I need support regarding menu mega issue.
Hi, could you please provide us some screenshots for this issues? Also, please send a email: email@example.com and then we will try to check back for you in the Feb 10th. Because, The Lunar New Year incoming and our Customer Service Dept. doesn’t working until Feb 10th. We are so sorry for about that.
Thank you for your patience and understanding!
Happy Lunar New Year.
Hi Can you please show me how to remove ‘vendor’ from the product page?
Hi, thank you for contacting us. We will check back and let you know ASAP. Please note: Our Customer Service Dept. doesn’t working in the weekend. We are so sorry for about that. Thank you for your patience and understanding!
I just wonder if i can set the Detail tab on the product page for the Responsive Fashion & Apparel Shopify Theme.
currently these tabs are collapsed and customer have to click on detail tab for viewing details. I just want to Set the Details tab to be opened by default when a customer click on a product to view.
can you please give me Css or Code to fix this ?
I sent an email to support over 2 weeks ago and still haven’t no heard back! From reading through other comments, you guys really need to step up your support.
Hi, we are so sorry to keep you waiting. Your requirements are customize works and not based on our theme features. We already have sent you a email. Could you please check! Thank you for your patience, HaloThemes Team
Hello! – Earlier today I reached out via the “Contact Author” function for help with the Shopify Avenue theme (Which I already purchased and installed). How long should I expect to wait before I get a response? I understand it may take you 24 hours or so to respond and that’s fine. I just want to be able to manage my expectations. Should I have contacted customer support through a different way? Please advise. Thank you.
Hi, thank you for contacting us. If you have any questions, please contact us at: firstname.lastname@example.org and we will try to reply back for you ASAP. Thank you very much, HaloThemes Team
Hi, any way to make the menu stay while scrolling on mobile?
Can anyone help with explaining how to edit the footer columns? I can’t find it in the documentation. I am waiting to hear back from support.
I just want to ask you a few questions before buying the template.
1. Is it possible to add a video to the Home slide?
2. Is it possible to change the image of “loading the image” because it looks really bad, with an outer line in white(I can send you a picture if you want).
3. On the products page and when you click on another colour, does it change the image automatically?
Pre Sales Questions:
1. I am used to working with Wordpress themes, is this Shopify theme more or less difficult to work with?
2. Does demo content come with the theme like in most Wordpress themes?
3. In the demo there is an immediate pop up/mailing list optin…is it possible to have that only appear for new or 1st time customers, or people that have not previously filled in the form?
4. I assume background colors are easily customized?
5. Are there templates in the theme for “About” and “Contact” pages?
6. Is this theme compatible with all Shopify apps/plugins, such as coupons/affiliates/etc?
7. What is your support policy?
Hi, thank you for contacting us. Could you please forward this message to: email@example.com and we will try to reply back for you ASAP. Thank you, HaloThemes Team
Hello. Is multi-language supported in this theme. If not do you recommend any way to support this function in conjunction with this theme? Thanks in advance.
Hi, thank you for purchasing our theme. This theme is not supported multi-language in this time. We are so sorry for about that. Thank you for your understanding! HaloThemes Team
How do I change the “Limited-Time Offer” text on a product to something else like “Stylist’s Pick”
How can I add a button at the top bar , probabaly next to the social icons?
Hi, thank you for contacting us. Could you please forward all of your questions to: firstname.lastname@example.org and we will try to reply back for you ASAP.
Thank you, HaloThemes Team
OK 2 clear problems here… Im using the default theme (not the gents) and I am trying to create the FAQs page and the WISHLIST page.. Firstly there is NO WISHLIST page template in the theme. Secondly the FAQs code you provide within the set-up instructions DOES NOT work…
Hi, could you please check back your email? Thank you, HaloThemes Team
Hi, thank you for contacting. Could you please forward this message to: email@example.com and then we will try to reply back for you ASAP.
Thank you very much, HaloThemes Team
Is your support on vacation? I have emailed you some of my questions after purchasing the theme and haven’t got a response.
Hi, we’ve sent you a email in the Jun 10 (6 days ago), please check back your email again. Thank you, HaloThemes Team
Hello! Do you only support Mailchimp for the pop up?
Hi, thank you for contacting us. This theme is just supported Mailchimp for the newsletter system. Thank you so much, HaloThemes Team
Hi – many of my visitors are getting white page without any text. Shopify saying this is issue with the theme. Visitors are going away without doing any shopping. Anyone seen this?
I am still awaiting a response to a serious issue i am having with the theme not showing varients correctly – any item i have in stock with only one varient left in stock is not showing what that varient (size) is. It just shows add to cart. Please advise as a matter of urgency as I am losing a lot of sales!
Hi, thank you for contacting us. Could you please forward this message to: firstname.lastname@example.org and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
is the theme compatibility with bootstrap 3.x important? Does this mean I can integrate bootstrap functionaities?
Hi, I’ve got some pre-sale questions:
I’m hesitating whether I should opt for Ella or Avenue Shopify theme.
I really like the simplicity of Gentleman/Aveune, but there are many features that Ella has that I cannot find in Avenue. So I want to double check before buying either of them.
1. Is scarcity timer built in Avenue/Gentleman like in Ella:
2. Are color swatches built in on product thumbnails in Avenue/Gentleman theme like in Ella:
3. Would it be possible to have the thumbnail images horisontally like this when using Aveneue/Gentleman theme. The photo is taken from Ella theme:
4. Can I filter product by TAGS: like this?
If i want to acheive all of the features above which theme would you recommend me to start off with?
Hi, thank you for contacting us. Could you please forward this message to: email@example.com and we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
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