ThemeFusion

ThemeFusion supports this item

Supported

27478 comments found.

Hi,

Couple of pre-sale question,

1) Is it possible to create custom filters. E.g., for clothing, have filters based on fabric and not just price?

2) How do you store the user data- in what format and do you apply any compression, encryption, encoding?

3) Do I get the source code when I buy the theme- and is it open source and can I modify it?

4) What kind of general issues can arise if one tries to migrate away from the avada theme to another theme?

5) Is your theme mobile and tablet (small display) friendly?

Thanks!

Syed

Hello @Syed

I believe you mean something like mentioned here in this documentation post of the WooCommerce => http://bit.ly/2woNYZK

This is doable with WooCommerce for sure :)

Thanks

-Ammar

Hi Ammar,

A newbie question- what do we mean by doable with WooCommerce? Does it need some coding or is it customizable by WooCommerce settings/GUI?

Also, once you are done with it, would your theme automatically pick it up and display it?

Thanks,

Syed

Hello Syed.

What i meant is that we do not have our own ecommerce system and we use WooCommerce plugin for all the shopping / ecommerce requirement this feature you are looking for is not a default part of Avada or WooCommerce but they have a lot of extensions for their plugin which you can use to enhance the capabilities like the one i mentioned above, however if its not something that you are looking than i will suggest looking into more extensions of WooCommerce on google and once you find it you can then further research on that, we have no tested our theme on all the extensions of Woo so we can not be 100% sure about all of them but we use standard WP practices so you should be good to go :)

Thanks and have a nice day!

-Ammar

Hi, I absolutely love your theme. Some pre-purchase questions though. Does the theme enables banner space on the side? And are there any live preview pages to suggest where we can place the banners for advertisements?

Hello @Matuesz_Bog

We have a banner area inside Header (top header) as well as you can put the banners inside your widgets that you can place inside your sidebars or top sliding bar as well as inside your page content with our page widget areas.

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi there, I am currently using the Cafe Demo site but similar to others I have a pixelated image problem. The problem is with the one image that sits on the right hand side of the first section of content – it presents my image poorly for some reason? I have tested with high res imagery and the problem still persists.

Hello @timcryer

The only reason you are having an issue with the images is because you are not selecting the larger image size at all actually, uploading a larger image and selecting a larger image are 2 different things so please read this article and it will solve your issues => http://bit.ly/2oOEB1V

However if the issue persist which will not i am sure, you are always welcome to open the ticket with us and our team will gladly assist you :)

Click Here To Create An Account & Get Avada Support

Looking forward to help you.

Thanks

-Ammar

Many thanks, Ammar, that’s sorted – how strange that I have never seen this setting before.

Great theme btw!

Cheers, Tim

Hey Tim.

You are most welcome, we are glad to hear that it could help and also that you liked our theme :)

Thanks for being an Awesome customer!

-Ammar

I’m using the Recent Posts element on my home page. GTMetrix is flagging my site with the “Serve scaled images”. It appears that it is resizing images with CSS instead of actually using a smaller image. I noticed it is no longer possible to define the “recent-posts” thumbnail size in the functions.php file. Can you tell me where I can define this size. And uploading a smaller size for every featured post is not an option. That would be ridiculous to have to do this for every post on my site. This is ONLY for recent posts.

Hello @mrittman

We are always listening to our customers so if you want to send this as a feature request please do sent it at support@theme-fusion.com and we will add it to our list, we do have plans however for the recent posts in future.

Thanks

-Ammar

Doing a Google search about this request, reveals that people have asked to have this feature since 2014. So what’s the point? 3 years later, and it hasn’t been implemented. Why bother wasting my time.

Hi there

This is not needed: http://d.pr/i/EBbz1 – please create a support ticket and add this to the title title -> ‘ATT: MB – TF comment, scaled images’. Our lad developer is going to talk you through this and explain in detail what can be done. There are a couple of aspects that need the srcset implementation, but can only be done by schedule

You have valid Grandfathered Avada support so please create a support ticket using the link below, and our team will take a closer look at the installation and provide some assistance

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

hi i seem to be having a problem! i have set a transparent header for my pages which works great but on the woocommerce category pages the transparent background header doesnt work! how can i get this to work?

Hello @Northernmonkeycm

If you are setting the background using Fusion Options, this will not work on archive pages due to the way they are created as those are actually auto generated pages, however you can use custom CSS for that so please do open a support ticket and our team will gladly assist you with all your queries.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, something wrong with infinite scroll in portfolio section. I can scroll sometimes the infinite scroll don’t load. So i can see some content under line i can’t go. Can you help me please ? Thanks. Regards. Jimmy

Thanks for your reply Ammar. I’ve disable infinite scroll, replacing by “Load more buttons” but it’s the same issue. I have buy Avada a long time ago, my support is not available but i’ve never need support before. This bug appear in the last update.

Hello @Jimmy_turpin

we can not replicate this issue on our end actually so i can not provide you with a quick fix here on comments as it will require us to troubleshoot this issue first, if you have purchased Avada earlier please check if you have Grandfathered support here => http://bit.ly/1SwDKpe

If not you will have to extend the support and open a support ticket with us please, Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ  

Thanks

-Ammar

Hi there

Just a heads up here, you actually do have have valid and active Avada Grandfathered support. Because of our (ThemeFusion) policy for Grandfathered support due to when you purchased your Avada license, you do not need to extend/renew your item support for that license. Please see this detailed help file explaining it all -> http://bit.ly/1SwDKpe

Create a support ticket using the link below and our team will gladly assist and guide you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hi, i need some help :

1. For my product page i want to be able to display 2 products in one column in mobile view how do i do that? 2. On my Hope Page i would also like images to show 2 at a time in a column too 3. Is there a way the theme can crop images to a moderate site or do i really have to resize all my images to use in woocommerce coz the variation in size is making it the products look really awkward. 4. how can i get more options for how my product looks apart from the classic and clean options?

Hello @Veeda

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, why my mobile menu on homepage is hidden. In subpage is display corectly. http://patrykszczepanski.pl/

When i switch on slider revolution mobile menu is hidden. In swithoff mobile menu is display. I must have revolutionslider in homepage.

Hello @Pexter1983

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Problem with Portfolio Slide Show. Not showing latest portfolio post featured image in carousel layout but shows the featured image in grid mode. I have made sure that the post is the same as all previous in relation to featured image display. For the moment I have set the carousel layout to skip the 1st post to get around this problem. Please advise solution.

Hello @GardnerTackle

Please try and make sure that its not disable for you from the Fusion Options for that very portfolio, however if the issue persist you will need to open a support ticket and our team will gladly assist you with this issue.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

The post has the same fusion options as the rest. Cleared all caches, reloaded, renamed (image), still not showing.

Hi there

You have valid Grandfathered Avada support so please create a support ticket using the link below, and our team will take a closer look at the installation and provide some assistance

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hi. I want to make a home page in Resume, exactly as the demo. I imported all the demo, but this image (or this place) isn’t it. Some clue?

Hi there

You have valid Grandfathered Avada support so please create a support ticket using the link below, and our team will take a closer look at the installation and provide some assistance

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

How to change color of tel number on Mobile? Look the print: http://prntscr.com/gbadel For example. I want to keep the text blank… Thanks!

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Where can I translate the text “CLOSE” on Modal? Thank you!

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hi,

There is any Instagram plugin ?

Hello @lilanamoreno

There are actually lots of plugins out there for Instagram that you can use, it depends on your requirement totally so i am not sure what kind of functionality you are looking to get here, if you only want to show your instagram feed you can simply use our bundled Revolution Slider plugin and it should do the job for you.

http://bit.ly/2pa18Xd

However if you need any further assistance please open a new support ticket with us and our team will assist you gladly.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello!

I have moved to a new domain name. Everything went smooth until i want to login and i get this error:

Parse error: in /home/vodhzqqo/websitename.com/wp-content/themes/Avada/includes/avadaredux/custom-fields/typography/googlefonts-array.php on line 3

I have been looking around but i can’t find an answer to this.

What can i possibly do about this?

Thanks!

Hello @Vitalica

I will suggest you to do a fresh installation of Avada to your other new domain using the FTP method please as mentioned here => http://bit.ly/1R1ik6V

However if the issue persist please do open a new ticket and our team will gladly assist you with this issue in details.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi. Avada theme is so slow to load. I tried the best to install caching plugins and resizing imaging but can you help me with something to get it to load faster?

Hello Sikander1

I’m sorry, but clearly we have to clarify things for you because Avada performs extremely well in speed tests. Let us go over this in detail.

In fact, any hosting company will tell you that http://www.webpagetest.org is the best to test a site’s speed. Google constantly changes their algorithm and only tells a fraction of the story. Also, Google will show you different results based on traffic, server load, location and more. This is a proven fact and why all hosters tell you the same thing about it.

Try Pingdom, Try WebPageSpeed tests, Try GtMetrix, Try Google Page Speed.

Google Page Speeds

GTMetrix

Pingdom

Web Page Test

As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.

Our team will gladly help you out and check out your site and give a report of what might be wrong. Simply sign up and post a support ticket.

Click Here To Create An Account & Get Avada Support

Our support team will check it out and let you know.

Click Here To Create An Account & Get Avada Support

Thank you, we look forward to helping you!

-Ammar

Hi there

I decided to add some info here, so that you can know and see why your installation is slow, seeing that you choose to not create support tickets for assistance and guidance. Please read below:

- Automatically assuming that the slow speed of your site is because the theme is at fault, is speculation and unguided.

- There are a very many factors that influence performance, ranging from the number of plugins, to the server not having Gzip enabled, image optimization, incorrectly configured cache plugins, no cache plugins, missing images in child themes that you add as a customization and the list goes on

- I agree, your installation performance results are bad, but it has nothing to do with Avada -> https://d.pr/i/DtRO3E

- – Install a solid cache plugin and configure it correctly

- – Address the bad requests in your child theme -> https://d.pr/i/30bIVb – these were added by you as you developed the site

Let us look at the heaviest and largest Avada demo, the Classic (the homepage is very large):

- – Performance score -> http://bit.ly/2vVlKUZhttps://d.pr/i/K3NiD2

- – PageSpeed Score A (99%) – YSlow Score A (91%)

As you can see, scores are extremely high and you can check any of the Avada demos. There are a lot more factors that go into general performance, more than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.

Our team is happy to help out and walk you through any questions you have simply submit a new ticket. Our support team will help you with anything you are having a hard time with.

Click Here To Get Avada Support.

Thank you, we look forward to helping you!

Thank you, MB

Hi for some reason when website loads it takes time for slider to load and also how can i disable addon javascripts to reduce request rate as i dont want to have js which is not needed here is my website http://www.bescraft.com thank you.

Hello @aptrenovation

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

I am having trouble with the dropdown menu in the text editor. I cannot select anything so am not able to pick Heading 1 etc. I notice on another comment that this is due to WordPress version conflicts and a patch was made available but I cannot see the patch in my dashboard and it is not available on the manual download page. This was the reply you provided to the other comment:

[PATCH] #415746 Fixes Fusion Builder text editor color picker and heading dropdown being hidden after WP 4.8.1 update

Here is the manual patch download page – https://theme-fusion.com/support/avada-status/ I cannot see patch 415476 on here. Any ideas how I can get this problem sorted?

Hello @jjsolutions

If you are on our latest version that is 5.2.2 actually there is no more need for you to apply that patch, the patch is for an older version but we had released our latest version with the patch already applied so please make sure that you are on version 5.2.2 and also on the latest version of Fusion Builder and Fusion core.

However if the issue persists even after updating to the latest version please open a new support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Hello!

A couple of questions before buying:

1) I will try to build landing pages that will act as standalone “company profiles” (as part of a business directory). Is it possible to disable the menu bar so it acts mostly like a landing page?

2) For the above mentioned showcase can I add them into a portfolio or something else?

2) Is it possible to change the paths of the actual listings? for example www.domain.tld/company-name/

3) Is it possible to add custom html code into the listings? I will need to add a couple of dynamic tables.

Thanks!

Hey @mmystery

1. Definitely a possibility, we have Fusion Options where you can disable the header for any specific page or globally for all pages.

2. I am not sure about this query, you can add definitely add portfolio to the website as can be seen in our demos, can you please clarify further here.

3. Definitely possible to do so.

4. By listing i believe you mean the archive pages? its not possible to add your own code there in the archive pages since they are auto generated pages and will require you to customize theme files in this case.

We will be happy for you to be a part of this Amazing Community :)

Cheers

-Ammar

HI,

I am in one of post page. Below editor there is an option for Open Post Links In New Window [Default setting is a No]. Is there any option to change the default setting as a YES ?

Lester

Hello @lester0412

Yes, you can simply change all the default settings from Avada > Theme Options > Portfolio > Portfolio single post => http://prntscr.com/gbqccn

However for the post (blog post) this is only possible on each post using Fusion Options.

If you need any further assistance please open a support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, A pre-purchase question. If I buy a licence I am allowed to use it only on a single website? I have to decide between Divi and Avada. Divi offers unlimited usage. Do I need to buy a separate licence for each website?

Hello @reshampanth

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular

Thanks

-Ammar

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