loads it takes time for slider to load and also how can i disable addon javascripts to reduce request rate as i dont want to have js which is not needed here is my website http://www.bescraft.com thank you.

Hello @aptrenovation

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

I am having trouble with the dropdown menu in the text editor. I cannot select anything so am not able to pick Heading 1 etc. I notice on another comment that this is due to WordPress version conflicts and a patch was made available but I cannot see the patch in my dashboard and it is not available on the manual download page. This was the reply you provided to the other comment:

[PATCH] #415746 Fixes Fusion Builder text editor color picker and heading dropdown being hidden after WP 4.8.1 update

Here is the manual patch download page – https://theme-fusion.com/support/avada-status/ I cannot see patch 415476 on here. Any ideas how I can get this problem sorted?

Hello @jjsolutions

If you are on our latest version that is 5.2.2 actually there is no more need for you to apply that patch, the patch is for an older version but we had released our latest version with the patch already applied so please make sure that you are on version 5.2.2 and also on the latest version of Fusion Builder and Fusion core.

However if the issue persists even after updating to the latest version please open a new support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Hello!

A couple of questions before buying:

1) I will try to build landing pages that will act as standalone “company profiles” (as part of a business directory). Is it possible to disable the menu bar so it acts mostly like a landing page?

2) For the above mentioned showcase can I add them into a portfolio or something else?

2) Is it possible to change the paths of the actual listings? for example www.domain.tld/company-name/

3) Is it possible to add custom html code into the listings? I will need to add a couple of dynamic tables.

Thanks!

Hey @mmystery

1. Definitely a possibility, we have Fusion Options where you can disable the header for any specific page or globally for all pages.

2. I am not sure about this query, you can add definitely add portfolio to the website as can be seen in our demos, can you please clarify further here.

3. Definitely possible to do so.

4. By listing i believe you mean the archive pages? its not possible to add your own code there in the archive pages since they are auto generated pages and will require you to customize theme files in this case.

We will be happy for you to be a part of this Amazing Community :)

Cheers

-Ammar

HI,

I am in one of post page. Below editor there is an option for Open Post Links In New Window [Default setting is a No]. Is there any option to change the default setting as a YES ?

Lester

Hello @lester0412

Yes, you can simply change all the default settings from Avada > Theme Options > Portfolio > Portfolio single post => http://prntscr.com/gbqccn

However for the post (blog post) this is only possible on each post using Fusion Options.

If you need any further assistance please open a support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, A pre-purchase question. If I buy a licence I am allowed to use it only on a single website? I have to decide between Divi and Avada. Divi offers unlimited usage. Do I need to buy a separate licence for each website?

Hello @reshampanth

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular

Thanks

-Ammar

kidd56

kidd56 Purchased

I am trying to update the 4 container sections in the Lifestyle demo home page and I cannot seem to find how to change the names. Can you tell me where in the documentation it shows how to change this?

Hello @kidd56

What you are looking to change is actually placed inside the “Code Block” element in the fusion builder, if you simply edit your page you will find the code block there after separator in 1/4th column and upon editing the code block you will see this area where you can change the title => http://prntscr.com/gbx976

However if you are not able to figure this out still we suggest you to open a support ticket with us using the link below and our team will gladly assist you with the issues.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

i want to use your theme for my websitehttp://online-phd-uk.co.uk/, do you have any free trail period to use this theme?

Hello @Charlottesmith30

I am afraid that is not something ThemeForest offers right now and we are bound to their rules so its not a possibility to test or check any theme that you see here, we can however assure you that you will love Avada and its features :)

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi , Thanks for your great support , i need to add “coming soon counter ” , please let me know how , Thanks in advance

Hello @Pharmacygn

You need to use our countdown element in this case about which you can read here => http://bit.ly/2wmmuDq

You can set this on a blank page template and than set that template as your home page from settings > reading to create your maintenance mode page with countdown timer, if you need further assistance with this please simply open a support ticket and our team will gladly assist you.

Thanks

-Ammar

Hello, pre-purchase question. Can I adjust the width of the design to be more narrow?

Hello @CaliPeter

Yes, its definitely possible and doable and you can set it from Avada > Theme Options > Layout > Site Width

Screenshot => http://prntscr.com/gc1ckm

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi,

We are having problems with the font-weight in Chrome. It doesn’t work properly.

Please check https://goo.gl/HXA9Yy in Chrome, Safari, and Firefox. Then you will see the issue in Chrome.

Sincerely, Mika

Hi Ammar,

Thanks for getting back to me!

I sometimes find your support forum rather burdensome with all the thing, I need to fill out for a simple questions. But I will write it there.

Maybe you can consider making the support process more simple in the future :-)

Sincerely, Mika

Hello Mika!

Actually our support form does make it easier, for both parties. Technical support is not an easy thing to answer, there are many factors that go into us providing us the proper answer. Version # of the theme, hosting company, the page that shows the issue, etc … all of those are things that allow us to give you a faster, accurate answer.

The form is made to provide a better level of support :)

Thanks

Also, you don’t have to fill out every field, only the required fields. Just note that depending on the issue, we may have to have more information and ask questions back, which in the end takes more time. We’ve been doing this for 5 years and have perfected it for our customers.

andyd69

andyd69 Purchased

Hi guys – is there an issue with the latest release, it has broken the page builder on two sites updated at the same time. Also, I assume PHP7.0 will work for Avada and associated plugins? Cheers, Andy

Hello @andy69

We can assure you that our theme is 100% compatible with the latest version of PHP, i am personally using PHP version 7.x as you can see here => http://prntscr.com/gc1eiy

If you are having any issues with your site please get in touch with our support by opening a ticket below please.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, does your theme have an easy way to add loops to a page? So specifically, I have a custom post type, and want to call the last 10 items, along with each posts’ featured image. Thanks Tom

Hello @halasyt

This will require you to customize your theme files using a custom function actually, we have complete documentation on the hooks and filters that you can use in our documentation post however out of the box its not a possibility for the custom post types.

Thanks

-Ammar

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Muyahid

Muyahid Purchased

Hi, how are you. I have already bought this fabulous subject twice and I want to buy it a third time.

And this time is to create a website for a hotel and one of the functions we want is the reservation system. What would be the best pluguin you would recommend? the best!

Hello @Muyahid

We are glad to hear that you liked our theme, however regarding your query it will require you to use a 3rd party plugin in this case such as Gravity forms or any other advanced form plugin, there are many reservation plugins that are available and you can check them on your previous Avada installations and once you like any plugin you can carry on with that one :)

Thanks

-Ammar

Anaxo

Anaxo Purchased

I have a couple licenses from your theme and love it. I use the shop modern template and want to have an image instead of the opening sliders. Wasn’t there an option before – how can I achieve it? I use a slider with only one slide, but the long loading (circle spinning – we had this before, no fix yet) of the fusion slider was rejected by my client. THX!!!

Hello @Anaxo

You can simply assign the image as background image to one of your container and then set the top padding to 0px and that should act as you want, you can also see this being used on our Health demo here => http://bit.ly/2hHLGxh

If you have any queries while creating this layout please simply open a support ticket and our team will gladly assist you with them in details.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

-Ammar

Hello. I am trying to test things out but there seems to be an update issue or nothing working. I have having an issue where nothing is clicking in theme options and the other issue is with an update. I have also submitted my request with themefusion. Please help me as the website I want needs to go live. Thanks

Hello @SIkander1

We will need to check this on your installation actually since there is no issue with our recent update or theme options right now, if you have already opened a ticket our team will get back to you as soon as possible and will be assisting you there.

Thanks for your patience.

-Ammar

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