Please your urgent help:
- I have created a portfolio with 4 categories, I have about 210 entries, as I do so that the posts appear in strict order as I have decided, the publication dates do not work nor the order option.
- I have configured the portfolio in 6 columns and 24 posts per page, but that is not shown with the browser in 100% view, this is achieved if the browser is at 90% and is not correct.
Thank you. Here the site of which I speak -> http://bit.ly/2CWcNMx
We will need to check your site and portfolio settings in order to provide assistance for this an it will require logging into your setup.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Hi, I got an issue about one page menu anchor, my website is https://www.nsp.com
My one page menu anchor in submenu works fine in Chinese language, but all lights up in English, even though all settings is same.
Please make sure that you are using proper URL and if the anchors are on same page please read the instructions mentioned here => http://bit.ly/23kGEpS
However if the issue persist please do open a new support ticket and our team will assist you as soon as possible accordingly.
i bought the avada theme, can i use the same license for 2 sites or have to buy another license?
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Pre-sale question: Is there “One Page Site” demo? Link to the demo please? Regards,
Yes, definitely we do and you can check it out here => http://bit.ly/2dPqRNl
We also have a complete documentation on how to setup a one page site or one page site with multipage in our doc posts.
We will be happy for you to be a part of this Amazing Community
there are several more, e.g.
You can view all our demos at https://avada.theme-fusion.com/, opening our demo selector on the right: https://i.imgur.com/w9WTV5k.png
Loving the new demos guys. Especially the adventure one! Any ideas when they will be available to install through the theme?
You need to update to Avada 5.4 to access the latest demos. When it comes to updating please be sure to follow these detailed update instructions carefully:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
How to generate your token key -> http://bit.ly/1GrzAgY
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Having advanced custom fields included is awesome ! Is there a corresponding feature to DISPLASY these custom fields as well ? Cheers !
We are glad you like the new plugin. There is no single feature to display the custom fields, as they can be used and also displayed in endless ways. It will all depend on what you want to do and want to achieve. We have created a doc post though, to show how you can work with the plugin to customize your site and Avada: https://theme-fusion.com/avada-doc/special-features/acf-pro/.
We hope that helps.
Hi, i purchased this theme long time ago and now it stop working? ive got an error message
Fatal error: Call to undefined function is_bbpress() in /hsphere/local/home/hb577355793/media365.se/wp-content/themes/Avada/header.php on line 905
And then i am trying to upgrade the theme but cant find the avada dashboard? what is going on?
That is either due to a 3rd party plugin or the fact that the theme needs to be updated. If you have registered your theme via token key -> http://bit.ly/1GrzAgY – It can sometimes take a bit of time to propagate through, Go to WP Dashboard >> Updates and check periodically
When it comes to updating please be sure to follow these detailed update instructions carefully:
Is there a way to switch to a different version of Avada within the backend of WP? Or do you have to upload a different file? Example Im using the architecture one, and want to switch to technology.
You can easily do that using the Avada Demo Importer. please do see this detailed help file and video -> http://bit.ly/1qXnE1J
Hi! Your theme is otimized for SEO? I need a plugin (like yast) for seo? The page have meta-tag for google?
The Avada WordPress theme is 100% SEO ready and we do recommend that you use the Yoast SEO plugin to manage your SEO strategy
Thank you for choosing Avada and we will be delighted for you to join the fastest growing theme community out there
Is it possible to create navigation like the one on this site? – https://sandbox.vigt.com
I would like to switch to Avada if you can accommodate this navigation layout. I notice that Avada allows for the navigation below slider option but the dropdowns are revealed below the menu, which you cannot see until you scroll up. In the example I provided, the dropdowns are revealed above the menu bar while the menu is on the bottom. Once you keep scrolling and the menu is displayed on the top of the page, then the dropdowns are displayed below.
I am not sure if the URL is correct because the site you provided above is using Avada itself with our header-v1 that is our own very first basic layout and the navigation used in it is indeed a part of Avada => http://prntscr.com/hpwuw2
Regarding your query on menu opening at top of the slider in upward position, this is not a possibility right now but we are continuously listening to our customers and will appreciate if you can send us a feature request to firstname.lastname@example.org please.
For further assistance you can open a support ticket and our team will gladly assist you with the queries.
After a second the content is blurred. I make just instalation of Avada theme and plugins. I tried reinstall it but it was same.
I tried it on another web browser, provider settings is make good. Please help.
This issue you are seeing is simply due to browser cache actually, i suggest you to please clear your browser cache and check again using incognito mode window in chrome and it will be fixed, however if not than simply open a support ticket and our team will get back to you as soon as possible.
Hi can you help me with an error with css when loading homepage.
wp-content/themes/Avada/header.php, line 50:
<link href=”http://allfont.net/a…lfont.css?fonts=league-spartan” rel=”stylesheet” type=”text/css” />
We will need to check where this message is coming from actually so we will need to log into your system and run some troubleshooting steps by disabling the plugin and checking on theme files.
i just purchase the theme, i download it and i created a token, i registered it, but when i try to download some required plugin it say: “Something went wrong with the plugin API”, help me please
Have you tried the alternative way for plugin installation that is mentioned here in our documentation post => http://bit.ly/2mNPb8I
If that does not work either we will need you to open a support ticket with your complete WP + FTP details and our team will check this out and resolve the issue for you right away.
but what about demos
The demos have issues too? did you check your System Status and made sure that your values are properly set as mentioned in our documentation post here => http://bit.ly/29P6ivL
However we do have alternate method to import demos too as mentioned here => http://bit.ly/2lJBzJu
If however the issue persist please do open a support ticket and our team will get back to you as soon as possible.
Is there any way to prevent fusion slider from pausing automatically when the browser window isn’t the active window (i.e., when a user clicks somewhere else on their screen)? I already have auto-play and slide loop checked and turned on.
This is not an option right now in Fusion Slider but we also ship 2 other sliders that have more advanced capabilities so we will suggest trying either Revolution or LayerSlider in this case.
If you need anything else please create a support ticket and our team will get back to you as soon as possible.
Fusion White Label Branding! Well-done!!
And because you’ve left no stone un-turned here, how about an settings export feature so we can zip in and out Many Thanks!!
We are glad to hear that you like it, regarding the settings exporter that is a great idea and we are continuously listening to our customer’s feedback and suggestions so please send yours to email@example.com and we will add it to our lit
Thanks for choosing Avada.
I have noticed that Avada theme comes bundled with new plugins including ConvertPlus, Is this eligible for receiving one click updates, extensions and freebies?
I need to use this plugin with the Addon that you only recieve when you input the license of the product? I want to use the Sendy addon and the contact 7 addon ?
Please advise or do I need to purchase the plugin seperately to license it and receive these addons?
The ConvertPlus is bundled free with our theme however if you are looking to get the premium add ons that comes only after an individual license than you will require to purchase a license of your own as we are not allowed to provide a license key to our customers, same goes for any premium plugin that is offered FREE with our theme, the premium add ons will require an individual license, also the updates for plugins will be available to you when we update this on our own theme (bundle) like it happens for Revolution Slider and Layer Slider, i will also suggest asking the plugin developer about this as well
Ok thank you, I am only referring to the addons for ConvertPlus, I would like to use the Contact 7 addon
That is a premium add on of them and will require you to register your purchase with them, that will require a license purchase.
Wow, thank you for the 5.4 gift. It’s wonderful to evolve/grow with your theme. Hope to see many news in 2018. Specially some design features, like better designed buttons, images with hotspots or before/after (included in theme). Fusionbuilder is better and faster than VC, but it lacks of some extra feature extensions/addons. In the meantime enjoy your holidays!
We are glad to hear that you liked our new update, the best is indeed yet to come regarding your feature requests above we have a lot of customisation available for our buttons which you can change by setting button styles to custom and in other case you can always use custom CSS to change the layout completely, before / after plugin has not yet officially tested by our developers also once we release Fusion Builder as a stand alone plugin there will be many add ons available for it, we are continuously listening to our user’s ideas and suggestions so please send us yours to firstname.lastname@example.org
I’m very excited about that you include the ACF pro into the bundle. Do you have a detailed guide on how to use this plugin together with AVADA? Because as far as I know, ACF pro is not so user-friendly to the non-tech newbies. Thanks.
We are happy to hear that you like our new update with more premium plugins bundled, however regarding the ACF pro you can read our document post here regarding it => http://bit.ly/2B6YPWL
You can also read their own documentation for further info on the plugin, yes using ACF pro requires you to have some amount of technical info on WordPress but that is exactly what the Advanced Custom Fields are for
Hi, I can’t change typography from avada theme options>typography. the font area is not clickable, how can I solve this? Thanks
One more question, is it possible to delete “categories and tags lines” under product short description in single product page?
Make sure that you have updated to the latest version of Avada, which right now is Avada 5.4
Hi, I did all you said above but nothing happened. Typography is still unclickable. Because my support is expired, I can not open a ticket. But this is not a problem by myside, everythig was normal before woocommerce update. Please help me..
In that case please try putting in the fresh Avada files using FTP method and also try disabling your plugins, check your browser console for any possible error as this is not a theme issue, i can assure you our theme typography settings work just fine and good without any issues so something must be wrong on system level.
Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Hi Ammar, I found the issue. SEO Ultimate plugin makes this conflict.
Thanks for your recommendations.
Awesome to hear that, if anything else comes up please do not hesitate to open a support ticket with us
Hi, i’ve updated my wp to 4.9.1 version and blog shorcode does not work. I’ve read the comments and i have found this link https://theme-fusion.com/knowledgebase/avada-3-8-8-blog-shortcode-doesnt-work-after-wordpress-4-4-update/ but it is broken. could you help me?
Thank you for your quickly answer, but is not possible to use only a patch to solve the issue with the shortcode blog and without needing update all the theme? thank you in advance
I am afraid that is not a possibility right now to release a patch for an older version specifically, also the WP new version have some important changes due to which we strongly suggest you to please update our theme to the latest version
Ok, thank you Ammar
No worries. If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
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