We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.
We have done this for a few reasons.
1. Themeforest comments are not searchable and other users cannot reply.
2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.
3. Many questions are asked over and over so performing a search allows you to find answers more quickly.
4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.
5. This allows us to answer more efficiently and quickly since we only have to respond in one avenue
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Hi there, I love this theme! I am really happy with most parts, however, I am brand new to this type of site building, so there is a pretty huge learning curve on my end. I am trying to figure out how to make my full blog (with full content, rather than excerpts) as my homepage, with the ThemeFusion Slider at the top. I’ve installed my header and slideshow, I just can’t find where my blogroll is and how to put it on that page. This is probably a dumb question, but I am a little lost! Thank you!!
Thanks for the comments!
If you are using the “post page” as the “front page” then you need to download the custom page template we made so you can apply a top slider to it. See the post on this page in our forum.
If you need further assistance with that, post up on our forum!
Hi, we have recently purchased the Avada theme. We are trying to embed a google earth map into a table but the map seems to be cut off. Is there a way to do this? You can see it here:
Hmm, I cant reproduce this, Can you please post on our support forum with these details.
Hi, is it possible to change the full image size (featured image) on single Blog page to smaller size (or actual size)?
Sure, you can set a custom width/height for featured image on each post. Look in the post options box.
Our new forum is live, please be sure to check it out and create an account for further support. We’re going to be moving all support there for many different reasons, all of which are beneficial to you and us
I Couldn’t find the place (Blog Layout) where I can set a custom width/height for featured image.
Its in the post options box for each post page. Scroll down, its at the bottom.
If you need further help with that, post up on our forum.
I’m a complete novice but have watched all the videos and the theme looks great. However, there are no videos for the SEO portion of the theme. Is this something you could add or is there detailed documentation included with the theme that covers this? Or is this an area that you really need to have some experience in beforehand?
The theme is SEO ready and there is nothing special you need to do. WE’ve developed it with best practices in mind. If you want even further SEO support, you can use a plugin like SEO by Yoast, http://wordpress.org/extend/plugins/wordpress-seo/
Is there an option to keep the navigation menu fixed at the top of the page, even when scrolling down? Like have it locked at the top of the window at all times?
We do not have a “sticky” header at this time but are planning on adding one in a future release.
Recently Purchased !
Nice Theme !
If Woocommerce Integeration is available it will be really Number 1 Theme.
Expecting Woocommerce Integeration in future updates.
Thanks for the comments! We are planning on checking out Woo for a future release. But you can also use it now, many of our users use it without any issues
I’ve sent you an email about support request, did you get my message?
Yep but all it said was … “I’ve sent you an email about support request, did you get my message?”
Do you need support for the theme? If so, post up on the support forum.
I am trying to load the latest version 2.1.1, but am having issues. First, I downloaded the file fine after logging in, but now I can’t login to the support area. I “re-registered”, but when I enter my Product key it gives me a “this product key has been used” error.
Yes, because I’d used it during my original signup to the support forums. I am getting very frustrated.
Please contact me ASAP, so I can get this resolved.
I apologize for the frustration, we cna get this setup for you.
The old forum and new forum are not intertwined, meaning your purchase code can be used at both places without issue.
If its telling you its been used then its already in the data base, did you signup previously? The new forum has been up for about 6-7 weeks now.
You can email me your forum username/password and purchase code and I can check the database and get it figure out. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’l still get the email.
Nice theme. I would like to ask if the display can be fixed at 1024×768 resolution. I have noticed in the demo that a horizontal scroll bar appears and you have to scroll to see other parts of the page(maybe about an inch) and some users in low resolution may find it annoying.
Yep that issue has been fixed, you can see it on our live demo. We do use a cache plugin and I’ve emptied it but make sure you clear your browser cache to check.
But the issue has 100% been fixed, it was just a little styling issue with margins.
I’m really keen to purchase this theme.
A couple of quick questions:
Is there a way to not have any sliders and instead a static image or webform in that area?
For the header – can you change the background colour – i.e. so it’s a black behind the menu options?
You dont have to put a slider on the page if you dont want, you can put any type of content in the post content field instead.
Yes you can, right now it snot a theme option but we are adding that soon. BUt for now, we have posted the line of CSS you need to change the header background as well as the body content background if you wish. Its easily done
There is a problem with the toggle function when used within portfolio posts. Namely, the content expands/collapses but it overlaps with the post below.
I think there is a problem with the portfolio-wrapper height, but not quite sure.
Is there a way to fix it?
Thanks in advance,
We would need to see tis in action and be able to log in and check it out. Please signup at our support forum and provide all the details you can. Does it happen on archive page or single page? Post up your URL as well.
then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.
PreSales questions: Hi! first let me congrat for the nice theme you built! I’m choosing a theme for my website and I really like yours. I have a few questions: is it possible to fix the header? or to add a ‘back to top button’? and in the blog pages would it be possible to highlight somehow the post date (like with a colored box on the top left next to the image entries). Thanks a lot!!
Do you mean use a “sticky” header that always stays at the top of the screen? If so that is possible but would require you to customize the code to get it, we do not offer that or the back to top button out of the box. But we are adding one of those, most likely a sticky header in a future release.
Same thing for the blog, it is possible but not out of the box. You would need to customize the CSS layout to do that. We’re going to also add new blog layouts soon
Thanks a lot for your quick reply!!
No problem, anytime!
Hey love the theme and since I’ve bought countless themes and plugins from here I can really appreciate the detail the you guys put in. Even the tutorial vids. ONLY Thing and I would by the theme right now, can you guys provide the source where I can buy similar high resolution picture as in the demo. . . I like Photo dune but these pictures are great stuff and im not sure if tht would be availible upon purchase .let me know if I would be able find tht out and I would buy the theme in a second Thanks . .
Thanks for the comments! We appreciate it and certainly work hard to provide lots of details for our users
Most of the images came from Thinkstock.com or Shutterstock.com.
for example, the image of the girl on the home page is from thinkstock, number is 105671238.jpg
LMK if there are others you want to know and i’ll try to tack down the image numbers.
Hi, beautiful theme compliments !!
I’m a beginner with wordpress
Portfolio link /avada/4-column/ :
If i click on the first icon the popup appears and there are 12 items between video and photo.
Now after filtering through the first category (design and so there are 4 icons), if I click on the first icon the popup appears but the are always 12 items, the photos to be displayed should be three because they were filtered. Is it a malfunction ?
if i filter the portfolio through the category wordpress there is one icon but there are other items on the page 2, why they are not merged ?
The pages of the portfolio are not ordered like the thumbnails:
if i filter the portfolio through the “wordpress” category and i click on the link of the first icon, i access the page “Donec Ornare Turpis Eget”, but this should be the first page, really is the last, and i click on the “previous” button the page loads “Suspendisse Pharetra Urn” with lipstick that is part of the category photography, why ?
Rollover icon on page portfolio:
Is it possible on the icon include only a link to the portfolio page or only zoom ?
Can i create a photography gallery with many items ?
If i click on the shortcodes there are lightbox Images but in the gallery there is only one photo
and the photo does not resize to the size of the page and not appears the zoom button in the upper right like the portfolio popup
In the portfolio page example “Suspendisse Pharetra Urna” can i enter many photos that i want? and can i insert horizontal and vertical images ? or are cut in the same format ?
I dont understand the first question. But I can say that its working properly.
For the filters, filters are only able to grab items for the active page, they cant grab items from pge 2 or 3 if you are on page 1. If that is needed, then you need to specify that all items show up on page 1 and remove the pagination, which is possible via theme options.
Posts are ordered by date, so when you click on the first one, you can only go “previous” to go back in time. It goes fomr newest to oldest, so when you hit “previuos” you are going back in time to an older date. That is correct and how wordpress orders posts. You can manually reorder posts with our theme.
We’re adding the ability to inly use one, both or no icons on the rollovers. For now it can be done by following steps in our FAQ section of our forum
Yes you can create galleries using the wordpress gallery function as we did on this page. http://theme-fusion.com/avada/side-navigation/advanced-admin-panel/test/
Portfolio single post pages can have as many images as you want, you can out them in the featured image spot which will create an image slider, or put them in the post content field. The sizes will be whatever the image size is, the slider will adapt to vertical or horiz images
very nice thanks !! thank you
sorry but my English is very bad ...
if you can get answer for me is very important this thing
for the first question, in the page portfolio 4 column:
- i click on portfolio 4 column
- i click on the category filter “design”
- the site show 3 icons
- i click the first icon on the rollovers to start gallery (magnifier icon, no link icon)
- the popup/gallery contains 12 icon, but it should contain 3
the photo should be 3 because they were filtered by category “design”
otherwise there is a lot of confusion
thank you very much !!
Oh I see, that is working as it should. That first page is going to show the featured images from all categories even if you “filter” a category because its still a portfolio page that has all categories showing.
To do what you want, you need to only assign one category to the page. Then it will only show those featured images in the lightbox.
So its possible and works as it should, its not working on the demo because all categories are assigned to each portfolio page, the filters simply show you what posts are for that filter.
Hello, How do you get the prettyPhoto lgihtbox to work when you are on a mobile device…
Its disabled by default because it does not respond properly. We’re going to check out some new options for lightboxes that are fully responsive.
Yeah i found the rule in the header.php… gonna play around with it… Thanks
Cool, you can post up on our forum too if you have any questions or discoveries. It can be enabled by editing the code.
All of the sliders have stopped working on my site. They preview fine in the backend but don’t show up at all on the front end. Please help!
I see your other post about your computer, thanks!
Cancel that. I believe it’s a problem with my computer.
Those pesky computers, its a love/hate relationship!
More hate than love these days
I understand completely
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