We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
Click Here To Get Free Support
View Our KnowledgeBase
View Our Online Documentation
View Our Training Videos
Thank you, we look forward to serving you!
Hi, I have two questions:
1. Theme can be used for site reviews ?
2. Theme for gaming site supports unity 3d games?
1. You would need to use some kind of review plugin for sure, but that is definitely possible.
2. Sure you could do this also, but depends on what features you are needing.
2. I mean if you can play online unity games like flash games.Can you please try for me to see if it works?
Hmmm, that is not something we can try at this time, but the theme does not include flash games, so if you use that I assume its coming from a plugin which should be fine.
when will you be adding the page builder?
We’re working on it now so it will be the next major release, unfortunately we can’t give out an exact date, it will be in the coming months, hopefully sooner. See a preview of it here http://quick.as/yrb5f9vv !
Same question with “Mihosting”, Very interested in this theme, but just wonder that do you have any plan to add a page builder? now a lot of theme support “live edit” or they called “drag & drop layout builder”... much easy for newbies customize theme…
We’re working on it now so it will be the next major release, unfortunately we can’t give out an exact date, it will be in the coming months, hopefully sooner! See a preview of it here http://quick.as/yrb5f9vv !
I can not find the answer to the question on your website:
Does it support Russian language template?
Yes it does, it supports any language. We include several of them that have been submitted by our users, and then you can use them and modify to your needs to make new ones for your language. They are all in the language folder inside the Avada theme folder. See this in our docs: http://theme-fusion.com/avada-doc/special-features/translation-rtl/
Also when searching the support center here is some good info …
Knowledgebase search will search all docs & kb posts.
Forum search will searches all forum posts.
If you can’t find an answer there, go ahead and post a new topic here: http://theme-fusion.com/create-a-topic/
Thank you, we look forward to serving you!
I need your help, i have problems after update avada theme. I updated the theme 3.4 by traditional update method as appears in this documentation:
After I updated the plugins of theme.
Now the problem is when I want go to the theme options all is blank and I can’t do nothing.
Clear out your browser cache and it will be good.
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Click Here To Create A Forum Account & Get Free Support
AVADA IS THE BEST WORDPRESS THEME EVER!!!!!!!! THE BEST MONEY CAN BUY!)))))))
Thanks for the comments, we’re glad you feel that way! v3.6 will make you sing and dance
Are there ways for different header on the first page?
Hmmm, you can only choose one heaer globally, you cna however choose to hide header or have transparent header or header belwo slider on each page. You can see about that stuff in our docs under Header: http://theme-fusion.com/support/documentation/avada-documentation/
Today, I created a support ticket at your forum.
I have trouble importing all the demo content to my hosting (error 500)
I need some way to import the demo contents and save hours of work, but at this moment it’s like starting from scratch and lost much time.
My host company is 1and1 and already told me they can do anything more for me.
Please, I need help ASAP
Whenever that happens its due to low server memory or execution time, and your host should definitely be willing to adjust that, they have it very low if the content will not import.
If they wont do it, then you can import individual pages from our docs: http://theme-fusion.com/avada-doc/demo-content-info/import-individual-pages/
Or import the individual XML files located at “Avada > Framework > plugins > Importer > Data”
The sliders in that location are from the dmeo content, a few of each. However you can also import more of our demo sliders here: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you.
I downloaded Avada 3.5 and installed the theme and plugins whenever I install demo content it duplicates 2 or 3 times for drop down menus home contact etc. I tried to delete in the menus tab but they stay duplicated its driving me mad can anyonbe help I have had my hosting company increase all Php sizes and followed all instructions but nothing works please help some one !! email me at firstname.lastname@example.org
If you delete the duplicate items they should be removed as long as you are saving it. If its staying, then you may have some heavy server cache or something, try to clear browser cache and see if that goes away.
If it does not,m we’d need to take a look at your setup on our support forum. Signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Pre-sale question. Are there pre-configured layouts for this theme or do I have to create everything from scratch. IE. is there a magazine style layout? Blog page? Contact page? Or will I have to create each page myself?
Yes there are pre-confugured layouts, the ones you see on our demo. And we have a demo importer that allows you to import pages, posts, widgets, sliders, theme options, and more! http://theme-fusion.com/avada/advanced-admin-panel/loaded-demo-content/
Page builder looks awesome!!!!! Hurry up!!!
“We’re working on it now so it will be the next major release, unfortunately we can’t give out an exact date, it will be in the coming months, hopefully sooner. See a preview of it here http://quick.as/yrb5f9vv !”
Hey King Daddy
Yeah we’re doing our best! Its close to being done but so much has to be tested through and through, v3.6 will contain it!
This will help: http://theme-fusion.com/knowledgebase/remove-duplicate-demo-content-import/
Thanks for the assist!
Will this theme work well with jigoshop?
It should,m however we have not done tests ourselves as we only support WooCommerce at this time.
Good work on the 3.5.1 fix > solved a lot of bugs…
You can go up to 4 dropdown levels, like this: http://d.pr/i/nsPT
I just tested on our installs and that works, please psot on our forum so we can take a look at your setup.
I can not import demo content. It always cancel with 502 bad gateways.
can you send me the import file ?
That is a server error, have you trie do contact your host and discuss this with them?
Also, please see our docs for “Common Issues” here: If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
This could also be due to our current server issues, it will be back up soon.
For the icons in the content boxes shortcode, can we change it to your own personal icons?
Yes the content boxes can take custom images per box, so you can upload your own icon and set the exact px size for width and height
I like the looks and features of this theme. However when I try looking at some of the shop pages it returns an error.
Error 503 Service Unavailable
Varnish cache server
What is the minimum server requirement to have this theme running? Are caching and minify plugins supported?
We are simply having some server issues at the moment, that’s all Things will be back up shortly.
There are no special requirements for the theme, and yes caching and minifying plugins supported, we recommend using the best, W3TC
how can ? d?sable portfolio category in a portfoila page 4 coulums with text.
? dont want to show category name
example = http://www.zahragida.com/meyve-tatlilari/ (meyve tatlilari)
You can choose which categories to display in the portfolio, you can exclude some or specify which ones.
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support forum and then post up a new topic. A purchase verification is required to signup.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $24
Power Elite Author