47 comments found.
Hello i am from team MultiVendorX previously known as WC Marketplace .We have rebranded ourselves .So we have contacted you through mail regarding that.Since we have updated I would like you to check how it works with your theme and update the compatibility. On the basis of that, we will enlist the themes on the priority list.
It will be great if you kindly response back to our mail.
Please contact us via email dungnt@ytcvn.com
Can we customize the catagory Brand page ? How . I dont see the Documents to customeize Catagories brand page
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link:https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
How can I hide and show vertical menu in click . I want to Show vertical menu when I click on All department and again Hide the menu when I again Click on All department. Is this possible
Hello,
Thank you so much for contacting us. If you want to show/ hide vertical when click we will do customize for you. But if you want to show/ hide vertical when hover we will give you custom css free.
Please let us know if you have any questions.
Thanks!
Can you please send me the code for hover on show and hide. Thanks
Hello,
You can add this code: (min-width: 1600px){ .home-style5 .header-style5 .vertical_megamenu-header .wrapper_vertical_menu { visibility: hidden !important; opacity: 0 !important; } .home-style5 .header-style5 .vertical_megamenu-header:hover .wrapper_vertical_menu { visibility: visible !important; opacity: 1 !important; } }
Or please submit a ticket via this link: https://support.wpthemego.com/ We will check and help you there.
Thanks!
Hey support I just updated and my menu has disappeared! Any clues?
Dear Sir,
You need to submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
We will check and help you soon.
Thanks!
Hello Author, i need this demo. I’m in trouble please give me this demo once. I promise i never share to anyone please its requested:(
Dear Sir,
After purchasing this theme, you can get the theme package in Download Area. Then you can install the theme and import data to get the same site with our demo.
You also can contact our team to get the quickstart package by submitting a ticket on our Support System: https://support.wpthemego.com
Thanks!
Hello. How to configure conversion rates between currencies ?
Dear Sir,
The conversion rate is set automatically in WooCommerce. For customizing it, you need to use some extended plugins.
Thanks!
I am having the same Error 200 OK Error upon import demo content.
Hello,
Please create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hello I bought so many theme and I have never seen a disappointment like this one , the theme is not good at all cost its a total lost of money . no harsh feelings thought
Hello,
Thank you very much for your message and sorry for the late reply. We’ve been back to work after the National Holiday.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
evening team , i bought the template and i have followed the instructions well and the problem i have is that i don’t have the cart function or add to cart and as it showing in the demo also the mega menu is scrambled its not working and the all department menu and the footer , can you help me fix this ASAP cause im running out of production days .
thanks
Dear Sir,
Please try to disable the “WooCommerce Catalog Mode” plugin in the admin panel for the cart function.
For the Primary menu, please go into the admin panel => appearance => menus => make sure that a menu was assigned for the primary menu: http://prntscr.com/13sk33t
With the Department menu, please go into the admin panel => appearance => menus => make sure that a menu was assigned for the vertical menu.
The same solution for the footer menu.
The reason for these issues is from missing menu ID. Because your menu IDs were changed after importing data.
If you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Sorry , reversed everything and now i cant even import data from layout 7 , i try and get 200 OK Error ,please can you give us support
Hello,
We’re sorry for this. Please create a ticket and let us more detail about the issue. It will be easier for the technical team to check and help you.
Thanks,
I am not able to import the demo . It always give me error . My support has expired can you help me to install the demo
Dear Sir,
Please submit a ticket here: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
And why didn’t I read the comments right away? Such a waste of time. First the weekend, and now the support is just silent. A day has passed since the appeal …
Hello,
Thanks for your comment.
Firstly, we have day-offs in the weekends then we continue to support the customers on Monday. Also, due to the support policy, our team will check and help you in a business day (except for weekends and holiday). We also want to support all the tickets quickly, however, there are lots of the tickets in the system then our team will check and help you as soon as possible.
Thanks,
I know about your weekend getaway, but yesterday you received an application in the morning. I saw from the logs that during the day you visited my site. Today you have entered the site just now. I am not getting any feedback. I don’t want to make a row with you, but I don’t like the situation. I followed the instructions in your theme, but I still can’t get started on the site. And I’m not asking much – just install demo content, which for some reason is installed with errors. I bought your theme just to save time. I end up losing it.
Hello,
Thanks for your kind comment. Our support team has checked and fixed the issue in your site. You can add products and continue in your website now.
Thanks,
Yes, now everything works. Thank you. But I think you should think about the feedback from tech support. Because your customers get very stressed out when everything happens in silence.
Thank you for your comment!
We always try to improve our service.
I have noted our team about your comment.
We’re so sorry for your inconvenience!
Thanks!
You create a ticket an no support. You don’t answer tickets.
Dear Sir,
Please check your ticket.
Our team replied to it.
Thanks!
Hi, i can’t create a ticket. Please help me !
Do I have to get a separate license for Elementor Pro plugin? Thanks
Dear Sir,
Our team will activate this plugin on your site if you need it. Please submit a ticket on our Support System: https://support.wpthemego.com
For each theme license, you can use our theme for one site/domain. And our team will activate Elementor Pro plugin for your sites using our theme.
If you get any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Hi, On your support site need order ID? Can’t open ticket.
Dear Sir,
Please choose the ThemeForest Department and use your purchase code to submit a ticket.
Thanks!
Hi, I can’t seem to be able to have the same widgets in the product category page as in your demos. How do I set up the filters? thx
Dear Sir,
This feature is available in the next version.
We will release this version in the next 1-2 days
Thanks!
may i used google amp in this theme without mobile layout disturbance.
Dear Sir,
Thank you for contacting us!
You need some AMP WooCommerce and AMP WordPress plugin for your requirement.
If you have any problem in using AMP, please contact our support system, our team will help you soon.
Thanks!
Dear Team Envato,
I have gone through with the refund policies and found that if :
“·Item is “not as described” or the item doesn’t work the way it should.”
So I am eligible for refund, I don’t want to have any further discussions in this regard, as I am running short of time because I need to deliver the project asap.
Kindly understand my concern/pain & refund my money. That is the only request I have.
I look forward to receiving a prompt refund.
Yours Sincerely, beuflix
Dear Sir,
Please follow your previous comment or your email.
We have contacted you for discussing this issue.
Thanks!
Hi Team Envato!
This is to inform that I have purchased Avesa an ecommerce theme today as I have a good hosting plan already. But when I installed this theme the speed found to be extremely slow. Also, many content section’s and images are also not available/lost. Even Icons and navigation alignment in the Mobile view are inaccurate or not in the same direction as it is represented in the demo of this theme.
We have purchased many theme from Envato but this theme is really not going up to the mark. Also, the theme is confusing in handling, as author mentioned that it is Bakery friendly, but while working on it in few hours I have found that it is quite confusing and even not WP Bakery Friendly at all.
So, I am requesting you to kindly refund the amount of purchased theme. As I have to align my work again with a new start, so do the needful at the earliest.
Regards
Bhawna Sharma Beuflix
Dear Sir,
Our Avase theme was built with the WPBakery plugin first and we have just transferred it into the Elementor plugin for improving speed issues and make the theme better.
We can install this theme for you with WPBakery but it’s included only 2 layouts (1&2).
If you still want to refund our theme, please let us know and open a refund request, we will accept for you We’re so sorry for your inconvenience
Thanks!
Hi! i have purchased the avesa theme today and installed it. But the slider is not opening on the main home page. showing “Oops slider not found message”.
Please let me know the solution asap
Hello,
Thank you very much for your message.
There must be the issue with the Revolution Slider section here.You can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hello,
I have several issues with the theme, Only one home page works fine whent i import demo data, and in the theme options i don't have the footer section, i only have the header section, also the custom color don't work. I have create a ticker (with pictures of the issues) but no one response me.I have already done what you have said about modify with elementor, display conditions etc…
And all the footers are different from modeles. Pictures, disposition, typography…
Hello,
I have several issues with the theme, Only one home page works fine whent i import demo data, and in the theme options i don’t have the footer section, i only have the header section, also the custom color don’t work. I have create a ticker (with pictures of the issues) but no one response me.
I’ve also contacted wpthemego but no response.
Dear Sir,
Please follow your ticket, our team has replied to you.
For custom color, don’t forget to enable the developer mode and install LESS compile plugin (we have guided in our document).
Thanks!
