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I can’t change the logo, do you know why I cant it? This Only changes in default theme.
Thanks for your response.
It just a cache issue of your browser.
After upload of new logo – just clear cache of your browser to see new logo with ctrl+f5 to see changes – reload page like this in both back office and front office.
It’s not a browser cache problem, only occurs in your theme, I tried in other themes and it works perfectly…
Where do you try to change logos? Other themes can change logo in totally fdifferent ways and places.
You should do it in Customizer module.
Also notice that there are multiply logos to change: header, transparent header, footer, loader, mobile.
All of them in Customizer module. Also be sure that you cleared Prestashop cache too in Advanced parameters – Performance.
If you still will have problems with your logos – write me to support mail with access details.
Ok thanks, I changed it in Ayon Customizer and it works. I was trying change it in Theme and logo > Theme. Best regards
Has anyone heard from the author of the theme?
Has anyone managed to install the theme without bugs in the homepage and product page?
Can’t install theme, got error message “Missing configuration file”.
I send email already but don’t get response. It’s URGENT!
Hello, just answered by mail. If you have more questions, feel free to write to support.
After several emails, no response regarding the display problems of your theme. This is in addition to the problems of downloading and setting up the theme.
I’m passing by here to show the future buyers of the theme that the customer service is not up to par. For the record, we have been a THEMEFOREST customer for almost 10 years and have never had a problem with the theme creators.
Are you on vacation or simply without an answer regarding the problem on the Prestashop version 18.104.22.168 of your theme?
Is it possible to get an answer very quickly? Because if there is no answer, we will switch to another theme and ask for a refund.
PLEASE DON’T REPLY AS YOU ANSWERED BY EMAIL BECAUSE IT’S NOT TRUE! THE ONLY TIME IT WAS FOR THE DOWNLOAD OF THE THEM AND NOT FOR THE DISPLAY PROBLEM.
Hello, I found today letter, 4 November and one that I really didn’t answered 24 October, sorry about that. Yes, I now not able to answer in 24 hours for requests that’s need investigation. Soon it will be back to normal answer time. Anyway I answered on your today mail. Regards
Hello Mr. RoyVelvet,
I sent a support ticket and emails but got no response.
Thanks in advance.
Sorry for delay. Just answered by mail.
Hello ! Nice theme. Do you plan a new update soon ?
Can we use Elementor ?
Hello, not very soon, but yes.
HI, I’ve got a problem, and i sent a message to support, but no answer. Can you please contact us at firstname.lastname@example.org ?
Hi, answered by mail
Does it work with PS 1.6?
Current version is only for PS 1.7+
I’ve been trying to get an answer for a week, for error in the template. I need you to answer me urgently.
It’s not true, I answered to your mail. Latest answer was the day before yesterday, I showed you errors in your code or code of your third-party modules that makes all other js stops to work. Now I just answered you by mail, please answer to it by mail and give me access so I can tell what modules exactly is the reason.
Hello is compatible with WCAG 2.1 and Double AA?
I don’t think it’s fit all the criteria of WCAG.
Can you answer me? I contacted you on 28.5. – you answered 1.6. The same day I answered, today is 3.6. and again without your answer. Why did I pay the support?
Answered by mail
What I must change to get product image size like mercury demo? it is category_default? And what size in px. Thanks
The large default is 854 px x 1059 px, other smaller with save proportions. Category default – is for categories images, not products. What you ask is home default – 391 px x 485 px. But it should relate to your product images. You should check proportions you have with your product image and set it up in design – images.
Hi, I can’t install it, I have this error message “Missing configuration file”. Theme & Logo > Theme>Import from your computer.
Prestashop 22.214.171.124 version.
With FTP upload same message “Missing configuration file”. Please I need a solution. Thanks.
I tried install all themes and only Mercury works, the others were impossible install it, “Missing configuration file” is the always mistake appear. Please can you give me a solution. Thanks
I answered by mail. All should work fine, please answer me by mail, not in comments. Regards
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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