39198 comments found.
Hi
The homepage is broken right after updating from the previous to the last version.
Do you know what to do, when the mobile homepage lost all its graphiccs, due to updating the theme ?
My support is expired, as I used the template much later, so i post here for any tips about what to do.
The Avada is using the e-commerce website template, i didn’t made any changes
Thanks Max
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
You can reach out to our team from the contact page here
We look forward to helping you!
Thank you, Shaminder
Since last update (7.13.1), I can no longer use ACF Text fields from my posts when defining a Postcard. There only is a list of Text Fields from the global options page.This has a major impact preventing any changes on my websites.
BTW, it is the second change with a major impact on sites : the previous one was with 7.12 when “introducing” the support for ACF True/False fields (that were actually working perfectly fine) which immplied to replace 1 by true as the value in all the use of the true/false fields while in the meanwhile the sites were broken due to the test for value 1 was no longer working.
Note : YES, I know, this is where backups are useful. But, PLEASE, do more tests on your side.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We would request you please reach out with the detail of the issue via our contact page here
We look forward to helping you!
Thank you, Shaminder
Hi ThemeFusion!
Wordfence report: “The Slider Revolution plugin is vulnerable in all versions up to, and including, 6.7.36”. Please provide the patched version asap.
Thanks!
Hi
The Slider Revolution plugin is not authored by Avada An update version of the of the plugin will be released in the Avada plugins area shortly. The update can be made by going to WordPress admin panel dashboard → Avada → Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m having the same issue as this guy a day ago, “Hi, since updating Avada Builder 3.13.1 (Avada 7.13.1), Edit on posts/pages redirects to front-end 404. Works only if Builder is disabled. Cache cleared & permalinks re-saved. Need a fix.” except my problem is a 500 error not a 404.
Worked with my hosting support, tried clearing cache, and resaving permalinks over and over. Please provide a fix, as this is unusable, at least for me.
Hello @staffo65
This is not an issue with our latest update and surely requires a thorough check on your setup, we suggest you to kindly provide us with your website’s details via support ticket so our team can check this out for you.
Click Here to Get Avada Support
Thanks
-Ammar
How can I change the “Skip to content” link color in Avada?
I have extended my support, but my Avada does not show this, so I cannot open a ticket there.
Hello,
I’m currently working on improving accessibility on my website using the Avada theme. I’m trying to change the text link color of the “Skip to content” link that appears when pressing the Tab key.
WAVE detects a contrast error on that link, and I would like to adjust its colors to meet accessibility standards (WCAG 2.1 AA).
Could you please let me know:
Where or how I can modify the styling of this specific link?
Is there a dedicated Avada option for it, or should I apply custom CSS?
Thanks in advance for your help!
When a user presses the Tab key on the keyboard, a “Skip to content” link appears at the top of the page. this is the “Skip to content”
Hi
Changing this would need custom CSS. If you have recently renewed support then please do ensure you have applied it. Please do refer the link here
Thank you, Shaminder
Hi, since updating Avada Builder 3.13.1 (Avada 7.13.1), Edit on posts/pages redirects to front-end 404. Works only if Builder is disabled. Cache cleared & permalinks re-saved. Need a fix.
Hi
Can you please try and resave permalinks by going to WordPress admin panel dashboard → Settings ⇒ Permalinks. Once done please make a check to edit the post.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder,
Thanks for your reply. I’ve already tried re-saving the permalinks multiple times — unfortunately, the issue still persists.
Here are a few key notes that might help:
The problem only appears on the live server, not on my local MAMP environment (where everything works fine).
It started right after updating Avada Builder to version 3.13.1.
The 404 error occurs when trying to edit posts or pages on the front-end.
If I disable the Avada Builder plugin, the issue completely disappears.
So it seems directly related to the Builder update. Please advise on a possible fix or patch.
Thank you!
Hi. Is it possible to use AVADA as a SaaS with domain and subdomain modules?
Hi
Currently we do not have the option to use Avada as SaaS. This will require quite some customisation and subdomains may require a separate license
We thank you for your interest
Thank you, Shaminder
Good stuff.
We agree 
Hello , I am interested in purchasing Avada and using the Real Estate theme. I would like to confirm whether users are able to add and post properties directly on the website.
Thank you
Hello Haashi
We are glad to hear that your are interested in Avada. regarding your query about users being able to add their property directly to the website, this is not a possibility and this is something that will require an editor level account on the website so the post can be created.
If you need further assistance with this, kindly open a support ticket and our team should follow up with you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a problem with your complementary products module which always displays the same product category, regardless of the products, this has been going on for several days now, how is this possible? Thank you.
Hello @MSCOM
This will require our team to take a closer look into the setup, we suggest you to open a support ticket with our team regarding this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I inserted AdSense code into a code block using the Avada theme’s layout, but no ads are displayed. However, automatic ads are displayed correctly. I’ve also seen the same issue on websites with other Avada themes. Could it be that ads placed in code blocks within the layout aren’t being displayed?
Hello @oldlookie
This will require our team to take a closer look into the setup to provide a more precise response regarding this actually.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
code blocks are not working…
Hello @ascentdm
You have a valid support with Avada, we suggest you to open a support ticket and our team will check this out in details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello @ascentdm
We have recently released a patch for the code block, make sure that you have it applied
Thanks
-Ammar
The latest update took our website DOWN. We had to restore a backup. All the pages and posts were there, but we could not see any content when we looked at the front end. This is BAD, and we are very disappointed. We sent in a ticket but are writing this for everyone else. Restore a backup of your website until they fix this issue! Our website went blank literally!
Hello fusedmarketing
There is no issue with our latest update and each of our update is tested by our team rigorously before it goes out.
With that being said, we have responded to your ticket as the issue you are facing is specific to your setup and needs to be checked, kindly respond to us with the details of your website so our team can check why you are having this specific issue.
Thanks
-Ammar
Hello,
I have extended my support, but my Avada does not show this, so I cannot open a ticket there. That is why I am writing here. Since the new update, it no longer shows me the content of the code blocks. Do I need to change something?
Hello @albinodicarlo
You do have an active support and should be able to open a support ticket with us, can you kindly refresh your support account following the instructions here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
Thanks
-Ammar
Hello @albinocarlo
We have recently released a patch for the code block, make sure that you have it applied
Thanks
-Ammar
Great, thanks for the reply!
You are most welcome
Is it possible to change the Avada theme image using the White Label plugin, so that a user with update permissions does not see that it is Avada? thanks
Hello XD-DAVE
The images can actually be changed even without the white lable plugin as they are a part of content in this case, but surely this is doable
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I have presale question, I am at moment checking all the elements in image carousel. I see there quite good. However I see cool element which supported swipe from mobile rather than simple button. Here I highlighted https://app.screencast.com/lMZslyGCFDUom however there were no instructions on how to achive it or can have that effect on other image carsoul element too.
Hello @antonyalston
The swipe by hand is already a feature in our image carousel and can surely be enabled on it, more about the image carousel element can be read here => https://avada.com/documentation/image-carousel-element/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thank you that’s great but are you sure in the document you have given it only mentions mouse scroll and not hand swipe from mobile.
Hello Antonyalston
On touch devices, the mouse scroll is replicated by hand swipe
Thanks
-Ammar
I used the purchase code on my website a few years ago. But now, I do not have the domain. It has expired a long time ago. Now, can I use the purchase code on my new domain? If I can, then how to do it? Please help me. (Update: The problem is fixed)
Hello @darkshadow21
You should be able to do that without any issues, kindly follow the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! Is it possible to include the URL of the page where the form was filled out in the notification email? I haven’t found any documentation on this. Thanks, Nico.
Hello @Nicopellacani
You should be able to do that, however this will require our team to see how the form is being setup.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Is there a way to enforce global settings, for example, with a button? Currently, I have a border applied to my custom buttons throughout my site when I added them. But if I wanted to remove the border in the Global settings, it wouldn’t remove the border on the individual buttons. It would be great if you could enforce specific settings globally. It would make rebranding your website a lot faster.
Hello @CreativeGamut
You should defintely be seeing the global options set in button element applied to all the buttons in your website, however that works only if the button element is set to Default styling from design tab, if however you have changed the styling to custom, button will not be taking the styles set inside the global options.
More about how global options work in Avada is here => https://avada.com/documentation/the-avada-options-network/
If you need any further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello
I’ve just installed the latest Avada ecommerce demo. And when i click on a product that’s on a homepage, from a desktop, all works all ok.
But when I click from a mobile, then it throws to a error page, with “something great is happening, please come back later”
Would you know what wrong did i ?
Thanks
It’s okay, i’ve searched and fixed it, thanks.
Tips : go to woocommerce/ settings / site visibility / switch from coming soon, to online
Thanks
Hello @Maxdir
Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket following the link below and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
