Hi there,

Thanks for taking an interest! This should be handled directly on Envato and you can read more about the refund policy here.

Thanks for understanding.

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Hi there,

Thanks for writing in! It w ill be updated but until then you can use the theme on the latest version of WP without any issue.

The compatibility will be added to the changelog once theme update is released and you will for sure be notified.

Thank you.

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Hi there,

The theme will for sure be updated and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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Hello,

Thank you for reaching us!

Please navigate to Mikado Options > Fonts > Heading Responsive (Mobile Devices) and set smaller font size and letter spacing for H5 heading which is used as pricelist title (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

The compatibility with block-based widgets (added in WordPress 5.8) was included in latest theme update so theme should work correctly on latest version of WordPress. The theme is compatible with PHP 8.0.

You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

Thank you for reaching us!

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

The compatibility with block-based widgets (added in WordPress 5.8) was included in latest theme update so theme should work correctly on latest version of WordPress.

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Extend VC doesn’t work too.

I would like to request for a refund. This is a terrible theme. Very badly done.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Thanks for taking an interest! We are only focused on developing WordPress themes, and all our themes are WP themes.

Do let us know if you have any additional questions.

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Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Please check the page settings for that page, since those settings override the global ones.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

The theme will for sure be updated and our team is giving their best to update all our themes.

We did test the theme on our end and could not reproduce nor locate any malware. If you need this checked by our team you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

You haven’t finished the comment. As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Apologies, not sure what happened there. Question is: Is it possible to display the blog title as

instead of

as it is by default? Thank you

Hi there,

We are not sure what are you referring to. As we can see the Blog title is displayed well. Please be more precised, send us some screenshots or URL.

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Hi there,

Regarding the Instagram issue please refer to this article: Instagram Widget Not Working.

As it stands in an article in the meanwhile, we recommend using the third-party Instagram Feed (Smash Balloon Social Photo Feed) plugin for all our customers. We ran numerous tests and concluded that this plugin should provide you with a reliable and error-free way to display Instagram feeds on your website at this time. This plugin has been updated to comply with the recent Instagram API changes and it’s a good idea to try it out, at least until our development team implements the new solution regarding this matter.

You can also try this from our article here.

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Hi there,

We are sorry to hear this however please note that our support teams usual response time is within 24h and, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We do see that your request was responded to so please continue the conversation with our support team for further assistance.

Thank you for your patience.

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Hi there,

Thanks for writing in! Please check this article here that can help you.

Also if you still need assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Glad we could help

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thanks. my only issue is that I cannot import the demo on my local install because of the authentication key. won’t that only work on 1 installation ?

Hi there, Please note that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thank you.

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I opened a ticket on Monday night and I havent received any reply. I paid for this template, which included WP Bakery Bullder and support, and I cant work on the website becuase the editor doesnt work and support doesnt reply!

I have done some testing, and I found a negative interaction between Mikado core app and WP Bakery Builder. But I need both working properly and I need support to get that. Could you please help with this?

Hi there,

Thanks for writing in!

We do see that your request has been responded to so please continue the conversation with our support team for any further assistance.

Thank you for your patience.

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Hi there,

Please take a look at the following article. We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Overlapping of the logo and menu items usually happens due to a large number of items in the menu and/or the logo being too wide, but these issues can be resolved by adjusting the padding or margins as well as the font size of menu items. Please take a look at the following article for more info.

You can try to add the following CSS code to Appearance > Customize > Additional CSS:

@media only screen and (max-width: 1280px) {
.mkdf-page-header .mkdf-main-menu>ul>li>a {
    padding: 0 12px;
    font-size: 10px
}
}

Also, please check page options for that page, and set the option Always put content behind header to No.

If your support license expires you can always consider extending the support license and contact our support team.

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