This author's response time can be up to 2 business days.
Is there some kind of page builder or something similar?
We have not built-in a page builder yet. Aziza is compatible with the ‘Visual Composer’ though.
TD-FOLIO doesn’t have an easy way to make a photo gallery as posts do? I want to be able to insert a photo gallery on a tab without using html.
You can easily add a TD-gallery shortcode for your photo gallery. Its html though. Tip: create a ‘test page with a photo gallery, and copy and paste the html in your folio tab. The manual describes how to create a gallery (section: td-shortcodes). If you need support, please register via theme-dutch.com, and login to access the Aziza forum. Our support-staff can help from there.
Thank you for your quick response. Your sugestion would be good if my client knows anything about it. The problem is that, normally clients doesn’t even knows what is copy and paste. So it would be nice to have a system like dragging a group of images and it’s done.
Can you please help with sliders, the image upload does not work on Aziza slider, i tried 20 times, it just doesn’t want to upload the image at all. I managed the other day, now it’s not working at all and i didn’t change anything on my site to cause it!
Hi mirandavidak, well you must have done something But visit our support forum, Kevin will help you out. Maybe you can send your url and login details so hey can have a look.
Actually Mike, i did not do absolutely anything. I did not even go into my wordpress for few days. When i got back to it, the images couldn’t get inserted into Aziza slider. I did take my issue on your support forum, but no one helped me there, all Kevin kept saying for like a week not if not even 2 weeks is that he will let someone know and that someone will test something. No solution whatsoever. Meanwhile the forum is flooded with the same issue from many people. Since i got no help and i need my site to be up as soon as possible, i went on to use Layer Slider, and on that one, the links are not working/are not clickable! I mean does every single slider has to have an issue? I really think your theme is the most beautiful theme that exists on the market right now, but it’s full of issues and no one from your support is giving solutions, you say here go to the forum, and Kevin on the forum says he is not a developer and he can only ask something and someone will get something tested, and with all due respect and hope you will not mind me saying, i think you guys should give more support that actually solves things for people that bought your theme. I bought over 20 themes on Theme Forest and i never had problems with issues or tweeking, the developers always help, they help with small coding too, specially if it’s just telling us where the code that need to be fixed is located. And Kevin would not even let me know where the code for sociables is located, since you guys did the wrong tumblr code in the settings and i also wished to remove the login icon, logically i didn’t want everyone to be able to even try to log into my site. So what do we do from here? Where AND HOW do we get some actual help?
Sorry for a long replay & thank you in advance
We’ve answered all your posts here on the blog on TF, and Facebook. We’ve read back all correspondence with Kevin on the Aziza forum. Your conversation on the Aziza-forum is already over 3.600 words long. This means Kevin is certainly giving you Free support the best way possible.
Kevin also explained several times though: we provide Free support on our themes ‘in the state as they’re downloaded’ from Themeforest. (1. Bug-fixing, WP/theme updates; 2. Voluntarily helping out on the free forum as much as we can).
We don’t have to provide free support for all issues caused by third party plugins or support for customizations (on code level) for free. This you can read also when registering for support via our website.
The time from asking a certain part of code (to customize) via the forum, to our developer, back to support, and then back to you, easily can take an hour time, depending on the question. Finding issues after customization, or providing support for customizations can even require more time.
We develop themes, which are sold between 40-60 UDS, which not automatically include a free web development agency on the sideline;-)
Nevertheless, we help as much as we can, and we always can be held responsible for solving bugs that might appear after its release. Please try to treat us friendly, since Kevin treated you with a lot of respect and patience too.
Thank you very much in advance,
i understand your point, but you also please try to understand mine. i understand what you guys consider as free support. Kevin explained, and i respected that. i did not even continue to pursue the issues i had that fit into what Kevin described as not free support.
my questions are simple:
1. The Aziza slider does not insert images.
2. The Layer Slider has image links that are not working/are not clickable.
3. I need the name of the file where the elements of sociables are located so that i can fix the Tumblr code (Tumblr is not working because in the code you guys placed www.tumblr.com/username, and that is wrong, Tumblr works on the following principle – www.username.tumblr.com) and remove Login icon.
so how ever many words Kevin is typing, if all he’s saying is –
“I haven’t been able to recreate the upload issue yet”, for 2 weeks now, that is not solving the issue/bug. on the Layer Slider issue i explained, he did not answer anything. i repeat again, i do not need any coding help, just the location of the sociables div element file, i know how to fix it myself.
i apologize if you think “i’m not friendly”, but please tell me Helen, how should i actually feel? or talk? i have bought over 20 themes here at Theme Forest and never ever had any issue with getting help with theme issues/bugs, which is what the support forums are here for. of course i’m super frustrated because i received no actual solution for any issue i had, my site in on maintenance mode for over 2 weeks now, my online shop is down, i’m loosing money as i wait to solve this so i can put my site back online.
so what is fair here Helen, please tell me? i am the first person who bought your theme, i purchased it right away no questions asked, not like other people who asked a few questions and made sure of certain things before buying it, i did it without asking anything, i saw the theme, i trusted you guys no questions asked, and i really think this is not fair, that i persistently can not get any actual help to solve at least some of the issues i have. and apparently not just me, but other people also. i also offered to give my login info to Kevin, so that he can forward it to whom ever knowledgeable in your team to login into my site and see the issues for themselves and see what might be the issue, but no respond whatsoever on that.
so please tell me Helen, how should i go about trying to get help here and getting my site up & functioning?
just wanted to let you know i solved my Aziza slider issue and wrong tumblr link issue. i downloaded the theme again and uploaded all the Aziza slider files again directly in my root in the FTP, that did the trick, so i can finally insert images. and uploaded the file core-sociables.php again where the tumblr link was located. see how simple that was if you guys just told me to do that right away and not to lose 2 weeks trying to figure it out by myself?
Thank you guys anyways
Thank you too Miranda
in the shop page i’m getting this error:
Warning: Division by zero in C:\AppServ\www\cnpr\wp-content\themes\aziza\woocommerce\content-product.php on line 33
Hi avionet, you need to set the columns in the woocommerce settings and the error will disappear. If you need more assistance please visit theme-dutch.com/support
Hi Themedutch. Can I make a child theme from this? I may not need to if you update regularly, I guess as it looks like you have loads of options.
Yes you can
I am in need of a bit bigger space for my logo. Where can i do that? Hopefully not too hard.
We give support via our forums on http://theme-dutch.com/wordpress-support/. After you’ve registered you can login to our Aziza forum. Our support staff will help from there, and other queries might be helpfull too.
Thanks for liking our theme
G’Day Helen and the Theme-Dutch team
Can I offer a suggestion re your updates.
Would it be possible for you to include the Change-Log (and version number) as part of the front page description of the theme each time the theme is updated or at least include the latest version number in the splash image at the top of the description page like most other themes do.
Yes, I know that if you subscribe for notifications you’ll get an email that the theme has been updated but sometimes those are missed and one then isn’t sure if they need to download the theme again to see if they have the latest one.
We’ll include the change log today.
Thanks for pointing this out
What are the changes in the new version. I tried to install it but i got an error.
We’ll include the change log today.
I don´t get any feedback on the support page, so i post my questions here.
I want to change the hight of the featured image on the td-folio page, to be as high as the
text to the right of the image.
Where do I do that?
We provide support via our Aziza forum. You’ll certainly get feedback there, no worries. Please have a bit patience, our suppport-staff will respond from there.
Regarding the Aziza slider:
1. Where can I change the size, color and opacity for the text box over the image on the slider?
2. Where can i change the color and size of the grey “thumb” bar under the slider?
Please provide me with information about what code file and what line I can do the changes.
Please post these question in the same post on the Aziza forum. Then our support staff can answer them all at once.
it may be that the “aziza slide show” on android (4.3) chrome (31.0) does not work?
I’ll ask our developer to test it. Thanks for posting!
thx you for the quick response. I have the same problem with the iphone 3gs (ios6)
There’s an update coming up. If you’ve bought the theme, please post in our Aziza forum via theme-dutch.com. Our support staff stays in touch with our customers, as well as our developers.
Also make sure you’ve downloaded the latest updates.
Thanks a lot in advance!
I have a problem, changing the logo from the framework of the theme, the logo changes on all pages but the home page is still the old one, same thing if I change the slides.
I emptied the browser cache but the problem persists.
I have no clue how you did this but the logo on the home is different as the other pages. Wait. you say: changing the logo from the framework of the theme. Do you mean that you have changed the logo in the theme files? If that’s the case, please check the Aziza backend, section header and upload your logo from there.
If you need assistance please visit www.theme-dutch.com/support ( slide delay our Support Ninja Kevin is at this moment in Australia, he will be back next week)
the problem is another.
The framework does not save most settings.
The home page menu link has different from that of the other pages.
The logo is loaded in the framework, but you only see the other pages but not the home page, same thing for the loader.
Whatever change in home page the changes have no effect.
You can see you http://clients.giampietropregnolato.com/2C/
Something is wrong,
if I change my wordpress theme, the home remains to Aziza.
We provide theme support via our forums on http://theme-dutch.com/wordpress-support/ Please register and login to post your queries in the Aziza forum. Our support staff will help from there.
Thanks a lot in advance!
Happy New Year! Well I finally got around to buying Aziza. I have not yet installed it but have what may be a silly question for you before i do.
You say in the manual to install Woocommerce before installing dummy content to avoid errors being thrown up. But if i do not plan to use Woocommerce – do i still have to load the plugin? Does the dummy content include woocommerce data?
Thanks again and looking forward to working with your theme.
Happy New Year to you too! How are you? Thanks for buying Aziza. If you don’t want to use Woocommerce, you don’t need to install the plugin. The dummy content includes woocommerce pages, you can delete them though. No problem.
I have a problem with the theme.
The home page is visible only to users that are logged.
Do not use the cache plugin, and I emptied all the cache of the browser but the problem persists, you know give me some advice?
Its not an issue of the theme. Please register to the Aziza forum on our website www.theme-dutch.com/wordpress-support. After that you can login and post on the Aziza forum. Please leave additional details; url etc. Our support staff will answer you from there.
Thanks in advance,
Dear Aziza customers,
We’re updating Aziza as soon as possible. Please do not update Woocommerce, since Woocommerce made some changes which might effect the theme.
Thanks in advance for your patience!
Update AZIZA available for download from Themeforest!
After update, the scroll to top button is not visible anymore.
Icons in header also disappeared.
Yesterday a new update came available. Please possible remarks in the Aziza forum via theme-dutch.com. Our support staff has direct contact with our developers from there.
Thanks in advance for your effort.
I used last update!
Our last update is from February 27, please check if the problem still excists, otherwise ask for help via on the Aziza forum via www.theme-dutch.com.
Thanks in advance
problem solved with the update. Thank you.
I just wanted to take a minute to congratulate the Theme Dutch team on a fantastic theme. I also want to thank you for the amazing support that you have given in addressing any bugs or issues. This is one of the most powerful and flexible themes that you have created to date, and I would encourage others to invest into this theme. Thank you for the great work.
Thanks a lot for your kind words!
Minor update available: shortcodes
Today: minor update Aziza
Just bought the theme. Really excited to set up. Just having trouble locating a few files that don’t appear to be with the actual theme zip file:
2) wp_options.sql file
Able to forward to me?
HI jbbman, you can re-download aziza from your account, the files are added
Thank you!!!!!! You rock. That was fast!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
This item is licensed 100% GPL.