19,273 Reviews

for Flexibility

Suddenly dependent on php and sql versions that are not available through all hosting. Unacceptable that one should have to change hosts to update. Will never purchase another product from them.

ThemeFusion

Author response

Hello!

Unfortunately what you are saying is not clear at all, and you have not created a support ticket either. Nothing in terms of WordPress or the themes PHP version and MySQL version has changed.

Here are the minimum requirements for WordPress -> http://bit.ly/1zdp35Y

Here are the minimum requirements for Avada -> http://bit.ly/1SyarGK

Avada adheres strictly to WordPress coding standards and requirements.

Our team is happy to help out and walk you through any questions you have simply submit a new ticket. Our support team will help you with anything you are having a hard time with.

Click Here To Get Avada Support.

Thank you, we look forward to helping you!

Thank you,
ThemeFusion

for Flexibility

Avada has never failed me! It's truly flexible and I could almost do anything with it. Awesome theme. Truly best WordPress theme EVER. Thank you, guys. THANK YOU!

ThemeFusion

Author response

We thank you :) <3 Avada is all that you will ever need, and the best is still to come :) <3

for Code Quality

If I could rate it 5 stars for support too I would.

ThemeFusion

Author response

Thank you so much! The best is still to come :) <3

for Customer Support

The customer support is very very helpful, if you need support get it early and keep the email that you exchange with them with as they really want to stay available to supporting you and will support when asked directly, and the product is great. :)

ThemeFusion

Author response

Thank you for sharing, we sincerely appreciate it :) <3 The best is still to come

for Bugs

Crashing my site. Can't get into wordpress dashboard to update or deactivate or troubleshoot. Everything is down. Wants more $$ to extend support just to fix a problem of their responsibility.

ThemeFusion

Author response

Hello!

First things first, Envato sets the rules for item support, we as theme authors have zero control or influence over that. We do not see any support tickets from you; Please do check if you are Grandfathered for Avada support as explained here -> http://bit.ly/1SwDKpe

If this has happened to you, as described, then it will be that your WordPress was updated but you have not updated Avada to the latest version, which right now is Avada 5.2.3, you need to update to resolve this

When you update please ensure that you follow these update instructions:

Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

Important Update Info -> http://bit.ly/1FAmQpu

How to Update -> http://bit.ly/1H8JGzo

Fusion Patcher -> http://bit.ly/1QSd8Ol

Avada Change log -> http://bit.ly/1EK5mAg

Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install

Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1QSd8Ol

Our team is happy to help out and walk you through any questions you have simply submit a new ticket. Our support team will help you with anything you are having a hard time with.

Click Here To Get Avada Support.

Thank you, we look forward to helping you!

Thank you,
ThemeFusion

for Feature Availability

Great theme. I have tried many but this is my best.

ThemeFusion

Author response

Thank you, we appreciate that :) We work very hard to make Avada the best for our customers!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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