I have been waiting two months for this developer to respond to a help ticket I posted. I had one response from developer after a month of me posting, asking me to provide access to my website, which I did that same day, and since that time, I've heard nothing. The Archive Heading feature for this theme does not work. No matter what Archive month you click on in the widget, the Archive page heading will always be the current month. Very frustrating as it certainly doesn't look professional. The look of this theme is good - but sadly the customer support is seriously lacking.
Plus: I really like the theme, pretty easy to use although i found quite buggy with plugins, none were very major and were fixable with a few able/disable plugin tests to find the culprit.
Minus: The support is very slow and not so good (i don´t know whether to too few support people for multiple themes or language barriers) but do not expect a quick answer at all (quickest was 7 days) and it was a one line answer to multiple smaller issues which was a question and no help. 5 days and waiting to hear from my immediate reply.
Overall: In saying that, i still like the theme but i will use developer friends with more experience than myself for any support, a friend fixed 4 of my 5 non-major issues in 15 minutes.