65 comments found.
Hi,
Could you please help me with the support requests that I have requested, I still have no answer and I urgently need that when a user completes the fields of the Loan Application form in steps, they can redirect to a page or URL when they have clicked Submit since it only shows a message and I can’t find the redirect option.
I appreciate your prompt help.
Hi,
Sorry for the Delayed response, Yes it’s possible to customize it to your wish. Please follow the screenshots for page redirect.
https://prnt.sc/gkGrlf8yA6gJ https://prnt.sc/tclMZcYnyZXaThanks
Hello I just bought this theme and I think it’s fantastic. I would like to know how I can install the Loan Application form in 3 steps. I appreciate your prompt response.
Hi,
Are you importing the Banca demo content on your website? If you have imported then you will get this page automatically. And if you haven’t already, please do the demo import. Then let us know.
Note: Please follow the theme documentation.
Thanks
I have done the import according to the documentation but it does not import correctly, could you help me to check please.
how do I change the background color on 01: Hero
Hi,
You can change the Background color Under the Hero Section > Style Tab > Background. Follow the screenshot; https://prnt.sc/X0fheOP1B7HIThanks
how do I add the title to the content? Also how do I add a title to hooray contents, Thank You.
Hi,
Please give us more details on which section of the Banca theme you want to add the title content. So it will help us to give support.
Thanks
Hi team why my default responsive footer not working?
Please check it ASAP. Thanks waiting for you reply?
Hi,
Please share your website link and also attach the default footer screenshot, so that we can verify the issue on your website.
Thanks
i all ready share it can you check it, its now urgent for me. please check your support section https://helpdesk.spider-themes.net/forums/forum/banca-wordpress-theme/
Sure, We will continue there our customer support
Thanks,
Hey guys, how can I edit the banner on the contac-us page, no matter how I try I can’t, as the page is accessible through Elementor but the banner itself isn’t editable through it. I just wanna change the image. Thank you.
Hi,
Please navigate to WP Dashboard Pages > Edit that page (Contact Us). Then customize Page::Options > Banner settings. I have attached screenshots for your better clarification. https://prnt.sc/Mi6C4yb_ZIVd (Edit page) https://prnt.sc/neCO53uydR3j (Page Meta)Thanks
You are awsome as always. That worked.
Hi,
If you love the Banca Theme and are happy with our customer support, please leave a five-star review. It would encourage us to continue our good work and improve the theme even further.
Thanks
When you submit a form , there is a message that shows up after confirming successful submission , how can you edit / style this message . Its too small and one may not see it
Hi,
Please purchase the item to get support with this. It seems that you didn’t purchase the item from our profile.
Thanks
How do you change currency from loan calculator , i cant see that option
Hi,
Thanks for the query! Are you using our Banca theme on your website?
Thanks
Yes , how can one change the currency on the loan calculator
Hi, how to import this demo -> https://wordpress-theme.spider-themes.net/banca/home-02/ ?
From the demo import module, only the other 3 demos.
Thanks.
Hi,
Are you using Banca updated version (1.4.0) on your website. If not use, we will recommend please download the updated theme version and import demo content again. After that still missing the demo page then create a support ticket with your login credentials.
Thanks
Hi, please check my ticket https://helpdesk.spider-themes.net/forums/topic/wrong-background-color-and-style-error/
Hi, We have replied there, please check and continue. Thanks
Please solve my problem, banca_core plugin is creating problem with the site. When i activate all other plugins except banca_core the site was running good. But when i activate banca core plugin that is necessary for demo import , it was showing error. I can’t import demo. Please help out me.
Hi,
Please create a support ticket with your login credentials. So that we can verify problem on your website.
Thanks
How to create support ticket?
I have to add my wp-site login credentials or themeforest login credentials. I’m confused, please help.
Hi,
Please checked your email. there we will continue for support.
Thanks
Hello, kindly check your email and revert as soon as possible. Thanks
Hi, I want to import demo1 of banca theme. But import is going fail due to a plugin “banca_core”. How to tackle with this . Please help.
Hi,
We have checked the demo import on our testing website. It’s work. https://prnt.sc/bBgEJWkYVOll
Are you following our theme documentation? If not yet, please follow these docs; https://helpdesk.spider-themes.net/docs/banca-wordpress-theme/getting-started/server-requirements/
https://helpdesk.spider-themes.net/docs/banca-wordpress-theme/getting-started/demo-import/After that still the issue, then please create a support ticket with your login credentials. So that we can verify problem on your website.
Thanks
Hey I purchased theme and I tried to import demo but its not importing via import also manually. Also Advance Custom Fields Pro is not installing its giving error.
Hi,
We have checked the import demo content also install “advance-custom-field-pro” plugin to our test website and it is working fine. Please follow the documentation and try to gain the demo content install again . After that still get this issue, then create open a support ticket with your login credential.
Thanks
I tried a lot but its not working and I purchased it for client but due to this importing issue project lost. So Kindly can you refund the amount. I will be thankful.
Hi,
We have been provided a guideline before 13 days. If you follow that, it should be solved. In case you can’t solve it for any reason. Then you was should contact our support team. Then we would have verified and resolved the importing issue on your website. In this case, According to the Envato refund policy, we can’t refund you. https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-Thanks
Charts on loan calculator doesn’t work. Numbers change, but all your charts remain the same.
If you purchase the theme, leave the comment from that account to get support from us.
Thanks
Theme preview isn’t working, please resolve
It’s resolved now. You can check now.
Thanks
Hello. Banca – Banking, Finance & Business Loan WordPress Theme doesnt work well when banca core plugin is installed and when Advanced Custom Fields PRO plugin is activated. How can this be solved please.
Once activated, this is the response i get There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hi,
Your support period has expired. According to Envato’s support policy, to get support from us regarding any issue with the theme, you need to renew the support period.
Thanks
não estou conseguindo instalar o demo
even following the documentation does not install the demo, I will request the cancellation of the purchase.
Hi,
Please create support ticket with your login credential. So, we can verify and fix the issue on your website.
Thanks
Hey, all the positions pages lead to a 404… Is there an example of how a position page looks like?
I get 404 when entering a position page on the demo https://wordpress-theme.spider-themes.net/banca/job/accounts-payable-receivable-manager/Hi,
Thanks for notching the issue. We have fixed the issue please check the demo page.
Thanks
Hi,
How can I change the footer content? I have import the Demo 2. Thanks
Thanks for the reply! But the widget seem not work well, it showed many error there, such as “The banca widgets job categories block was affected by errors and may not function properly. Check the developer tools for more detail.”
Hi, We have already replied to support forum. Please check.
Hi, I am having a hard time editing the footer section. Please assist, we have looked all over the theme, We prefer not to edit the code.
Hi there,
We have issues with editing the footer of your template, no matter from where we do make the changes, those aren’t applied and the content on the real website remains the same. Let me know what you would need from my end to provide so to assist on resolving this. One other question, could we make changes to the Calculator, we would like the percentage to be editable rather than fixed based on the years.
Thanks in advance.
Hi,
Thanks for the query. Accordion Q:1, If you want to set a footer on the whole website, you can do it from Theme Settings. Navigate to “Theme Settings > Footer > Footer Style”. Then select a footer template. Or If you want to set a footer on an individual page, you can do it from “Edit Page > Options Page > Footer > Footer Style then select your footer template.
I have attached screenshots for better clarification; 1. https://prnt.sc/26ippvq (Theme Settings) 2. https://prnt.sc/26ipq7v (Page Options)
Q:2, These features do not available in the Calculator widget.
Thank you for the reply back, but no matter what footer style I choose, from the steps that you’ve guided me two, the settings that we have set on the right side would not take affect like so ( https://prnt.sc/yw2ZWekxeKn1 ) and it seems that the footer can’t be edited through Elementor, the question would be from where can we edit this footer template for example.
Hi,
Please create support ticket with your login credential.
Thanks
I’ve send you a message from the contact form over at https://themeforest.net/user/spider-themes and awaiting your reply. Thanks.
We have replied there. please check. Thanks
Hi, apologize but there is nothing in my inbox :/
Sorry, I found what was the missing piece or you guys did the change on behalf of myself. So what needed to be done is go within Elementor->Settings->General and check the checkbox that allows you to edit Footer, then from the homescreen on the top (edit toolkit) just navigate to elementor and click the footer bellow it, it will take you straight into editing the footer.