27 comments found.
This theme is no longer compatible with WP Bakery. The site will crash if updates are performed. Is an update available to solve this issue?
Hi, Please send us a support ticket. Our team will help you. Thanks.
Hi. We decided to rebuild the site in another platform instead. Sorry, the theme just did not seem stable anymore.
Are you going to have available for download the latest update on Feb 1, 2019? Cause the one available in my downloads is from Jan 25, 2019 – version 1.1. Thank your
Hi, We will do this.
Thank you!
Im working on template is there any short code for a link I have tried using it and it does not work
I am trying to make just a basic hyperlink using a href and it will not allow me
Please send us a support ticket, our team will help you.
I am with Pixelgeek, we are the one that purchased this theme.
Hi, Please give details via our support center.
We had purchased this template and after importing demo data there are all kinds of errors please help us. http://45design.com/wip/premier2/home-style-one/
Any help with the above problem?
Please send us a support ticket, you will get the solution.
i sent you an email earlier? with my invoice number and order number.
Please contact me ASAP I need to get a solution to the issue as you can view it from this page: http://45design.com/wip/premier2/home-style-one/ I do appreciate any assistance you may provide but this is a time critical situation, thank you.
Please send us a support ticket, you will get the reply.
visual composer asking for update and not able to update VC. please help
Are you planning updates for the theme?
Yes, Please send us a support ticket, we will give you the updated file.
i install theme not complete please help me my ticket https://templatepath.ticksy.com/ticket/1388261
Please send us a support ticket. We will check the issue.
Hi ,
Hosting i use Ubuntu Amazon create Web Server i change max_execution_time set 600 seconds or 10 minutes result not success
i install on XAMPP my PC in localhost result not success
https://drive.google.com/file/d/1xaPd56kLC0mmawASTD4qyl1HiSX1phdY/view?usp=sharingplease you install wordpress and templete send file backup – database to me
support ticket link : https://templatepath.ticksy.com/ticket/1388261
Thanks.
For some reason on iphone/safari the home page says 404 error but on desktop and any other mobile browser the home page displays as it should. Is there an iphone/safari glitch possibly??
Hi, Please send us a support ticket. We will check the issue.
Guys, I figured out the issue. The iphone in question had an ad blocker installed so it was obviously blocking the slider and scrolling client shortcode on the home page
How can i active visual composer?becuase i unable to create template.
Pre buy question: is this theme compatible with WPML?
Yes
Pre-buy question. Were you able to fix this?
Sorry, I thought this was going to appear below the following question that appeared 6 months ago by another person. In mobile device the text over the images from homepage, dissapeared. And your answer was to send a support ticket, but the demo is still without the text. Can this be fixed?
Another pre-buy quetion. I have a client interested in the style-one demo. But he wants the menu background color in blue and the fonts in white (as the style-two). Can this be done through the admin panel of the theme? thank you
Hi, You can do this via updating the css code. If you can’t do this, we can help you.
thank you! and about the question above? : In mobile device the text over the images from homepage, dissapeared. Can this be fixed?
unable to active revolution slider and visual composer when first time active in localhost
Please do needful.
I created a support ticket with multiple issues and bugs but I’ve not received any response at all.
Please give the ticket ID.
1101641
Here it is: 1101641
Just checking in again today to see if we can get some help and guidance on the issue in the support ticket
Hi, Sorry for the late. You will get the reply within few hours.
I have a client in the industrial business. I think this theme is great. But he wants to add a custom made preloader gif. Is it possible to change the preloader image to a custom one? thank you
Hi, Yes, its possible. You will get the option.
Great! thank you
The text and the buttons on the slides goes away when responding down to mobile. Is there a way to change that?
Please send details via our support center. We will help you.
Thanks. Ticket created (#1022600)
Why are the trusted partner logos faded? I know if you mouse over them you can see color but most people don’t mouse over them – so they look looked faded. Is there a way to not have the rollover effect?
Hi I can’t find the psd in the package download ??
You need to send us a support ticket. We will give you the psd.
Amazing theme, Good Luck With Sale 
Thanks
Hello Is this the theme of RTL languages are supported?
