We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
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Thank you, we look forward to serving you!
Congratulations for the Avada Theme it is very easy to use and very very versatile. Thanks for the awesome support too! Keep up the good work!
Thank you for the purchase and feedback! Happy to hear that
I am on WP 3.9.1, and I have attempted to upload this theme numerous times. It begins the process and then gives me the, “Are you sure that you want to do this,” and a link, “Please try again.” I am attempting to upload the “WP Installable Files Only” in zip form. Any suggestions?
I apologize for the long delay! I had the day off yesterday for a birthday celebration.
Yes that means your server basically have a file limit size. See this post in our docs: http://theme-fusion.com/knowledgebase/are-you-sure-you-want-to-do-this/
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Click Here To Create A Forum Account & Get Free Support
For future reference, when this type of thing comes up, check out our support center and do a quick search for the keywords, most likely you’ll get the answer right away.
Knowledgebase search will search all docs & kb posts.
Forum search will searches all forum posts.
Thank you, we look forward to serving you!
i would like to purchase your theme .. any chance you add the page builder for the next update ??
Yes we are adding it in Avada v3.6, which is our next major update. We cannot give out an ETA for when that will be done, but we are working on it now and it will be our next major release.
All future updates are 100% free once you buy Avada, and any layouts you create now with our generator will convert to builder layouts once the builder is added.
I recently activated Avada theme on my website. We have selected Indian Rupee under Woocommerce settings.
When viewing the website the products are displayed in Indian Rupees; however, within few seconds the Rupee symbol switches to something that looks like a P symbol
Site name: www.itahdnura.com
Please check www.itahdnura.com/shop
i’ve left the page open for over a minute and it still shows this: http://d.pr/i/3nZm
I also checked the single product page and added items to my cart and waited a minute and it still shows correctly: http://d.pr/i/FC18
I’d recommend clearing your browser cache, checking other browsers as well. If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Hello, I would like to ask what is the file which should be edited when changing single post? Since I am using “Adrotate” plugin, but I can’t place it at the bottom of each post using single.php. In which file should I include echo php code for it to show at the bottom of each post?
Single.php is the file you are looking for. If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
I’ve tried to use an Ad Plus List Building PopUp with an OnClick tag inside an accordian toggle tag. The popup works when I click on the popup link, however the page with the accordian/popup code now loads with all accordion content expanded, which is not what we want.
You can see the page here: http://hulpbijslapen.nl/beter-slapen/
Is this something that can be fixed/worked around in some way?
Thanks ;) Love your theme ;)
Hi, just wanted to let you know that we’ve purchased the theme through our website developer but that we do not have the codes to login to Theme Fusion to look at the support database, etc. I hope nevertheless that you can help us…
Hmmm it might be but most likely the js of the accordion vs plugin is conflicting. We would need you to get the purchase code to access the forum so we can take a look at it. However, the first place I’d start is contacting the plugin author and asking them about the situation, it may be a common issue. Outside of that, we would need to verify your purchase and have you signup and post on our forum.
Hi, I have a pre-sale question regarding the upcoming Page Builder which you want to release in version 3.6.I tried to open the link which you send to your existing clients, but can not access the content as it leads me to a login screen. could you let me have a sneak peak at the page builder? http://theme-fusion.com/forums/topic/avada-3-6-important-information/
Yes currently that is for registered users, we will release a different preview to everyone once we get closer to that point.
Hello i’m Fench i have a question about the shortcode
When you make with fusion core a short code for example flip boxes
Is it possible to preview or after to modify shortcodes without do all the shorcodes again
Thanks i hope i’m clear !:
Yes you can modify the generated shortcode directly on the page using the standard WP text editor. Put the cursor in the spot you want to edit and make the necessary change. You can view the shortcode options here: http://theme-fusion.com/knowledgebase/avada-shortcode-list/
Hi our basket is not working and i losing customers right now i need your guys to sort this out please can u do that thanks i give access to the Wordpress via private thanks
WooCommerce should work without issues. Please make sure you re using the latest version of Avada and also the latest version of WooCommerce. It sounds like you need to update.
I have recently purchased Avada theme and am facing issues regarding product images. When I used the Avada theme, some product images become unattached. I dont face this problem when I use any other theme.
You can check this page for a better understanding of the issue:
I am already starting to regret making this theme purchase
I used the ‘Regenerate Thumbnails’ plugin for wordpress and the product images issue has been sorted out.
Yes that is correct, this information is also listed in our docs and in the WooCommerce docs. Using regen thumbs with Woo is very common and required depending on your image sizes. It is not related to the theme or an issue at all. No need to regret the purchase
If you have further questions or need assistance with anything that comes up you are unsure about, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Hi, first of all nice theme. Second, i have update theme today and can’t edit theme options anymore. Before update everything was ok. my version is 3.5.1 and wp 3.9.1. Now link is theme optios are dead. Any idea?
Yes please clear your browser cache and all should be normal
Is the WPML plugin already on Avada theme or should I pay for the licence of WPML + Avada template ?
Thanks for your answer
You would need to purchase WPML if you want to use it with any theme. That is a premium plugin that is not allowed to be bundled with any theme. But it is fully supported with Avada.
Problem with the layerslider on ipad, when you turn ipad, the layer slider full-wide, is not good, see http://www.specialbranding.com it is not stable
maybe it is possible in de next update, menu color to change the different sliders??
What is happening when you rotate the ipad? It works well on my end. The layer slider is maintained and updated by the plugin author, Kreatura. So if there is an issue they will fix it.
I’m not exactly sure what you mean by menu color changing the different sliders. But for feature requests, please post in our feature request thread on the forum: http://theme-fusion.com/forums/topic/avada-feature-requests-3/
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Hi, Purchased your theme and love it. I have one question. Creating a homepage is it possible to have the full width background color strips so they are 100% width but the four column blog section only at Full width?
Yes that is possible. Use the 100% width page template, then put your blog section inside of the full width section. Anything inside the full width section is contained at regular site width.
Of course….. Thanks for your help!
Anytime my friend!
Please make Joomla version !
We’ve debated this in the past, we may do it at some point.
I was working on Joomla for the last 7-8 years. Only reason I switch to WordPress is your theme.
Wow that is a great compliment We may end up doing this at some point, we’ll keep you posted!
Purchased this theme last week and thus far I’m impressed – there’s a lot of potential!
I have a question:
I have watched your tutorial videos, and after following exactly what was laid out in the ‘How To Use The Shortcode Generator’ video, I’ve created a bunch of code which on a normal page displays as two columns with my information laid out correctly, yet when that code is pasted into a widget and selected for use with a page in a submenu, the columns seems to stack as opposed to displaying side by side.
I see on your demo site they display beautifully. Why is this happening for me?
Hmmm are you making sure to use last=”yes” for the last column in the set? For example a 1/2 + 1/2 column set, the second 1/2 has to have last=”yes” set so it knows to display that one last.
If you have further questions or need assistance with that, signup and post on our support forum and our support team will check it out and see what is going on.
Yes, I have done that and have followed the videos exactly. Still, the two columns are stacked. When you hover over ‘Contact’ this is what displays: http://www.ultimatestageracademy.com/wp-content/uploads/2014/07/Screen-Shot-2014-07-21-at-1.06.00-PM.png
The exact text in the selected widget for that submenu page is this:
What do you think is causing this issue?
When that code was pasted it seems to be displaying differently than when viewing it in the widget area. More specifically, it is showing [/one_half] before the image, when in fact that is not that way. Is there any way I can post raw code so that you can view it properly?
Here is the code from the widget:
[one_half]<a href="http://academyforwomen.ca/home-staging/home-staging-services/"><img class="aligncenter size-full wp-image-97" src="http://academyforwomen.ca/wp-content/uploads/2014/06/Home-Staging-Services-Button.png" alt="Home Staging Services" width="250" height="186" /></a>[/one_half]
[one_half last="yes" class="" id=""]
<li>Home Staging Consultations</li>
<li>Furniture & Accessory Rental</li>
<li>Vacant Home Staging</li>
Hmmm it looks ok above. We would need to see your site setup, please signup and post a new topic on the forum so we can take a look.
I’ve posted a new thread on the support forum.
Awesome thank you! We are very busy at the moment but are answering tickets in the order they are received.
Okay. Another quick question: How can I center a FontAwesome icon?! It’s apparently not as simple as creating the shortcode then centering it within the Visual mode..
Is there something I need to add to the CSS Class or CSS ID sections when outlining the variables within the shortcode generator for a FontAwesome shortcode?
It’s quite frustrating so thanks for your help.
Hmmm yeah this will depend on where and how you are using it. It is not regular text so cannot be centered that way mostly. it will need custom CSS. Post this in your thread also with the page URL that it is on so our team can inspect it for you.
when i try to import demo content like in the video tutorial, I get the following error:
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0117d7a/beasthetic.de/wp-content/themes/Avada/framework/plugins/importer/importer.php on line 492
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0117d7a/beasthetic.de/wp-content/themes/Avada/framework/plugins/importer/importer.php on line 502
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0117d7a/beasthetic.de/wp-content/themes/Avada/framework/plugins/importer/importer.php on line 515
Warning: array_filter() expects parameter 1 to be array, null given in /www/htdocs/w0117d7a/beasthetic.de/wp-content/themes/Avada/framework/plugins/importer/importer.php on line 521
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0117d7a/beasthetic.de/wp-content/themes/Avada/framework/plugins/importer/importer.php on line 533
Warning: Invalid argument supplied for foreach() in /www/htdocs/w0117d7a/beasthetic.de/wp-content/plugins/LayerSlider/classes/class.ls.importutil.php on line 198
I can register on support center…
Error: You have entered an invalid purchase code. Please click on the ‘What Is This?’ link below for steps to find your purchase code.
And yes I typed manually the code into the field.
I need this demo content very quick. thx
It looks like that is not 100 percent imported. Only part without Footer Widgets, for example.
Seems something is stopping it part way through. Do you have the rev slider, layer slider and woo activated?
Also please see this link, there is a section on common issues and a way to import things individually: http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/
Please email me your purchase code so I can check out why its not accepted. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.
I’ve asked a question on the support site, but I didn’t receive a reply yet.
Can you please answer my question?
There have been replies given. But it took long for you because you keep bumping the threads.
Response time can take up to 24 hours Mon-Fri but is usually much faster. Our support team answers threads from oldest to newest and each new response resets the time back to 0. When you give a reply, please make sure to wait for our reply. If you send in another before we do, time resets and the thread goes back to the beginning of the que and will take longer.
Just a heads up!
Aha I understand, thanks for the reply. Very nice theme by the way. I’m very happy with it!
Also, please only open one thread per topic. I see you have two topics opened and both have the same questions about Museo Slab font. Make sure to only open one thread about each topic, that will also help you and other users get faster responses.
Please follow up in the forum if needed. Thanks
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