Web Themes & Templates

Reviews for Backstreet - Blog & Magazine Theme

316 Reviews

for Customer Support

I have been waiting two months for this developer to respond to a help ticket I posted. I had one response from developer after a month of me posting, asking me to provide access to my website, which I did that same day, and since that time, I've heard nothing. The Archive Heading feature for this theme does not work. No matter what Archive month you click on in the widget, the Archive page heading will always be the current month. Very frustrating as it certainly doesn't look professional. The look of this theme is good - but sadly the customer support is seriously lacking.

for Bugs

Theme has a bug in Gallery. Wont upload images.

The demo import is broken too.

Waited a week for support, but no response.

Author response

Hi,

I'm so sorry for this issue. Actually I have fix that problem but still stuck on themeforest review. I'll give you the link of newest theme.

for Design Quality

This was my 1st theme purchase. Truly respect the efforts of the author over the years. Meets a website objectives and great design and support! 100% +5

for Customer Support

Plus: I really like the theme, pretty easy to use although i found quite buggy with plugins, none were very major and were fixable with a few able/disable plugin tests to find the culprit.

Minus: The support is very slow and not so good (i don´t know whether to too few support people for multiple themes or language barriers) but do not expect a quick answer at all (quickest was 7 days) and it was a one line answer to multiple smaller issues which was a question and no help. 5 days and waiting to hear from my immediate reply.

Overall: In saying that, i still like the theme but i will use developer friends with more experience than myself for any support, a friend fixed 4 of my 5 non-major issues in 15 minutes.

for Flexibility

by LM - United Kingdom 5 years ago

for Design Quality

by BT - Dominica 5 years ago

by MK - Turkey 5 years ago

for Design Quality

by MJ - Slovakia 5 years ago

for Flexibility

by YT - Turkey 5 years ago

by CS - Italy 5 years ago

by KK - Switzerland 5 years ago

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