Hello,

Thank you for reaching us!

Demo content of the theme is built with WPBakery page builder which is included as a bundled plugin with the theme. Unfortunately, the theme is not compatible with Elementor.

You can check some of our thematically similar themes with Elementor compatibility in this link.

Do let us know if you have any additional questions.

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I understand that you are unable to update the SEO title and meta description on your specific page or post. Can you please confirm if you are experiencing an issue with a Yoast blank meta box?

If you do, please know that a blank meta box issue occurs due to a JavaScript conflict. We need you to perform a conflict check but before that, can you please ensure that everything on your site is updated, including WordPress, theme and all the plugins?

If all is updated and the issue exists, kindly check the conflict on your staging site. Please follow the steps below to complete the checking process:

Please test this on your development or staging site. This will act as a safety net for your site if anything to go wrong on your site. Some popular web hosts offer quick setups for a staging site, so please contact your web host for assistance. They will probably be able to help you out. If your web host does not offer staging sites, the WordPress plugin repository offers staging plugins or you can create your own staging site.

cannot work with Yoast SEO we purchased 4 themes from Edge all 4 website cannot work with Yoast

https://yoast.com/help/yoastseo-meta-box-is-blank/#utm_source=helpscout&utm_medium=email&utm_term=&utm_content=hs-l1&utm_campaign=support&shortlink=3wb

Hello,

Our themes should work correctly with Yoast SEO and you can find more info regarding SEO optimization here.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We haven’t tested the theme with PHP 8 yet so we do recommend using PHP 7.4 until update is released.

Do let us know if you have any additional questions.

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Hello,

Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

Please contact our support through this email, include your purchase code in the email, and our support agents will check this and assist you.

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Hello,

Please contact us through this email, include your purchase code and the email you’ve used to register at our Help Center, and our support agents will verify it and assist you regarding any theme related question.

Regarding slider on smaller devices, this could be because ‘Globals’ settings in Slider Revolution cannot be imported so the breakpoints on the demo are set differently. Please try setting them to values shown in screenshot.

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Hello,

Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.

You should know that you can always turn to our support team regarding any theme related question or to suggest a feature. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi,

We don’t have any estimated date when this update will come out, however it will be listed in theme’s change log.

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Hello please is the theme compatible with the latest version of word press 5.8.3 please is urgent

Hi there,

We haven’t tested our theme with WP 5.8x yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update. We do not have any ETA, however our team is working hard on updating all our themes at the moment. So you will for sure be notified once a theme update is released.

Thank you for your patience.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Possibly this article can help you here.

Also if you still encounter issues, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Once we check, we can see your images are being displayed, as you can see here. One thing we did see is that you did update the theme but missed to update the Banquet Core plugin to 1.1 so please follow our guidance on how to properly update your theme and its plugins from here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello, I did everything, but the pictures of blog posts are still not displayed in Google Chrome and in Edge on the homepage of https://regiostudio.ch. What now?

Hi again,

We checked your site and your images are being displayed: http://prntscr.com/utco9t http://prntscr.com/utcokw

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HI there,

Thanks for using our theme!

Please read our article on how to install Child theme.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.

We appreciate your patience and understanding and let us know if you have any additional questions.

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Hi there,

We haven’t tested Square with our theme, and we haven’t integrated any ordering plugin, you would have to find one yourself.

If there’s anything else, feel free to ask!

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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ok thank you I post a ticket…

Hi again,

Please be patient, our agents’ usual response time is up to 24 hours on weekdays.

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Hi,

Thank you for reaching us!

No, unfortunately not. We provide WordPress-ready templates only.

Here’s some more explanation: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367038-HTML-Theme-Versions

If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.

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Is there a way to get maybe a refund. I have tried to alter to html. seems to complex and time consuming. Even a 50% refund will help me alot.

Hi there,

Unfortunately, no. All our themes are listed under the WordPress category on ThemeForest. We also have this public article where it’s explained why we don’t have HTML of our themes: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367038-HTML-Theme-Versions

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Thank you, we appreciate it

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Thanks

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