ThemeFusion

ThemeFusion supports this item

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28230 comments found.

I have updated the theme to the latest wordpress and so many issues, avada theme options are not working, I cannot save flip boxes, loads of stuff is not working

Hi there

The update to Avada 5.3 is seamless, please do check that you followed the update instructions carefully.

If you have updated to Avada 5.3 and updated WordPress to 4.9 and experience an issue like this, it is because of a confirmed WordPress Core language file format bug

Please see this help file on how to resolve that -> http://bit.ly/2B930Sm

Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

Important Update Info -> http://bit.ly/1FAmQpu

How to Update -> http://bit.ly/1H8JGzo

Fusion Patcher -> http://bit.ly/1QSd8Ol

Avada Change log -> http://bit.ly/1EK5mAg

Also make sure that you clear your cache plugins etc, if you are running any

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

Hello Avada team.

Could you please help with a small design style for the contact from 7 placeholder text color, its very light, need to change it to a darker color so the clients can read it.

Kind regards

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Yeah it was such a small detail and it would really be information regarding several websites not just one.. so putting in a support ticket to cover it would have been a waste of your support centers time..

as i have several sites using Avada, and they all use contact form 7, i have tried this many times before but now i have a client who cant live without it..

a ticket has now been sent but i did not fill in all the information for the reasons above, would that still allow the team to send the answer.

Hello @disenoideas

Yes, that is fine and if we need the details we will ask them on the ticket, we will get back to you on the ticket ASAP :)

Thanks for choosing Avada.

-Ammar

I’ve been thinking about using avada for a new site I need to build. I already used avada on another fairly simple site and noticed at the time that it wasn’t really very good in terms of using it with custom post types. I’ve been trying to decipher the sales pages (recent and also looking back a while) to work out if anything has changed, but cannot.

The new site requires me to be able to use custom post types – this is easy and I can create my own templates, etc. However, aside from their own template files, I also want to be able to display (let’s say the last 4) posts in various locations in something like a recent posts element, or widget.

Is that possible now with avada?

Hello @Brian7454

That is not possible straight out of the box to show your own custom post types using an element of our own theme actually be it Blog or Recent post, this will require customisation into the fusion builder element or creating your own element to show those custom post types anywhere.

Thanks

-Ammar

Ah okay. I need something that allows proper integration with custom post types – after all, there’s no sense in using cpts if you can’t display them properly.

Luckily I think I found an alternative theme that allows this out of the box, but thanks anyway.

You’re most welcome.

Thanks

-Ammar

Still waiting for mobile search function in v5.3, Five years old and still no mobile search and not everyone uses menu 4 or 6.

X theme, The 7, Be Theme and Enfold offer it and very basic needs today, but still no mobile search in Avada 5.3…really strange since most site views these days are from mobiles.

When should uses expect this be to be implemented across all menus? Hope soon!

Hi there

Yes it is an important item and our team is working on that to release with Avada in an upcoming release. It will be arriving very soon

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

I am disappointed to hear you’re scrapping the sidebar menu since we have built our site using this feature. The widget feature doesn’t work with the page style we’re working with, it doesn’t float up and down the page, it doesn’t slide the sub-menu items when hovering over the parent item??? How is it just as flexible??

How can I keep the page styling? https://phase.one/what-we-do/guarding-services/security-guards/

The ‘Side Navigation’ page template will be deprecated in a future version of Avada. We have replaced it with a better solution, the Avada Vertical Menu widget. This new widget offers the same features but with greater flexibility. It works with the WP menu system. Please utilize this new method instead of the page template which will eventually be removed.

Hi there

Thank you for your feedback, we do appreciate it. Deprecating any function is not taken lightly by our team and is always debated, studied and evaluated against a myriad of reasons. One of he main issues we have and identify, is that standard usage set up for the current side nav template is less than intuitive

Now saying all of that, you certainly can replicate the side navigation template set up using the new vertical menu widget, with the single exception of the link colors. This is already added to our development list to include for widgets.

If you look at the vertical menu widget you will see -> https://d.pr/i/G1cakS – and hover, for example is an option. All of the options you need are available

We always ensure that as best possible, the transition is seamless and in this case it will be. The sidenav template is not going to be removed next week, it is a while yet and we spend a lot of time making sure we cover all the bases.

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

I have I have the same problem

“Innovata PURCHASED about 3 hours ago Flag Hello,

I have a problem with your theme. When I edit something in fusion builder and i’m going to “SAVE” or “CANCEL” changes, the theme and wordpress stay blocked. I already updated the theme to 5.3.2 and WordPress tot 4.9, but the problem still exists. Also cleared the cache. What to do now?

Do I also have to update the Child theme of Avada?

Thanks in advance!”

Hi there

If you have updated to Avada 5.3 and updated WordPress to 4.9 and experience an issue like this, it is because of a confirmed WordPress Core language file format bug

Please see this help file on how to resolve that -> http://bit.ly/2B930Sm

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you, MB

how to use child theme instead of original theme and how to hide my name of theme , i want to hide i am using avada theme . when i load my site at first show china characters instead of my language for menu, why?

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Couple of issues / bugs:

1. Whatever I do I can’t make my sidebar ‘sticky’

2. Header V6 doesn’t perform well when ‘sticky’ header activated (menu obscured)

Running the latest version on latest WP.

Hello @XXNephilim

1. Sticky Sidebar works in a very different way if the content is too large for the sidebar to become sticky, it has to show the complete content so it will scroll a bit for you.

2. I have just double checked and it works like a charm for me in active and non active mod => http://prntscr.com/hebu34

Please make sure none of your 3rd party plugins are causing this issue by disabling them 1 by 1 and also if required to open a support ticket with our team please for further assistance.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hello, I want to have sort of reservation callendar on my website. Does your theme support some? E.g. “Calendarize it!”?

Hello @mateocodes

You can use Gravity Form for this purpose as we have compatibility with that plugin, however that particular plugin you mentioned is not officially tested with our theme so we will suggest you to talk to the plugin authors about this please and ask them about the compatibility.

Thanks

-Ammar

mikehan

mikehan Purchased

Can you have multiple landingpages and in the same token a classic webshop?

Hello @Mikehan

This will require you to setup a multisite environment with Avada and you can read all about it here => http://bit.ly/1O57OWC

However when using multisite if the content is different you will need to get a separate token for each of your domain in this case.

We will be happy for you to be a part of this Amazing Community :)

Thanks

-Ammar

Super amazing new update 5.3 avada team well done awesome neat things! any pointers how to instructions for doing the latest Full screen scrolling sections It can be seen under what new features https://avada.theme-fusion.com/whats-new-in-5-3/ screenshot http://prntscr.com/hec9ty however no latest how to do it though yet or videos to come?

Hello @Craig_San

We are glad to hear that you liked our new update, regarding the full screen scroll options its actually very easy to use them and all you need to do is enable these 2 options from the Container options.

Screenshot => http://prntscr.com/heirea

Do try it out please however no new video has been released yet about this, we will soon be releasing more documentation posts about some new features :)

If you need anything else please do not hesitate to open a support ticket and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Thanks Ammar easy peasy! good of you, a nice wow effect as well can’t wait to use! Avada in of itself amazing and just get better with new things… the support first class and always wanting to go that extra mile and help their customers!!

Hello @Craig_San

We are sure you will love it :)

Thanks for your good words, i have forwarded them to our team

Have a good day

-Ammar

Considering purchase. Answer these questions regarding Fusion Builder and the future of Avada, please. I’d love to support it’s future if I like where it’s heading.

Will Avada v6 also herald the 1st standalone (no theme required) version of Fusion Builder?

Will the use of shortcodes continue to be the primary way pages are built? I actually happen to like them in case you’re wondering despite many believing they’re the root of all WP Evil. LOL.

Will there continue to be a backend builder option? I prefer this over working in the frontend. Hopefully you’ll either only offer backend or both rather than scrap the backend for a frontend only concept.

Will the builder continue to be limited to just the content areas? What is meant by is will it be possible to design header, footer, 404, search, archives, etc?

How long before I can use themes like GeneratePress or StoreFront with Fusion Builder instead?

Gutenberg is currently incompatible and completely disables Fusion Builder for the post types that both are enabled for. I have been able to verify this on a site owned by someone who has a license and has upgraded to the latest version.

How do you plan to deal with / correct this? Thankfully it’s just a optional, harmless and easily deactivated plugin right now but that won’t always be the case.

Thanks for your time!

Hello @WPWiseOwl

We will be happy to answer your queries.

1. The Fusion Builder and our new upcoming Front End builder both will be released as a stand alone plugin in future for sure, however the time frame or ETA of when it will be done is not yet decided as it requires some good amount of time to make sure both of them work as intended, our development team however is already working on this.

2. Without a doubt yes, you should still be able to use our shortcodes in the text format using Fusion Shortcode generator like you do right now, they are required sometimes when you need to put elements / shortcodes inside text elements.

3. I am not 100% sure about this yet but i will confirm if back end builder will still remain there along with front end builder.

4. Whatever is done via Theme Options will still require you to use Theme Options as the builder is only for content area, header and footer does require you to use theme options to set them up so that will remain the same.

5. No ETA yet can be released for the release of Fusion Builder as a stand alone plugin but its in finishing stages i believe, however we have not been given any ETA as of yet.

6. We have not yet tested that particular plugin with our theme so can not yet provide you with anything, i can not find any git item regarding this in our development branches as well right now, but we are always open to ideas and suggestion so please do not hesitate to send yours to support@theme-fusion.com if you are one of our customers in future :)

Thanks

-Ammar

EVOGRAPH

EVOGRAPH Purchased

Hello Avada,

I wrote minutes ago but I did not receive the confirmation by email, that’s why I’m here again.

Update the latest version of the theme.

Prior to this, the modal pop-up option worked well.

Now when I click on the button, the pop-up window appears but … it returns me to the top of the page.

I need the pop-up window to appear and stay where the action was taken

http://hangartrading.com/ * on the page you will see a several buttons called ( LEER MÁS… )

Please help me fix this

cheers

Hello @EVOGRAPH

We have received both of your tickets and they are in our support queue, one of our support rep will be replying to your tickets as soon as possible.

Thanks

-Ammar

ktyak

ktyak Purchased

Hi,

I purchased Avada earlier, based on the answers given to an extensive list of pre-sales questions I posed over recent days.

While installing it on a staging sub-domain for my client it occurred to me to ask a registration related question – so I raised an Item Support request via your form which asked me to present a wide range of information and detail my inquiry.

The ticket was accepted, no error was reported but I cant see my ticket in the list of tickets on my account. It says ‘No support requests found.’ ( and no email was received confirming receipt of my ticket either ).

Can you explain how the support system is meant to work ? I’m loath to repeatedly raise tickets specifying the same information .. in case the earlier ticket is there .. just waiting on some moderation queue perhaps.

ktyak

ktyak Purchased

ok, I resubmitted my ticket and this time i got a confirmatory email and its appearing in the ticket list online. Hopefully it will stick this time. :)

Hello @Kytak

I can confirm that we have received your support ticket and will be replying back to you as soon as possible, the ticket is already in our support queue :)

Thanks for your patience and for being a part of Avada family now!

-Ammar

Hello Friends, I want to purchase this theme, only have one doubt: with one licence, can I install it on multiple domains/sites?

Hello @Smarkter

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular

Thanks

-Ammar

VENTEC

VENTEC Purchased

Hello, dear team of Avada,

I love your template and use it on few websites. I’m also a WordPress’s teacher, and I always advice Avada to my clients/students.

Since one of your last updates, there is a problem on the typo size on menu: if we change the size, it changes the line height. So it’s impossible to control the menu size. And it’s a big problem! Can you fix it shortly please? It will help me to fix few website using your template, and I’m sure I’m not the only one to have this problem.

Screenshot here: https://www.studioxine.com/temp/Capture%20d%E2%80%99e%CC%81cran%202017-11-24%20a%CC%80%2010.21.31.png

Thank you and have a nice day!

Rashel

Hello Ventec

I can assure you that there is no such issue with our latest version, however you need to make sure that you set a proper unit along with the font size, for example if you see my screenshot here you see how i have added the unit “px” there with the menu => http://prntscr.com/hema7p

Do that and you should be good to go :)

However if the issue persist please do open a support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

-Ammar

VENTEC

VENTEC Purchased

OK !! .. I feel like a “quiche” (in french .. I can’t translate .. or something like “stupid” :D) Its just the number disappeared on the last updates and I add the number but didin’t think to write “px” !!! .... (ok, i’m going out faaaast :))) Thank you very much for your help :)

Hi there

No problem at all :)

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Higiena

Higiena Purchased

Dear friends

after updating the theme to the new version, we experience one problem. On a page where we show the images in the rows, there used to be fur images, in each row. Now, in two of those rows, the fourth images in below, alone in a row below there is one row that still has four images. We really need to have four images in a row, instead of three.

on the dashboard, it shows that there are four images in a row in container. but the website shows three, and one below 4×1/4

What to do? http://www.higiena-jawor.pl/nasz-zespol/

Hello @Higiena

I can see the issue on your provided URL and from the code it appears the first image is inside a container of its own, in this case we will need to check on your site by looking into the back end of how its setup, we suggest you to please open a support ticket with us and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

Higiena

Higiena Purchased

Hey Ammar!

I repaired it. Thanks a lot for your help, have a good day

Martyna

Lilalou

Lilalou Purchased

Hello, I have a big problem since the last update (Avada 5.3 and Wordpress 4.9) I can’t assign internals links for almost every fusion builder elements (button, content box, image, etc..). When I click on “select link”, choose my link and validate, nothing happens, everything is blocked and I have to reload the page… Can you help me please ? Thanks

Hello @Lilalou

I have just checked it and it works like a charm for me without any issues on my own site using Avada 5.3.0 so it must be something related to your system, we will need to check this out further. Please open a support ticket with our team and we will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Hi, is there a possibility that you could add whatsapp for Social Sharing Box Links?

Hello @evijakocina

We do have an item for this in works, it will soon be implemented into our Social Sharing Box and Social Links :)

Thanks

-Ammar

This comment is currently being reviewed.

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