41 comments found.
is there a page for single service in the demos?
Hi
You can create any page easly with Elementor and Ninetheme addons plugin
Hello! Quick presales question – can the custom mouse cursor be changed or removed easily? I tried looking through the documentation but I didn’t see a specific setting for it – although I might have missed it. Thanks!
Hi there,
Thanks for your interest.
Yes, you can easly either remove the mouse cursor or change its type from here: https://prnt.sc/sSQc-KRc_jPJ
Thanks
Good Day
Originally when I purchased this product I used it for a site called chokeholdhq.com but for the past few months we have closed down the website. I will like to use this template with another domain but I can’t seem to do so because the purchase code is still locked to that domain.
I will like to reset the purchase code so I can use the template with another site.
Can you let me know how to do so?
Hi there,
Good morning.
Sure, done. You can use your lisense on your new domain now as it has been disconnected from your previous domain.
Have a nice day! 
Shape overlay menu is not working when we put in elementor container ( i am talking about newly launch elementor container that will replace section/column)
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
Hi, does this theme support RTL?
Hi there,
First off, thank you for your interest.
Yes, the theme is compatible with RTL.
Thanks
I’m getting “An error occurred, please try again.” when i want to activate the theme with my purchase code. Why is that?
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hi, are there any special instructions I need to know in order to be able to use this theme with WPML?
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello, Great theme ! Due to low connection,do you accept to install me your theme after buying.
Hi there,
Sure thing. After purchasing the theme, please open a ticket on our support desk and we’ll gladly upload the theme and install the demodata for free.
Thanks
Hello,
I gave you 5 stars
Great theme and great Help support.
Thank you Guys.
Hi there,
Thank you very much for your feedback. It’s a pleasure to work with you.
Have a nice great weekend ahead!
Hi there. I can’t contact support. They don’t answer. It seem to be ignoring me. Can you help please?
Hi there,
First off, thanks for purchasing and apologises for any inconveniances may cause to you. As we already mentioned about on our support desk that our support team was unavailable for a couple of days due to a public holiday and they just came back. Your issues/questions will be addressed.
Have a nice day!
Hey,
Done, please check your #3033417 numbered ticket again.
Have a great weekend ahead!
Is there a way to require password to access sections of my portfolio? I want for only users under the role “educator”, for example, to access posts/works under the “education” CPT.
Hi
You can control your pages with any user permission plugin, will work with awam theme
Cheers
How simple would it be to switch from Astra Pro to your theme? I like the look of your sites but fear that it will be a daunting process transitioning. What would be the easiest way to do this?
Hi,
Sory, not quite sure if we got your point but if you’re referring to the theme demo installation process, it’s pretty much easier. The theme has wizard demo installer and it enables you to install the whole demodata including a pre-made child theme as well.
Thanks
Thank you, that’s helpful. Right now, I have about 30 pages. All made with Elementor AND Astra Pro blocks. I guess what I’m asking is: how would I go into a page, let’s say “About Us” and modify that page to use your builder REPLACING what I have already done. This wasn’t easy with Astra, so after I click “Edit with elementor” is there a specific page template I would need to select or anything? I’m probably being confusing, I apologize. I just don’t want to have to delete pages and start from scratch with new demo data, I already have a full functioning site with pages, I’d like to seemlessly replace it all with your style. Let me know if you have any more info that can help me smoothly transition. Thanks for your help!
Unfortunately, we cannot guarantee this, because whatever plugin you created the content with will affect the pages. You will be able to use the pages we have created with the widgets in Awam, I think you will not have any problems with these pages.
You will not lose pages created with Astra pro, you can continue to use this plugin. ( Assuming Astra pro is a well coded plugin… )
New Theme – Styler – Multirpurpose Modern Elementor WooCommerce Theme
Change how long home page sliders stay visible. I already have the transition setting to the max of 5 seconds but we want the slides to stay in place for at least 7 seconds so users can read the content.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I bought themes six months ago, And very like demo Creative Agency and. But I can’t import this demo to my website. I think after six months they will fix it.
And now I think you are not fixing this issue, and I have tried installing all the ten demos in the theme set up, but they have 21 demos .. Why does it not show all of it in the import demo?? I think they don’t have it in the Awam theme. I believe they have support, but my license for this item has expired.
All support of you: please submit a ticket to our support desk, and our team will gladly help you out with your issues.
I’m very disappointed.
Hi there,
Thanks for purcahasing.
All of the demo pages are included into the theme including Creative Agency demo and you can import any of the demos that you like without any problems.
If you support is expired, please send a message to our support account and we’ll gladly install the Creative Agency demo for you.
Cheers!
Hi, the project titles in project gallery or grid so not have space between words, even in the demo. How can this be fixed?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hey,
There are 19 homepages included into the Main Demo. Once you import it successfully, you’ll be able to select any of the 19 homepages as your frontpage from Dashboard > Settings > Reading. In case help is needed, please feel free to get in touch with our dedicated support team.
Cheers!
How to replicate the language selector from your main demo with WPML? Thank you
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
I did it. My question is not answered and I am referred to WPML help. But I already know WPML. The language switcher from your main demo cannot be replicated with WPML. However, I had bought your theme for this criterion.
Hi,
All is done. Enjoy your day!
Cheers!
The support service was able to resolve this problem quickly. Thank you
Hi,
You’re more than welcome. Please feel free to open a new ticket if help is needed again. Our team will be glad to and guide you.
Cheers!
Is it possible to update the changelog to track changes ? Last one is from beginning of 2021. Thanks!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hi,
Please check the changelog now. It’s been updated.
Cheers!
I like your theme very much, but I have some doubts about it. In the case of purchasing the theme is it possible to speed up scroll? Is there any header option that includes a menu in the header rather than hamburger menu? Is it possible to eliminate “curtains opening” every time the new page is clicked. Are there any examples of the page out of theme forest preview so I can check the speed test?
Hi,
1. Yes possible, you can control scroll speed 2. Yes, Awam included inline menu and other 4+ menu types 3. You can disable preloader or use another preloader, theme included 14+ preloader layouts. 4. Please check : https://ninetheme.com/themes/awam/v1/
Cheers!
Good job on this theme! BUT, how can I import creative business 3? When I select this template from the dropdown menu….the installation put the “Mary Cv” despite the selected template… It is a bug?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi,
I really like the theme but have some concerns regarding the Google sitespeed scores.
I noted your comment of 6 days ago saying it’s not really that important, however I disagree. Google it ranking websites also based partly on this score (not as much as good content, backlinks etc) but still.
Are there any improvements on this coming in further updates? Looking forward to work with this theme!
Hi
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fninetheme.com%2Fthemes%2Fawam%2Fv5%2F&tab=desktopWe made a sample correction here, you can reach these values by making some settings on your website. PageSpeed does not give a completely linear result, you will notice if you examine the details on this page. It is sufficient to keep these values above 70, it’s easy with our Awam and other themes.
Regards
Thanks – just bought it, however – will you work on improvements regarding the Google sitespeed? The example is not great as well. Mobile is in red and scoring around 22….
+ already got my first question while editing it haha. How can I change the header type? Besides the ‘default site header’ I would like to display the navigation items like on a regular website – on top of the website.
Hi there,
First off, thank you for purchasing
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
