136 comments found.
recently I found my site with Ayo Theme shows wrong on iphone ios 16, wether on safari or a 3rd party browser. Anyone can help？
Hello,
Pls contact us via ticket system : https://blueskytechmage.com/osTicket/ Our technical support will check and let you know.
Best Regards,
Blueskytechco.
Hello Theme Support,
We are using Ayo – Multipurpose Responsive Magento 2 Theme for my website. Now we need same website 2nd copy on my other domain. So please guide us how can do that.
Current Domain: https://www.sewingsuppliesdirect.co.uk/
Sorry, another question. Speed, what can be done to have a much better report in gtmetrix?
Hi, You can check it: https://gtmetrix.com/reports/blueskytechmage.com/FftNUGdV/
I think it’s good for magento website.
Thanks
Thanks. Having let’s say 100k-200k or more items with big database, we can have the same speed you have now in the demo?
Hi,
Speed depends on many factors such as server, geographical location, image size, image quality…
We can’t sure 100% but you will have the same demo 100% .
Best Regards, Johnson.
Thanks. What are your recommendations? Varnish?
Also, there is a coupon or a better price available?
You can use redis, we can’t discount the price. Thanks
Thanks. How to install for 2.4.5? First install for 2.3 and then install the patch?
Hi,
We have a package for magento 2.4.5.
Pls contact us via ticket system. Our support team will check it for you.
Thanks
Hello! Does it support full width?
Good Morning,
Oh yes, we added the setting for this option. You can check the demo. Main container is 1970 now. Thanks!
Hi there. I would like to try it, I’m in a doubt if either start with a custom theme from scratch or give another chance to a theme. I have been suffering for low sites and was thinking to try yours as last chance, in case it doesn’t work for me, can we can cancel and refund?
Thank you for you comment.
We are Blueskytechco, we will support all questions or problem if you face. If you don’t happy you can cancel it. Thanks
Hi found two bug while i tested into Magento 2.4.4 as well as 2.4.5.
A. app/design/frontend/ayo/ayo_default/Magento_Catalog/templates/product/image_with_borders.phtml on line 14.
B. Deprecated Functionality: explode(): Passing null to parameter #2 ($string) of type string is deprecated in-//app/design/frontend/ayo/ayo_default/Magento_Checkout/templates/cart/item/default.phtml on line 19
Hi, Pls contact us via ticket system we will support you. Thanks
My Support period is expired, Should i need to renew support for this issue ?
Pls renew support first.
Thank you
Hey GUys:
I reached out the last time for an error, after you fixed the issue, you recommended I should Update to the theme latest version because the frontend of the site was throwing this error >>> https://prnt.sc/JBvVzlYAqu4_
I just finished updating now and the error still persist.
https://prnt.sc/JBvVzlYAqu4_What should I do please
Hello,
Sorry for the late reply.We have replied to you in email. Pls check and let you know. If you have any question. Please send us a ticket via: http://blueskytechmage.com/osTicket/. We switched to the ticket system, a better management to monitor your problem in a more comprehensive way.
Thanks!
Thank you for your response, but I can’t find your response in my email please.
Hi again, I cannot find your response in my email, and I cannot open a new ticket because my support has expired.
Support expired and that was why I pleaded in my last message,
This website has not gone live since we purchased the theme, it was at the point of going live that the error happened and we have not been able to solve it till this moment.
I would really appreciate your kind support please,
Even if we are going to renew support, let us take this site live and enjoy the investment for some time.
Thank You
Hi, We received your ticket via email. Pls follow email.
Thanks!
What is going on please,
Can you check again,
I have not received any response via email,
No ticket created by me on this case, because< I can’t even login to the ticket area, and an attempt to create ticket with my second email, I got an error prompt that my support has expired.
So, which ticket are you talking about.
Can you send me the ticket number please, for me to check the status>
Thank You
Hi guys, please, I encoutered this error, since we bought this theme, we are just finalizing development,
>>>>>We’re sorry, an error has occurred while generating this content.<<<<<
on the home page.
Then categories pages also shows error >>No product Matching<<<
And there are over 1000 products
https://medcourtpharm.com/enHi,
Did you run command indexer ? Pls contact us via ticket system : https://blueskytechmage.com/osTicket/ our dev will check and let you know. Thanks
Support has expired please, but I sent email to support2@blueskytechco.com. Kindly read the email and respond. I will appreciate. Thank you
Pls renew support first then open ticket to our system. This is email do not reply. Thanks
If you check your system, I only requested for support once, with a threaded comment since we purchased the theme. Business had issue, reason we haven;t gone live for almost a year with the website. Kindly give a consideration please, we will renew support after the holidays but this is very important. Thank you for your understanding.
KIndly consider my request please. I have switched to developer mode nd I now have this error Error filtering template: No such entity with id = 82
I manually create a category with the ID, reindex, cleared/flush cache but still no luck,
How do I solve this please
Pls contact us via email: blueskytechcompany@gmail.con
Thank you
What parent theme is specified with this theme? Does it inheret from Magento Blank Or Magento Luma?
Hi,
We developed base on Magento Blank.
Thanks
Hi, first to buy: There are some known issues with the extensions: - mailchimp - stripes ?
Can you test at least with Mailchimp? thanks.
Hi, Our theme will working fine with latest MailChip. Thanks!
Incredibile speed to reply!
Thank you. Many customers use to payment method Stripes . If you have any questions or problems of theme pls contact us via ticket system. We are here and happy to support!
Best Regards, Blueskytecho!
and with Yotpo (default in magento 2.4.5) working all fine? Your theme is optimized for rich spinnets?
If it’s working with default, it will work with our theme. Thanks!
I’m still evaluate, it missing a “brand” section, brand block, do you think is possible to implement? Now I’ve an old theme with brands block on homepage and on product page
Ok, Pls contact us via email : blueskytechcompany@gmail.com we will discuss with you! Thanks!
Hello I really like this template and since I have only worked with Wordpress so far I’ve got a question.
1) How does the pricing work, is it one time pay and then the template is yours or does it require a monthly fee?
2) How SEO friendly is the theme, since I never see any text below category pages. Is that possible to add?
3) Is it possible to change category pages since I want to customize it if I see the demo page; https://blueskytechmage.com/ayo/en/ I would love to make some changes there.
I would love to hear from you, thanks!
Sander
Hello Sander,
Thank you for interested Hermes theme.
1. It’s one time pay you have license for only domain and 6 month support. , you don’t need pay monthly fee.
2. We tested by SEO tool. You can add the text everywhere if you want.
3. Yes, you can customize the theme, we have document and channel support.
Thanks And Regards, Blueskytechco!
Hello Blueskytechco,
Thanks alot for your quick reply! Great to hear that there are no additional costs. And the template is SEO proof. Looking forward to use your theme.
Thank you
Just bought the template. Also it seems to be on Black Friday sale, great!
Thank you !
Hello, I am interested in buying the theme. But I need to ask a few questions:
1) Is it compatible with all product views (Simple and grouped)?
2) Can we make modifications to the theme by us, or can you make the modifications yourself?
3) Does the theme require a license to activate in order to use the theme? Because I have many magento stores and I would like to know if this limits me to use the theme in all my stores? or can i only use it on a single domain? Please be clear here.
4) Is it compatible with magento 2.4.5-p1 and php 8.1?
Hello,
Thank you for you interested our theme.
1. Yes, it’s.
2. You can customize the theme by yourself. We have document and ticket system. We will support you.
3. A license will active a single domain. It’s rules of Envato.
4. You can see the changes log, We upgraded latest version 2.4.5-p1 and it’s working fine with php version 8.1
Best Regards, Blueskytechco!
Hi, im using a different theme with 2.3.2 and just upgrading to 2.4. If I purchase yours, will it work without issues? Do I need to make some configuration?
Hi, Our theme is working fine with magento 2.4.4. Thanks!
Can we implement our checkout page to step wise (accordion)?
Hi, Do you want to use one page checkout the same demo then implement ? Or you can use default checkout and add your step wise . Thanks!
we can use default checkout and add your step wise
Ok
in this theme aws bucket extension was installed it ?
Hi, we still don’t install it because we don’t use AWS server. We can contact us via email : tokithemes@gmail.com we will support you! Thanks!
Has daily-deals page and new-arrivals page？
Hi, We can customize it, it don’t has now. If you don’t want to customize, you can add a category name : daily-deals and new-arrivals. Thanks!
Hi, we living issu with category pages, it is very slowly, can I disabled template it is working faster. can you help about this ?
Hi, Pls send ticket to our system we will check it for you !
Till waiting for new update about mobile menu. There are two menu in mobile, both are representing categories. There sould be one option for custom menu.
Hi, we will update soon! maybe next week. Thank you !
after installing the theme i have an issue can’t login for customers, when i open the site using firefox or internet explore it’s shows forbidden is this theme 100% updates to 2.4.3 or there is issue most be fixed?
Hi, Pls contact us via ticket system mentioned in document. Our dev will check and fix it now. Thank
i have been contacted you before but i waited two weeks your support was so late
Send me your ticket id pls
i created new ticket id: 290645
I saw you created today. We need more information about that. Pls check your ticket
my last reply to you at my ticket is 15 minutes before your reply and now it’s 30 minutes until now no updates from your support
We supported all tickets day by day. Pls follow it
i hope you try to focus in my support because the login is important to allow customer to buy what they want
Ok thank
until now the issue still not fixed it’s passed 3 Hours
We need the time to check it. We will support all tickets day by day,
but there is some tickets is urgently most be helped and some is not, as i see here last person have issue 5 days ago so my issue is only one i think easy to you
Pls don’t spam tickets in our ticket systems. Pls let us know all questions or problem to only ticket id. Our dev asked your credentials 2hours ago. it’s late now. We will support soon!
We answered all questions in ticket 186090 but don’t see your feedback.
Prior to purchasing – I would like to ask if you could install the theme for me? I am using magento 2.4
with kind regards, Maria
Hi, we can do that for you. Thanks
