ThemeFusion

ThemeFusion supports this item

Supported

29744 comments found.

Good day,

I have noticed that Avada theme comes bundled with new plugins including ConvertPlus, Is this eligible for receiving one click updates, extensions and freebies?

I need to use this plugin with the Addon that you only recieve when you input the license of the product? I want to use the Sendy addon and the contact 7 addon ?

Please advise or do I need to purchase the plugin seperately to license it and receive these addons?

Hello @Shaunmichael.

The ConvertPlus is bundled free with our theme however if you are looking to get the premium add ons that comes only after an individual license than you will require to purchase a license of your own as we are not allowed to provide a license key to our customers, same goes for any premium plugin that is offered FREE with our theme, the premium add ons will require an individual license, also the updates for plugins will be available to you when we update this on our own theme (bundle) like it happens for Revolution Slider and Layer Slider, i will also suggest asking the plugin developer about this as well :)

Thanks

-Ammar

Ok thank you, I am only referring to the addons for ConvertPlus, I would like to use the Contact 7 addon

Hello @Shaun

That is a premium add on of them and will require you to register your purchase with them, that will require a license purchase.

Thanks

-Ammar

Wow, thank you for the 5.4 gift. It’s wonderful to evolve/grow with your theme.
Hope to see many news in 2018. Specially some design features, like better designed buttons, images with hotspots or before/after (included in theme).
Fusionbuilder is better and faster than VC, but it lacks of some extra feature extensions/addons. In the meantime enjoy your holidays!

Hello @Waldemarker

We are glad to hear that you liked our new update, the best is indeed yet to come regarding your feature requests above we have a lot of customisation available for our buttons which you can change by setting button styles to custom and in other case you can always use custom CSS to change the layout completely, before / after plugin has not yet officially tested by our developers also once we release Fusion Builder as a stand alone plugin there will be many add ons available for it, we are continuously listening to our user’s ideas and suggestions so please send us yours to support@theme-fusion.com :)

Thanks

-Ammar

agico

agico Purchased

I’m very excited about that you include the ACF pro into the bundle. Do you have a detailed guide on how to use this plugin together with AVADA? Because as far as I know, ACF pro is not so user-friendly to the non-tech newbies. Thanks.

Hello @agico

We are happy to hear that you like our new update with more premium plugins bundled, however regarding the ACF pro you can read our document post here regarding it => http://bit.ly/2B6YPWL

You can also read their own documentation for further info on the plugin, yes using ACF pro requires you to have some amount of technical info on WordPress but that is exactly what the Advanced Custom Fields are for :)

Thanks for choosing Avada.

-Ammar

likeaen

likeaen Purchased

Hi, I can’t change typography from avada theme options>typography. the font area is not clickable, how can I solve this? Thanks

Hello @likeaen

In that case please try putting in the fresh Avada files using FTP method and also try disabling your plugins, check your browser console for any possible error as this is not a theme issue, i can assure you our theme typography settings work just fine and good without any issues so something must be wrong on system level.

Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ  

Thanks

-Ammar

likeaen

likeaen Purchased

Hi Ammar, I found the issue. SEO Ultimate plugin makes this conflict.

Thanks for your recommendations.

Hello @likeaen

Awesome to hear that, if anything else comes up please do not hesitate to open a support ticket with us :)

Thanks

-Ammar

ciclick

ciclick Purchased

Hi, i’ve updated my wp to 4.9.1 version and blog shorcode does not work. I’ve read the comments and i have found this link https://theme-fusion.com/knowledgebase/avada-3-8-8-blog-shortcode-doesnt-work-after-wordpress-4-4-update/ but it is broken. could you help me?

Hello @ciclick

I am afraid that is not a possibility right now to release a patch for an older version specifically, also the WP new version have some important changes due to which we strongly suggest you to please update our theme to the latest version :)

Thanks

-Ammar

ciclick

ciclick Purchased

Ok, thank you Ammar :)

Hi there

No worries. If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Hi! I’m excited about the new features, thanks! In my opinion the most beautiful demo pages are pages: whats-new-in-5-4, whats-new-in-5-3, etc.

They demonstrate new features and would like to download them from the library when i select avada classic demo to view the pages i can import. Can you add it there?

Is there a plan for exchanging elements that Avada users made using shortcodes to download and use it? I would like to have a common base of elements that we can do together and exchange. And if an item like anyone can copy its shortcode and paste it on the site

Hello There

This is actually a good idea so we suggest you to please send this to our feature and feedback area to support@theme-fusion.com

Also the pages you mentioned are actually promotion pages that are not imported with demo nor you can download or import them now using the Fusion Builder however they can definitely be created using our Fusion Builder and Avada capabilities.

Looking forward to assist you :)

Thanks

-Ammar

Ammar thanks for the answer, I will write this, if ever there will be an opportunity add these pages at avada classic demo to import, we will be very satisfied!

You’re most welcome :)

Thanks

-Ammar

arafatx

arafatx Purchased

I just want to know, where is the Avada setting stored? is it in mysql ? or any file that I can view ? I want to export my old setting back. I know that I can do this.. but I’m not able to access into the wordpress at the moment (site was hacked). https://envatohosted.zendesk.com/hc/en-us/articles/115005096125-How-to-Backup-or-Import-Avada-Theme-Settings. I just wanna view how I did with my old setting is it possible? Need help

Hi there

The Avada Theme Options are stored as serialized data in the wp_options database table

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

I notice on your demo page that if you have logged in before, the next time you click in the Username box in the Secondary Menu, your username(s">for Classic Shop will drop-down to click, but if you move the mouse to select it, the whole My Account drop-down will disappear.

Hi there

Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

rewez

rewez Purchased

First of all, awesome theme!

I’m currently working on a portfolio site with 7 portfolio categories and each category has its own page. I’m using the Widget Logic plugin to display a different footer for each page using conditional tags (using “is_page”). It seems to works fine everywhere except in the portfolio single page, which also needs to display a unique footer depending on which category it falls into.

Conditions like “is_category”,”in_category”,”is_tag”,”has_tag” doesn’t work and it seems only “is_single” or “is_singular” works which is pointless.

I desperately need this to work. Any help would be appreciated, thanks!

Hello @rewez

We are glad that you liked our product, regarding your queries however because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

where can i change in my home slide the text Art Director in freelancer theme?

Hello @hellas-honey

That text is actually placed inside our Fusion Slider so you need to edit the slider and you should be able to change the text and background image from there, you can read more about how to use and work with Fusion Slider in our documentation post here please => http://bit.ly/1XpTr6F

However if you need any further assistance please do open a new support ticket and our team will get back to you as soon as possible :)

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

Just a suggestion for your developers to run the Theme Check plugin against a clean install of Avada there are over a hundred issues with the theme not following WordPress standards that were created back in WordPress 4.4 and there are some security issues according to ThemeCheck.

Hello @bkerensa

We do have a KB post discussing this particular plugin and how important the theme check errors and notifications are so please read it here => http://bit.ly/2z8mi8a

However if you have something to add please open a support ticket and our team will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

If you want to use some special font like Japanese, Chinese etc. But you don’t want to upload “fat fonts” using the original theme method.

You can use Child Theme. Activate it and use your main.css Child Theme file to specify what font you like.

For Chinese fonts:

body { font-family: 黑体 !important; }

This will override theme settings and you don’t have to slow down your website.

For the authors

When use Child Theme

Page attributes (100% width) disappeared.

Previous 100% width setting saved until you try to change the page.

PS, updated theme, turned off/on plugins

Hello @Gauvoronsky

Yes, you can also use the fonts that way however regarding the query on 100% width template it should always stay for you and should never go away, if you have issues with that we will love to check out your installation.

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

I (though) i bought avada at the black friday sale but the fact is that the purchase got canceled because i didnt confirm my email (it got burried in the spam folder). I sadly just found out about this but the sale is already over… Is it possible to be able to buy the package at the black friday price of 40 dollar? I would feel really bad if i have to pay 20 dollars extra for not clicking on a mail i never saw. Thx in advance. (Screenshot : https://snag.gy/WuxS20.jpg )

Hello @nosnabrugge

I am afraid the sale time is actually over and the theme is back to its normal price that is $60, we can assure you that our theme is worth every penny and has a lot of features and premium plugins included in the package, right now however it will not be possible to get the theme in discounted price.

Thanks

-Ammar

arteest

arteest Purchased

Is there no way to lock the footer down to the bottom without adding custom CSS? If I have a black footer, it doesn’t look good to see all the white space beneath it. All I need is a yes or no. I’m not asking for suppprt or opening a new ticket. Thank you.

Hello @Arteest

It should definitely work for you, i have just tried and it works fine for me, i do see the footer sticked to the very bottom, can you please open a support ticket so our team can get back to you as soon as possible.

Thanks

-Ammar

arteest

arteest Purchased

My support expired before you guys answered me. This is all I wanted to do. This is my Salient setup. Notice how the header and footer reacts when “pulled”? http://bit.ly/2BRxEnv

That is what I’m trying to accomplish with Avada. No white space under the footer, no shifting navigation in the header.

Hello @arteest

This is definitely doable, i am not sure why you have issues getting the same layout with Avada, however if you need our assistance with the setup you can open a support ticket by extending your support from the link below.

Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ  

Thanks

-Ammar

leahtn

leahtn Purchased

Hi! I just purchased but I’m not totally sure Avada can do what I want it to do. Is there a way to do a hamburger menu, or hide the top nav entirely?

Hello @leahtn

Definitely there is, we have a complete header which enables header menu and hide the text menu for you, it can be viewed her in our demo => http://bit.ly/2kDfEm8 and here as well => http://bit.ly/2hiMA08 and this one too => http://bit.ly/2gbEqua

If you need further assistance with this please do open a new support ticket and our team will get back to you as soon as possible.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

-Ammar

jfeuzeu

jfeuzeu Purchased

no worries, posted in support area

Hello @jfeuzeu

That is the correct area to get our support :)

Thanks

-Ammar

Good morning. I used AVADA theme well. However, I have a problem recently and ask you a question. In the header menu of this theme, I tried to create a mega menu. However, only a few menus are applied, and the remaining menus are not applied to the mega menu. Also, after saving, the properties I applied are disappear. How should I solve it? please help. Thank you.

Hello @gbcsolution

This sounds like a max_input_vars issue to me for sure and you need to check your system status area to see if the limits are properly set or not, you can read all about system status here => http://bit.ly/29P6ivL

That article also explains how to increase the max_input_vars value so that your menus do not get truncated at all.

If however you need any further assistance we are just a ticket away from you :)

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

-Ammar

Thank you! I solved this problem.

That’s great, thanks for letting us know :)

Hello, I installed Avada to www.example.com. Now, I want to add another wordpress site using Avada with different design to www.example.com/child-site.

Do I have to purchase another Avada license?

Thank you - Sakdipat

Hi there

According to Envato’s licensing terms and conditions you do need a license per domain install of the theme -> http://bit.ly/2bdBDwp

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

Hello,

I use and like Avada but it’s far from perfect talking about SE optimizations. When we use tools that analyses the code, there’s a lot to do to improuve it.

Is there propositions or “developper tickets” we can buy to improove our avada website ? I mean, is it possible to work with one of your developper who perfectly know how to solve some issues to get better SEO performance ?

Thanks !!

Hello @studiohf

Avada is 100% SEO ready and there should be no issues, however for advanced SEO optimisation we suggest using Yoast SEO plugin, however we are always open to discussions and feedback so please open a support ticket with us using the link below.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you :)

Thanks

-Ammar

Well, yes but there’s Js files that could be combined and some other stuffs…thanks for your answer

Hi there

Here are some help files for you:

Avada speed & performance -> http://bit.ly/2fFKUvw

CSS & JS Compiler -> http://bit.ly/292wUxN

Site optimization -> http://bit.ly/1R3JGXU

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

I currently have ENFOLD. If I purchase and switch to AVADA, will all of my portfolios move over intact?

Hi there

Welcome to Avada :)

Switching between any two premium themes may take come adjustment to content as no two themes are exactly alike. You will not loose your portfolio content when you activate Avada, but may need to make content adjustment due to how the portfolio info was set out previously. I always suggest making a carbon copy of the current site, set it up on a Staging sub domain and then activate and adjust from there. Once one you can migrate your new site over to the live domain

If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, MB

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