36870 comments found.
When I am sending or posting a link for a page, there is no image getting attached with the link. How do we get an image attached to the link ?
Hello @Srinivasen
You will need to check these settings from Yoast SEO plugin in this case, please also make sure the OG tags of plugin and Avada are not conflicting with each other, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I want to translate my website to Swedish Language. Which WordPress translation plugin you recommend? I have WPML and Gtranslate in mind
Thanks
Hello @haashi
We do recommend using WPML or Poylang and have complete step by step documentation for both that you can find below.
Please check this documentation post => https://bit.ly/3qN0LOQ
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks. I am more inclined in buying WMPL, but I have 2 questions I have small website and I want to translate to only one Language, Is Multilingual Blog option ok for my website? My client does not want pay renewal fee every year, would the plugin still function as it is without an update? Thanks
Hi,
You can use Polylang if you don’t want to pay an yearly fee. It offers most multilingual features like translating posts/pages/menus etc and will work in similar fashion.
For pricing info on WPML / renewals, please contact their support.
For Polylang plugin usage with Avada, please see: https://theme-fusion.com/documentation/avada/translations/using-polylang-with-avada/
Thank you. – Abbas
Hi, I have an issue with your theme but I am not able to login on your support portal. I am using the Avada Hotel and Resort prebuilt website, but the main menu is not on the left, like in your home. On my website I have a menu with a 100% width on the main slider. Could you be so kind to help me, please? Thank you
Hello @Marketingimperiale
You should be able to open a support ticket without any issues, please send us an email to support@theme-fusion.com with your proper purchase code and our team will get back to you as soon as possible.
Thanks
-Ammar
hello! Is there an easy way to remove the “Flash-Sale” countdown from the items pages?
Thank you!
Hello @four
Definitely! everything you see on the content can be removed, which exact prebuilt site are you talking about here so we can provide some more precise assistance?
Thanks
-Ammar
Hello! The ” Avada – Classic Shop “
Hi,
Yes, you can remove the countdown there easily.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Please I added the logo in “Global Header > Global Header – Large Screen and Global Header – Medium / Small Screen”
But it appears on the desktop only, and does not appear on the mobile
You think what is the issue?
Also, the menu icon on the mobile, I want to change its style it, from where please?
please help me Thank you
Hi,
We’d need to login to check this further.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello! Hope you’re doing well.
I have a client that’s site was really outdated: wordpress version, avada version, plugins and also PHP version.
So i did the backups and updates and now fusion builder is not working properly.
I followed many of your tutorials (about deactivating plugins etc) but still not working. Example: when i try to change an image, i’m redirected to a page that says “Oops, This Page Could Not Be Found!” and it doesnt make any sense because library is working.
Can you help me please?
Hi,
We’d need to login and investigate this further.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, please i have the default contact form of template and when i receive email from contact form the object is “wordpress” (screenshot :https://ibb.co/BVbq1mp) how i can change it ? thanks
Hi,
For that you can use a plugin like ‘wp change default From email’.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For the icons not showing like that, please try the solution mentioned here:
https://theme-fusion.com/documentation/avada/how-to/fix-missing-font-awesome-icons-or-custom-fonts/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
My host provider is Siteground and I am using their SG perormance optimizer . Do I use Avada performace Wizard or SG perormance optimizer? Thanks
Hi,
I’d recommend running Avada’s optimizer in addition to using your own cache/optimization solution for a better result. Avada’s own optimizer deals with theme specific improvements mainly like a having a built in CSS/JS compiler, toggling ON/OF different fonts/elements specific options.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
The blog ‘boxes’ there are custom designed by using our new post cards feature. You can use post cards to freely design the general box structure for the blog / portfolio elements etc.
For post card setup/usage, please see our guide here:
https://theme-fusion.com/documentation/avada/library/how-to-use-post-cards-in-avada
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
wow! Thank you so much. I ‘ll try.
We’re glad to assist. 
Thank you. – Abbas
The latest version doesn’t seem to work with Elementor – is there a fix for that, or it’s just not going to work with elementor?
Hi,
I’m afraid we haven’t tested that plugin officially with Avada. I’d recommend using our own Avada Builder as it is as flexible and powerful for drag and drop page building.
For details on Avada Builder usage, please see our posts below: https://theme-fusion.com/documentation/fusion-builder/getting-started/fusion-builder-quick-start-guide/
For details on our Avada Builder Live (front end editor), please see:
Thank you. – Abbas
Hi,
So to be clear this theme does not work with elementor at all?
Hello @ladoucedesign
We have not officially tested Avada with Elementor as we have our own Page Builder called Avada Builder, with this being said we have had some customers who have been using Avada along with Elementor, we suggest you to get in touch with the plugin authors about this further to know more about compatibility.
Thanks
-Ammar
Hello, I have a pre-purchase question. In the Avada template version “mechanic” is it possible to insert a slider with multiple images instead of the still photo with the wrenches on the top right? Thanks Best regards
Hi,
Yes, Avada is very flexible. You can replace that section with a Slider easily – e.g. by using the bundled Slider Revolution.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello, I purchased another copy of Avada. When I try to post a question to Support Team I am getting a message that say my support has expired. Please help Thanks
Hello, Please disregard earlier message,my support is active now. Thanks
Awesome, thank you for letting us know.
MB
Hello,
Sorry I didn’t feed back sooner.
I still have the same problem. I have paid support and I want to submit a ticket, but I can’t because it gives me this message ” Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here” has you can see here https://prnt.sc/19qv7h6
I already logout and login, and it remains the same.
I need to send you a ticket urgently!
Thanks,
Leonor
Hi
Can you please send us an email directly on our ID here. Please do outline your issue and our team will check it further for you
We look forward to helping you!
Thank you, Shaminder
So this is a great plugin for Wordpress but you need to be able to submit bugs even after support has ended or this is useless to keep paying for just for support for bugs.
Hi
You can always report a bug via the following link, https://theme-fusion.com/contact-us/
We do have an option of reporting a bug in the contact form
Thank you, Shaminder
file upload stop working in last update?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I am having issues while importing Charity template. I tried other templates as well but result is the same. It keep failing and giving PHP memory error even when there is more than enough php memory is allocated.
How can I fix this? Thanks.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I created a ticket 2 days ago but no response so far!
Hello @ksingh
Our team is available for only limited hours on weekends so you will be getting your response today
Thanks
-Ammar
How can i create a multi-step-quiz form. instead of having a long form?
Hi,
Yes that is possible. You can use either use conditional logic in our Avada forms.
Or use a plugin like gravity forms.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I can’t disable Woocommerce cart icon on the footer main menu. but on the top main menu it’s ok it disabled.
Hello @StopsJeep
Please see where the icon is coming from in this case inside the footer, it can be coming from any place ranging from a widget to a custom layout so in order to provide a very detailed and precise response we need you to please send us a support ticket please.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
