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I have purchased and installed the baby planet theme but it looks nothing like the demo. No images are been shown and not a single product in the catalog? Please help me fix it
I have created a staff account for this email id email@example.com. Please check and assist, thanks.
You can get the entire structure and data the same as the demo site. We do not provide images as they are copyrighted and products need to be added by you as per your store’s requirement. You need to add images and products at your convenience. Kindly let us know if you need the image links of our theme so that we can share them with you and you can purchase its license and use it in your theme.
What about the version? I can see that the version I downloaded is 1.0. Is that correct or should I update it? If so, how do I update it?
Kindly create a staff account for this email id firstname.lastname@example.org and let us know so that we can check and let you know.
Note: For any further communication, please reach out to us via the following email address: email@example.com.
First, I already emailed you there but no reply. Second I already created a staff account for your email id and notified you on your email. Please check it and let me know.
We are sorry to say that, we haven’t received any mail from your side. Kindly reply with your store URL and recreate a staff account for this new email ID firstname.lastname@example.org and let us know.
Kindly mention the exact difficulties you are facing with our theme with some screenshots so that we can check and let you know.
I have emailed you severally but still no reply. I still have a few queries especially on the product page.
1. Are there apps that I’m required to install for full functionality?
2. How do I edit or remove the many pop ups in the theme?
3. How do I edit the ‘About your query!’ form on the product page?
4. How do I edit the ‘Estimated delivery’ and ‘Free shipping and returns’ functions on the product page?
5. The collapsible rows in the product page are not organized neatly in mobile view. How can I get the normal collapsible rows?
We are sorry to say that, we haven’t received any mail from your side. Kindly create a staff account for this new email ID email@example.com and let us know.
Why are you making simple customer service difficult? I already created a staff account for you and you accepted the invitation but did nothing. I have mentioned the issues I have above but you are not giving me any answers???
We are sorry for the inconvenience, Kindly reply with your store URL so that we can check and let you know.
I can see you saw my email and replied to it. I have emailed you my store’s URL
The reply has been sent to the email address you replied. Please check it.
I have received your email. Thanks a lot for the detailed response. I have sent you another email with more queries if you don’t mind
I have created collections on this theme. Added products to be automatically add according to timeline as well as manually. I can see the collection has 4 products, but when I go to the link provided or click on collection I can see no products???
Hi, is there any discount available for this theme now?
Kindly contact us through firstname.lastname@example.org so that we will check and let you know about the discounts.
I purchased the theme but a error is coming when I try to upload that ” Missing template layout/theme.liquid”. Please help on this
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-theme-shopify-theme, You can find files like Documentation, theme.zip, Log.txt and Readme.txt.
You need to install the file “baby-planet.zip ”.
How to install the theme: https://youtu.be/bd4gdnVsAhI
If still facing any issues, please mail us your site credentials (store URL, and store login details ) immediately., So, We import demo data for you.
Else create a staff account for this mail id email@example.com and let us know.
By inserting 2 or more quantities in the cart (when only 1 is available) the system does not return any error or error message
Goodnight. Purchased the Baby Planet theme, but it didn’t fit in my store. I want a refund. Thanks.
Kindly mention the exact difficulties you are facing with our theme with some screenshots so that we can check and let you overcome all the difficulties you are facing. Kindly reply with your store URL and store login details(Mail id and password associated with your store).
Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz
The theme did not work in my store. I need you to make my refund. Thanks.
Kindly mention the exact difficulties you are facing with our theme with some screenshots so that we can check and let you overcome the difficulties you are facing. Kindly reply with your store URL, and store login details(Mail id and password associated with your store). Else create a staff account for this mail id firstname.lastname@example.org and let us know. Kindly share your difficulties with email@example.com.
Note: Kindly share your login details to the above mentioned email id.
I cannot see apple pay button on checkout pages ?
The Apple pay button will be visible on the Mac and ios devices, please check with it.
My problem is I have tried to install the demo-04.zip but it’s not the same as your home-4 demo site specially the header and the slider there is a big difference please help.
Kindly mention the exact difficulties that you are facing with our theme with some screenshots. Kindly reply with your store URL & store login details (Mail-id and password associated with your store) so that we can check, and let you know.
Else create a staff account for this email id firstname.lastname@example.org and let us know.
I have added this email id email@example.com as a staff member.
The style you are asking for is demo 2 (Refer: https://prnt.sc/ByAtAsE38TtB ). So kindly install the demo 2 file then you will get that header and slider style.
This is a screenshot (https://snipboard.io/irbKf7.jpg) form your demo website, but I couldn’t find and demo in your download package that match the demo in the screenshot,
I have tried every demo form 1 to 4 and nothing match this UI.
Kindly reply with your store URL, and store login details(Mail id and password associated with your store) so that we can check and let you know. Else create a staff account for this mail id firstname.lastname@example.org and let us know.
Note: Kindly share your login details to the above-mentioned mail id.
Regards., DesignThemes Support.
I want to use this theme on my https://pickbassinet.com/ blog, Please give me some Discount. Thanks
Yes, we can give you a discount of $10 and you can buy it for $59. Kindly confirm so that we will reduce the price for you.
Hello, we have purchased this theme a while back, we are facing an issue with the product page not showing the main photo, how can this be resolved?
Kindly reply with your store URL, store login details(Mail-id and password associated with your store) so that we can check and let you know. Else create a staff account for this email id email@example.com and let us know.
Note: Kindly share your login details to the above-mentioned email id
Images are not displayed in some products. (e.g https://mamaslove.pk/collections/baby-caps/products/baby-cap-set)
All Images show as thumbnails, not even a single image in full box. ( https://mamaslove.pk/collections/6-pieces-cot-bedding-set/products/cs-149-cot-bedding-set-glow-in-dark)
when i click on an image it will show on an empty area and when i click on image it will open like a slider but no image change click or in mobile by hand.
These are very common issues. If you guys have not provided a solution to fix it, kindly refund my money. I need solution on urgent basis. I will buy any other theme.
We are ready to help you overcome the difficulty you are facing with our theme. Kindly reply your exact issue with some screenshots and store login details so that we can check, and let you know asap. Else create a staff account for this email id firstname.lastname@example.org and let us know.
I have download and setup this theme. when i upload 4 pictures all will apear in small boxes. Atleast one should be main and big picture rest will same as thumbnail
all four images shown as thumbnail one will be appear as main image.
Image slide is also not working… i want to refund
Hi, I have tried all the theme but product page photos are not seen, they are blank so how can i fix it
Kindly reply with your store URL, store login details & related screenshots to email@example.com so that we can check, and let you know asap. Else create a staff account for this email id and let us firstname.lastname@example.org
Can this theme be use in wordpress ?
We are sorry to say that this theme supports only Shopify and does not support other platforms like WordPress and we cannot convert it. But We are also authors of WordPress themes. so kindly refer to the themes from our portfolio links given below. Kindly check whether any WordPress theme in our portfolio matches your requirement.
The page on the Desktop side is displayed normally. How to slove a black transparent background appear of the page on the Mobile side?
Kindly go to the theme settings(https://prnt.sc/1s0xvr6) -> Slider(https://prnt.sc/1s0xyyc) -> Disable the option “Show the Mobile BG Overlay” (https://prnt.sc/1s0y363) under the Mobile Image of each slider.
Hope you are happy with our support, Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Don’t forget to place your worthy ratings, it will help to an overall rating in the Theme Forest.
Dear Support, I am unable to find the slivder in admin section, I checked too much things, but I not found in Home Style 4. Can you check??? https://prnt.sc/1qi19gp —- https://prnt.sc/1qi1a9e
Ahh….. I got it. But I have an other problem, I am using currency code PKR. that is not working in top bar right side corner. There is empty. How I can fix that?
Kindly go to theme settings -> Slider -> Enable slide show (https://prnt.sc/1qkxody) and To use the currency converter, Please go to your customizer > Theme settings > Money options > Give the required currency codes so that they may appear on the top. (Refer: https://prnt.sc/1qjf704).
If you didn’t understand our instructions, kindly send your store login details to our email id email@example.com to check Else create a staff account for this email id firstname.lastname@example.org and let us know. we will help you to set up the slider.
Hope you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Olá! Estou com dificuldade em disponibilizar a página de registro do cliente onde ele se cadastra com nome, sobrenome, e-mail e senha para poder finalizar a compra. Como posso incluir essa página no site?
Thank you for your purchase of our theme., Are you mean, when you click the user icon(https://prnt.sc/1ivqv57) at the top right corner of the header it redirects the customer registration page – https://prnt.sc/1ivqgm5.
if it is Kindly go to Settings( https://prnt.sc/1ivpfuz ) -> Checkout ( https://prnt.sc/1ivplhx ) -> Customer accounts to choose accounts are optional or accounts are required ( https://prnt.sc/1ivpwx1 )
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Do you get all 4 demos in the one purchase?
Thanks for showing interest in our theme. Yes, you’re right, you will get all four demos if you buy our theme. You can choose and use the theme that fits your requirement and design. Hope you got the answer. Looking forward, you buy our theme and travel with us.
Thank you. I am having some issues with having my logo fit in the logo section on theme 4. It won’t allow me to create a bigger space for it.
Kindly reply with your store login details & related screenshots to our email id email@example.com. so that we can check, and let you know asap. Else create a staff account for this email id firstname.lastname@example.org and let us know.
Staff account as been created.
Also I am not seeing the pictures being uploaded real time once I apply them in the correct size specified on the customization page.
We have received your staff access., Kindly upload your logo and let us know we will check your issue. You have asked the exact size of the image in each section, we have specified in each section like this – https://prnt.sc/1m3mioi or you have followed the image size on the placeholder which we have added.
I was able to work on the logo. My issue is the images below which are the slider images. Even when I put the right size pictures they won’t show up.
The issue has been resolved, kindly check it now.
It is still happening nothing as changed.
On the slider section, you have added a baby picture, it didn’t show fully, we have fixed the issue. Do you mean the slider grid section, we also checked the section and add an image for that section it shows, kindly check it now. you didn’t get satisfied with our explanation kindly send the screenshot of the section in which you get an issue.
It is now showing, but I am using my phone. I will check on my laptop in the morning. However on the mobile version, parts of my logo are being covered up with the cart, And wishlist can you alter that please?
For some reason the wording and everything on the pictures are also not showing. It’s as if the theme is optimized for mobile phones
Can you please do an overall check and making sure everything is in place, I want the website to be ready for launch and unfortunately it’s been problematic since I started.
We have added one image for each section, it shows the image for all sections. and you have protected your website with the password we didn’t see your website on mobile, kindly share the password or give access to this page – https://prnt.sc/1n8zi48
stalid is the password
Sorry it’s staild
We have checked your website on mobile, it works fine. if you have an issue Kindly send the issue-related screenshots, so that we can check and fix the issue ASAP!
If you feel insecure to share your screenshots, kindly send those details to our email id email@example.com and let us know.
We have checked your website, all sliders buttons of the slideshow are working well. Kindly reply which button of the slider is not working.
Logo on mobile view – We have increased the size of the logo on mobile view, kindly check it now.
If you click on the buy now button, it goes correct page – https://prnt.sc/1oeqjbf, Contact Shopify to enable the Checkout page.
Thank you for your time and efforts. not able to see writing on the mobile view of theme number two, can you assist?
Kindly send the screenshots of your issue to our mail id to firstname.lastname@example.org, so that we can check and fix the issue ASAP.
Please refer to email sent.
We have replied your one of your emails, kindly check it now.
Hi, I am having a major problem with the collections tab. It is not coming up properly nor is it showing as a page with the collections listed on the home page, also it is not allowing me to do so myself. Can you adjust this ASAP please these issues are really slowing me down.
The Product tab collection issue has been resolved, kindly check it now.
Thank you. Is it possible for you to make the header where the discount code is at smaller on the mobile version? Also the distance between the logo and the menu icons and the wishlist icons can you adjust the distance between them please? As it is now on the mobile view the extreme distance between the two makes the website look messy. Don’t out them too close though. Thank you in advance.
UPDATE DISREGARD THE PREVIOUS MESSAGE! Thank you. Is it possible for you to make the header where the discount code is smaller on the mobile version? While also moving the logo to the extreme left on both mobile and desktop versions, please?
Kindly send the issue with screenshots to our email id email@example.com and also mention which template you want the changes, so that we can check and solve the issue ASAP!
I have gone ahead and done so.
We have received your mail with screenshots, we will fix the issue and reply ASAP!
So no one is going to respond to the email I sent? Nor fix the issue that I am having? Currently the theme is also not loading properly, the images aren’t coming up once the page is completely loaded.
I already sent a screenshot to your email for the issue I am referring to right now.
If you can’t make the changes, tell me so I can get a refund. I have been having non stop issues with this theme from the start. Clearly this isn’t a plug and play type of theme, so I can only imagine if no support was being offered after purchases.
We have already fixed the issue and replied, kindly refer to the screenshot -https://prnt.sc/1r10tz9
If you have any issues kindly send the issue-related screenshot to our mail id firstname.lastname@example.org and let us know.
Como adicionar a área de login do cliente?
To enable the login page for customers and display the login icon in the header, Please go to settings > Checkout > Select Accounts are optional or Accounts are required on your basis of need. (Refer:https://prnt.sc/123bhf8 ). Now the login icon will appear on the heading of the website.
Como habiltar o pop-up?
To enable the newsletter popup, Please go to your customizer > Theme Settings > Newsletter > Enable the “Display newsletter popup” and change the properties of the popup. (Refer: https://prnt.sc/1i9brvy),
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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