18 comments found.
Hello Team,
I have issue with plugins Javo_core
(A critical error has occurred on this site. Please check your site administration email inbox for more information.)
May I have new or good plugin?
Regards
Hello,
Can you please let us know what error or issues you have? You can turn on wp debug and let us know.
As it’s a tech issue, could you please post it on our support site? Then we can have a look at your site and assist it quickly.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I see you that you are telling everyone to go to the support site. When I go to your link, it is asking for wordpress username and password!? How do I login without providing my wordpress username and password?
My issue is regarding theme installation. I want you to upload the demo as it with photos https://preview.themeforest.net/item/babo-modern-flexible-woocommerce-theme/full_screen_preview/32236079 to our website.
I will manually change the images one by one on my end but you have to upload the full demos first. Because without photos, it is hard to know which version of the photo I can use to achieve the same look as demo.
Thanks for your fast reply.
Hello,
How’s your weekend?
Unfortunately, we don’t provide all images due to uploading issues. Many people have low performance server to upload hundred high quality images and mentioning ‘bugs’. We even explained but it didn’t really work. Therefore many authors just provide placeholder images.
However, I don’t see a purchased badge on your username. Did you purchase our theme. If you are assisting your friends or client, please kindly ask them to provide you a purchase code and contact our support team. Yes, you need to create an ID and add a purchase code to create tickets. We use Envato API Key as well.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, i bought it, but website crashed when i try to install elementor plugin. I can’t create support ticket becuase your support system don’t recognize my purchase code…. please help us.
Hello,
Our developer is having a look at your issue in the support site.
If you have more questions, please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Well, i’m trying to re-install wordpress becuase it’s impossible to install demo, now, i’m trying to activate theme and i can’t use my purchas code becuase i get this: cURL error 60: SSL certificate problem: certificate has expired How can i use your theme?????
This is why we are telling you to contact our support team. You don’t show us and we can’t assist you.
FTY, SSL certification problem is from your SSL issue and server. “https” issue. Please check it out on google. We don’t provide SSL.
Thank you,
Pre-buy question, is it wpml compatible? thank you
Hello,
WPML team checked our theme ( framework ). We were told that it worked. If you have any issues, you can talk to WPML support team.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Website crashes when we install the Elementor plugin. Please assist
Hello,
You may need to talk to our support team with little more details on our support site. Please provide us a temp login information to have a look.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
this theme come with future updates?
Hello,
Yes, we will have an update in near future.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi there, I have logged tickets 3 days ago with no response. please can someone on your helpdesk assist. thank you
Hello,
Assisting in support site.
If you haver more questions, please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi there, i have created my own categories. when i click on a category it opens in a standard template but my shop page uses the ajax left template. how do i get my categories to open in the ajax left template….. anyones help is most welcome, thank you in advance
Hello,
Assisting in support site.
If you haver more questions, please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I have a big issue with my website and your template and I can’t contact the support team. I have a support license for 6 months. There’s no images in demo export, and I can’t place my images neither. Please contact me as soon as possible. It’s urgent.
Hello,
Please have a look at your ticket. We have answered.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
No image in demo export. Looks bad after installing demo
Hello,
We have answered on your ticket to check your setting. Please have a look at the description of our product.
https://imgur.com/a/eP1Wxz3 If you have more questions, please let our support team know. They will assist you.Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
my search field is not working, it says nothing found
the search field at the top
i figured it out
Hi. Can You tell me where can I translate words “Category”, “Price” of this sidebar and labels “add to cart” here: http://tucson-czesci.pl/sklep/
I dont know why “quick view” doesn’t work 
best regards.
Hello,
I think you enabled “Elementor experiment options”.
Please visit Elementor option and disable JS ( and also CSS ). Please be sure to clear broswer cache.
If you have more questions or problems, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
1. I dont know where I can disable “Elementor experiment options” to on “quick view” 2. You didn’t anwer where can I translate “words “Category”, “Price” of this sidebar and labels “add to cart”
Hello,
Please check your ticket on the support site. They assisted yours. If you still have more questions, please let them know.
Thank you,
Rob
I am having issue after elementor update. I am unable login into your support ticket portal. Due to my purchase code invalid. how contact your support team?
Hello,
As we already answered you. Our support team will contact you. As we already answered you that they are sleeping and check the issue when they are back. We answered you via email and No needs to post it again.
Please be sure to wait for the major update until theme author check the compatibility.
Thanks, Rob
Hello,
We checked your site. You need to turn off Asset compression option. It works fine.
Please make sure that you should backup the files and DB before you do the major updates as “Elementor” also strongly recommended.Generally, Major updates can have some minor or unexpected issues all the time. Not only Elementor or our products. All of software.
And support site works fine with your purchase code. Please check your ticket.
Thank you,
Hello, I coundt submit a ticket on your support website.
I have a very urgent question.What should I do to show first image of the product on product page? Now I have its first image in catalogue, but when i open any product I dont see main image, I only see gallery that starts from second one. How can I change that? I need gallery that starst from main product image.
Hello,
If I understood clearly, you need to change the featured images. WC shows the featured images. I mean the module image shows the featured image by WC. You should change the featured image in WC backend.
If you still have more questions, please post it on our support site? our support team will assist you (except on weekends, holidays).
If you have a problem to access our support site. please email us ( javothemes@gmail.com ) the reason ( or problem ) you were not able to acess our support site. https://javothemes.com/support/ We and other clients are fine to use the support site.Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, 2 questions:
1. Redux Plugin not in required plugin list and thus not installed, site import not complete.
2. Support service not working smoothly.
Please advise.
Thank you.
Hello,
We are sorry to tell you that we didn’t understand the issues you mentioned.
1. We are not sure what you mean about Redux plugin. We don’t use the plugin and we didn’t mention about it.
2. Have you posted any tickets on our support site? We didn’t find any of yours.
You may need to talk to our support team if you have more questions.
Could you please post support tickets on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
We are sorry to hear that, you need to contact our support team to the details.
Very strange. Perhaps I should start with a fresh install. The testing domain had been up for some time with other themes tested….
I see now how your support works. Apologies for rushing through things the other day. I missed the little register link. I’ll give it a fresh start and if there are any issues, I will log into my newly created account on your support system.
Really nice work on this theme. Thanks again.
BRAVO! and a standing ovation is much deserved for this masterful theme.
I’ve licensed hundreds of WP themes since 2009. I would say that this is the best WooCommerce theme of all time.
Why?
I always want more. Stunning design, plenty of templates but I also need flexibility to be creative… to bend the rules… to innovate. And this does that, in spades. I doubt a better theme will be produced in the next 3 years. This is the best theme of 2021, period.
And such comprehensive easy to follow documentation!
OMG,
How sweet and impressive review you’ve given?
We worked this product very long time. But not great for sales.
But we are still very happy to hear that you are happy with our product.
We are using a framework ( our own one ) and we will keep working on it and improve it.
Our team are all happy to hear your feedback. Thank you!
If you have time, please give us a 5 star. No pressure at all if you are busy.
Thank you,
Rob
I cannot understand how to connect with support. I have some questions about installing this theme.
Hello,
You just need to visit our support site to talk to our support team.
Could you please post support tickets on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Great Theme! Can you send a login member credentials? Thanks!
Hello,
Thank you for the complement! Unfortunately, we don’t provide the credentails to keep the demo site.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
nice work
Thank you so much
Have a great day.
Elegant theme! Really nice work! Good luck
Hello,
Thank you so much .
There are more things are coming as well.
Thank you,
