wphunters

wphunters supports this item

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36 comments found.

Hi! I have bought the theme this morning. Now I’m uploading the theme to my wordpress page, but when it is being installed, an error occurs. It says “the package could not be decompressed. The theme has not the style.css. Can you help me please? Thank you for everything.

All solved. I’ve read the support page! sorry for the inconvenience.

If any other questions appear, feel free to submit a ticket to our support forum https://wphunters.ticksy.com

Happen sometimes!

Next time please send a ticket directly to the support system – http://wphunters.ticksy.com/ and your message will be delivered instantly to our developers. They will answer you ASAP. :)

Thanks.

Hi!

I’ve bought the theme and installed the demo but the homepage 2 is not available – it doesn’t appear in pages. I tried to recreate it but I can’t achieve the exact result in some areas. How can I install the demo of the option 2 of the homepage?

Thanks

Hello,

We saw your ticket on support forum, our developers will answer on your question/ticket ASAP.

Thank you, Dima

Nice theme, but is limited, because I would like to change the portfolio to 6 columns and is not possible.

Hello,

Please submit a ticket to our support forum https://wphunters.ticksy.com/ and we will help you.

Thanks

I just noticed that our support answered to your ticket. Sorry that this is not possible.

Dima.

hi, awesome theme. Currently the support forum isn’t working. I need to hide the filter on the portfolio site. Could you please tell me how to do that? Thank you!

Hello!

Just add next code to the Custom CSS field inside Theme Options:

.wph-portfolio-filters > .fl-input-container { display: none; }

Thanks and sorry for the temporary inconvenience with the support forum.

Thank you! I have one more Question. When I use the Offscreen Slider, the picture I upload are different. So is there any autoscale to the same height? Thank you!

Yes, images being scaled to fit one common height.

hi there, do this theme hav sticky menu?

Hello!

Yes, menu can be fixed on the top of visitor’s screen, but this option is disabled on our demo.

Thanks.

Hi There,

There’s a portion of the template where I introduce some team members, and by default it’s given me some social options. I’d like to use email instead, and I got the email functionality to work. However, is there a way to swap out the icon for a message envelope instead of a facebook icon?

Thanks!

One more question, I’m trying to show multiple screens on my portfolio page, although it’s almost populating three of them. Is there a theme setting or a place I can go to fix this problem?

Thanks!

Hello,

Unfortunately your support has expired, you can renew it and our support developers will help you on our forum. Thanks

Dima.

hi. Is there a language switching function?

Hello!

Theme does not provide functionality for language changing. It is a plugin territory. WPML is completely supported.

Thanks. Roman.

I loved your template so much that I decided to use it for 2 other projects. I used it to customize a site for a friend who needed a website and before I knew it, he wanted to launch his site and I realized that I used the original theme template I bought for someone else. So how can I purchase 2 more licenses so I can use it for the new site I launched and another one I’m working on now? I don’t want to start from scratch by buying another Barch template, can I just purchase the licenses? And what am I supposed to do with them once I get them? Where/how do I add them in wordpress?

I also noticed that Visual Composer is not working anymore. Is it because I’ve already used this license? I thank you in advance for your assistance and would appreciate your prompt response.

Thanks Dima. I just purchased two new licenses. The ticksy page is not working so I can send a private message. I need further instructions.

Great! As i see, support forum is working fine, did you managed to create ticket?

If forum is still unavailable, please use our email: support@wphunters.com

HI

Can i load a video with another photo on portfolio page?

Hello!

Since the each page including portfolio ones is a visual composer template – you can mix any types of content on one single page.

Thanks.

Привет! У меня два вопроса: 1. При ручной настройке размеров маркеров в Slide Revolution по факту изменения не применяются. Использую Toogle Custome Navigation Styles 2. Меню в разных размерах экранов прыгает. В частности для мобильной версии оно не прибито вправо, а непонятным образом меняет отступ и в итоге оказывается рядом с лого

Привет,

Создайте тикет на нашем форуме https://wphunters.ticksy.com/ и наши девлоперы вам помогут.

Спасибо, Дима.

Hi There, When loading an image for the logo instead of text, the banner at the top does not behave that well when the size of the browser window is adjusted. The content dissappears behind the banner when the window is wider. Please see https://sorteddev.co.za/bbg/portfolio-3-columns-advanced-filters/ I want the top black banner to stay the same height on all screens, just like when just text is used.

Hello,

Please submit a ticket to our support forum https://wphunters.ticksy.com/ and we will help you.

Thanks!

HI there. When scaling the site to mobile view, the toggle bars on your demo site stays on the right, mine jumps to the left. I want them on the right like on the demo site. Please help.

Hello,

Please submit a ticket to our support forum https://wphunters.ticksy.com and if there is a bug, our developers will help you.

Note: if you have made some custom changes in original theme files, we are not responsible for this changes.

Thanks, Dima.

Hi There, How do I control the Post order of the Potfolio page. It loads by Random every time. Thanks. Willem

Hello!

I can recommend you to set proper numbers in Order fields for each portfolio item to set proper order or, as an easier solution, you can try Intuitive Custom Post Order plugin which highly reduces amount of manual work.

Thanks. Roman from WPHunters.

Logged on and somehow my nav menu has switched to the word MENU only, replacing the individual menu items across the screen. I went to Barch/Appearance, and no changes there get me back to the original menu. Only thing I did yesterday was to dump the cache. Would love input! Thanks!

Never mind. It was showing the mobile view. Sorry!

Hello,

No problem, if you will have any other questions related to theme , feel free to create a ticket https://wphunters.ticksy.com

Dima

will I get an email if my support ticket receives a reply, or do I have to check?

you will get an email

Just installed the theme on the latest wordpress fresh installation. But once activated there is no “WIzard Installation” in the apparence->menu. Plus there is a php error when I try to activate RevSlider.

Tried to access the support platform ( https://wphunters.ticksy.com/ ) but I get an error 500 looks like it’s down. Not so sure about what I just paid for…

Hello,

Please send an email on support@wphunters.com with your questions and we will help you, we are working to solve the problem with our support platform, sorry for any inconvenience.

Dima.

Hi, do you plan to update the theme or it will be forgotten ? Thanks

Hello,

Yes, we are planning to update it, do you have any issue with theme?

Dima

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