Hi there, I bought this theme and love the way it looks on your demo site. However, after installing it and going through the instructions on how to import the demo content it flags an error. It says
‘Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.’
Can you help?
I contacted my service provider and they told me that I was using a lot of the CPU which caused this error.
What to you think? I am unsure if it is that…
Yes that is a server error for certain. However they should of been able to quickly fix that for you. The demo content is a lot, but is not very big in size at all. I would recommend contacting them and asking them to fix this issue, its related to memory.
Here is a help file we have on this topic: http://theme-fusion.com/knowledgebase/500-internal-server-error/
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to serving you!
Will look into it and thanks for your speedy reply
You are most welcome, thanks!
My hosting provider is still having problems. So much for tech support if they can’t sort it out
Hmmm, have you checked out this post with the Common Issues section?
It outlines what would need to change from your host, and to be honest those levels should already be set, if they are not then they are giving you very poor service. But even if they wont make changes, you can still import content in different ways, see that above link with descriptions.
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Version 3.5.1? So, how close are we to 3.6 that you’ve been talking about….Are you still talking about version 4.0 as well? 5 months ago, you said that a wider version was coming….Has that happened? Are we still limited to 960?
I’m pretty sure we already discussed this with you. Yes 3.6 is on its way, its our next major version. Any “incremental” update, like 3.5.1 is simply a bug/fix update. We would never make our users wait for a major version to fix any bugs from our last major version, that’s not how we do things.
And as mentioned before, you can follow our news in our forum in the update thread, or any of the other sticky threads about updates. That will save you time from posting here
Hey other themes, imma’ let you finish but Avada is the #1 selling WordPress theme of all time! AND THEY’RE JUST GETTING STARTED! v3.5.1 out today, HARLEM SHAKE! http://theme-fusion.com/avada-documentation/changelog.txt
Harlem Shake Love it!
bmacstudio just took my questions above. I look forward to the answers.
You can stay up to date on our support forum, there are sticky update threads that inform our users of what is to come.
Yes 3.6 is on its way, it is the next major version. However an “incremental” update (like 3.5.1) is a bug/fix update.
Here is the 3.6 sticky thread: http://theme-fusion.com/forums/topic/avada-3-6-important-information/
this support page is to diffrcult for me… i dont get any answers there… anyway just a quick quastion. pls. check this out. y is it like this? only on my own pc. it looks good… on a i pod to it is terebole… how can i fix this?
check this out pls. http://fxmdesigngroup.com/?page_id=10192
I checked the forum and you do not have any topics opened. To get help, you need to create a new topic and post your questions. http://theme-fusion.com/create-a-topic/
I checked your site out and there are some outside influences causing this. Either from code customizations or from 3rd party plugins. Please check those out first.
If you have further questions or need assistance with that, post a new topic on our forum from the link I gave you above. Be sure to fill out the form with as much detail as possible.
this support page is to diffrcult for me… i dont get any answers there… anyway just a quick quastion. pls. check this out.http://fxmdesigngroup.com/?page_id=10192 y is it like this? only on my own pc. it looks good… on a i pod to it is terebole… how can i fix this?
Hi, great theme. I purchased it but I need some help customizing it. I already have a WordPress website in place and I want to import this new theme and modernize my website. How much would you charge me for making my website and your Avada theme work together and look awesome? I can send you the link in private to my website. Thank you lots!
Thanks for the purchase! Currently we cannot take on custom work, however we do partner with http://themesurgeons.com
If you have any regular theme related question on how to do something or run into any issues, we can assist you with that on our support forum. Signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Thank you so much! I will check them out.
You are welcome
Hello there, how can you disable CSS animation of mobile devices? I don’t seem to find a way.
Go to theme options > advanced and check this box http://d.pr/i/y0pt
I am trying to upload your demo content and I get this message:
Internal Server Error
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
Apache Server at c56.b98.myftpupload.com Port 80
That basically means that your server does not have enough memory or the execution time is not long enough. Your host can help with this, contact them and let them know of the issue and its a quick fix for them.
You can also import the content individually with teh xml files that are stored in avada > framework > plugins > importer > data.
they increased the memory, but i am still getting the same error. Is it because i don’t have the woocommerce plugin installed?
Hmmm no that should not matter. Depends on what they increased it too. We can take a further look on our forum, but most likely they did not change what was needed. Hmmm, you can signup an post on our forum so we can take a more closer look at it. And you can also import stuff individually via XML files as stated above, or grab individual pages (the ones you want) form our docs: http://theme-fusion.com/avada-doc/demo-content-info/import-individual-pages/
Oh also see this item in our KB to import individual layer, revolution and fusion sliders: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
Hi again, so I have contacted my hosting company, and after their through check, it came down to the theme error and its missing files being the reason of me not being able to download the demo content. here is what they said:
The error we see: Revolution Slider Error: Slider with alias Avada_Full_Width not found.
It means the theme install is missing some files. Please ask your theme developer to supply a fresh install file. The entire theme install is needed to on the safe side.
So, can you folks send me a file that is fully complete? I would much appreciate it. I am very behind the schedule as of now and cannot loose any more days to work on it, thanks
Actually that is not what it means The file you download is most definitely complete.
So is the revolutionary slider working? Is there any chance you guys can install it for me – that demo content? I would much appreciate it?:)
The demo content – pages end up as duplicate (after that error 501 page that disrupt installation of demo content) and after I view the page.
Please follow this new KB post http://theme-fusion.com/knowledgebase/avada-3-5-1-demo-importer-fails-duplicate-menu-items/
could you please install it for me? I don’t know at this point what;s the issue – there seems to be too many issue and errors and I am just trying to get the demo content load in.
Yes we can, but can you please post on our forum so we can do that for you? We cannot get private login info here, create a new topic at the link below and explain what we discussed here.
Hi, I want to show comments on some pages(not posts)? The comments are active under discussion section but I still cannot see the comments on the page (I can see comments under posts but not under pages).
Go to theme options > extra and look for this option: http://d.pr/i/UeBh
Now waiting 1 year for the promised visual page builder solution. My customers can’t use shortcode they need the modern and easy page builder. Without it I have to look for an other template that fits my needs.:-(
Yes and we keep our promises We talked about a builder a year ago but never have given a date for when it will be done. We are building our own custom builder from the ground up, and its nearing completion and will release with v3.6, our next major version. I see you have not purchased the theme yet, but any of our users who have can follow our updates on our forum about news. You can view a short preview of it here: http://quick.as/yrb5f9vv
Just updated and the theme options menu is not available. it is staying greyed out when i view it.
Any ideas? It was working fine before update.
I assume you cleared cache? Thanks for the follow up!
Does this theme have the ability to have a contact form on the homepage slider? And if is not part of the theme, is the slider code editable if I have a programmer create one for me?
Thanks in advance.
Sorry just saw the other responses to this question.
Yes you can do that with the layer or revolution slider.
Do you plan on releasing a version with a shortcode width of more than 940 px in the near future? If so, if I buy the current version and create my website what would it take to upgrade to the version with the larger width?
Yes we do, its coming in our next major version v3.6. We cannot give out a release date for that, however it is being worked on now and is our next major release.
1. Theme options
Google Map Design Styling | Select the Map Styling
Reverts to Default Styling each time options saved.
2. Revolution Slider v4.5.7
Static Slider vanished and destroyed my slider
Jsut saying …
1. Not able to reproduce this one, just tried it on 2 installs. We’d love to take a look for you though on our forum, signup and post a new topic there.
For example, our demo contact page has theme styling applied via theme options: http://theme-fusion.com/avada/contact/
2. Revolution slider … not entirely sure what you are referring to without additional details. The rev slider is not something we control or change, we simply include the latest plugin with the theme. We update over 20 sites each time with dozens of sliders and did not have this issue. Always make sure you have a backup of your slider so you can import if needed.
Ah now I see what you are saying about #1. It takes time on our end, a few minutes but it does happen. We’ll check into this today
We’ve checked into it and will upload the solution soon.
Hi, just a quick pre-purchasing question. Is it possible to set the Sliders/Revolution Slider/Captions page as a Home page? Thanks
Yes you can set any of the pages for your home page, no problem!
Brilliant! Thanks for the prompt reply.
Hi again. We purchased the template, but struggle with the header. Could you please direct us to the export file for Sliders/Revolution Slide/Captions that would help a lot. If you’d like to have a look at the page as it is now http://evolvevideomarketing.co.uk/
Thanks for the purchase! Yes we are here to help
Yep this is in our docs, You can download all our slider exports here for Rev, Layer & Fusion Slider: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
And each of those titles link to the post about how to export or import for each slider. For example, here is the rev slider info: http://theme-fusion.com/knowledgebase/how-to-exportimport-your-slider-data/
Lovely, many thanks.
You are most welcome
Hi again, just a last question, we use the export facility for revolution slider/captions, but when we installed it, it has pushed the whole slider to a distance from the menu bar, how could we lift the slider back underneath the menu bar, please have a look and you will see http://evolvevideomarketing.co.uk/ Thanks advanced, Sebastian Tiplea
Did you assign the slider via short code, or via page options? Page options will always put it up right underneath the menu.
If you pasted a short code in the post content field, then you will have the page top padding applied, which is 55px. You can adjust that in the page options as well.
Wow! It was quick. I love your customer support, well done guys. Thanks again, Sebastian Tiplea
Hi again, unfortunately still struggling with the Revolution slider. Would it be possible please for you to give us the exact short codes for this page http://theme-fusion.com/avada/captions/
Thanks advanced, Sebastian
The exact shortcodes will not work unless you are using our exact sliders. The main slider on that page is assigned via page options, the small one on the bottom is assigned via shortcode. It looks like this … [rev_slider small_slider] ... but the small_slider is the specific name of the slider. So you need to make sure you have that slider, or insert your own slider name there.
You can download and import our demo sliders here: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
And see this post for how to assign a slider: http://theme-fusion.com/avada-doc/sliders/how-to-assign-a-slider/
If the issue persists, please post this up on our support forum and our support team will take good care of you.
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
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Thank you, we look forward to serving you!
Hi, I have not bought a theme, but it interested me, if I know the theme tune can be included into the Russian language? if could you please reply.
Yes we do include Russian translation files that were submitted by one of our users. You can use them as they come, and also if needed make modifications to them using POEdit app, we have instructions for how to do that in our docs and can assist you if needed.
how do I remove the text category in the area [recent_works]?
Is the “Text” category one of your own categories? You can select inside the shortcode which categories to include or exclude, http://theme-fusion.com/knowledgebase/avada-shortcode-list/#work Or generate a new shortcode using the generator to use the visual drop down options.
To add content into the main area, is it possible to divide into 1 ~ 4 columns just as the footer and add text widgets, or perhaps I have to add it with HTML code into a new page?
Yes you can use columns in the main content area, that is how most of our pages are built. By default, widgets are only able to go into sidebars or footer, that is done through WP. However you can use a plugin called” Widgets On Pages” to insert them in page content area.
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