39198 comments found.
In a custom taxonomy, new terms detect the existence of a given ACF but its value is not retrieved during Dynamic Data rendering, while old terms work correctly. Why?? Same data, same taxonomy, same Layout, No cache…
Hello @evenio
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Ah, Sure. I have 2 licenses and both expired… Seems that problems don’t come in time (for us the buyers)
Hello @evenio
Can you kindly make sure that you are on the latest version of Avada in this case?
Thanks
Yes. Updated yesterday (Avada, WP Core, WPML…). Every new term created within an AFC custom taxonomy gets the title correctly but the permalink and other dynamic data are wrong. Old terms are working well. Thankyou.
Hello @evenio
Kindly get in touch with us here about this and include your website details and issue => https://avada.com/contact/#contact
Thanks
-Ammar
I would like to say “THANK YOU” for addressing this issue and finally getting it solved
You are most welcome 
Dear team of Avada thank you for the amazing work! I have a question please: i’m using Agency theme and I can’t make my “hero section” responsive. Why is this happening? Thanks!
Hi
The hero area would be responive however the cover mode effect can show background cropping based on the size of your device. We would request you to please reach out to support as they can explain/help furter in details
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Dear team of Avada thank you for the amazing work! I have a question please… the mobile menu of this theme: https://avada.website/ecommerce/ is not working well in the middle screens and is not covering all the weight 100% is also not responding well to open closed from the icon…. can you please proceed to a correction or give us a guidance how to fix it…? The issue is obvious in your sample theme (i did add the uploaded link) thank you
Hello @Nikip
The condition was disabled for some reason which have been enabled and should work, you should be able to enable it on your own website without any issues from the off canvas conditions tab.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I will need support thanknyou
Hi
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Why is it that when I have a very simple sticky column that works in a regular page, and if I use the same code (saved to the library) and add it to a custom layout for a single calendar event, the sticky column doesn’t work?
Hello @CreativeGamut
Not possible to tell what might be causing it without taking a look into your setup, we suggest you to open a support ticket with our team so this can be checked further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
i am using avada since many years, i have noticed that in my website where we input the avada purchase code i am getting a message saying that the purchase code is already being used on another domain! please assist on this , anyone has the same case?
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Support is slow… 24 hours between replies… I have not been able to use the template correctly yet. Support ticket: 578686
Hi there
Your ticket is in progress, and our team has replied to you well below the 24-hour threshold, requesting additional information. Our team will continue assisting you with the support ticket.
Thank you, MB
Every reply, between 12 and 24 hours… I still can not use the them. Bad support!!!
HI there
As mentioned above, your support ticket is in progress, and a member of our team has responded to it again. Please check your inbox. If you have any further questions, you can add them to the support ticket.
Thank you, MB
I have been using the TABLE element in a website I am building. They are typically 4 columns and 30-60 rows. Example on this page: https://gatorwebsclient1.com/actisol-compact-unit-dual-voltage/ Recently, I noticed when I look at the coding for the table in the “Text” view, it shows the coding in one big bunch and not as typical html layout would show it. It makes it very difficult to manipulate in the “text” tab view. Looks the same in visual with the table outline. I’ve tried deactivating all other plugins but with no success.
I this this is called minifying the coding from the research I have done.
Do you have any suggestions how to get the “Text” tab view back to looking like normal?
Thanks for the help.
Hi
In the text mode, the table will be seen in its html format. We wdo not suggest editing the table in this mode. Please make use of the visual mode or the live editor to easily edit the table
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello. There is one thing that is bothering me. Why is Elman Post Card Archives not working for me? I used it on my blog page but it is not displaying any content. Can you tell me why?
Hello @aghajani82
We will have to look into your website to provide support on this actually, there could be multiple reasons for that so it won’t be possible to provide any information without having a complete picture.
Click Here to Get Avada Support
Thanks
-Ammar
Please help if you can. $50 is just the renewal fee for support. Avada is in our hearts.
Can you please help? Among the websites available in the Avada panel, introduce a website that uses Post Card Archives. I want to see how it works after installing it. I checked all the available ones. I have tried it but I have not tested it. But none of them work. I think Post Card Archives has a technical problem that you should fix in the next updates.
Hi
We have not been able to replicate such an issue. Can we please request you to reach to us via my.avada.com link here
We look forward to helping you!
Thank you, Shaminder
Thank you. I sent my message. I hope it will be addressed.
Hello @aghajani82
We will get back to you
Please clarify the following.
1. If I use the responsive views, desktop, tablet and mobile for a container, is the source code still generated for all the views, but only displays the container view selected in the frontend?
2. And if I use conditional rendering using the device type filter, will only the code for the selected device type be generated?
3. Much of my website has been created by toggling the responsive views for containers to display items on desktop, tablet, and mobile. If I switch to conditional rendering to help reduce the generated code, will having my responsive views still turned on cause any issues with the live builder or on the front end?
4. Does conditional rendering supersede responsive views?
5. Are there any plans to add conditional rendering based on the screen size, like responsive views?
Hello CreativeGamut
1. This depends on how you are setting up the different device settings, if its set up using rendering options you won’t see the code being added on device when its rendered on specific devices, more about this can be read here => https://avada.com/documentation/how-to-use-conditional-rendering-in-avada/
2. Yes.
3. Responsive view and rendering options are two entirely different things, one simply tells you that how the content will appear on a specific device while other gives you option to disable the content for specific devices.
4. No, again as I mentioned they are for different purposes.
5. Not at the moment, the rendering which is device based works on the basis of breakpoints set already.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
After some testing, I’ve found that the conditional rendering logic for different device types—desktop, tablet, or mobile—for containers does not adhere to the Element Responsive breakpoints I set under Avada/Options/Responsive. I tested this on actual devices and also used the Inspect feature in Chrome, Safari, and Firefox, and the results were consistent. When I use the container visibility options for small, medium, and large screens, these settings do follow the Element Responsive breakpoints. Although the container visibility options presumably use CSS display:none and generate the code regardless, they still allow me to design layouts with fixed breakpoints. It would be helpful if the Avada team could link the breakpoints set under Avada/Options/Responsive with the conditional rendering logic for different device types.
Hello @CreativeGamut
Thank you for your feedback, if you need any further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, Is it possible to change the “Request A Tour/Contact Agent” block to Woocommerce “Add To Cart” I need to know if this is possible and easily implementable without editing the code. My purchase decision is highly hinged on this. Thank you.
Hello @teejaxx
Avada is completely compatible with WooCommerce and you can even create your own product page so yes, you can surely have your own custom product layouts whever you need the button to be, it can be placed there.
We will be happy for you to be a part of this Community.
Thanks
-Ammar
Thank you. However, you did not answer my question. I will like to know whether your pre-built website precisely Real Estate can be modified to have “Add To Cart” button instead of “Request A Tour/Contact Agent” I have bought themes where the creators claimed compatibility yet it they could not implement it even with my Support subscription. I want my website visitors to be able to add the properties to cart not contact agent, is it possible? Have you done it before? Thanks
Hello @teejaxx
That simply means you add woocommerce and then add properties as products, you can then add any extra fields you want in those products via ACF and yes it is possible using Avada and ACF
Thanks
-Ammar
I’ve recently transferred the hosting for a website with the Avada and I’m getting the message: The purchase code is already being used on another domain. But it’s not, it was just briefly hosted in two places but the message has remained since. Can you tell me how to fix this. Thanks, Greg
Hello @twenty20media
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If yuo need further assistance with this, kindly open a support ticket and our team will follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks that worked
You are most welcome
Hi! Can you please advise on how to turn off the comments to posts? Not to hide but to turn off completely. Since i have a problem with spammers. Thanks
Hello @LeroVokova
You can simply do that from your WP Dashboard > Settings > Discussion Tab and disable this option => https://cln.sh/XsJQCM41
If you need further assistance, please open a support ticket following the link below and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support Team,
I recently purchased a theme and i imported the business demo layout.
But the problem is header is not imported?
Kindly check through below link: https://elevate-brokerage.com/staging/Please tell me how i can import header same like business demo layout.
I want it on home page and on other pages like demo.
Please tell me how i can do it?
Thanks
Hi
Please ensure the header layout is selected by going to WordPress admin panel dashboard → Avada → Layouts. If you are still facing an issue then please reach out to support
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I purchased the license a few years ago, but the website it was used on has been deleted and I no longer use it. I now wanted to activate the license on my new website, but I get the message that it is already in use. Could you please help me with this?
Hello @buecok
You can simply reset the license and use it again as the license is valid for lifetime for a single domain.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will follow up further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
We are using The Events Calendar and Events Calendar Pro plugins. They both work great without enabling the Avada Builder Element “Events”.
Based on the above:
1. What is the purpose of Avada’s “Events” element? 2. What happens to our calendar events posts when we either enable or disable Avada’s “Events” element? 3. Can we build events posts without using The Events Calendar and Events Calendar Pro plugins?
Thank you!
Please add to the above:
4. What CSS and JS files (file names / file paths) are loaded when we enable Avada’s “Events” element?
Thank you.
Hello AeroConsultants
The Avada Event Element is our own element that actually takes into account the ECP post types, it is simply designed to show those events and more about it can be read here => https://avada.com/documentation/events-element/
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thanks for the quick reply!
I don’t understand your answer and your documentation is not clear. Support request submitted. Shaminder answered in more detail. Your documentation needs to be updated to indicate that Avada’s Events element is useful only if The Events Calendar plugin is installed.
Have a great week.
Hello There
Yes, that is correct as Events is simply a custom post type which is only added once you have the plugin installed, it works same way as Products for woocommerce, you can not have products without installing woocommerce unless you make a custom post type of your own.
Thanks
-Ammar
I need a simple one page website with no ecomm or anything – just a contact form and a way to display a few images with copy. Would this be flexible enough to be that simple? It might be overkill but i like that you have so many people who have purchased and are using it, it makes me feel like it wont disappear soon, which some of my other themes did.
Hello @feebee45
You can surely create a simple single page website using Avada as well without any issues, there should be no issues doing that at all and we have plenty of users on a simple one page website, Avada has been #1 theme for decade and is not going anywhere soon
We will be happy for you to be a part of this amazing community!
Thanks
-Ammar
Will avada theme work with ang shopping plugin such as fluentcart.com? Thanks
Hello @dscurlock
We are compatible with WooCommerce and have complete design integration with it as well, however regarding these specific plugin(s) we have not checked them with Avada so kindly get in touch with the plugin author(s) about compatibility further.
Thanks
-Ammar
Hi, I just updated the theme to the latest version (including Fusion Builder and Avada Core) and now my collection of 100% height containers no longer works. Everything was working fine before. Is this a bug in the new update? This is very annoying because I wanted to go live with my new site soon.
Hello @housegrafic
There is no such issue with our latest update and you should be able to use 100% height containers just fine and good, with that being said, you do have a valid support with us and should be able to open a support ticket.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
You still have no support for dokan or MultiVendorX?
Hello @dscurlock
We currently support WooCommerce for the ecommerce specific websites so you can checkout it’s add ons in this case, for the above resources, we have not officially tested Avada with them.
Thanks
-Ammar
Hello, I purchased support but still not able to submit a ticket.
Hi
Your support is showing active and you should be able to submit a ticket. Our team will reach out to you on your registered email ID
We look forward to helping you!
Thank you, Shaminder
