Purchased your great theme a while back but have an issue when try to post question on your support forum as it has an issue with my purchase code. Please help. Naturally I have the purchase code and info etc on my Envato account. Thank in advance, Stephen
Have you tried to manually type in the purchase code instead of copying / pasting? Try that.
If the issue continues, please email me your code. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.
Thanks for the speedy reply, I’ll try that
Thanks again, looks like issue’s been resolved. Lovin the support guys!
Fantastic, thank you for the follow up and feedback!
Hi I tried to register at your support with my item purchase code but I get “Please enter a valid purchase code. Please click on the ‘What Is This?’ link below for steps to find your purchase code.” It does not matter whether I copy/paste or type it.
Here is my support request: You claim to include designs for gravity forms but a form with Name and E-Mail uses different styles for those fields – does not look good.
Any hint how to fix this?
You already have an account on our forum with your purchase code already setup, http://d.pr/i/So8G If you do not recall password, use the forgot password link. Or email me and I will reset it.
We do have design styles for gravity forms, the form fields will pick up the avada styles. We would need to see your site and form to help further. Also, are you using the latest version of Avada?
Thanks will try.
Re css: you miss the input field types like
.gform_wrapper .gfield input[type=email], .gform_wrapper .gfield input[type=tel]
Hmmm, are you you using v3.3.1 of Avada?
Yes, but I am using a child theme…
I would suggest activating parent theme just for testing.
Why would I do that and lose all my styling?
I leave the testing for you, I already had to add the missing styles.
No you misunderstand what I meant, and you would not lose all your settings I was simply asking if you tested it with the parent theme to see if you get the same results. We never know what has been done with child themes that users use, so if an issue arises, we ask that you test it with the parent theme to see if the issue is the same. 9/10 times its not.
This is why I asked, we get all the same styles for those fields using gravity forms: http://d.pr/i/wnkp
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
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Thank you, we look forward to serving you!
I need to have two clickable buttons (like your green purchase) right on welcome for the viewer to have a choice to take him further. Can you add 2 or 3 buttons?
Yes you can use the blank template and put like a “Welcome” page that allows the user to choose a path.
I can’t seem to be able to change the font color For the secondary header (top header)
I tried changing it on “Secondary Menu – First Level & Top Contact Info Color” option and the actual color white can’t be changed
Do you have custom CSS inserted in theme options that might be overriding it?
Also, see this KB post, it could be due to cache: http://theme-fusion.com/knowledgebase/theme-options-not-working/
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Click Here To Create A Forum Account & Get Free Support
I have a problem with the menu, there is a bug because I have setup menu’s wih submenu. But there is only a maximum amount, when I try to save it disables the menu. When I choose regular template than I can add more submenu’s
This is not a theme bug, but a memory limit on your server. If you try to save a menu and it does not save, then the memory is too low. Contact your host and let them know of the issue.
After the las upgrade my wishlist is not workin any more wishlist suport sendme this information is someting can you help me please
After some investigations, I’ve found what’s causing the issue. This line of code
found at line 35 of Avada/page.php was the one causing the trouble. I believe it re-runs SQL queries (base on this wordpress codex http://codex.wordpress.org/Function_Reference/query_posts) which makes WLM thinks that the username and email you’re trying to register is already in the system.
Commenting out that line should fixed the issue though I’m not sure how that code is used by the theme so I suggest you contact them about it.
Thanks for the info. Which wishlist plugin are you using? We can certainly take a look and make any needed adjustments. Its best to signup and post on our forum where our developers can check this out and reply.
Hi Guys..on the template, i didnt find out how to install the header 5, like in your live template…??
how do i install the header5 ?
It’s all selected in theme options.
I have recently purchased ur theme.
One thing i find missing in it is page builder tool.
Can u suggest any good page builder plugin that is compatible with your theme.
Currently we have a shortcode builder, and a page builder is being added in our next release. I cannot suggest one at the moment because we have not used one, but there will be one coming soon in an update. Thanks!
When clicking on photos, for example, on a featured image of a blog post, the photo pops up in a lightbox and shows a tweet and facebook button at the bottom. This is great… but how might I be able to also add a “Pin It” or Pinterest button to these images?
You would need to customize the code to add Pinterest. We use prettyPhoto lightbox.
I understand the full scope of this is probably outside of what theme support offers, but can you give any insight on where I would begin to do this?
Or can you tell me which PHP file I would need to edit to make changes to “prettyPhoto”? Thank you.
You would need to edit dynamic_js.php in the frameworks folder
$3 million in sales! I declare today is ThemeFusion day! Weeeeeee!!
Technically we are still pretty shy of 3 mil, the theme was only priced at $40 when it first came out! But we appreciate the comment!
You are going to be very excited about 4.0, we are focusing 100% on it at the moment and trying to get it done as soon as we can. Lots of great new stuff!
Weeeeeeeeeeeeeeeeeee!!!! Turning off my phone, kicking everyone out of the house and stocking up on food so I can spend all week with 4.0 when it comes out!!! THIS IS BETTER THAN GTA V!!
Yes sir, its a very exciting time, we are blown away by what we are doing in 4.0. You guys will love it
i would like to buy the theme and i have a question .
Does your theme is compatible with BuddyPress ? I see you speak about bbpress but not Buddypress.
Can you confirm ?
Yes its compatible with both BuddyPress and bbPress. bbPress has added design integration BuddyPress does not at this time, but it will work without issue.
what did you mean by bbPress has added design integration BuddyPress does not in detail please .thanks .
See this: http://theme-fusion.com/avada/forums/forum/general-information/
That is bbPress forums, it looks just like Avada because we added design styles for it. bbPress will not look like that by default, it will show basic styling. But with Avada, it uses our design styles so it fits in nicely. BuddyPress does not have design integration yet, but will sometime in the future.
shall I buy it or not if the style can not be the same for bbpress and buddypress?
Can I make it possible ?
Yes you can make it that way with custom CSS. Currently custom styles are not offered with the theme for BuddyPress, its not something we have added. However you can add them on your own if you know how. And we will add them with the theme in a future version.
ok good I use the plugin custom CSS thank you I will buy it
Awesome, and we will be adding them to the theme in the future as well.
@beidentified I’m actually working on integrating Pinterest with Avada (a little hack I’m working on because Avada is hands down the best theme in the world and I’m willing to do it lol) I can email you when it’s ready if you want to contact me. If you’re ambitious you can just get the code and integrate it yourself from an example that I am basing mine off of here: http://www.roseparks.co.uk/event-assembly-rooms-edinburgh/ but either way I am working on it as a side project for the rest of the Avada community.
And no, unfortunately I do not work for ThemeFusion but I keep telling Luke he should hire me though because I know what the people want lol ! Crossing my fingers for that modal popup in the next release!!! NEXT STOP $4 MILLION IN SALES, WEEEEEEEE!!!!
I think you will be pretty happy
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Just one question… is it possible to have a “double filtered” portfolio??... i mean something like this http://www.creatibox.es/?page_id=146 .
My need is to filter products in two ways (products “macro-family” and product applications) at the same time. I hope i can do that some way with this fantastic theme!
Unfortunately we do not have that feature, there is only one level of filters at this time. However you can make multiple portfolio pages instead and only assign a few or one category to them. Which will help remove the need for two levels of filters.
It’s a shame that we can not do this. The portfolio of a theme such as this [link removed] would be the ideal integration of your beautiful theme. Notice the sub filter (print) in the portfolio 3 columns
No worries, we will add it as I stated. I just do not know exactly when but I will try to get it as soon as we can.
Hi!! super faboulus theme!!
I suggest you develop a portfolio with sub filter ( Main Filter with sub filter).
EX: FILTER A ( FILTER A1 – FILTER A2 – FILTER A3) FILTER B ( FILTER B1 – FILTER B2 – FILTER B3) ecc…
In versione 4.0 it is possible??
Thanks for the suggestion, 4.0 is all booked up at this point so we cannot add it in that version. However this might be something we can add after that.
From my point of view, sub filter is an important implementation, and I do not understand why it was not done yet.
Currently we offer the multiple portfolio feature instead, you can create as many portfolio pages as you need, each with the ability to assign separate categories to them. So it’s a different method of organization. However we will add this in the future sometime
Hello, just wanted to say I’m surprised, the theme is full of options and easy to use.
But I’m writing this comment because I logged in to the support forums to ask a question and I was surprised by the way the search engine works, I was guided exactly to the right question and answer, with the finest search results.
keep up the good work.
Thanks for the comments and feedback! This is great to hear because we really do strive to accomplish this type of thing for our users. Support is of the utmost importance to us, and we want it to be as easy as possible for our users.
I love this theme. I have one question before making the decision. I would use the site as a catalogue of products with prices, but no shopping cart. I know I can turn WooCommerce off, but doing that can I have same layout for the product as your sample with price hiding ADD TO CART? Sorry for the question, I’m newbie in this. Thank you for your help.
Thanks for the comments! The layout will only take effect when using WooCommerce. However, there are ways to use WooCommerce as a catalog only. We do not offer the,, but it can be done. Do a google search for “how to use woocommerce without a shopping cart” and you will see the different methods.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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