Hi, I cant seem to access the support. I had a login, but it no longer works. I tried a password reset.. that didnt work and i tried to sign up again… didnt work.
Please help.. i need help getting help
I searched our database and could not find your username at all, so most likely you can setup a new account. Follow the steps here: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
I love your theme, but when I try to do anything, I keep code throughout the page…..http://stamfordstudio.co.uk/home/one-page/.
Yes that is because you do not have the required Fusion-Core plugin installed and activated. You should see a message in your admin saying its required, if it was dismissed then go to “Appearance > Install Plugins” and install and activate the plugin. You’ll be all set once you do that
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to serving you!
Thanks for the quick reply, I hadn’t activated the plugin!
No problem, thanks!
Please help: I’m using “header-2” and in “Header Top Right Content” I have selected “Navigation” (I’m not using Shoping cart option), now I want to move my menu items a little left and place language icon to the latest right.
Can you give me instructions? v3.3.1
This will depend on the language plugin you are using. We support and recommend using WPML, its very easy and allows you to make a selection as to where the language switcher will show (main menu or Top Menu).
If using a different language plugin, it all depends on the features they offer and setup.
No, I just want icon image with link. I’m not using any plugin, I’m making separated website in different language and I want to link it.
Without a plugin then you will need to manually add the correct code to the header file you are using so the image shows up. The link is the easy part, as you can add a custom link via menu section of admin. The icon image will need to be added via coded files. Signup and post on our support forum with the details and our support staff can let you know where.
Hey there and thanks for a super improved theme!
I got a problem with colouring these two elements from the sidebar(see the picture).
Where do I change these colors?
Thanks a lot.
Thanks for the comments! The link above is not loading for me so I cannot see what you are referring to. Can you post a new topic on our support forum? You can upload the image as an attachment to the thread and we can check it out and let you know.
Oh it just loaded! The sidebar background color can be controlled in theme options > sidebar
Ahhaa! There it was Thanks a lot for your fast support!
I am really impressed, what you did to this theme, very good job and best luck with sales in the future
I bought it few days after your first release
Just forgot the “2nd” question. What about the white area? Where is that changed? (the cart/basket)
Found a post in your support forum similar to my problem. Thanks a lot
Sounds great! Thank you for the comments! If you have any further questions post a new topic on the form and we’ll check it out
Can someone give me reference to few software (IT) company websites that are developed based on this theme?
Hmm I’ve seen many but do not have them on hand. Check out this post in our KB of some showcase sites. http://theme-fusion.com/knowledgebase/avada-showcase-sites/
Hi, super theme but since the 3.4.3 update changes in the theme options are not visible anymore in other languages than de default language. I’m using WordPress 3.9.1, Avada 3.4.3 and the latest WPML version (3.1.5). What could be the reason? Thanks! Ben
Hmmm I’m not able to reproduce that on our end, they work in all languages. Can you please post a new topic on our support forum with the details and login info? We can take a look at your setup and see what is going on
Did you try to disable any extra 3rd party plugins? Maybe one of them is the cause.
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
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Thank you, we look forward to serving you!
On our website we have added our logo but it still has lots of extra white space in the menu area which we don’t need.
Here is a screenshot: http://i.gyazo.com/b49d5ac313cf7e22268ad6fc3235e8e4.png
How do we reduce the space of the menu bar on the website page from the top and bottom?
Also 1 more issue 1 I had was:
1. The email form would not send after I added my email in the Theme options section.
1. You can change logo margins on the logo tab in theme options. And header top and bottom margins on the header tab in theme options. your logo is much taller than the menu, so you can also adjust the menu placement on the menu tab in theme options with the “main nav height” option.
2. For the email, make sure you are using a valid email address. See this post here: http://theme-fusion.com/knowledgebase/how-to-fix-the-contact-form-not-sending-emails/
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
I redownloaded the theme for a new client and it doesn’t have wp-config file. I see only wpml-config. Why?
Hmmm we’ve not had a wp-config file with the theme, that is not one we are suppose to include. That should be in your wp installation.
Why these errors??
Notice: Undefined index: lsPluginVersion in /home/enchanti/public_html/content/themes/eCakes/functions.php on line 139
Notice: Use of undefined constant avada_enable_order_notes_field – assumed ‘avada_enable_order_notes_field’ in /home/enchanti/public_html/content/themes/eCakes/framework/woo-config.php on line 947
Notice: Use of undefined constant avada_woocommerce_review_order_after_payment – assumed ‘avada_woocommerce_review_order_after_payment’ in /home/enchanti/public_html/content/themes/eCakes/framework/woo-config.php on line 959
Notice: Undefined variable: lang in /home/enchanti/public_html/content/themes/eCakes/functions.php on line 637
Notice: Use of undefined constant ICL_LANGUAGE_CODE – assumed ‘ICL_LANGUAGE_CODE’ in /home/enchanti/public_html/content/themes/eCakes/functions.php on line 762
Those are coming from a theme called eCakes which I assume is your child theme.
Either way I see you have the same topic opened on our forum, please follow up there. . Posting here and there creates double work for us and slows down responses for everyone.
duplicate please ignore
Hi, I purchased the avada theme yesterday 19/05/14 and was working on it in wordpress when all of a sudden it stopped working.
It was fine until that point I even tried free themes to see if it was a wordpress issue but they worked fine, I also tried re-installing but still did not work
can you help please?
Do you know what may have changed? A new plugin installed? Or something on your server side? Something had to be the cause so its just a matter of figuring out what.
Please post a new topic on our forum so we can take a look at your setup.
hello. you stated in a previous thread: “We include the latest rev slider plugin with each update. If you are using Avada v3.4 you will have the 4.2.4 version. If you are not getting the prompt then you can install it manually, the zip file is located at “avada > framework > plugins > rev slider””
we are using Avada 3.8.3 and only have the 4.1.4 version of Revolution Slider available on our server. how else can we get the latest version—4.3.4?
Hmm there is no Avada 3.8.3. the current version of Avada is 3.4.3 and contains the rev slider 4.3.6 version.
Download the new theme version from your downloads tab here on themeforest and you’ll have those versions.
oh dear—that explains the mystery. you are correct we are using 3.3.1. will update and report back! thank you.
Is it possible to have every page background with a different color ?
Technically yes it is, each page has its own background color or image settings in the page options box. You can change them there. Although, the content on the page may not fit nicely with each color if they are very different. For example white background vs black background.
thank you. Can I put the Visual Composer-Page Builder with no risk of conflict ?
Yes you can use VC with the theme, however it will not integrate with our shortcodes.
hi, i have a problem with the themes.
how to change title color of post pages ?? in default its color set to darkgrey. Can i can it to pure white #FFFFFF ??
i cant find it in styling and styling code.
That should be changing with the H2 color setting, if its not please see this KB post: http://theme-fusion.com/knowledgebase/avada-3-4-3-single-post-pages-titles-changing-font-size/
I love the sales page of this theme (http://theme-fusion.com/avada/). If we purchase this theme, can we create a similar sales page for our own products?...or was this sales page not created with this theme?
Thanks for your help!
Yes anything you see on our live demo is created with Avada, http://theme-fusion.com/avada/
And better yet, you can import our demo content to get those layouts
The section separators loose their double lines when the browser width is reduced. Can you tell me why, or help fix?
Hmm I’m not able to reproduce this issue. Are you just resizing, have you tried to refresh.
Either way please signup and post on our support forum and we can take a look for you. Be sure to include your site URL and page so we can inspect.
It also happens on your demo site. Just reduce the size of the browser to less then a Pad. And the double lines for the page separators will disappear. Only the one’s with text too. Not the ones with just the lines. Not a big deal. But i would prefer that the lines remain when loading on a phone. Thx
Oh those double lines
I thought you meant section separator, ot the title lines. Those title lines can only fit next to text if there is enough room. If the screen gets small enough, and the lines do not have enough room, then they have to be hidden. That is normal expected behavior and a restriction of screen sizes. originally we thought to maybe have the double lines fall below the title text, but decided against it due to design reasons.
Hi, quick pre-purchase question. Does this theme has the ability to chose which user has the ability to access the theme admin panel ? As once the style is set, it cant be changed by other users. Thanks for the reply.
You can set different user privileges when you make each users account. Only admins can access the theme options panel.
One question, I noticed in demo the flex slider and the full-screen slider is not working. This is fairly important as full screen slider will be essential at the home page. Could you please somehow make it work thus we can check how it is integrated with the menu. Thank you very much.
Hmm can you check again please? Both are working for us. Can you clear browser cache?
Full Screen: http://theme-fusion.com/avada/full-screen-revolution-slider/
Both definitely work, if you are not seeing them it could be due to our server maybe, but on our end they are working.
Let us know!
Hello, I need to create a website for a non profit organisation. This organisation doesn’t sell anything, it just provides some support to people who get a membership. The membership is like 25$ but as I said it’s a non profit organisation, so it that ok if I pay the regular licence? thanks
To be 100% certain, please fill out a ticket with envato support and share the details, they will be able to give you a clear answer on that. http://support.envato.com/
Hi, quick question – I’m looking in the next day or so to purchase an error-free coded and supremely fast theme (who isn’t!). I always check the source code of any demo sites now, and on running the Avada demo site through SEO Workers analysis tools, it came up with 13 different H1 tags on the page. Is this normal, or is it just to ‘prove a point’ and the norm is to have the generally recognised ONE H1 tag per page?
The home page is a landing type page with several large headlines. That was content that we added in the page.
Super, that was what I was hoping you’d say!
Right, better get my wallet then…
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