We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
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Hello, I’m going to buy this theme, but before I do, I need to know how the license works for me.
I want to buy this to use on multiple website (3 of them), and only I will be using it. I will not sell any of the end products that I make. Which license am I looking for? And can I upgrade licenses later by price difference, instead of paying two or three times as much?
I apologize for asking this but the FAQ and the license explanation were quite confusing.
Right now all themes here have to be bought one time for each site. So if you need it on 3 sites, you need to buy it 3X. You need one single license for each site you use it on. Themeforest does offer an extended license but it is still not a multi-site license.
Hope this helps!
But I can sell one design once per license, right? So I can sell a design to pay for my next license? How does that work? How do I create a design with this theme and sell it?
Do they need wordpress? Do I sell them the files?
Hmmm, You do not actually sell the design. You build the site for the client and turn it over to them. For example, if you are a web developer you build sites for clients. Each clients has to buy a single $55 license.
I can’t think of any way to do this accept Upload this theme to their wordpress account then create it for them. Which I’m not suppose to do? How do I do it if I’m not a web developer who can’t code?
I apologize, I’m a bit confused. Why would you sell the theme if you are not developing it for people? You asked if you could sell the theme which is why I stated that.
If this is just for you then all you need to do is buy the theme and use it. If you need it for 2 or 3 sites, then simply but it 2 or 3 times.
Hi, nice theme,
How can I make the same widget menu as you have in your demo live version?
Can you elaborate please? What widget menu?
I mean, how to set up the sidebar menu, and make so it show subpages on.
We would like to have the menu bar in the sidebar and not in the top of the page.
You can add a custom menu widget to any sidebar, from your widget section of your admin. however, the main menu will always show, there is not an option to hide that and only use a side menu.
Or you can use the side navigation page. See info for this in our docs.
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Click Here To Create A Forum Account & Get Free Support
I would like to buy this theme, but I need to make sure I can make one important adjustment before I do so.
In “Header 3” on your demo website you have a line of text and a search bar in the top right hand corner.
Would I be able to easily replace the search bar and text with an image?
I want to be able to have the logo on the left side of the header and an image on the right side.
Is this possible and if so how would I do it?
If it is possible, I will buy your template straight away…
Let me know.
Thanks a lot
I believe you mean header 4, http://theme-fusion.com/avada/header-4/
And yes, you can replace the search bar and text with a banner image of your choice Its all done via theme options.
in order to buy your avada theme, could you please confirm to me if i can use it with woocommerce 2.1.4 (last version) ?
and with the WP 3.8.1 ?
Yes you can use it with latest woo, however you will need to apply a fix that is posted on our forum. The fix will be included with the theme in about a weeks time, we are issuing an update. however its easy to apply (simply replace one folder) and it will be good.
Thank you for your reply to my recent request regarding our (11) licenses and potentially using your theme for (14) additional projects. I did actually find a great widget to change font sizes, now all I need to do is figure out how to get it into the header opposite the phone number. We already tried putting it into the sliding header but the client would like all future sites to have this widget (http://wordpress.org/plugins/font-resizer/) in the header so it is more readily visible to users who need the larger font size. I would greatly appreciate your help with this. Thank you in advance for your time and assistance.
Awesome, glad you found a solution to the font size! You will need to add the code to the header file you are using, but more steps may be involved, it just depends. At this time we are not able to take on custom code work like this, but if you need some pointers you can post in our forum and ask for help. But if you are unfamiliar with how to edit the code for the header to add it, I would recommend contacting a developer on microlancer.com to take care of it for you.
uhhh, I just purchased the theme but could not install it due to the (Are you sure you want to do this?” error. I then tried to join your support forum but it wont take my purchase code, even after typing it manually. Several times. I am working on a deadline for a client and I would greatly appreciate it if you answer my support question. my email is firstname.lastname@example.org Thank You
Thanks for the purchase! That message menas the file is too big to upload to your server via WP. you can install it via FTP.
See info in our docs, for example you can search for “are you sure” and will get these results.
Here is info on how to install via FTP: http://theme-fusion.com/avada-doc/install-update/ftp-installation/
If you have further questions, be sure to signup and post on our support forum. we answer threads from oldest to newest there.
Thanks, worked like a charm—it was my first time encountering this error so sorry for the newbie question. Anyway thank you for the prompt response! Please let us know when the support API is up and running!
No problem, glad its resolved! If anything else comes up signup and post on the forum and we’ll be right with you
I cannot register in the forum. I have a product code from 2013 and when I add it during registration it says it isn’t valid. When I try to type it it still doesn’t work. How do I contact you all to get this taken care of. Thanks!
I figured it out. I had to have the space at the beginning. That was confusing.
Hmmm, actually there should not be any space at all. Sometimes when users copy/paste there might be an extra space at beginning, which is why we tell them to manually type it in. Very weird that you had to add the space!
Glad you are all setup now, see you on the forum!
Thanks for the response. It was the space. I was surprised. I added a space before and it found my username and allowed me to register. Glad it worked!
Wow weird Glad its all working now!
I have a problem with accordion/toggle on a client’s site:
On the FAQ page the individual FAQ titles appear, but when I click on the + sign to open for an answer, it opens. just for a very short time and then it closes back automatically.
Then I tried to create a separate page with a couple of toggles on it , to see if it is a general toggle problem or only appear on the FAQ page.
The result is the same: toggle opens for a short time then automatically closes. What’s the solution for this problem?
This is probably from a 3rd party plugin. Disable them and check. If the issue continues, we need you to signup and post on our support forum so we can check.
I need a site with Spanish and english languages, this site its multilingual?
Gracias por su respuesta
Yes you can do that, we recommend using WPML plugin for that, although you can also use the free qTranslate. WPML makes it much easier though.
¡Hola! Sí, este tema es traducible en español! Es compatible con “WPML” http://wpml.org/2013/06/avada-theme-now-is-compatible/ y “qTranslate” http://wordpress.org/plugins/qtranslate/ y viene con la traducción listo archivos ”.po y .mo”
When will the WooCommerce pages from Avada, support the new version from WooCommerce?
In about 7-12 days Avada v3.4 is coming then, we are in final stages of testing.
However if you have not applied this fix here, please do as it will get it working again. http://theme-fusion.com/knowledgebase/woocommerce-2-1-compatibility-fix/
I bought the theme and uploaded it to Wordpress. What’s the difference between the “Avada” theme and the “Avada Child” theme. The Child theme is just a layer on top of the Avada theme right? So Why does it show both? Which do I use? Either one works, right?
The child theme is used for those who make code changes. You need to use the parent theme is sounds like. If you do want to use a child theme, please read about it in the codex: https://codex.wordpress.org/Child_Themes
Here’s my situation:
I cannot code or develop, but my Uncle can and he’s going to add many plugins to my theme later. Does this sound like I should be using a child theme?
Plugins are fine, there is no need to use a child theme for plugins, or even CSS changes. I would suggest using the parent theme in your case. But either is fine, its purely up to you and both will give same results. If you use child theme, you have to have parent theme installed also.
Morning I have tried to log into the support forum but it says invalid number , I have just downloaded a newer version and my header5 will not put my logo in the center, I have read through here but no no avail can you please help
The TF API is down, it is what checks to verify the code works. We are looking into it and contacting Envato to see what the issue is. Unfortunately they control the API, our forum just uses it to check the code.
For header 5, the logo can be centered, it should jsut be a matter of selecting the option via theme options. Make sure you are using Header 5.
ok no problem but yeah i am defo using header 5, i have deleted site and tried again and it still stays left
The API is back up and running so you can signup at the forum and post a topic with details.
Hmmm, do you maybe have custom, CSS that is interfering with the them option? Are other theme options working?
i have no custom options and yeah everything else is working great
I just tried the API and i still cant enter
Did you try to manually type in the code? Make sure ther eare no spaces at beginning of the code.
If you cannot get in, email me the code please and I will check why. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.
i understand its the weekend but I have emailed you regarding the code because i still cant get it center if you could help and send it over
The issue with your code is that it is already registered. See this screenshot, the name in red is the username that already has registered this code: http://d.pr/i/OYXr
You will need to get the password or use the lost password link.
oops sorry I sorted it now thank you
Hi! Is there an option to show the categories as a filter in the blogs-shortcode?
There is not an option for that yet, only the portfolio pages show those sortable filters. However, we do have plans to add it to the blog posts as well.
Although you can pull posts by category, just use the cat_slug option in the shortcode. But it will not show the filters you see on portfolio posts.
Thank you very much for yor response!
Good morning, i bought this template, unfortunately i’m receiving this message when i press menu in wordpress…
Fatal error: Call to undefined function wp_enqueue_media() in /web/htdocs/www.lawedding.it/home/wp-content/themes/Avada/functions.php on line 732
does enyone can help me in fixing the problem?
waiting some answers.
Thanks for the purchase! Hmmm, have you tried to install it via FTP? And yes make sure Fusion-Core is installed and activated.
I installed the theme via FTP. Fusion-Core is installed and active.
i’m very sad with this template….i think my feedback will not be so good….
Call to undefined function wp_enqueue_media()
why in your opinion this function is undefined????
I apologize you are having an issue with this but it is not theme related. I missed this earlier but that message means you need to update your version of Wordpress. Update Wordpress and that will be fine.
Hey Daniel, go to your plugins. Make sure that “Fusion Core” is enabled. Hope this solves your problem !
If that doesn’t work let me know and I will help you further.
Hi, yes there is. Use the cat_slug property of the blog shortcode in accordance with the respective ID’s of the categories you wish to use. See more documentation here http://theme-fusion.com/knowledgebase/avada-shortcode-list/#blog
I am having difficulties to sign in into your support forum. I get an error message about the purchase code. Could you please help me solve this issue?
It should be back up and running soon. Sorry for the trouble!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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