265 comments found.
Hello there. I have juste one very quick question. Sorry if i am out of the support, it is an important question for my client, hope you can help me anyway 
Is this specific product category, which is “snacking”, i have a sidebar with “Les gammes” > “Original”. https://shorturl.at/euANV . I would like to hide the “original” filter in the sidebar, but just for this snacking catagory url. Nowhere else. Can you help me on that please ? Is options ? Custom code ? Thx a lot !
Hello,
Please try adding custom css below to Appearance > Customize > Additional CSS:
.tax-product_cat.term-snacking .tag-link-242 {
display:none;
}
Support
Edge Portfolio part of
Qode Interactive
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Hello, with your theme, is it possible to modify the structure of the product sheet to put the photo in the middle and the descriptions and highlights around the product, as in this example: https://www.chocolateriedelopera.com/fr_FR/ products/legato-57
Hello,
Unfortunately this layout is not available foe product pages. For a more detailed overview of theme’s options please check the documentation in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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The last update was almost 2 years ago. This template is completely out of date and it is becoming too strenuous to manually fix the issues related to upgrading Wordpress components. Using this old template and matching components is a security issue. I wish you would have been forthright about not releasing updates. I’m dumping this useless template for one made by a company that can fulfill their promises.
Hello,
The theme is added to the update list and it will be updated, however, at the moment we don’t have an ETA when the update will come out.
You can use the theme on the latest WordPress version with this plugin. Also, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi I am trying to add “Edge Woocommerce Dropdown Cart” to the Sticky Header Widget Area widget. However, I got this error “Unable to save due to 1 invalid setting.” Could you show me how to resolve it? My site is on the WP 6.1.1 and Woocommerce 7.6.0.
Hello,
Could you please let us know which PHP version are you using? We also recommend using this plugin.
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I am using php 7.4.33
I installed that plugin already. How should we use that for the cart?
It works now. Thank you 
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Editing the Appearance>Widgets only works when deactivating your plugin called “Edge CPT”. When will this be updated and fixed?
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest. To use the theme with the latest version of WordPress, please try using this plugin.
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Hello team we have this theme on a website and some things are really outdated. Is there an update for Baker coming out soon ?
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
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So you plan an update ? Because i probably will need second licence also for another customer but if theme is not supported from 2021 i need to consider something else. Thanks team
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Ok team thanks a lot!
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The latest update is from 2021? Some theme items are outdated. When is the next update? I am getting this message: Your theme (Baker Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Please try the suggestions from this article here.
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Hello, i am very sad that the support is over, since i have just one very simple question. Could you please help me on it ? I have this website https://bit.ly/3Euiva0 . Just below “Les actualités”, you have 1 article. i can’t manage to put it on one line. I’ve put on settings “one article, one column”, but still it show an empty space on the right of my article. I want to have is spread on all the line, isn’t it possible. Sorry again for asking but i really need help for my client thx a lot
Hello,
Could you please add a screenshot of the section you are referring to and explain in a bit more detail what would you like to achieve so we can give you more precise answer?
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Any chance of getting the ‘Baquette’ layout of this Bakery theme as its own standalone non-wordpress html template? I would love to buy just that to use as a placeholder website.
Hi there,
Please take a look at the following article: HTML Theme Versions.
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Last Update 2 September 2021 – it is not working with WP 6.1. Is this theme abandoned?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
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Hello, Good day, I bought a license here in ThemeForest, but I can not activate it, And I can not use WP Bakery Theme… The request is urgent. ticket # 213109
Hello,
The plugins that you got after the purchase, like WPBakery page builder and Slider Revolution, are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Thanks for reply I will answer in your support page. Because I have some doubts about the correct use Because I don’t see any demo import option.
Thanks, again.
You’re welcome.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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Edge Portfolio part of
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In did… i am on it. Thanks for the reply. Have a nice day.
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When will you give the theme update? Theme updates change the sales rate of the theme. I hope you will update soon.
Hello,
At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought a license, but I can not activate it, for this reason I can not use WP Bakery The request is urgent. ticket # 203556
Hi there,
Thanks for writing in! We do see that your request has been answered so if you need any further assistance feel free to continue the conversation with our support team.
Thank you.
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hi there, i am running the theme sucessfully with wordpress 6.1 and php 8.1 but it would still be nice to get an update anytime soon, since its outdated for over a year now.
Hi there,
The theme will for sure be updated as soon as possible and the compatibility will be added to the change log once theme update is out.
Thank you for your patience and you will for sure be notified once the theme is updated.
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since i saw it sucessfully emerged on the cinerama theme, are there plans to make bakery work as a gutenberg block theme (without the use of wpbakery or elemtor)?
Hi,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
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The new WordPress version is required to update. After the update, i have a critical error on the site. When can you update for wp 6.xx?
Hi there,
We are aware of certain issues which surfaced after the WordPress 5.8- 6.0 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We hope this helped and if you have any additional questions send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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I already use classic widget plugin but update is not healty. I m waiting for update. Thanks for your information.
Hi there,
Thanks you for your patience.
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Hi, is there an update planned to have at least version 6.9.0 of WP Bakery ? Thank you
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
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ok. thank you very much, i sent you an email
Hi there,
Thank you.
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Hi!
I have only max 12 items visible on portfolio page, no pagination. Have 19 portfolio items total. Portfolio Edge options (Number of Items and Columns) have no effect – I still have 3 columns and 4 rows only. How to see more portfolio items?
Hello,
Please check the “Number of Portfolios Per Page” option shown in screenshot. You can leave it empty or enter -1 to show all the portfolios.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Works great! Thanks!
Hi there,
You’re welcome.
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hi there, how can i disable the gmaps api script load – its an gpdr issue in europe. thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Mikado Portfolio part of
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i cant since i have no support, i found the solution by myself. for all the others: simply delete line 195-199 from the functions.php of the parent theme. now the only problem left is the google recatpcha – where is this sucker loaded?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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i found it, it was a seninblue form issue. solved that one too!
Hi there,
We are glad to hear that you managed!
Support
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Sorry by mistake
Hi there,
No problem, if you have any questions about the theme feel free to ask us anytime!
Support
Edge Portfolio part of
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Hi there, any idea if this is compatible with WP 6.0?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Edge Portfolio part of
Qode Interactive
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