48 comments found.
Hi Team, Firstly I appreciate for making amazing theme. I have recently purchased the theme. I been doing importing the demo theme. my every attempt is failed it just stopes at middle and never complete importing demo. I have raised the ticket kindly help me on this. and another thing I am also planning to buy your other theme shortly keep up the great work.
Hello,
Thank you for choosing our theme and for the feedback! Much appreciated!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/86994
Have a nice day!
Regards.
Hello, when importing theme, I see several folders with a lot of images and very large in size. Folder with names:
wp-content -> uploads -> 2017 wp-content -> uploads -> 2018 wp-content -> uploads -> 2020 wp-content -> uploads -> 2022 ...
Why is it folders? And is it safe to delete them?
Thank you for your reply.
Hello,
Thank you for choosing our theme!
These are the folders with uploaded images. Feel free to delete them in case you do not use them.
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
how do you find out hte section idas for new service groups for the home page tabs?
Hello,
Thank you for getting in touch with us!
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
I added Post Masonry grid, data source: cpt-service. How can I edit the items in it
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, Thank you for your great job. Currently my WPBackery plugin is requesting an update and I am unable to edit my post or page because of it. Would it be possible to have an updated version of the plugin? Thank you
Hello,
Thank you for contacting us!
Absolutely! Please update WPBakery and all bundled plugins with ThemeRex Updater directly in the Dashboard – http://avicenna.ancorathemes.com/doc/#getting_started_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I am trying to reset my password so I can submit a ticket but its not sending me a reset password email.
Please could you help me?
Hello,
Thank you for contacting us!
We have sent the reset password link to your email again. Please check it and make sure that you are trying to log in at https://support.themerex.net/
Regards.
Great Theme, i will order it to replace my hijama and acupuncture , thanks
Hello,
We appreciate your interest in our theme!
Avicenna is a great choice! It is a perfect solution for an alternative medicine center, holistic establishment, wellness and spa, or body treatment salon.
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Hello, I want to buy this theme but I have a question about its Booking. does it have any option for payment during booking? and which way is there possible for payment?
I’m waiting for your replying . I’m a little in hurry
Hello,
Thanks for reaching out to us!
Take our apologies for any inconvenience caused. We do not work on weekends.
To enable the payment option during the booking one needs to install ‘Payments with WooCommerce’ addon for Booked plugin which is included in the package.
Thus, your visitors will book an appointment. During this process, they will choose a product (and options if available) and submit the form to book the appointment. The appointment will be saved as “Awaiting Payment”. The time slot will be filled for now. If you have your appointments set to auto-approve, then it will be approved at this point. The customer will be taken directly to the checkout to pay for the appointment. Once paid, the appointment will be marked as “Paid”. Please review the details following the link: https://boxystudio.ticksy.com/article/3820/
Regards.
Hi there. My support has expired but I was wondering if you can tell me why even though I am using a child-theme, upon updating the theme today, many styles set in admin/appearance/theme options do not show (colors, fonts, footer colors) but are still set when I check admin.
Hello,
Thank you for contacting us!
It can be easily fixed by enabling Debug mode under Appearance > ThemeREX addons > General. It will recompile the files and will solve the issue (don’t forget to disable Debug mode after that).
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body.
Regards.
Is it possible to turn off the leaves on the page?
Hello,
Thank you for your interest in our theme!
Sure. It is possible to turn off the leaves on the pages. Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Regards.
Hi ,As i have purchased a theme but unable to edit any page in WPBakery Page Builder I can’t use it or my Backend editor. need help, i have raised the ticket as well but there is no respose. As i have purchased a theme
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin directly in the Dashboard. Please see the details: http://avicenna.ancorathemes.com/doc/#getting_started_theme_update
If you use WordPress 5.6, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/32892
Regards.
Hello,
I really need help with this. I think if I don’t always have the latest version of WPBakery Page Builder I can’t use it or my Backend editor doesn’t work, only the codes appear.
I really need to have it work all the time without waiting for the author to update it, please can someone help me fix this issue. Also I tried to renew the JS Composer on my Web Hosting page and I deleted the old folder, wanted to upload the new one but it didn’t work. Now my Website is down.
Kind Regards.
Hello,
Thank you for getting in touch with us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please see the details: http://avicenna.ancorathemes.com/doc/#getting_started_theme_update
Also, we recommend making a full backup of your website before any updates.
If you use WordPress 5.6, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Please submit a support ticket at https://themerex.net/support/ regarding your website issue and get qualified assistance.
Regards.
Thank you, but I don’t have and can’t find the Themerex Updater plugin, as it seems that’s the easiest way to update the Theme.. I definitely have Wordpress 5.6 and I searched the Plugin when I wanted to add a new one? Please tell me where I cant find this Plugin..
Regards.
This plugin is provided with the template. Please ensure that you have the latest version of the theme. After the theme update you will see the following message – https://prnt.sc/w8fhe7
Also, Our Tech support team can send ThemeRex Updater. Just submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hello.
I would like to say the theme is really nice for what I need but need to fix some problems or will never can use this for what I payed for.
1- there’s a picture in the front-page edit area that makes impossible to edit the page. attached picture
2- the rev sliders home-1 and home-2 can’t be imported. Last installation I made was with an older version of the theme and everything was perfect. Updated theme and installing everything again but sliders can’t be imported. Checked memory and max upload file sizes, OK.
Would like to be able to import all the content and edit the pages without that picture. Thanks for your help.
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://avicenna.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please use option “Presales Question” and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Hi i want my monnaie back, the theme doesn’t work my business thx to tell me how to do that
Hello,
Thank you for getting in touch with us!
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Regards.
Hi wher can i change the label Buy now on the button of woocommerce ?
Also the apply button how to translate it
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate/edit the ‘Buy now’ and ‘apply’ text http://avicenna.ancorathemes.com/doc/#theme_translation
For further questions, please submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Best Regards.
I need to booking massage using stripe and woocommerce, does your theme wok ? I also need to use Gift card does it work ?
Hello,
Thank you for your interest in our theme!
Sure. It is possible to add payment capabilities to the Booked plugin by installing ‘Payments with WooCommerce’ addon. You may request the addon by contacting our Tech support Department at https://themerex.net/support/ right after the purchase.
As for Gift card option, Woocommerce offers only coupons by default. You may use the additional plugin.
Regards.
Thx, Payments with WooCommerce is a free plugin ?
The Booked plugin is bundled with the theme. For this reason, we can provide its addon – Payments with WooCommerce – for free. Please review the demo – https://getbooked.io/booked-woocommerce/
Regards.
Ok super i’m going to take your theme. Last question actually your demo of booking, is simple, like no registration etc… Can i set to register in the popup windows of booking an then go to payement ?
Absolutely! You can choose “Registered” booking under Appointments > Settings > General. It allows your customers to book appointments under their own user account. Please review the screenshot – https://prnt.sc/vr8v1w
Regards.
Hello,
thank you for this beautiful theme.
After installation, I have many difficulties in the admin part because the theme is not compatible with my version of Wordpress (5.5). My extension WPbackery editor is not showing and many features doesn’t to work.
Please Need Help 
Hello,
Thanks for choosing our theme!
WPBakery Page Builder, Ess. Grid and Revolution slider plugins should be updated to the latest version for full compatibility with WP 5.5.
Please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help you.
Thank you in advance.Cannot login to Desk Support, getting message: {error session is expired. Please reload page.”}. Need HELP with issue that has not been fixed!
How do I make the menu not drop down, but all the elements are displayed?
https://prnt.sc/t32cyxHello,
Header is implemented using Layouts feature:
http://avicenna.ancorathemes.com/doc/#layoutsSo you may increase width of column where menu is located in Column settings> Responsive options in your Header layout.
Best regardsIt is 100% wide and still appears the same way
Hi good day
A few months ago, we bought this template and everything works correctly, now we decide to put a blog on our page but I have a problem, we press a blog on the page with the template but I can’t find how to change the title of “All Post”, how can I change
Hello,
All posts can be changed via Theme translation: http://avicenna.ancorathemes.com/doc/#theme_translation Thank you.