271 comments found.
I have bought your theme and am already having issues with the functionality, i installed rank math WordPress plugin for my SEO but whenever i try to add SEO data to my pages and save, the data simply doesnt save and simply disappears and i have to redo it, its getting frustrating and might reconsider using this thee for a refund. Also, when i imported the demo content, my website is looking different from the demo displayed on envavnto. For instance my contact page is missing the icons that are displayed on the address , email and phone number . I need help or i will seek a refund as these features are vital for my business and need them.
Also things like the branches, tours and destinations didn’t import on my website. I need those.
Also when trying to edit the destinations page, there are no gaps between the listed destination just like how its displayed here https://aventura.templaza.net/destinations/
Hi, sorry for any issues you encountered. Please create a ticket and provide me with your site and login details. I’m willing to help you import missing stuff and address issues.
I have sent an email to your official support email, i await a response
Hi guys my issue is urgent and am dealing with a client, i can wait for 24 hours before some one replies and yest i have sent you the credentials. please fix the issue or refund me and i move on to get something that works for me.
Hi, sorry for the late reply. I haven’t figured out why the plugin doesn’t work on your website while it works properly in local.
am eagerly waiting for a reply, without an SEO plugin compatibility, this theme is basically not optimized for SEO so there has to be a fix. No one designs a website with no optimization otherwise then they wont market their business and rank on google which is key for every business. Also why is it that on the tours, the prices dont show and they are stuck to 0.00 and further in editing, there is no option to see the revisions made on the tour pages.
With all due respect, if you highly price your theme then work on your support, we cant be waiting for your sweet time to get responses, i asked about the prices and there is no response from your team for over two days now. I added the prices for all tour packages on my website but they still show a zero like i have put nothing in there, if your theme is broken and has bugs, please take it down and fix the issues before putting back again online for people to purchase with their hard earned money. And why is it that it cant work well with SEO plugins?
Hi, I suggest that you should try to use Yoast SEO plugin instead. About the tour’s price, sorry I didn’t mean to not answer you, I missed it. Please see the screenshot: https://snipboard.io/0pEsrF.jpg When you set the price, you’re supposed to enter the number only, without $ sign. Let’s check it out. It works fine.
Hi, is it possible to put a minimum number of participants per tour? Thanks in advance for your attention, Daniele.
Hi, sorry for the late reply. At the moment, there is no option to set a minimum number of participants for each tour. We will update the theme and provide it an option next version. Hope you can wait for it.
Hi!. Is easy customizable the Tour Length? can i put 30 days, for example? thanks
Hi, thanks for your interest! Yes sure, you can adjust the tour length, and others easily in the theme options.
Hello, i really like this theme, i just want to change a little bit, I want only title, Duration; departure city, Excerpt on the tour list, i dont want reviews, price, dates Etc. i want title , duration, departure on tour grid.how to do it? thanks
Hi, I suggest that you should create a ticket and we will provide you with proper solutions for your queries.
i can not create ma ticket, can i get your email , i am not able to make ticket from wp-admin , the link is not valid, thanks
Hi, plz send me an email to support@templaza.com. I will help you.
Hi, I sent you email several times, but never get replied, thanks
Hi, actually I replied to your first email 7 days ago. Did you not get it? I also replied to your second email some hours ago. About your question, if you want to display itinerary image in the review popup, it should be custom job. To hide the review, you can add the custom css below to theme options > custom code:
.tzElement_FeaturedTour.type-5 .tzTour .tzTour-item .tzTour-item-box .tzTour-info .tzTour-info-left .tz-reviews .reviews-count { display: none; }
Hi!. looking the theme i have some presales question about the search variables on the headers. For example. Duration. if I have 3 Tours from 1,3,5 days of duration in “Private” or “Draft”. these tours duration days appears into the search dropdown options? the same question is on “Locations” and “Categories”. Thanks
Hi, thanks so much for your interest! If a tour is a draft and not published yet, or marked as private status, it will not be visible when using the search function. The same with Locations and Categories. If you have other questions, feel free to let me know.
Hi,I can not open documents which teach us how to use this them, so i dont know how to istall and import the demo files. please help, thanks
Hi, thanks for purchase our theme. Plz refer to the theme’s online documentation link: https://www.templaza.com/docs/aventura_wp/code/index.html If you find it difficult to install and import the demo, you should create a ticket and our technical staff will help you. Best regards,
Hello! I would need to know if it is possible to configure the search engine so that the options are: “Destination: Country”, “Location: Cities”, “Durartion: How many days”. All without the search input. Thank you so much!
Hi, thanks so much for your interest! At the moment, the location and duration on the search bar are displayed with drop-down selection. Location also shows different destinations. The theme hasn’t separated Countries and Cities yet. And we will update it in the future.
ok. with some taxonomy, it can’t be done either?
for example. If destination is a “Country” can i define Locations as “categories” as drop-down?
Best theme I have ever seen. I want to buy it. But I have a question that was I need a WordPress theme, is this a WooCommerce theme or a WordPress theme? I don’t understand. Please let me know that.
Hi, thanks so much for your interest! Aventura is a WordPress theme designed for tour booking and it’s also integrated with Woocommerce plugin to support online shop and booking procedure. If you’re still confused about something else, kindly let me know.
I have a few pre-sales questions regarding your booking system. Is it possible to use this booking system to book simple flights, instead of tours?
Hi, sorry for the late reply! Yes, you can use the booking system to book flights easily if you’re not keen on tour booking. Kindly let me know if you have other questions. Best regards,
Hi. I have purchased Aventura Theme on Envato, I would like to read the forums on your website (Templaza) to solve some issues, but I don`t have an access to reading the forum. When I try to open some message after logging in, I get this: “You are not authorized to view this topic!” How can I get an access to read the forum?
Hi, the forum is actually a ticket support system which only allows you to view your own posts. It’s impossible to view tickets created by other customers. Hope you understand. I suggest that you should create your tickets on forum, we’re willing to help.
Thanks for the quick response!
Hi. In the home version 3 the footer is in the middle of the home? i home that is an error
Hi, Home version 3 actually doesn’t have the footer in the middle. There is a problem with the home slide, we will fix it asap.
Hi, I have two questions: 1) to make the site multilingual, which plug-in should I install? The checkout system does not finalize the purchase,is itI required to install woocommerce before? Thanks for your attention, I hope the best for you, really amazing theme! Daniele
Hi, 1. You can install Polylang plugin to create a multilingual site. 2. If you want to have the Woocommerce checkout features, you’re supposed to install Woocommerce plugin and enable the Woocommerce integration option in the theme options. If you’re not interested in the woo integration, the checkout is still able to be finalized normally. In case you’re encountering a problem with it, pls post your question on our forum or contact us via support@templaza.com.
Hi, the theme is very cool, thanks so much! How i can make the site multilingual?
Hi, yes, it’s possible to build a multilingual site with the theme
Thanks for the quick response. Do I need to download a particular plugin? Thanks
Hi, you can install Polylang plugin to build a multilingual site
Hi
Footer don´t show up
What shall i do
Thanks
Hi, I’m not clear about the problem you’re facing with, pls share a screenshot. And you need to make sure the theme and plugins are already up-to-date.
OK, se this link and in the bottom there are no footers
https://aventura.axessdata.se/
Pls go to theme options > Footer options > configure the footer columns. After that, go to Appearance > widgets > add widgets to Footer 1, 2, 3, 4. Then check it again.
Sorry, it´s still the same
Hi Jogge,please update latest version. We have fixed this problem. Thanks friend.
OK, Thanks
Hi
I can´t get the footer to show up on this side
https://aventura.axessdata.se/
What shall i do
Thanks
There are a lot of pages that don´t show the footer
Have instal the last update
Hi, pls send me your site and login details to support@templaza.com. I will help you check the issue.
Have send it
Hi, I have a couple of questions before purchasing the theme.
On the single tuor page (ex: slovakia-travel/) is it possible to put only the information request form and not the possibility to buy?
Also in this form, in the inquiry email that I get, is the page from which it was sent indicated? That is, does it tell me that the request was filled out from the form on the slovakia-travel page?
Finally, in the “description” table, can I include videos and image galleries?
Thank you!
Hi, thanks so much for your interest on the theme. Regarding to your questions above, the theme is absolutely capable of meeting these requirements. 1. You can display the information request form on the detailed tour page 2. When a customer send you a message from this request form, it will tell you which tour he/she mentioned about. 3. yes, you can include videos and image galleries by adding available shortcodes easily. No worry about it. If you have other questions, feel free to let me know. Best regards,
Perfect, thank you for your explanation.
is there a way to make “home demo 9” search bar exactly like “home demo 3” search bar?
the “home demo 3” is more elegant thinner and transparent. and “Home demo 9” is bulky and white
Thanks
Hi, we’re updating the home version 3 to provide it an option of making the menu non-sticky and capability of adding more elements below the search bar. Pls stay tuned for the new version. It’ll be released very soon.
Best regards,
Thanks!! Very excited
Hi, we have released a new version, pls update the theme and check it out.
great! thanks so i just re-import the demo theme? thanks
hi i reimpord but nothing changed. should i reinstall everything again?
thanks
You should download the latest theme package on themeforest > extract the package > upload the aventura.zip file to replace the old version.
hi i uploaded and replace the old version. Also i have reimport everything again. but still seems tobe the same. is there anything else im missing?
thanks
Hi, it was a cache issue. Pls clear cache to see changes on the home page now.
hi thanks it seems that is working.
how did you guys clear cache? i have installed on a new test site to see if i could get the same results, but still not working for me if i do it myself. is there something extra i need to do to clear the cache? i have clear the cache manually from the server by the way
thanks
ah ok i was able to make it work the the home slide was on and i had to turn it off and started to work
thanks for your help
Really appreciate the great customer support
On “Home Version 3” is there a way for the menu not be “Sticky”?
thanks
Home version 3 is assigned to the sidebar header type, so do you want it to be collapsible?
no i want to be able to add categories and tours below jus like “home demo 9”
basically i want the exact look of “home demo 3” with the rest of the tours, categories etc.. like “home demo 9”
but the menu not sticky
thanks
Hi, pls stay tuned for the new version of the theme, which will allow you to make the header 9 non-sticky.
Spacing on the search bar (Destiny. Date, Duration, Category, etc..)
hi i just allow and hide some information on the home page and it keeps leaving a spacing as you can see on the image.
how can i remove this space?
thanks
sorry i wasnt able to attach an image. but basically there is a big gap between the selection and search button
Hi, you can edit the home page > edit the row option > adjust the content position > choose Middle Pls see the screenshot: https://snipboard.io/cNADb2.jpg
hi thanks i tried that and it didnt work still a big gap between “category” and “search” button
Hi, pls check it again, the gap has already been reduced
i see that the gap is smaller but still a huge gap compared to the original
there is no way to make the same spacing as the “Home 3 demo” ?
it just look odd that the person have to select way on the left and have a gap and them have to click search on the middle of the end of the page. it seems that the search button is lost on the design
hi i found the “home 3” it was under “home”
Now im trying to change the header style for “home 3” but i cant find it
there are 11 headerstyle. but none of them is the header of “home 3” thanks
Hi, in the theme options > Header > Header option type > you can have a look at Home type 9
hi i try to chenge the home type and it does not makes any changes. i pick different ones and the home style stays the same
i pick and click save changes
is there something else i need to do?
thanks
Hi, to edit the header type on the home page, pls edit the home page > click on the “screen options” on the top-right corner > checkbox the Header Page options > then you will see the header options appear below. You can choose a header type for the home page there. The header type chosen in the theme options is applied to inner pages only.
thanks i checked the “screen options and the “Header page options” is already ticked. but is not appearing on my screen
i even tried to tick and untick and update several times but nothing shows
the only thing that is showing is
wpbakery page builder
and
home slide options
but all this are ticked
WPBakery Page Builder Page General Options Header Page Options Breadcrumb Page Options Home Slide Option Page Attributes LiteSpeed Options Slider Revolution Featured image
thanks
hi i just made a purchase and i install the demo and i see that doens have the “home demo 3” i purchase just because of that demo and i can find it i can see all the demos except 3 and i need to make my website quick. please reply ASAP as i need an answer if if that demo is included or not
thanks
Hi, in the list of the home pages imported, the home 3 is actually home slide.
ok thanks