719 comments found.
Hi,
how can I do page with list of post with pagination and sidebar?
‘Post Grid’ element only has options for set number of posts to show and the static blog page don’t have sidebar.
I already did ticket on support forum.
Hi,
thanks for let me know, our support team will help you.
Have a nice day Nick
Hi, I’m having trouble installing your theme on my site. I contacted you but received no response. Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi there, is the ND Elements plugin that comes with this compatible with the latest version of Elementor? When you update Elementor, it says compatibility alert. Plugin untested.
When will you release a new update?
Thanks
Hi,
please contact the team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hey, would this theme be suitable for a blog for children?
Hi,
thanks for the interest.
Absolutely yes, a lot of users did it.
Have a nice day Nick
Good day,
I updated the ND Shortcodes plugin, and featured images of articles are not displaying.
When I deactivate the plugin, the featured images display.
Please, how can this be resolved.
Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I have purchased this and thought events calendar came with the theme but see that it does not. Can you provide link to the events calendar that is compatible with this theme?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hello everyone,
there seems to be a problem with that Service Pro element an PHP 8.x No content (except some parts of the head area) is displayed on pages where Service-Pro from the Violett Collection was used. The problem occurs as soon as I insert normal text into the “Description” field of the Service Pro element.
Wordpress-Version 6.0.3 ND Short Version 6.7 Theme Version 4.5 (despite theme update, the version number did not change, functions.php is from 01/11/2023) PHP 7.4 in use PHP 8.1 desired version
The error message I get while debugging is as follows: Fatal error: Uncaught TypeError: Unsupported operand types: string + int in /homepages/xxxxx/htdocs/wp-content/plugins/nd-shortcodes/shortcodes/custom/service-pro/index.php: ... and so on.
In addition, the plugins Revolution Slider and WPBakery Page Builder are not updated despite the theme update or when can an update be expected? WPBackery Page Builder: current version 6.9.0 Slider Revolution: 6.5.7
Thanks and greetings!
Hi,
please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdarkHave a nice day Nick
I contacted support right away. So far, however, there has been no response. Also on the plugin page https://wordpress.org/support/plugin/nd-shortcodes/ there are many posts with no response to the problem with PHP 8. This is definitely not good support.
Hi,
you don’t have to check the wordpress plugin page for support but only the link that I have provided to you above : https://themeforest.net/user/nicdark
Have a nice day Nick
Hello Dear Sir/Madam i just download the theme and upload to my site but when i try to import demo there is no IMAGES on the options whatever i slect demo 3 but
The demo options have been imported correctly,.... this options do NOT appear
https://ibb.co/J3YKJxPhow can i fix this isuuse
p.s. sorry for my poor english
best regards
Hi,
please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi, After importing the demo content, I got this error below. I’ve been waiting for support for 3 days, no response
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/escolabatistasm/www/wp-content/plugins/nd-elements/widgets/marquee/index.php:79 Stack trace: #0 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/controls-stack.php(2308): nd_elements_marquee_element->_register_controls() #1 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls() #2 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/controls-stack.php(2397): Elementor\Controls_Stack->get_controls() #5 /home/escolabatistasm/www/wp-content/plugins/elementor/includes/base/controls-stack.php(1107): Elementor\Controls_Stack->sanitize_settings(Array) #6 /home/escolabatist in /home/escolabatistasm/www/wp-content/plugins/nd-elements/widgets/marquee/index.php on line 79
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
why every time when I need to open your support platform I need to log-in? why it doesn’t save the credentials? I should go and find the email with the password your platform set among other 1000000 emails and go log-in? why log-in and register button are displayed one on another? the most inconvenient
Hi,
everything you see in the support forum is not our decision, we use a very famous plugin “BuddyPress” for managing all tickets and the login system. Surely the authors of the plugin have thought the best for the users.
Have a good day Bye
Hello, I posted my question about demo import on 17th of Sept, today is 20th, when will I get the answer? I bought again one of your themes and again I face with the problem to import demo, why you can’t make it that way so nobody would ask for your support?
Hi,
there are very few people who are unable to import the sample content. Our themes are used by over 37000 users if there are any problems in the code trust me that it would be convenient for us to fix the problem. Since the problem is caused by errors made by the user or incompatibility and settings of the serves we as authors of the theme can not do anything. We can only help the user and try to understand the mistake he makes. The support times depend a lot on the period and the difficulty of the ticket, we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi, I wanted to make a question related to this item, I follwed the author’s support information, created a ticket, but the page says I need to renew my support and pay 40$ to make a question? Well, here goes the question: How can I find information on how to update from 3.2 to the newest versions? I assumed the updates were done through wordpress updates section, but it doesn’t seem to work like this. The only information I found was something like “install the updated theme in a new site”, but that’s not what I need, I need to update the theme in the same site I have now, is that possible?
Thank you!!
Hi,
Remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
Ok, I will copy my question there
Hello, my company recently bought theme named: Baby Kids – Education Primary School Children. Unfortunately I cannot find a way to download and install demo of this theme into my WordPress. What I manage to do until now is install theme and right now I am seeing only short menu on the left side of the cockpit, nothing more. Could you send me an instruction how should I do this step by step? This is very urgent, because right now all my further work depends on being able to install the demo. I look forward to your prompt reply. Regards,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Thank you, I actually did that yesterday, right after I wrote this comment above. This ticket is from: September 13, 2022 at 11:34 am. What is the waiting time for a reply?
Hi,
depends on the reply and from the number of tickets that we have in that period. Usually we can reply in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Courses can’t edit with the elementor. So it is very difficult with the wp-editor to make a good design with the course-content on the single page
Hi,
Remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
why timetable plugin is throwing this error, Plugin could not be activated because it triggered a fatal error.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
why should i? this is the plugin provided by you and nothing changed on my end except that i updated the theme? i am not asking for a change, i wanted it to be working only.
Hi,
how can I check your error ? How can I understand the problem on your site ? The only way is through our support platform, you should contact our team and provide to them more informations, provided some screenshots of the problem, your domain, your wp-admin credentials etc..
Have a good day Bye
Hi, I wanna change “Read more” button text at Post Grid page. Please show me how to do it. Thank you and Have a good day!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day,
I submitted a ticket since the 13th of May and I am yet to get a response.
The project has halted due to this issue.
I look forward to your response.
Thank you
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have agood day Bye
Hi Team,
Thanks for providing us with an amazing theme.
We have installed, and imported 3rd Demo of the theme, it was working fine, but visually it has less color than other versions. So, we decided to install the 2nd Demo but we are getting errors. We thought it could be at our hosting end then we tried it on local servers and unfortunately it didn’t work on localhost as well.
Kindly, resolve our issue as soon as you can, so that we can make our website Live.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have updated Wordpress, BabyKids theme and plugins, and my site is broken now…. WPBakery broken. There is no documentation about the upgrade process. I have raise a ticket, no response… my site is down now, please urgent assistance.
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
How can I do that? I don’t see any option within the support portal to check for existing tickets.. Shall I create another one?.
I have noticed tmy purchase code is not accepted in the support portal. I will provide details here:
After upgrading my site https://estivalia.es to latest BabyKids theme version, WPBakery plugin is broken. I managed to manually delete the obsolete WPBakery plugin via FTP, and allow the theme to reinstall it. Now I have the latest version of the BabyKids and WPBakery plugin, but still my WPBakery stuff is broken, including the site header.
These are the versions I have:
- Babykids theme: Version 4.4
- Plugin Baby Kids Shortcodes Version 1.0 - Plugin ND Shortcodes Version 6.4 - Plugin WPBakery Page Builder Version 6.7.0
Which version of PHP requires your last version of theme??
Please assist, thanks
x
HI,
most probably your support period it’s expired, you have to renew it, more info here : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Have a good day Bye
Hi, I bought the “Baby Kids”-Theme for my website https://electricalguide360.com/ but I am having a problem in installing it. How can I get in touch with you for Clarifying my problems. Please response.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
