We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.
Why do we use our own support forum?
1. Themeforest comments are not searchable and other users cannot reply.
2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.
3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.
4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.
5. This allows us to answer quickly & efficiently since we only have to respond in one avenue
To access our forum, you need to create a free account with your Themeforest Purchase Code.
Watch The Forum Video Tutorial Here
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Please See Our General Guidelines & Support Policy
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Thank you, we look forward to serving you!
How i have to make div(avada-row) max-width from 940px to 1200px and what 8i have to do fr update the theme
To update your theme, you just need to download the latest version from your downloads tab on themeforest, then update the theme folder via FTP or via WP. See this thread on our forum, HOW TO UPDATE YOUR THEME
IMPORTANT UPDATE INFORMATION
To widen the theme takes a bit of CSS and we do hard an FAQ on this topic on our forum. See this thread, http://theme-fusion.com/forums/topic/how-to-widen-your-total-site-width/
If you need hands on assistance with this or anything else, please sign up at our forum and post a new topic!
I just want to leave a glowing review for this template and the customer support. I am the least technical person and have purchased other themes here before that were way too complex for me. This theme not only is easy, it has so much more to offer than any other template I have worked with, and the support is stellar. By far this is THE best template I have ever bought. Thumbs up and thanks for creating this gem!
Wow thanks Blueprint4Love! We are very pleased to hear this from you, and it’s certainly our main goal if or our users. It’s nice to know its paid off!
Thanks again, we appreciate the feedback!
Really strong theme! Bravo!
But I cant find social sharing function for each portfolio item.
Can you add this function?
It seriously will help me, I would like to buy theme!
You can use the “social share box” shortcode in the post content field of each post. And we are also going to be adding it by default to each portfolio post as it is on the single blog posts. But you can add that same share box to each portfolio single post now via the shortcode.
Hello, awesome theme, truly amazing work!
Is it possible to flip flop the nav with the logo, so the nav is justified left, and the logo justified right?
I don’t see this in the theme options, and can’t find a clear cut way in the CSS when I inspect the elements…
Any help you can offer would be greatly appreciated!
We have 5 different header options right now but there is not one for left nav and right logo. But it can easily be done with a line of CSS that we can give you on our forum so yes, we can set that up for you!
Once you buy the theme, sign up on our forum and post a new topic and we can set you up.
I ended up figuring out where in the CSS to change the float parameters, but thank you!!
Awesome, thanks! Let us know if you need anything else, see you on the forum!
Revolution slider was upgraded to 3.0.5 some time ago. Where do we download the updated version?
We will issue the new slider plugin in our next release. The new update is a few weeks out and it was updated about 4x in one week so it’s not far behind. Our plugins are currently integrated per the current themeforest rules which means we need to issue a theme update to update slider plugins, which we are doing in next few weeks. Also, themeforest rules have changed and soon the plugins will no longer be integrated so you will be able to update it on your own.
Also right now you can disable the integrated plugins on the extra tab and install a standalone plugin via the plugin section of your admin, but that’s only recommended if you have also purchased a plugin by itself.
twitter sharing not seem on web site .
loading new twitts ?
We’re not seeing this issue on our end. Please make sure you are using the latest version of the theme v3.0.1. Then if the issue persists please sign up and post a new topic on our forum so we can take a look.
I am thinking about buying this theme but have a question:
Is it possible to have the Youtube/Vimeo Video in the slider be static (the only slide – that doesn’t move) on the home page?
Yes you can do that a few ways. You can use the flexsldier or themefusion slider which does not have animations. Or if you want to use the layer or revolution slider, then you can have other animated layers or slides, but change the speeds/times on the video slide to not animate.
Hope that helps!
I’m having trouble with my logo dropping down below my menu.
it’s not too big for the area, I’ve even tried uploading smaller logos and it still drops it down below the menu.
I’m using header 2.
I’m just starting out… http://www.beautybycrystalanne.com/blog/
I’d like to menu/logo area (the pink part) to be 40px tall, which is the height of my logo.
Sure we can help with this. We would need to see the logo in place though, right now its just a logo placeholder it looks like. I would first drop your real logo in there, then on the header tab in theme options you can adjust the header top and bottom margins, as well as the logo top and bottom margins, and left and right. All done via theme options.
We can also assist with that and do it for you on our support forum. Signup there and post up a new topic with your site URL and the description you gave above and we can help you out.
Having some trouble with out portfolio section. The ‘all’ category works fine but no posts are showing up for the ‘China’ or ‘International’ categories.
There are no posts for Chine or International that are on the first page, so they wont show when the filters are used. The filters at the top, only sort posts from that first active page. This is how the filters work, although we are going to try and cahnge that so its able to grab items from other pages as well. For now, you can change the portfolio items per page on teh portfolio tab in theme options. Insert a higher number so more posts are on the first page, or you can insert -1 which will show all posts on the first page.
If you have further questions, please signup and post on our support forum where we are handling support. Create a free account there, then create a new topic with your questions and we will be with you promptly.
CLICK HERE FOR SUPPORT INFORMATION.
Thanks for the help!
You’re welcome, anytime!
I cannot open a portfolio post, it redirect to a default empty page with “Page not found”, from the icon or from the admin page if I click on “View Post” and from the portfolio page. I have read previous posts with the same problem and you have said to email in their log-in details, but I cannot find them on your website.
This is a perma-link issue, you might of changed the perma-link setting, if so then it needs to eb setup right.
If you use default, then go to settings > perma-links and select “default” and hit save changes.
If you need to use custom, then go to the “portfolio” tab in theme options and enter your custom slug in the “Portfolio Slug” field. Just make sure its not the same name as your portfolio. So if your portfolio page is called “portfolio”, your slug could be “portfolio-items”.
Once you insert the custom slug, go to :settings > permalinks” and select the “post name” and hit “save changes”
If you still have issues with this, we would need you to signup on the forum and post a new topic then your admin info. The other post you saw before about emailing info is from a long time aqo before we had a forum or was for a forum account issue. The forum is much easier method now.
Signup at the forum and create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.
Cannot access support forum because purchase code is showing up as being already entered?
Email me your purchase code and forum username. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.
I’ve bought AVADA through a web agency who designed my site. Now I’d like to optimize the ranking .
How can I use minified or gzip CSS with AVADA ?
Google pagespeed keeps compaining about non-optimized resources embedded in AVADA
You should be using a cache plugin, like W3TC which minifies CSS and JS files. Our demo, which is super loaded with content, ranks 86/100 with Google Page Speeds, which is very good.
We can also assist you with other more detailed questions but need you to signup and post on our forum. You would need to get the purchase code from the web agency that bought avada. Then make a forum account with it.
> Does your Elastic Slider, Flex Slider, Layer Slider and Revolution Slider supports this kind of treatment mentioned on this website:
Basically, just need to know if PNG images that passes the slider’s are supported.
Love that site, its a beautiful rendition of Avada! Yes you can use PNG files with the sliders. But I would only recommend using them with the layer or rev as the files sizes can be larger then jpegs and the flex and elastic slider would be better off with jpegs.
Hope this helps, Thanks!
Thanks for the feedback!
I think I didn’t made myself clear because my question wasn’t about image file extension but to know if, by standard, the image slider allows layers to be placed outside of the slider dimensions.
For example: on the website http://idesign4u.co.uk/contact-david-cresswell/, the first slider has a cartoon of a guy that his head comes out of the slider .
Does Layer Slider allows this option?
Oh I see, yeah I missed that. No it does not allow images to be placed outside of it, you need to trick it and use a white background towards the top of the image, that way it appears as if its sticking out.
Hi, I’m interested in this theme for an ecommerce website. It’s adaptable to this purpose?
Is there anyone using it to ecommerce?
Yes, its compatible with WooCommerce, which we recommend using. We’re also adding full design integration in our upcoming update.
Do you have a release date for that update?
Its coming in about 2 weeks, maybe 3 to be safe
Hi, I am considering buying this theme but I would have a few questions:
1. what is the width of the theme for boxed version? Mostly I am interested on the template with 1 sidebar so that I can understand how much space is for the “main area” where the posts and the pictures are.
2. Can you elaborate on the SEO features that the theme as incorporated out of the box?
3. What are the Gallery/Image displaying features of your theme? I am looking for a theme that will be able to support lots of images in different categories and will be able to showcase all, or only certain categories. And I would like to do that without using additional plug-ins (like NextGen) that tend to not integrate well visually with all the themes.
4. How is your theme on handling lots of posts? I have over 300 posts in different categories and I need the ability to:
– have multiple “blog” pages that will display certain categories only (in excerpt/summary and a picture, not full text)
– while in single post reading page, the ability to navigate to the next post from the same category
– clean and speedy loading.
5. Is there any visual page builder? Can you explain the process of designing pages withing your theme?
6. The last update on the them was during May. Can you detail a little bit the roadmap for the upcoming period? Is there anything in the pipelines for upgrades and features?
Thank you. I am sorry if my if I posted a lot of questions. I already purchased 2 themes that in the end proved to be not what I was looking for and I consider that to be my fault for not doing my homework in advance. So I am hoping the 3rd time will be a charm
Content width for boxed and main is the same, its 940px. Main content area and sidebar can be adjusted via theme options to use any amount of that space you wish for each area.
Basically its how we’ve built the theme, with SEO best practices in mind. And wordpress itself has a great SEPO base as well so with that combined is a great start and efficient for most users. If you want more, we recommend using SEO by Yoast plugin which is free.
You can have as many portfolio pages as you wish in the 1-4 column view and can show all or only certain categories. You can also use the default WP gallery. But if you are using it for large photo galleries, then it is best to use a plugin like NextGen which does work with Avada. Thats true for all multi-purpose themes though, unless you get a photography theme. We are building in some gallery options that will be like our portfolio, that is coming in an update down the road. But you can use the portfolio for that if you wish, but the column view has cropped images for consistency.
You can have as many posts as you wish, and organize them by category. You can have multiple blog pages with the blog shortcode and the built in blog page. That is not an issue. You can control excerpt and excerpt length as well.
There is not a page builder, yet. We are adding one in an udpate. Right now, pages are built using shortcodes, which is easy to do and allows you the same flexibility of a page builder, just without the interface. We’ve had several newbie WP users who get it and love the process, see our shortcodes video on youtube channel.
May 30th was the last update, so its been a little over 1.5 months. Typically our updates go every 4-6 weeks, but this one is a larger update so its taking a bit longer. It will be done in next 2-3 weeks. We are always updating the theme and adding new features and improvements, that much you can guarantee. Avada only gets better and better and we have the best support around the marketplace for sure.
Hi, I purchase the Avada Theme for a few reason one was the features of the Theme and also the support forums that you have set up. I am a little confused though as the forum states they are check 2 times a day yet I am still waiting for a reply to a post 1 day 8 hours ago? and another that was poster yesterday? the posts in question are listed below.
Please can you let me know why there is such a delay in answering forum posts. Many Thanks and I love the theme.
Yes we do check it twice a day, actually more like 3x.
But its coming off the weekend so times are a bit slower. The forum is checked on the weekends, but as you will see its not checked as much. We all need a little time off
So because of that, forum times on weekend slow down so on Monday we catch it up. Regular response time is 12-24 hours Mon-Fri.
I will check your threads and reply, thanks for your patience!
It is a great and elegant theme. I am thinking of using this theme for my website. One question.. I am currently using Decor child theme of Genesis framework. In many pages of my website I use “secondary navigation” which the framework provides. Here is the link where I use the secondary navigation option in my website, please take a look.. http://bansurimusic.com/members-area/
In this theme do we get a secondary navigation option? If yes, that’s great.. If not, can you please suggest any alternative method so that I get the required result ..
With Avada, you can use a side navigation set, which is similar its just on the side. http://theme-fusion.com/avada/side-navigation/advanced-admin-panel/
You can have as many different side nav sets as you’d like and they can contain as many levels as you’d like.
Hello…is there a sitemap & 404 included in theme? Thanks.
Yes to the 404, but not an included site map. But it is on our feature list so one will be added in a future update. For now, you could use one of several available plugins for that.
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