Hey guys I can’t submit a support ticket so I’ll post an issue I found here, hope your team can take a look at it?
When using the countdown element, I noticed Firefox is not displaying the global set font for both heading and sub-heading.
I even compared your demo page with Chrome and Firefox, it it does the same…Chrome displays the correct font while Firefox shows as a different font.
Any ideas on this problem would be so helpful, thanks in advance.
mmm, I am not seeing that a difference in either browser as you explain it. Let me suggest that you email email@example.com and provide additional info and screenshots of what you are seeing
We look forward to helping you!
Thank you, MB
Is compatible with WPBakery?
We have not tested that particular plugin for compatibility with Avada so thereby cannot guarantee it will work.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
After update avada be like
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Im getting an issue in the themes admin panel.
Seems to be coming from the colour picker as its only pages with the colour picker on
Ive now upgraded to v5.3 and applied the theme patches but its still the same, all other plugins disabled as well
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
I can see only slider, header and footer on my front page. For some other pages, some contents are missing. here is my page: hycleanroom.com can you help me out??
Check and make sure that you have cleared any cache plugins and disable 3rd party plugins
Hello since today I can not create pages on my site with merger builder at each registration nothing is taken into account thank you
Make sure that your theme is updated to the latest version, ensure the you follow the update instructions carefully when updating -> http://bit.ly/2B930Sm
Do you plan to make the table sortable by columns?
Right now there are no plans to add sorting/filters to the Table Element
There’s a big error on woocommerce when using mobile devices – Checkout not working, I get this error: Could not find payment information. (live and test mode, using Stripe)
I contacted my webhost support, and they said it was the “checkout-code” on mobile devices that is causing this error.
So how can I fix this please?
it’s a known issue? or is it my site only? It’s kinda in a hurry, I am loosing cash, Black Friday still in action… I can update my support for a year, and you can fix this for me today you think? Thanks
We have no reported issues with WooCommerce at all actually so this must be something related to your setup, please however make sure that you are on the latest version of Avada as well as WooCommerce plugin and if the issue persist please do open a support ticket with our team so we can check this out, also please try and check the same issue on a default WordPress theme such as 2017 and 2016 as well first.
Click Here To Create An Account & Get Avada Support
I have almost decided to buy this theme. I have few questions, please answer them.
1) Is the theme compatible with Yoast SEO and Wp-rocket plugin ?.
2) Does your theme have table shortcode ?. Currently I am using TinyMCE Editor plugin for creating tables.
3) I know you have got your own page builder, can i use it to create page like this – https://prajwaldesai.com/books/ and https://prajwaldesai.com/contact/
4) Can i display my blog posts like this – https://prajwaldesai.com/sccm/
5) How can i display adsense ads with your theme ?. Any recommended plugins ?.
6) Is there any option to show last updated date of any post ?. There is a published date and once we update the post, it shows last updated date.
7) Is your theme compatible with AMP plugin ?. Currently many of my posts are accessed via AMP through mobile.
1. Yes we are compatible with Yoast SEO plugin however we have not officially tested the wp-rocket with our theme and some users did have issues with the CSS animations not working due to wp-rocket script so you need to check that our or use any other optimisation plugin.
2. Yes, we indeed does have table shortcode and you can check it out here please => http://bit.ly/2n3Y7ax
3. This is a very basic layout and is definitely possible using Fusion Builder.
4. Other than the filters this is definitely doable, you can check this out here in our medium layout or medium alternate layout
Medium Layout => http://bit.ly/2oRGzxj
Medium Alternate Layout => http://bit.ly/2pvBvPV
5. You can use our default code fields panel inside Avada > Theme Options > Advanced > Code Fields tab and put your AdSense code there, or you can always use 3rd party plugins if required.
6. Last updated is not a meta right now and you will need customise theme files for this right now.
7. Yes, our theme is compatible with Google AMP plugin for sure
We will be happy for you to be a part of this Amazing Community!
i would like to start a website in which i would start a community,sell my products and write some blog posts written by me and my community members.i want to use sub domains under my domain for communtity,blog,ecommerce saperately..does avada fit all my requitements..please help me in figuring out what to do.can i install singleavada theme on all my subdomains with different landing pages/templates.
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Hiiii!!! I really love the look of this theme and interested in buying but have a question. I personally have more than one website. Would I have to buy a separate license for each one?
Hello. last theme update later . I need bug fix. My website all plugins wp-color-picker error. I can’t change color. and then I can’t change mobile logo size. Currently very small. Theme update & patch please!! . Thanks
There is no such issue in our latest version of theme that is 5.3.0 so please update to that version and also after updating please clear your browser cache, once its cleared check the page again for above issues. If you comes up with anything in this case please open a support ticket and our team will gladly assist you with the queries.
I’m planning to purchase Avada but I have one question first. I want to have a video player popup that greys out the background. Just the player without other elements. I’ve looked at the lightbox & modal popups but I don’t see the format I’m looking for. For an example of what I’m looking for please check this Web page https://html5box.com/html5lightbox/ (first row of examples, third image). Is there a way to create a video player popup with a grey background in Avada or through a plugin or by coding? -Thanks!
It definitely looks like a lightbox element to me and you can change the skin of our lightbox elements from Avada > Theme Options > Lightbox Section
Screenshot => http://prntscr.com/hffgr0
There should be no plugin or coding required for this at all, you can select any scheme you want from that dropdown selector.
Ammar – Thanks for the quick reply. I think you may have misunderstood my question. I’m looking for the video player that pops up when you click on the image on the Web page I noted above ( https://html5box.com/html5lightbox/ . . . first row of examples, click on third image), rather than the image gallery that is on the page.
The video player pops up, the web page is still visible with a grey mask over it.
Can you link me to an Avada example of a video player popup that has similar formatting?
This is doable by assigning an image between the Lightbox plugin, check it out here please => http://bit.ly/2BeI6R2
If its something else i am missing please let us know.
Hello, since last the update the logo on my site is now showing smaller. Can’t seem to get it to change. Cleared the cache already. https://paradoxventures.com
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
heyy i srsly love this theme i was on my way to purchasing and i saw that there is no front end editing wch is really a bummer consdering your sales! is there any eta for a frontend builder..
Front End builder is already in works for our theme however there is no ETA available for it right now, in the meanwhile we suggest you to try our Fusion Page Builder that is an awesome page building tool and you can check it out here => http://bit.ly/2gwIdfX
We will be happy for you to be a part of this Amazing Community
Your changelog shows the last update to 5.3 on 20 nov, but here on envato it says the theme was updated on 24 nov. What changes were made? The file still says 5.3.
No changes were made at all and the 5.3 is still our latest version, if you have updated to 5.3 no matter when you should be good to go, for any other required fix we always either released a minor update that is not released yet such as 5.3.1 or we release patches which you can apply from Avada > Fusion Patcher area
I regret this purchase now because it doesn’t work. Even though the support manually installed only 2 plugins which leaves all the demos useless without the other two sliders. I can’t use this kit. What happens when support runs out? You either pay again or your left with a broken product.
Note: the demos do not work either, you are left with the only option of wiping out your whole website each time you want to look at a demo. Such a waste.
Whats the deal with this broken stuff ?
How do I get a refund?
We can see that you have created a support ticket and our team has just replied.
Avada is not bugged or broken, something else is at play on your server and we need to find out what it is so that we can help you resolve this. The entire intention behind theme support is that we engage with each other and help you resolve whatever you need assistance with, allows us to help you
Regarding demo importing, please see this detailed help file -> http://bit.ly/1OjQAF8 – using the Avada demo importer, you do not have wipe out the site to view different demos. You can install multiple demos, parts of demos and uninstall any part of the whole at any time. Please see this tutorial video for more info -> http://bit.ly/2zFx1w0
Our team has just replied to your support ticket, please do check your email inbox for our reply.
None of those steps in the video links work for me. I am unable to follow them past being fully registered and perfect status.
I get Error: Demo server couldn’t be reached. Please check for wp_remote_get on the System Status page.
I have no problem with other themes or plugins. It is only these. I get this trying to install Avada plugins.
Avada Plugin Error: Something went wrong with the plugin API.
I understand how from your point of view it must be something I am doing but from my point of view I have not had nor has this problem happened with any other plugin or theme I have used/using. So from this angle not being able to replicate this problem with any other theme or plugin besides Avada you can see where I am coming from. Days of frustration are in my words. I thought this was going to be easy…..its been anything but.
Regarding the demo’s wiping out everything this was the tutorial I had
We will be troubleshooting this issue further on your installation and get back to you on the ticket, this is definitely something related to your server actually so we need to take a proper look at this, our support guys are working on this at the moment.
Thank you for your patience.
Let it be known, when you purchase Avada, you really do get amazing support.
I came off sounding extremely frustrated and unjustly so since I totally expected the same kind of dismal “online support” that has become the norm lately.
However, ThemeFusion really go all out to support their product with a passion I forgot still existed. I have no regrets regarding my purchase of Avada, I regret not giving them the time they needed to resolve without ranting online.
Let’s get one thing right, When I say ThemeFusion support is world class, I really mean it. Shocking good.
Turns out my host was allowing others but blocking 1 particular api call that caused the issue. All my fault, all at my end.
Avada is a world class product supported by a world class team.
39$ is a steal. You will only regret not picking it up if you wait.
Thank you very much for your kind words, we sincerely do appreciate it <3 This is what motivates our team and let us say, the best is still to come <3
Hello – I am thinking of purchasing this theme and I am looking to integrate a customer area / product dashboard / CRM in the future.
One of your replies to an eCommerce question surrounding customer logins mentioned using MemberMouse as a product to manage this.
My question is;
Would installing MemberMouse mean replacing all products that are managed in the theme by WooCommerce?
Would I need to de-activate WooCommerce first and if I used MemberMouse, can I customise the MemberMouse pages using the theme CSS?
Is there anything else I’d need to know first before going down the MemberMouse route?
I’ll look forward to hearing from you.
Thanks & regards,
Where did you read specifically about the member mouse plugin in this case? We have not yet tested this specific plugin with our theme actually so i am not sure about that but i will suggest getting in touch with the plugin author about this once please and ask them more about this plugin compatibility with our theme.
I have just flagged your reply here, this was the original -> https://d.pr/i/2pJlck – please do not provide DropBox links that make your theme license and/or token publicly accessible
The Membermouse plugin has it’s own eCommerce functionality, there are however integration options available for Woo + Membermouse, all dependent on what you need to achieve. The Membermouse plugin is niche built as a membership management tool, with sales/purchasing options for members. So it will be a case of deactivating the Woo plugin in gave of using the Membermouse plugin
In terms of the Membermouse plugin, right now there is no design integration for this plugin with Avada as is the case with the Woocommerce plugin and Avada.
Hi & thanks for the update.
As you’re aware, I have now purchased the theme and am very happy it.
Yes, I realised after I sent my DropBox link that I had included my tokens (these were added after I sent the link) so I quickly moved them to another area whilst I was out but thank you for picking up on that as well & for deleting the post – greatly appreciated.
I may not end up using MemberMouse but will jump that hurdle if/when I need to.
Thanks & regards,
Welcome to the Avada family!
Hi! Supports the theme and fusion builder Equal Height Columns? Like this: https://wpbakery.com/video-academy/how-to-create-layout-with-equal-height-columns/
Yes, we do have an option for Equal Height column in our theme which you can set from the container element in Fusion Builder, you can check it out here in this screenshot => http://prntscr.com/hfnmns
Does Avada come with LayerSlider 6?
If no, could I purchase a license to LayerSlider 6 and use it with Avada?
Avada already comes equipped with the LayerSlider version 6.6.3 and there is no need for you to purchase a separate license to use it, however if you want to use their premium features and support than you will need to purchase a separate license in this case to get those premium features.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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