Hi there, I have purchased the theme and downloaded, but it’s not allowing me to upload to WP saying the file exceeds the limit?
Are you making sure you only upload the Avada.zip file? Make sure you are not uploading the entire Avadav3.3.zip file, that is the main package, only upload the Avada.zip file which is the installable wordpress theme.
What’s the best way to update the theme please.
Thanks in advance
See our docs for how to update the theme, http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Click Here To Create A Forum Account & Get Free Support
Noooooooooooo… the new theme solved some old problems but brought up some new ones lol.
1.) The bbPress option pages have completely disappeared! http://i.imgur.com/BMkKFtU.png
2.) The transparency for the sticky header doesn’t work I tried all values, 0.1, 1.0, 1, 0, it doesn’t matter. I want it to be completely opaque but it refuses to work.
I’m going to post on the support forum, but I love your help because you always answer quickly with good results hehe, it’s a little slow on the forums !
We are not able to reproduce either of these issues so we need to check on the forum. The reason why we do that is because we cannot do any type of troubleshooting here in these comments, and we have an entire support team who works the forums. Please other users can search for similar answers, or even reply to each other.
For #2, you may want to check if you have custom CSS entered already for the transparency in your CSS field. The values .1 all the way up to 1 are working on our end.
We’ll follow up on the forum, thanks,
Just a quick note to thank you for the 3.3 update! You guys are doing an excellent job, always improving the theme. You sure deserve all the success that comes your way!
Can’t wait to see the magic you’ll bring with Version 4!
Thank you very much, we greatly appreciate that
We have some amazing things in store for Avada, we’re very excited about them!
Hi.. if i use this theme is it possible to move the menu lower down to include a prominent phone number in the top right corner?
I saw a ‘build your own’ option for the homepage which suggests I might be able to do this but just want to check first.
thanks in advance,
You can include contact info in the top left or top right of header versions 2-5, you can view them on our demo. If you want it in the header background section, then you could use header 4 and insert the phone number in the tagline area.
I bought your theme yet it is no longer in my downloads.
04 Apr 13 Purchase Avada | Responsive Multi-Purpose Theme 2833226 $-45.00
We have multiple conflict with other plugins like Premium SEO and we need to download the latest version. This is not yet on a production site.
Hmmm, sometimes a purchase can be removed after a period of time, but if you contact Themeforest support and let them know that they will put it back for you. We unfortunately do not have any control over that, they need to fix it. See the link below, you can fill out a support ticket there.
@michaelgalvinphotography, yes you can include a phone number and email address. This theme has five header choices so you can add those things(and more). And yes you can also build your own page(s).
Hope this helps.
Hey guys, how do I override the BBPress Use Global Sidebar for specific forums — and pages?
Override it? To overide it dont use it, make sure it says “none”.
For specific forums and pages. Setting it to none overrides EVERYTHING.
See our forum reply, I explained how it works for us and asked for login info if its not working that way for you,
Hey, I already responded on the forum a while ago. I haven’t heard back. Thanks.
We’ll respond or have already, we answer each thread in the order they were received so make sure to only reply once then wait for our reply. Thanks!
Incredible theme !!! Best theme and flexibility ever !! Good job. Let me know if you guys post any new theme.
Thank you very much, we appreciate the comments More stuff is coming soon!
View Our KnowledgeBase
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Thank you, we look forward to serving you!
Great theme! I just started playing around with it to get it the way I want. I have a question how do I make it to where the coming soon page that comes with this theme is the only page that shows up while I am working on the theme in the background?
You can do that, just make that page your home page and users will not be able to use the menu or anything. Settings > reading and set the coming soon page as your home page.
I have 2 problems. First, I want to reduce the height of the header top. How to do ?
Second, I want to add lightbox text. I want to click on link and open lighbox with HTML text and tags. How to do ?
Please signup and post on our support forum for these questions, we can provide much better support there. And be sure to include your site URL as well.
For the lightbox, you can show the title and caption as long as you have them entered for the image and the options selected in theme options > lightbox. You cannot add HTML to it though.
I purchased your theme and would like to add some content boxes just like the ones in your theme-fusion.comm website. With the 3d flip effect.
Is there a way to do it in Avada theme?
Thanks for creating such a great theme
Thanks for making such a great theme.
There’s one thing I’d like to add to my home page, and that is a set of 4 rotating content boxes, just like the ones you have on your theme.fusion website.
Is there a way to do this with Avada?
I can see you’re using css3’s transform function:
How could I do this in Avada?
Thanks a lot
Currently the flip boxes are not apart of Avada, that is our own company site. However we are going to be adding a version of flipping boxes in a future release.
Could I use a picture as the image for the content box, which are linkable to description pages with photos. If so how many boxes could I create. I intend to use them to show what services we offer.
P.S. Could I have more than 1 row of pictures/link boxes
I would recommend setting up something like you see here, the 3 image boxes below the slider. You can have 4 in a row and as many rows as you wish, http://theme-fusion.com/avada/home-version-3/
Seems like a great theme. I just can’t seem to load the them through ftp or wordpress. Wordpress is saying file is too large, and the ftp is not showing the styles like your “issues document” explains. I understand why your saying this can happen, but i reviewed the folder I’m uploading and based upon your video and support I’m uploading the correct theme file and doing it the correct way. But yet its still now working. Im running the most recent wordpress version. Any thoughts would be a great help.
Thanks in advance.
grammar correction – “now” = “not” sorry about that.
Are you only uploading the Avada.zip file via Wordpress? Make sure you are only uploading the Avada.zip file to Wordpress, or extracting that and uploading the Avada folder via FTP.
Hi thanks for getting back so quickly, yes Im only uploading the Avada.zip file from the folder.
Sorry, to be more specific, I’m extracting the Avada folder and uploading via FTP like I do normally. Thank you
Did you follow the steps in our docs? Look here and under the “Installation” menu item: http://theme-fusion.com/support/documentation/avada-documentation/
If that is not working for you, we would need you to post on our support forum so we can get your info and install it for you. If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.
Hi Luke, please update me on the forums. I’ve been patiently waiting for 10 hours to get this fixed. Thanks!
It’s been replied to already. Reply times can take up to 24 hours Mon-Fri, we answer threads in the order they were received so when you reply back to your thread, then the thread goes back in the que and we answer it when it comes up next. That is the best way to get through them and fair to everyone. Just be sure you only reply back once and od not bump the thread and reply twice before we get to ti or it will send it back again and take 2X as long. Reply times are at about 11 hours right now.
Please check this out: http://i.imgur.com/Ec5X99O.png
Is it possible to make the nav path to be more complete? like: Home/Portfolio/Classic Layouts/4 Colomn Classic.
Please post this on our support forum and our team can answer that for you.
And see the reply from RST101 below.
thank you Paul.you’re correct. @@
@shawnshan the way to achieve that would be to make the other pages the child of your main(parent). Go to category of your choice in portfolio and you will see parent. You can then make any of them the child of the selected category. This is a standard WordPress action and not a theme related action.
I tried signing up at theme fusion but my purchase code was not accepted please help!
Please try to type in the purchase code instead of copying and pasting. That should do the trick.
Do you have plan to release Chinese Simplified language pack?
All of our language files that are already translated come from our user base, so as soon as someone submits that we will include it
Can you send the Chinese Simplified language pack to me,or send the download url to me?Thank you.
We do not have it, see my post above. All our language packs come from our users when they submit it. Nobody has submitted that pack yet, right now we only have Chinese – Taiwan (zh_TW)
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