31 comments found.
I using this theme through Envato Elements. I really like it. My only issue is that is has compability issues with Cookiebot. It affects its CSS styles and the banner per Cookie category switches don’t work.
Hello,
Thank you for contacting us!
We cannot guarantee full theme compatibility with Cookiebot since it is a third-party plugin, and we have not tested it with the template. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Also, Avventure fully supports Cookie Information (formerly WP GDPR Compliance) plugin. Feel free to use it instead.
Regards.
I’m trying to contact support, but it’s saying my purchase code is wrong. I’m not even able to submit a help ticket, and I don’t how else to contact support? I’m trying to import the demo content but it’s giving me an error.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – http://avventure.themerex.net/doc/#installation_theme_requirements
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hi! I’m working on a version of elements, and to my surprise when importing the demo, a map appears at the top of the site. What is it? How to disable? I can’t talk about support because selling elements doesn’t give me that access. Grateful for the help. https://tinyurl.com/ydllfv7u
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Thanks a lot, Christine! I’m your client on another amazing theme, pizza house restaurant, which I really like and your support for it has always been very good. We are testing avventure, and if it serves our work, we will make the purchase here, so we will have more effective support. For now all I need is to know how to remove this top map…
You are always welcome. To remove the map, please navigate to Image makers: https://prnt.sc/1wvb303 In case you still have any difficulties, please use option “Pre-sales question” at https://themerex.net/support/
Regards.
Congratulations! A very beautiful job you did here! A pre purchase question: is the filter that appears on the photos is instant from the website or did you treat the photo before uploading? if so, which filter did you use? I ask because I want to know if I will be able to create something similar to the demo. Thanks.
Hello,
Thank you so much for your feedback! We are so happy you enjoy the theme!
The clipart images on the website were chosen and uploaded from depositphotos.com and are for demonstration purposes only. Please feel free to use any photo editing software for treating photos.
Also, Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hi, is the graphics visible in demos (arrows, stamps, etc) included with the theme?
Hello,
Thank you for your interest in our theme!
Absolutely! The graphics visible in demos (arrows, stamps, etc) is included with the theme.
But all the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Support
Themerex Portfolio
Website
Hi, I bought this theme recently, but I can’t get the menu that comes with the theme, I don’t know why, please help.
Hello,
Thank you for choosing our theme!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hi. I’m interested in buying your theme. Any blog examples powered by your theme please? Thanks
Hello,
Thank you for your interest in our theme!
Feel free to review All Posts Page at http://avventure.themerex.net/classic-1/ Also, please click on the Blog in the header menu at http://avventure.themerex.net and check Classic, Chess and Portfolio blog examples -https://prnt.sc/viqrmh
Regards.
Hi I had a site running on this theme and it was working fine until a few days ago when suddenly all hell broke loose, the top menu’s gone, the footer is no longer editable (all the changes i make just disappear) and a few other such items. We have made no changes at all to the server this is running on, so how did this happen?
Hello,
Let our Tech Support team have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.net/support/. Thank you!
Regards
Hi there,
I’m really interested in your theme and missing one thing. Is it possible to have full screen featured images as header on top of an blog article. Like I have on my present site -> https://www.traveljunks.nl/australie/roadtrip-destinations-nullarbor-plain/
Thanks in avance!
Cheers, Robert
Hello Robert,
Thank you for your interest in our theme!
You can add a featured image of each blog post to the header using Elementor Page Builder.
In case you have any difficulties with theme customization, Our Tech support team is always glad to assist you. Just submit a support ticket at https://themerex.net/support/.
Regards.
Hi, is your last version compatible with wordpress 5.5, elementor 3 and woocommerce 4 updated september ? I fear to install these new updates on my website as your theme update is january 20. Thanks
Hello,
The theme is fully compatible with the latest versions of Wordpress and Woocommerce. Feel free to update them. However, we still do not recommend updating to Elementor 3. For more details, please check this link. Thank you!
Regards
hi, theme and plugin was updated today on website, but still have deprecated jquery links :
2020-11-12 12:08:31 https://www.ombelinebecker.com/wp-content/plugins/trx_addons/components/widgets/audio/audio.js:12:18: jQuery.fn.load() is deprecated https://www.ombelinebecker.com/
2020-11-12 12:14:39 https://www.ombelinebecker.com/wp-content/themes/avventure/js/theme-init.js:1572:18: jQuery.fn.load() is deprecated https://www.ombelinebecker.com/programme-reveiller-son-ame-de-leader/?elementor-preview=6585&ver=1605179671
2020-11-15 12:39:01 https://www.ombelinebecker.com/wp-content/themes/avventure/js/theme-init.js:1567:18: jQuery.fn.load() is deprecated https://www.ombelinebecker.com/?customize_changeset_uuid=15234267-cd31-49a6-82cc-64697064da28&customize_theme=avventure-child&customize_messenger_channel=preview-0
if you can fix it ? thanks
Hello,
Thank you for contacting us!
Please submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Support Team will help you as soon as possible.
Regards.
Hi, how to remove your lightbox ?
Hello,
To disable the lightbox on the Home page please go to Essential Grid – select the Grid, click ‘Lightbox’ and remove a tick from ‘Featured Image’.
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hi there. We have your theme through our envato elements subscription and are loving the theme. I am just having trouble editing colours of elements. I have updated the theme colours in the customiser, theme options and elementor. The changes show in the customiser but not on the page. Even when I clear the cache I still have the issue. What may be causing this? Thanks so much!
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,How can i put a cart area in the header (replace the subscription button at the top)?
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,It is OK. Go to the layout section of elementor and drag the cart to the header position you want.
Thank you for sharing the solution!
Best Regards,Don’t mention it, my pleasure!
When i am trying to manage a layout with elementor i get an error (https://docs.elementor.com/article/56-content-area-not-found?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn)
Hello,
Could you please submit the support ticket at https://themerex.net/support/ with your admin login credentials to get qualified help from our support team.
Best Regards,It is in localhost right now and i have tried to send a support ticket but there is a problem with purchase code (i am an element customer)
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,It seems that is a permalink issue. To anyone who have the same problem, go ahead and update the permalinks, also try to change the permalink of the layout. That should solve the problem
Thank you for sharing the solution!
Best Regards,Don’t mention it, my pleasure!
blogger “widget” in elementor is broken now. the space between the rows is extremely large now, which it wasn’t the last time I checked my website. im not sure if its an update that broke it. I can’t write on the support page as my support license is too old, but im hoping that you can fix the problem as I think its the theme that is the problem not something I did (I shouldn’t have to pay for support to get it fixed)
edit to my post: The problem is on Safari browser but not in chrome.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ – choose “Presale questions” department (it doesn’t require support renewal) – our Tech support will check if the issue is related to the theme and provide you with further assistance.
Regards.
Hi, since elementor has update icons Font awesome 5, all icons on the theme doens’t work anymore… impossible to add any icons on the theme. Elementor support says it’s pbm with theme because with another theme it’s working. Could you please send fix or new version ? I installed last version of theme and it’s the same ! Thanks
Hello,
Could you please submit the ticket at https://themerex.ticksy.com/ into Pre-Sales category (Purchase Code is not required) to get help from our support team on this issue.
Best Regards,Any plans to optimize this theme for Gutenberg?? It is a really a beautiful and unique travel theme and I would love to use it but I am afraid it will have compatibility issues the more Gutenberg is updated.
Hello,
The theme is currently not compatible with Gutenberg http://prntscr.com/pgjk2q We’ll pass your suggestion to the developers. Thank you!
Best Regards,Hello, i would like to have some assistant, i`m having the following issue, i don´t know how to remove white space below the header? please help, thank you http://avivirsedijo.com
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello, does the theme have a banner adv management? Or is it possible to manually add adv banners to the pages? Thanks!
Hello,
Thank you for your interest in our theme! In order to add ads management, you should add extra 3rd-party plugin. Please learn more about them here: https://bloggingwizard.com/top-advertising-management-plugins-for-wordpress/
Please note we do not guarantee fully compatibility with 3rd-party plugins.
Regards
hello..I see your profile page. really you have greats portfolio 
GLWS:)
Thank you very much!
