We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
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Thank you, we look forward to serving you!
Hello, Just now I purchased this theme.. and I need more help. How can I join to your support forum..
I did it…
Hello sir, I am unable to activate revolution slider..its says purchased code invalid..So how can I do this.. please guide me..
That message can be ignored. When you buy a theme that includes the rev slider, there is not an individual purchase code. You can only register the plugin if you have purchased the slider by itself outside of a theme purchase. The message should read like this …
“Hi! If you have purchased a stand alone version of the Revolution Slider, please activate your copy to receive automatic updates & get premium support. You do not need to do this if the slider came bundled with a theme.”
We have emailed the rev slider developers to discuss this in the hopes they can change the message to remove the confusion.
Hi Team, How can Magento shopping cart be integrated to Avada?
We’ve not used it ourselves before so cannot say for sure, but I have seen other users have it, but I do not know what they did on their end.
I’m facing a problem.
I did one_half on one page and put tabs on both side, and then on of the tab I also tried to made one_half to put some different content and facilities as per my theme, but it is not coming in proper way. I’m also facing a problem to reduce the font size in price table. Please help me on this.
Sure it sounds like a config issue. We can take a look but need you to signup and post on our support forum.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to serving you!
Purchased this theme, have downloaded it multiple times now on two different computers and every single time that I try to load it all that WP does is spin and spin then tells me there was an error and asks if I really wanted to do this action. What can I try to do differently. Yes, have downlaoded full with all the documentation and the one that says WP only files ... nothing is working for me
That is a common Wordpress message for when you server has a file limit size on uploads. You need to install it via FTP. See our docs, under the “INSTALLATION” section, it goes over WP and FTP and the error. http://theme-fusion.com/support/documentation/avada-documentation/
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Thanks for writing. I was just reading this. Really wish that this had been stated prior to purchase. I am very new to this and do not have any experience nor do I have any desire to learn how to work with the FTP. Never had a problem with any other theme doing this to me before in my limited experience. For me, this is disappointing as I now can’t use this.
This is not unique to Avada. It is common for Wordpress themes and servers.
FTP is simply a way to access your server files, which you are already doing in Wordpress. Your web hosting company, whoever that is, gives you access to your server, its just a matter of uploading the theme as the docs state.
We can certainly install it for you if you wish, just post a new topic on our forum with the details and we can install it for you.
Also the biggest part of the file size is due to the layer slider sample sliders. You can remove those to install it via WP. Unzip the Avada.zip file and go to “avada > framework > plugins > layerslider > demos” and remove the v5.zip and fullwidth.zip file. Then zip back up the Avada folder, and the size will be much smaller now and you should be able to install it via WP if you do not want to go the FTP route. If you do not know how to do that to the Avada.zip file, email me from our profile page and I’ll send it to you.
To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.
Hey, I’m considering purchasing.
Is it possible to have a parallax image/slider with overlaying text where the main slider is? I didn’t see an option in the slider options for parallax. If it has this as an option, I will purchase the theme.
There is not one at the moment but we do have parallax scrolling sections, as you can see here: http://theme-fusion.com/avada/home-version-16/ And we will be adding a slider soon if layer or rev does not add that to their plugins.
How do I remove the Avada logo?
When I delete it from Appearance>Theme Options>Logo it still shows my website url. I would like nothing there, any help is appreciated.
Hmmm if you remove the logo then it should be removed. But I may not fully understand what you have going on here. Please signup and post on our support forum so we can look at this in detail for you.
Thanks for the reply. Am I not already signed up? I had to log in with username and password to leave my question?
We handle support on our support forum. These here are comments on the item page on THemeforest. See the links below.
When I go to sign up it asks for a Themeforest Purchase Code.When I click on “what is this” the webpage tints and nothing happens or displays. Can you tell me how else I can get the purchase code?
Hmmm what browser are you using to click “whats this?” It works for us in all of them.
It shows this: http://d.pr/i/1qwr
Which is also from our docs here: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
I have posted this question in your forum.
Thank you, we answer threads from oldest to newest so please wait for our reply. Sending in another reply to the same thread before we get to it will send it back to the beginning of the que.
Thanks and see you on the forum!
Hi, Is it possible for a non developer to install that theme? Does it require any coding? My site is made in php with the integration twenty eleven wordpress theme , can i install this theme without disturbing rest of the site?
You do not need to be a dev to use a WP theme, or know any coding. WordPress allows you to activate one theme at a time so when you activate Avada, Twenty-twelve will no longer be active. But your pages and posts will still be and will show under Avada.
How can i activate the latest revolutionary slider?
it require code
We have emailed the rev slider developers and the message will be changed in our next theme version.
I also want to know what will be slide image size. I want to make fast loading website.
Is it possible to set menu background color or image?
Hello sir,, I solve my first issue.. please guide me regarding other issue
Shortcodes are used in the visual editor, you need to have our fusion-core plugin installed and turned on. Please refer to our docs here about it: http://theme-fusion.com/avada-doc/shortcodes/
And our main doc page is here: http://theme-fusion.com/support/documentation/avada-documentation/
I’ve a child theme width some layout changes and I want be able to upload files with a width of 940px. Could it be possible to overide the $content_width value (Avada 3.4 functions.php-file on line 87) in my childtheme functions.php-file? How should i do that?
Another issue that I have; when I’m using Internet Explorer 11 I won’t be able to add/upload images to the ThemeFusionSlider.
You can use files with 940px, there is no need to override anything to do that, the site width area is 940px. If you do need to make code edits though you will need to be able to handle them on your end.
Hmmm for IE11 I’m not getting that issue. Can you please signup and post on our forum so we can check out your install? Maybe its a 3rd party plugin issue. Also please test it with the default parent theme with no edits to see if it works.
Dear Themefusion Team,
i have a problem with my portfolio. I will just use an VIMEO embed video in my portfolio with a preview image, but when i go inside my Portfolio project the preview image is shown above my video. I will see the preview image in the portfolio gridview, but inside the projects i will disable the visibility. How can i solve this !!!Thanx
sorry.. i´ve solved this problem, but there is a question 2:)
i see the best way to embed the Vimeocode is not the wordpress window, but your Themefusion “Video Embed Code” tab. But when ive embed an vimeofile, it shows the movie always in fullwidth, how is it possible to use an individual dimension size, like 200px width for example. I was trying to embed the vimeo iframe code(with200px), but it doesnt work…...it shows always the full width size..Thanx
sorryyyyyyyy,solved, im really stupid!!!!!!! i thought the tab imagesize was for the previewpic!!!!
No worries, glad you are all set!
If anything else comes up please signup and post on our forum and our support team will take god care of you
1) is it possible to make two sidebars on a page, left and right?
2) are you planning to implement in the next update drag & drop page builder (visual layout builder)?
Sorry if these questions have been asked before.
One sidebar is possible at this time, but in our v4.0 release we will have dual sidebars, wider framework and yes our own custom page builder. Its coming in the next few months, we do not have an exact release date yet but working on it daily to complete.
we contact you to ask for clarification about the management of the video on Avada theme.
In the specific wee need to change the display mode of the video:
- Remove the related videos at the end of the video (youtube api)
- Ensure that this change is effective even in the thumbnail of the video (videogallery: http://www.livingnaturally.it/video-gallery/)
- Remove the black band with the title that appears at the top of the video
In general the theme is very nice but we noticed that loads with some difficulty, would you have any advice in this regard?
Thank you very much for your kind attention
For youtube, you can use many of their parameters when you use their video embed code. See this KB post: http://theme-fusion.com/knowledgebase/how-to-use-youtube-video-parameters/
And our next update v3.4.1 will allow the youtube parameters to be used in our video shortcodes as well.
For loading, see this post. Its either due to one of these things. http://theme-fusion.com/knowledgebase/is-your-site-running-slow/
Just wondering when version 4 would be released. Other than the usual 4-8 week answer, do you have something like a particular week in a particular month ?. I just want to purchase a few more copies for some upcoming projects. Yes, i could update but call me lazy, I prefer to install them fresh
Unfortunately we do not have a month or date and in hindsight we should not of been giving out any estimated ETAs. v4.0 is not just a regular update, it’s bigger than that and more involved. Trust us, we want to get it done 100X more than anyone else but cannot rush it for the sake of getting it done. It is literally the next big thing, and is taking a lot of time and effort. Lots of decisions have to be made, implementation done, testing, building, etc. Overall its going to be amazing for our users and future users, but it will still take some time. As we get close, I will post more info about it. And you can also stay up to date with the v4.0 news thread on our forum, I’m planning on replying there later this week.
Hello, I am interested in purchasing this template for an existing WP site, but just want to verify. If I upload the sample data, it will not over write or delete my current content/blog posts, correct? Thanks for your reply!
No it wil not remove blog posts. This is the message it states …
“Importing demo content will copy sliders, theme options, posts, pages and portfolio posts, this will replicate the live demo. WARNING: clicking this button will replace your current theme options, sliders and widgets. It can also take a minute to complete.”
Thanks! I will make my purchase!
Awesome, thank you!
Hello I face a problem with wpml. When I change to other language changes that i made on the theme options menu disappear and return to default. whe i return to my basic language everything is coming back. any suggestions?
See this, each language has its own set of options: http://theme-fusion.com/knowledgebase/how-to-set-different-theme-options-with-wpml/
And other info: http://theme-fusion.com/knowledgebase/how-to-use-wpml-with-avada/
I have bought the avada theme, pasted the purchase code in firefox 27.01 on the http://theme-fusion.com/support/ page, but nothing happened. I then tried with Chrome, and it worked. Just for info.
Hmm so it does not work for you in FF? We’ll check that out.
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